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Description: Logistics company requires a logistics administrator to handle the company’s digital platforms and other available positions listed below Location: Durban – Verulam Duties as listed below: · Use ERP system and transport management system to book and co-ordinate loads · Manage all electronic flow of documentation and customer POD via the online portals · Provide client daily updates through software portals · Maintain and monitor operating processes and procedures · Interpersonal Skills with special emphasis on telecommunications skill. · Excellent customer service skills · Analytical, pro-active, organized, innovative Duties & Responsibilities · Maximise vehicle utilization Requirements: · Matric · Minimum 3 years experience · Must be willing to learn company software · Relevant tertiary education would be an advantage · Experience in the logistics industry would be an advantage · Own Transport - Must reside within 30 Km of the depot · Problem-solving skills, analytical and attention to detail Salary: Market-related Other Positions Available · Interns – Supply Chain – Min 1 year working experience. Contact: Divesh Send your 2-page CV to: diveshgovender@gmail.com If you meet the above criteria, then please send your CV before the 1st May 2024. Please note that if you have had no response to your application by the 3rd May 2024, please consider your application unsuccessful.

Verulam

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To shape the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high quality service delivery to customers *Monitor the successful delivery of operational targets according to client agreements* Review performance metrics and address service issues with relevant managers Monitor service levels, customer experience, quality, compliance measures on a and address inconsistencies Devise and monitor the implementation of effective communication structures Motivate and manage performance of Head of Ops / Senior Ops Managers Review monthly forecasts and plans Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement Ensure service levels are aligned to customer SLA *Manage the growth and development of the client portfolio* Identify opportunities and engage with clients Monitor new technologies and practices Assist in developing solutions for potential new clients. Responsible of end to end customer contact processes Approve best practice and continuous improvement plans and make recommendations based upon the employee and customer insight. Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies. *Manage the client relationships* Enhance the quality of customer interactions, quality assurance, compliance, regulation and legal obligations Deliver cost efficiencies and increase in Customer Satisfaction Scores. Manage the client relationship Engage with clients on identified opportunities Contract management *Financial Management* Approve the final forecast and analyse annual budget figures Review and evaluate rolling forecasts for 12 months *Skills and Competencies* Planning and Organisational Skills Strong and adaptable communication skills Leadership skills Business Analysis Financial management Strategic thinking with the ability to conceptualize Coaching Skills Relationship Management Adaptability / Resilience Initiative / creative thinker Innovative Effective conflict management skills *Experience, Knowledge and Qualifications* Tertiary qualification in Sales / Marketing Sound knowledge of CRM system 10 years’ experience working at a senior level leading a service driven contact centre 3 years’ experience in managing and developing budgets and financial forecasts 5 years’ experience managing a large outsourced contact centre operation PMO experience essential Transitions Experience essential Insurance and Financial Services Advantageous *Experience, Knowledge and Qualifications* Tertiary qualification in Sales / Marketing Sound knowledge of CRM system 10 years’ experience working at a senior level leading a service driven contact centre 3 years’ experience in managing and developing budgets and financial forecasts 5 years’ experience managing a large outsou https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243581&xid=1555_55895

Umhlanga

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*Purpose* Oversee and update assigned support service requests. Handle daily technical support activities on desktop support, data network and server management.Onsite analysis, diagnosis and resolution of desktop problems for end users. Collaborate with 2nd and 3rd level support to prevent system downtime. Escalate to clients and 3rd party vendors to resolve issues. Assist in user/hardware movement and campaign relocations as required. Understand the importance of client relationships and support senior management structure on reporting on business performance, whilst maintaining and providing high quality and professionalism at all times *Key Responsibilities: * *Onsite Desktop Support * * Onsite analysis, diagnosis and resolution of desktop problems for end users. * Full trouble shooting diagnostic with pings, trace routes and screen shots of the problem. * Perform quality work on all service requests/incidents with agreed SLA. * Setup desktop computers and peripherals and test network connections. * Ensure that the correct images are installed from SCCM for the campaigns and that they are on the correct Vlans for voice and data. * Provide Remote Support for work from home users. Setting up VPN connections and supporting end users. * Windows updates and patches * Optimization of devices making the best and most effective use of resource. * Kaspersky installations, updates and maintains * To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. * Be available to Support Other Sites and Clients. * Responsible for providing guidance, direction and advice to team members. *Project work: * * Assist in user/hardware movement and Campaign relocations. Understand the campaign and client’s requirements. * Carry out UAT testing and deployment, which is a must for the success in all projects. * Desktop maintenance / Software updates / Configuration of routers and wireless access points * Assist with the maintenance of network infrastructure upgrades. *Proactive Maintenance * * Requesting, escalating and coordinating with vendor support. Maintain strategy that corrects the source of underlying equipment’s conditions. Reduce unplanned downtime, equipment failure, and risks associated with operating faulty equipment. *Terminal Server * * VMware virtual environment, VMWare and virtual VDI pools configuration and support. * Skilled terminal server knowledge. * Adminis https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189908&xid=1555_25447

Umhlanga

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"jobs" in North Suburbs

jobs in North Suburbs (984 results)

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