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* To facilitate the implementation of all recruitment processes and practices, ensuring organisation-wide alignment to support the requirements and strategy of the business and ensuring recruitment of the best possible talent for the organisation.
QUALIFICATIONS AND EXPERIENCE
* Minimum of 3 years experience in an area of specialisation; with experience in supervising others.
* Experience working in a medium organization.
* At least 3 years of experience in an HR Recruitment/Talent Acquisition function.
* Experience in HR Generalist role advantageous.
* Legislation and regulations.
* Systems training.
POSITION OUTPUTS
Input into Operational Planning:
* Provide input into the long-term recruitment plan (1-2 years) for the organisation
* Provide input into identifying ways to fine tune systems in line with changing work practices, updating recruitment policies, processes and procedures as necessary.
* Continuously look for ways to improve performance of the processes, policies and guidelines, (including leveraging IT to improve efficiency).
* Research and consider best practice, local conditions, trends, as well as competitor activity to stay informed of trends and innovative recruiting techniques (e.g. online recruiting resources).
* Facilitate and promote a positive climate of mutual trust and respect within and surrounding the business unit.
Application of Recruitment policies and procedures:
* Understand and interpret regional HR needs and utilize the recruitment policies, procedures, practices and interventions to fulfil those needs.
* Ensure the implementation of fair and equitable employment practices and report back on this to all stakeholders.
* Guide and advise line managers regarding recruitment policies and facilitate related training events (hiring, interview process, recruitment strategies and practices) to ensure the consistency and the effectiveness of the recruiting practices implemented.
* Implement recruiting plans accordingly forecast human capital requirements (by level, skills, experience, employ equity) defined at senior management level.
* Understand organizational / business challenges as they relate to staffing as well as culture.
* Along with interview teams, participate in and play an advisory role in recruiting, creating job postings and interviewing candidates as needed.
* Implement resourcing programs such as graduate program to ensure the access to talent pool in SA.
* Implement new hire program (e.g., 30-day, 90 day and 6 month follow ups with all new hires) to decipher quality of talent.
* Continually monitor effectiveness and compliance with guidelines.
Cost Control:
* Provide input into the forecasting, planning, development, and review of the recruitment budget for the organisation.
* Control costs through the choice of lower cost options / more effective processes and procedures and ensure that spending remains within budget limits.
*Desired Skills: *
* Supervisory Skills
* Planning
* Cost C
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzg3MzNfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1176582&xid=1554_8733
2y
1
Senior Response Officer Turffontein-Fidelity Services GroupSenior ResponseMain purpose of the job: To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.Minimum Qualifications and Experience: Matric (Grade 12)Valid Driver’s License (minimum 2years)Valid Firearm Competency (Business purposes)PSIRA Registered Grade B with Armed ResponseClear Criminal RecordJob Specifications: Assisting and Respond to alarm activationsSupervise Reaction Officers on shiftHandling of all shift administration (equipment and vehicle checks; management of stock)Liaising with clients as requiredIssuing and controlling of firearms on a shift,Follow up on staff concerns (discipline; leave; pay queries; investigations and other tasks that may be required)Ensure Biometrics are actioned on each shift. We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the c
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMDc2XzY2NjE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1373219&xid=2076_66619
2y
1
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* To improve performance, productivity, efficiency, and profitability through the implementation of effective methods and strategies across a multidisciplinary digital sales team.
* Contributes to improving channel customer experience and positions the Online way of working as a model for customer lead brand experience
QUALIFICATIONS AND EXPERIENCE
* 4 year Bachelors degree/ Diploma in Commerce, Science, Engineering or a related field
* MBA/ Masters qualification would be advantageous
* Minimum of 5 years of experience in telecommunications, eCommerce sales, digital platforms and product management, digital payments, operational management of large scale Online capability, including Online Store sales
* Experience with Google Analytics or equivalent is essential
* Experience working in a medium to large organisation
* Worked across diverse cultures and geographies
* Managing/supervising staff
POSITION OUTPUTS
Operational Process Development and Management:
* Develop operational processes to facilitate a seamless and agile customer experience, ensure process adherence and timeous delivery of critical projects
* Lead standardization of processes and tools and drive continuous improvement to optimize sales and customer experience
* Support the Senior Manager: Online Commerce in the planning, development and implementation of structures and processes to establish the function and achieve sales targets.
* Establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals.
* Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.
* Contribute to process of defining operational requirements and assisting with details on designs of core Online and self service capability.
* Support in the delivery of the digital product strategy and coordinate with key cross function stakeholders within CBU and EBU.
Program Management:
* Oversee digital projects and manage deliverables
* Cross collaborate with technical and non-technical departments to drive innovation in processes and tools.
Governance:
* Set up and manage a rigid Governance framework for customers experience and the delivery of products and services
* Establish a strong working relationship and appropriate governance through input into steering and working committees aligned with IT, CBU, EBU and international
Human Resource Management:
* Responsible for oversight of subordinate and ensuring that they deliver their agreed outputs within the set timeframes
* Ensures the correct resources are in place and adequately trained and capacitated to perform optimally
* Monitors staff performance and takes corrective action as required
*Desired Skills: *
* channel customer experience
* eCommerce sales
* digital platforms
* product management
* digital payments
* Online Store
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzQzNTlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1132901&xid=1554_4359
2y
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Your relevant Tertiary Degree as well as at least 8-10 years post qualification management experience, will enable you to:People:Communicate with all employees, management and other stakeholders.Be part of and contribute to a team of people.Responsibilities:Assist with the implementation of the HR Strategy to:Strengthening the Group Culture.Retain talent i.e. benchmarking, career development and effective recruitment.Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources. Ensure legal compliance with relevant legislation.Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:Provide inputs to payroll,Assist with activities as required with regards to employment equity,Compilation of monthly and quarterly HR reports,General administrative support,Capture all relevant information on HR administrative system,Ensure updated leave record system,Ensure adherence to HR policies and procedures.Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:Assist management with job descriptions,Conduct grading and benchmarking activities,Assist management in the interview process ensuring compliance to company policies,Assist management with the internal transfers and promotions,Employee on-boarding, induction and termination,Managing Employment Equity Targets,Assist with workforce planning,Co-ordinating probation management and provide assistance to management.Performance ManagementCoordinating and maintaining the Performance management process,Ensure KPA and KPI alignment with Job Descriptions,Provide Performance management report to management,Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.Skills and Employee DevelopmentPerform an annual skills gap analysis,Develop and implement a skills plan based on the gap analysis,Assist management with probation management,Assist management with the preparation of Individual Development plans and Management Development where applicable,Administration of bursary schemes and graduate programmes and learnerships,Compile and submit regulatory Skills development plans, Compile, submit Annual Training Reports, compile and submit progress and feedback reports and liaise with Inseta and Fasset.Obtain and manage all grant funding processes,Support management in development, implementation, and review succession plans and manage these planes in line with the Individual development plans.Co-ordinate and management of Employee relationsDisciplinary matters
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODM0MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778896&xid=1108_178341
17h
1
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VACANCY: HR & PAYROLL MANAGERAREA: MIDRAND, GAUTENGSALARY: R40 000 depending on experienceOur client has an exciting opportunity available for an HR & PAYROLL MANAGER.Job Summary:The HR and Payroll Manager is responsible for overseeing and directing payroll procedures, ensuring compliance with laws and tax obligations and maintaining accurate payroll records. They also coordinate all administrative activities related to an organization’s personnel, including developing recruitment strategies, implementing systems for managing staff benefits, payroll and behaviour, and on boarding new employees.Responsibilities:• Oversee and direct payroll procedures and processes• Ensure compliance with applicable laws and payroll tax obligations• Process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes, and third party payments)• Coordinate timekeeping systems – review digital and manual timesheets• Oversee payroll changes and system upgrades• Collaborate with CFO/FM and finance team• Liaise with auditors for payroll tax audits• Maintaining physical and digital files for employees and their documents, attendance and all related records• Resolve payroll-related issues• Prepare reports for weekly, quarterly and yearly reviews• Develop recruitment strategies to ensure the recruitment and retention of top-notch employees to meet organizational goals• Recognizing importance of accuracy to consistently maintain attention to detail in all aspects of HR and Payroll administration• Manage employee behaviour• On-board new employees – creating on boarding plans and educating newly hired employees on HR policies, internal procedures and regulations• Implementing performance management strategies to drive individual and organizational success and overall performance• Disciplinary and CCMA – Proficient in navigating and managing disciplinary processes as well as ensuring compliance with CCMA regulations• Adept at managing multiple tasks with precision with a high level of organization and commitment to meeting deadlines.• Ensure all statutory submissions – eg: COIDA, ROE, FEM, EMP, EEA, SETARequirements:• Bachelor’s degree in human resources, Accounting, or a related field• 5+ years of experience in Payroll & HR management or administration• Drivers license• Excellent organizational and leadership skills• Excellent verbal and written communication skills in English language• Advanced computer skills, including data entry, data processing, communication tools and payroll and HR software (SAGE HR & Payroll preferable)• Problem-solving skills and resourceful thinking• Strong empathy and interpersonal skills• Attention to detail and analytically driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODM0Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778886&xid=1108_178346
17h
1
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The Role: We are looking for an experienced HR Practitioner for a 12-month fixed term contract for our client in Mpumalanga.We are looking for 3 to 5 years of work experience as an HR Practitioner, working with TES and Labour Broker Employees on Projects for the BU. We require your extensive knowledge of the SAP HR Systems and audit procedures. Will be responsible for the following: Support to all Contractors on the project by facilitating the contractor recruitment processReporting weekly and monthly local labour statsOnboarding reporting and general HR matters Minimum educational level:                                                     National Diploma in Human Resources ManagementBTech in Human Resources Management Skills and Experience: Duties and Responsibilities include the following:      Do quality checks on documentationEnsure data is captured accuratelyEnsure availability of information for client feedback and reporting purposesEnsure that all relevant information is available for capturingExecute responsibilities in a manner that is in accordance to guidelines and standards associated with Human Resources (HR) services within Business Unit (BU) = Projects ER strategy and Recruitment procedureComply with HR metrics, standards and guidelinesEnsure contractor compliance to applicable policies, processes, procedures and applicable statutory laws and regulationsAddress discrepancies/unlawful practices by reporting it to the managerApply ethical principles in the practice and processing of HR relevant dataUnderstand the key business drivers of the business unit, Project team Contractors and theinterrelationships between other functionsMaintain relationships with both internal and external customersAttend to customer requests, complaints, needs and challengesConduct regular follow-ups to ensure problems have been resolvedImplement a customer-centric approach and consistently deliver qualityHR servicesLink up with business partners to ensure that the HR value chainFacilitate the Employee Assistant Programme (EAP) referral process (?) Incl. in comms)Generate and complete Quality Assurance (QA) management reports and recommendations on trend analysisResponsible for quality of SAP HR master dataDistribute information, control and change documentsPrepare and complete management reports and analysisMaintain and ensure a healthy environment and safe operations practicesEnsure compliance with all applicable Safety, Health and Environment (SHE) policies and procedures in line with set standardsEncourage a culture that focuses on safety in all operationsÂ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2ODY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242277&xid=1108_66865
2y
1
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Join this leading Tied insurer as an area branch manager at their Sandton offices. The focus of this role is the sales delivery, strategic execution, people development, and regulatory complianceLeadership and DirectionCommunicate the actions needed to implement the functions strategy and business plan within the team; explain the relationship to the broader organizations mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.Functional Strategy Formation & ImplementationDevelop tactical plans for optimizing resources and assets being managed within Tied Financial Advisory Services to meet business growth requirements.Business PlanningContribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.Meet growth objectives in all distribution channels in the Life and Wealth, Personal lines and Commercial Lines channelStakeholder Engagement (Internal and External)Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.Promoting Customer FocusManage, monitor and ensure that exceptional customer service is delivered across the distribution channels in the Life and Wealth, Personal lines and Commercial Lines.Organizational Capability BuildingUse the organizations formal development framework to identify the teams individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Operational ComplianceMonitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organizations policies and relevant regulatory codes and codes of conduct.Performance ManagementManage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.Personal Capability BuildingAct as subject matter expert in an area of technology, policy, regulation, operational management for the team. Maintain external accreditations and in depth understanding of current and emerging external regu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213233&xid=1109_83589
2y
1
RedCat Recruitment is an experienced LEARNING & DEVELOPMENT PRACTITIONER (QUALIFIED EDUCATOR) for a large national concern position based in Johannesburg, Gauteng.JOB DESCRIPTION / REQUIREMENTS Grade 12.Valid drivers license / own reliable vehicle.Person must be able to speak, read and write English, working knowledge of Afrikaans and / or at least one other African language is preferred.Qualification in Education / Pedagogy or similar.3- 5 years teaching experience, preferably with adults (high school teaching experience acceptable).Thorough learning and development experience and deep knowledge of the regulatory and operating environment.Experience with both traditional and modern teaching methods i.e. mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, simulations, etc.Co-develop a learning strategy with the Human Resources Director.Implement, manage and report on the strategy.Select, develop, implement and manage a learning management system.Create, procure and curate learning material / content.Facilitate, teach and otherwise transfer skills to managers and employees.Administrate special projects.Develop PDPs to promote succession and talent retention for the organisation.Ensure effective utilisation of the various business units budgets.Administrate training registers in preparation for annual training reporting.Collate information for annual quarterly reporting.Conduct induction and onboarding of new employees.Coordinate, and participate in Employment Equity forums.Salary offered: To be discussed (basic salary + benefits)PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED. IMPORTANT PLEASE APPLY FOR THIS POSITION VIA OUR WEBSITE (WWW.REDCATRECRUITMENT.CO.ZA)
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2y
1
We have a new role for a Specialist Employee Relations professional to join a dynamic hybrid organisation.You will be responsible for: Providing specialist advice and supporting related to employee relations. Improving the quality, service and associated work outputs, contributing to and advising on procedures and processes that are in alignment with established practices, policy and labour legislation.Must have 3 – 5years post articles experience.Labour litigation is essential.Labour court experience is essential.Must be an Admitted Attorney.Conflict resolutions and collaboration experience.Expert knowledge of Equal Employment Opportunity and affirmative action requirements.Ability to comprehend, interpret, and apply the appropriate sections of applicable laws.Proficient with Microsoft Office Suite or related softwareAccountable for the improvement of quality, service and desired work outputs, advising on procedural and process improvements; enabling adherence to a set framework of policies and procedures.Proactively identify process related operational problems, determine cause and effect and recommend improvements to solve issues based on previous experience and an understanding of the context of the problem.Plan for the organization of work outputs and process improvement activities in light of a specific situational context related to an area of specialization.Gather relevant information related to specialization activities; collate and integrate into written reports for assessment or appraisal and present as an input to managerial reporting or decision making.Implement, manage and enable fair employee relations practices, to enable workforce delivery related to business objectives.Maintain current knowledge of related government rules and regulations, including all applicable Labour laws and regulations, to ensure adherence to compliance and meet reporting requirements.Collaborate with different business areas to provide employees with knowledge and awareness of relevant laws, associated regulations as well as requirements.Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.Provide training and development related to Labour law processes and the application of internal policies to line management and Human Resources practitioners.Represent area of responsibility at the Bargaining Council and with associated CCMA processes to effectively resolve disputes.Provide support to management in resolving employee disputes, including union negotiations, strikes, mutual interest disputes, wage negotiations, section 189/ 197 processes and mutual.Advise on adherence to the application of labour legislation, conditions of employment and other related industrial matters and highlight potential risks.Represent the organization in conducting client specific union and employee-related negotiations, facilitating a favorable outcome for the organization.Ensure accura
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Main purpose of the job:Assume overall direct responsibility for the deliverable of the Medical Market Shaping output, manage all milestones, timelines, and any emerging interdependenciesLead the implementation of the Medical Market Shaping workingLocation:Parktown – JohannesburgKey performance areas:Provide overall project leadership of market surveillanceDevelop market shaping strategy and detailed annual work plansFacilitate and lead deal designIdentification and design of market-shaping interventionsOversee the development of technical content needed to engage with all external stakeholdersLead and coordinate implementation of the market-shaping outputDevelop and maintain a strong relationship with Unitaid (donor) as relates to the market-shaping output workManage the contractual relationship with CHAI and ensure that they, as sub-grantee meet all their key technical deliverablesWork closely with CHAI and oversee the implementation and monitoring of defined supply-side interventionsManage the contractual relationship with various drug manufacturers as relates to incentivesManage the day-to-day relationships with all stakeholders, in particular with CHAI, and maintain technical oversight over their deliverables and all other stakeholder inputsEnsure comprehensive and timely reporting to UnitaidContribute to the strategic direction to the projectDevelop and effectively manage relationships with relevant Wits RHI structuresManage day-to-day operations and coordination of the market-shaping outputEnsure project deliverables are on track to deliver high quality, timeous, successful project outcomesOversee coordination between the two output streams: (1) Supplier Engagement/Contract Management; (2) Drug Development & Regulatory ProcessesEnsure the market shaping work (output 4) dovetails with other Unitaid-funded work, particularly Project PrEP (output 1, 2, and 3)Oversee the management of the broader market-shaping output team – 6 team members in totalManage the market shaping budget – e.g., oversee and approve such aspects such as payments to CHAI and incentives to drug manufacturersReport monthly on key achievements, challenges, and any anecdotal success storiesSupport financial management and control as related to the above Human Resources and other activitiesPlan, convene, and produce reports for monthly one-on-one meetings with supervised staff to monitor performance and supportAttend to all staffing requirements and administrationOversee the duties of subordinates to ensure optimal staff utilization and maintenance of sound labor relationsPlan, organize and lead staff performance assessmentsIdentify substandard performance by team members and plan and implement necessary corrective actionCoach and train subordinates and team members to ensure the acquisition of knowledge and skills required by the organizationLead the promotion of harmony, teamwork, and sharing of informationProvide day-to-day support to all project staffTake ownership and a
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Your relevant Tertiary Degree as well as at least 8-10 years post qualification management experience, will enable you to:People:Communicate with all employees, management and other stakeholders.Be part of and contribute to a team of people.Responsibilities:Assist with the implementation of the HR Strategy to:Strengthening the Group Culture.Retain talent i.e. benchmarking, career development and effective recruitment.Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources. Ensure legal compliance with relevant legislation.Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:Provide inputs to payroll,Assist with activities as required with regards to employment equity,Compilation of monthly and quarterly HR reports,General administrative support,Capture all relevant information on HR administrative system,Ensure updated leave record system,Ensure adherence to HR policies and procedures.Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:Assist management with job descriptions,Conduct grading and benchmarking activities,Assist management in the interview process ensuring compliance to company policies,Assist management with the internal transfers and promotions,Employee on-boarding, induction and termination,Managing Employment Equity Targets,Assist with workforce planning,Co-ordinating probation management and provide assistance to management.Performance ManagementCoordinating and maintaining the Performance management process,Ensure KPA and KPI alignment with Job Descriptions,Provide Performance management report to management,Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.Skills and Employee DevelopmentPerform an annual skills gap analysis,Develop and implement a skills plan based on the gap analysis,Assist management with probation management,Assist management with the preparation of Individual Development plans and Management Development where applicable,Administration of bursary schemes and graduate programmes and learnerships,Compile and submit regulatory Skills development plans, Compile, submit Annual Training Reports, compile and submit progress and feedback reports and liaise with Inseta and Fasset.Obtain and manage all grant funding processes,Support management in development, implementation, and review succession plans and manage these planes in line with the Individual development plans.Co-ordinate and management of Employee relationsDisciplinary matters
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk4NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778156&xid=1108_177984
1d
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POSITION SUMMARY
The DGM is the overall in charge of the Call Centre Operations that support the internal and external clients on a day-to-day basis. The DGM is the first Line management. Directly responsible for 400-1000 FTE’S depending on process requirements. Responsible for ensuring the highest level of service for our clients; promoting development, growth and providing leadership that promotes and encourages teamwork. Responsible to manage all the business function in association with all Internal and External stakeholders.
Meet customers’ expectations by planning and implementing call centre strategies and operations, improving systems and processes and Managing Call Centre staffs.
Experience preferably in Inbound & Outbound onshoring operations.
DUTIES & RESPONSIBILITIES
Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDevelops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementationsMaintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgradesAccomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actionsPrepares call centre performance reports by collecting, analysing, and summarizing data and trendsMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgradesMaintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional soci...
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I am looking for a Senior Human Capital Officer to be based at Peter Place. Responsibilities will include but may not be limited to:Strategic HR Planning:Collaborate with business leaders to understand organizational goals and develop HR strategies that support the achievement of these objectives.Contribute to the development and execution of HR initiatives aligned with business needs.Employee Relations:Act as a liaison between employees and management to address employee concerns, resolve conflicts, and promote a positive work environment.Conduct investigations and recommend appropriate actions to resolve workplace issues.Talent Management:Work with hiring managers to identify staffing needs, participate in the recruitment process, and ensure the onboarding of new employees.Support talent development initiatives, including training, performance management, and succession planning.Organizational Development:Partner with business units to identify opportunities for organizational improvement and implement change management strategies.Facilitate employee development programs and initiatives to enhance skills and competencies.HR Compliance:Ensure compliance with local employment laws and regulations.Provide guidance on HR policies, procedures, and best practices.Data Analysis and Reporting:Analyze HR metrics to identify trends, assess the effectiveness of HR programs, and make recommendations for improvement.Prepare regular reports on key HR metrics for management review.Qualifications:Bachelors degree in Human Resources, Business Administration, or a related field.5+ years of experience in HR roles, with at least 2 years in an HRBP or similar position.Strong knowledge of HR principles, practices, and employment laws.Excellent communication and interpersonal skills.Demonstrated ability to build effective relationships with all levels of the organization.Strategic thinking and problem-solving skills.Proven experience in talent management, organizational development, and change management.Skills:Business acumenRelationship managementConflict resolutionProject managementData analysisChange managementPresentation and training skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777117&xid=1108_177577
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At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Account Management:
Build and maintain strong, long-lasting client relationships.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/3428195136?source=gumtree
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Were looking for an Insurance Sales Team Leader to join our professional team of insurance sales consultants in Sunninghill, Johannesburg.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Roles & responsibilities
Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are metAbility to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiencyProviding motivation, coaching and feedback to team members to enable them to improve their performanceProvide inputs on process and system to the teamManage teams and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are metMotivate team members and control attritionComplaint and escalation managementProvide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameClient Interaction, where required – Daily/Weekly/MonthlyProductivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightMaintain process metrics and reporting on a daily, weekly, monthly and quarterly basisEnsuring accuracy of performance reports and compliance to internal control requirementsAssesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teamsEstablish an environment and work style that promotes the concept of teamwork and professional developmentCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Minimum Requirements
MatricAt least 2 years experience in a leadership role, in contact centre salesMust be technologically savvyCertificate in supervisory management, ideal but not essentialWillingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policiesAbility to handle escalations and take ownership
Working Hours https://www.ditto.jobs/job/gumtree/1795546671?source=gumtree
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Overall, Role Responsibilities
General
Full payroll functionApplication for Tax DirectivesCompleting Statutory returns i.e PAYE, UIF &SDLCompleting of IRP 501 recons and year end on Easyfile systemDealing with staff queriesGarnishees & maintenance OrdersHandle administration of medical aid, provident and funeral fundsHandle statutory payments – returns & paymentsResponsible for timeous and accurate capturing of employee data in respect of engagements, terminations, transfers, and promotionsReconciliation of medical aid, provident, MIBCO and other third- party paymentsClient satisfaction and client retention
Qualifications and Experience
Diploma in Accounting/HR or relevant degree3 + years payroll processing experience essentialCertificate in Sage VIP PeopleMicrosoft proficiencyLegislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE
Skills and Personal Attributes
Excellent verbal and written communication skillsIn-depth understanding of human resources and labour rules and regulationsAttention to detail and strong numeracy skillsWorking knowledge of payroll softwareStrong organisational and time management skillsAbility to prioritise tasks effectivelyInterpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjA5ODYzMTY0P3NvdXJjZT1ndW10cmVl&jid=1319516&xid=4209863164
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SavedSave
Overall, Role Responsibilities
General
Full payroll functionApplication for Tax DirectivesCompleting Statutory returns i.e PAYE, UIF &SDLCompleting of IRP 501 recons and year end on Easyfile systemDealing with staff queriesGarnishees & maintenance OrdersHandle administration of medical aid, provident and funeral fundsHandle statutory payments – returns & paymentsResponsible for timeous and accurate capturing of employee data in respect of engagements, terminations, transfers, and promotionsReconciliation of medical aid, provident, MIBCO and other third- party paymentsClient satisfaction and client retention
Qualifications and Experience
Diploma in Accounting/HR or relevant degree1+ years payroll processing experience essentialCertificate in Sage VIP PeopleMicrosoft proficiencyLegislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE
Skills and Personal Attributes
Excellent verbal and written communication skillsIn-depth understanding of human resources and labour rules and regulationsAttention to detail and strong numeracy skillsWorking knowledge of payroll softwareStrong organisational and time management skillsAbility to prioritise tasks effectivelyInterpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTg5NTgyNzM0P3NvdXJjZT1ndW10cmVl&jid=1319515&xid=2189582734
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At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Data Management:
Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/2872999621?source=gumtree
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A well established engineering firm would like to welcome to their team, a seasoned Human Resources Generalist.
Qualifications
Minimum requirement is a Matric (Grade 12)Degree in Human Resources or similar qualification and/or experienceExcellent knowledge of local labour laws – LRA, BCEA, EEA, OHSA.At least 3 years’ experience in a HR Business Partner / Manager position
Key Responsibilities
Manage employee servicesRecruitmentLiaise with key stakeholdersPeople management and mentorship
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTM2MTcxNDAwP3NvdXJjZT1ndW10cmVl&jid=1627091&xid=1136171400
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Our client is looking for an HR Payroll Administrator to do their full payroll administration duties on salaries and wages.
DUTIES AND RESPONSIBILITIES:
Processing all input data of payroll on SAGE;Clearly understanding the system and administration requirements;Knowing and understanding the company policies for administration and adhere to them;Ensuring that all employees have their files;Ensuring that all limited duration of employment are signed;Ensuring that all core employees have signed a contract of employment as permanent employees;Ensuring that all new employees are having bank accounts and assisting them to open bank accounts if they do not have; Make accurate head counts of employees on SAGE payroll system;Add new employees on SAGE payroll system for the current processing period;Ensure that processing dates on SAGE System are correct;Ensuring that all hours are correctly dated and recorded on SAGE and they are also signed by line manager before payroll;Overseeing that all employees have been paid;Responsible for the SAGE payroll to run smoothly without delays every month;Assist any payroll queries with the payroll manager on time;Print pays-lips on SAGE payroll system and distribute them to line managers for all employees;Conduct audits of wages costs and wages pay out by reconciling monthly costing, checking for duplicates and unallocated wage packets;Ensuring that all annual and sick leaves updated accordingly;Responsible for any changes made on SAGE, medical aid tables received from Medical Aid Scheme;Recommend measures to help protect workers from potentially hazardous work methods, processes, or material;Calculate payroll deductions by accurately using SAGE and process payroll to meet preset requirements;Submit reports on payroll activities for the month;Verify and submit timekeeping information for accurate and efficient payroll processing;Manage payroll data entry and processing for employees to comply with predetermined company guidelines;
REQUIREMENTS:
Proficient in ExcelMust be SAGE Payroll system literateRelevant tertiary qualification (Human Resources, Payroll)MS Office literacy5-10 years experience Must preferably reside Pretoria
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTAwMjQ0ODc5P3NvdXJjZT1ndW10cmVl&jid=1175669&xid=3500244879
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