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1
The Offsite Maintenance Assistant position is a Technical customer service support role that requires someone with a Technical background with a natural flare in Customer Service.
Training will be provided to the chosen candidate but experience in the above mentioned areas is a pre-requisite.
Roles and Responsibilities
* Answer support calls and responds to support emails.
* Address customer inquiries both over the phone and by email.
* General office administration within the scope of the technical department’s daily running.
* Aiding the National Maintenance Manager with any administrative work required.
* Checking all networks twice daily or as allocated by the Manager.
* Resolving maintenance issues – Liaising with stores.
* Fixing errors remotely wherever/whenever possible.
* Dispatching contractors via Freshdesk.
* Aid onsite maintenance technicians and contractors onsite.
* Ensure all onsite checklists are completed before the technicians leave the site.
* Make sure all new stores are handed over and added to daily reports.
* Revamping and renovating the current network and stores remotely.
* Assist installers with new networks and stores installations remotely.
* Maintain and improve quality results by adhering to standards and guidelines.
* Update job knowledge by studying new products and understanding the solutions offered.
* Provide customers with product and service information.
* Identify and escalate priority issues to the Manager.
* Document all call information according to standard operating procedures.
* Follow up with customer calls where necessary.
* Update weekly maintenance reports.
* Go the extra mile to build and maintain a positive trust relationship with clients and colleagues.
* Willing to work after hours and weekends when required.
*Personal Skills/Attributes*
* Good communication skills are pivotal in this position.
* Must be a team player.
* On-time and punctual in all your duties.
* Problem Solver & out of the box thinking.
* Well-spoken and professional telephone etiquette.
* Good listener.
* Accurate Data entry/Reporting on required networks.
* Must be able to multitask.
* Be willing to upskill when/where needed (New Technologies/Solutions).
* Have a positive and go-getter attitude.
*Qualifications*
* Minimum Grade 12
* IT qualification (A+, N+)
* 1 year IT call centre experience would be an advantage
* Monthly Basic Salary - R10,000.00 per month (Negotiable depending on experience)
* Hollard’s Life Cover
* Allan Gray Retirement Annuity
*Qualifications*
* Minimum Grade 12
* IT qualification (A+, N+)
* 1 year IT call centre experience would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189893&xid=1555_25414
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2y
Hi people, a decent young man of sober habits, reliableenergetic, active, honest, hardworking & trustworthy is looking for a Job in any of these positions Below. Semi Skilled Electrician (4 years experience) Graphic Designer (3 years experience) Admin Assistant & Data Clerk (2 years) Computer Technician & Mobile repair (3 years)Am a great multi-tasker Feel free to reach meFor CV review you can contact me on 0833888152.. OrMillionmateketa84@gmail.com
11d
1
Minimum qualifications: (Please do not apply if you don't have experience on the below) A Qualification in Broadcasting, MediaExperience with streaming software solutions (Wowza etc.)Familiarity with Google Docs and ExcelExperience with Windows, Mac OS and/or LinuxExperience with various Computer hardware Preferred qualifications: 1-2 years of experience in a Technical and IT field directly related to Broadcast and MediaIntermediate understanding of Broadcasting and streaming video delivery and transmission workflowsJob duties This position will be responsible for the technical support of the Head of Department. The Media Services Technician must be a technically oriented, customer focused individual with a strong knowledge Broadcast equipment, desktop/laptop computers, most common desktop operating systems, desktop software and network interfaces.The job includes: Installing and testing new facilities and equipment,Trouble-shooting technical issues under time sensitive and stressful circumstances.Analysing and repairing technical faults on equipment and systemsMinimising loss of service when equipment fails by quickly identifying and implementing alternative methods of service provisionKeeping up to date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques.Provide first line IT supports to staff during working hours and after hours.Perform maintenance and repair of the server and computer hardware.Perform maintenance and fault finding of the IT network.Although this position typically staffs during normal business hours, the schedule must be flexible to work in the evenings or weekendsThis position will be in-person and may have a virtual (work from home) aspect at times.REQUIREMENTS Knowledge, skills, and abilities: Excellent IT skillsfault-finding skills and the capacity to solve technical problems in a creative wayAble to learn new technologies and ask pertinent questionsMust be self-motivated and responsible.Must be detailed and have good organizational skills.Must be able to solve problems as challenges arise, so productivity is not diminished.Should be able to handle multiple tasks at the same time.Ability to keep a schedule, be punctual, and work without direct supervisionEffective communication skills (written and oral) and English proficiencyAbility to follow up with customers, provide feedback and see problems through to resolutionOutstanding problem-solving skillsAbility to install peripheral equipment, such as computer, printers and scannersAbility to lift heavy stuff when needed to move equipment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzg5MTVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1155684&xid=1320_8915
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2y
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