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Provide support and maintain VOIP infrastructure• Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways)• Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options.• Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options.• Install, support, and maintain Cisco VOIP infrastructure.• Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system.• Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)• Provide support to end-users for Cisco handsets and Real Connect soft phones. • Provide IP Telephony troubleshooting of the company’s telephony system (Cisco).• Configure and support Polycom and Cisco teleconferencing systems.• Support and maintain billing system (voice engine) and assist users with telephone billing queries. • Monitor recording of calls on Cisco handsets and Real Connect system.• Ensure that voice loggers/recordings servers are operational and attend to any errors/issues.• Provide end to end support for the Real Connect telephony system and Cisco IP telephony system.• Conduct weekly Cisco IP telephony and Real Connect system back-ups.
Configure, troubleshoot, and monitor LAN/WAN infrastructure• Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches countrywide.• Configure, support, and maintain Cisco switches on the LAN.• Assist with setting up of cross-connects. • Assist with setting up of new network links for the Assupol branches, monitor existing network links and troubleshoot any network performance issues.• Manage and update the network monitoring system with all the network devices.• Create and update architectural diagrams for the company’s IPT system.• Perform traffic analysis on switch trunk interfaces.• Cisco switches configuration files backups when changes occur.
Liaise and correspond with 3rd party suppliers• Apply for services with all our external providers (network links, telephony system etc.)• Obtain quotations from suppliers and assist with the procurement process.• Ordering of Cisco handsets and switches.• Conduct proof of concepts when required.• Report and follow up on faulty network links and telephony system issues with the relevant ven...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDcxNzkyNTM3P3NvdXJjZT1ndW10cmVl&jid=1619511&xid=1471792537
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Due to continuous growth and success, we are looking to hire a Lead Technician/ Project Manager with IT and Electronics experience
• Daily management of projects, start to finish
• Carrying out on and off-site technical support for end users as well as providing additional support to installation Technicians
• Travelling to clients sites, carrying out on-site work inspections, installation and configurations
• Manage high end Automation projects for an affluent clientele
• Read and interpret Floorplan, diagrams, and schematics
• Install Projectors, Motorized curtain rails, DSTV, Ceiling Speakers and Wall mount TV bracket, Home Theatres and Home Cinema Rooms
• Installation and Configuration of WIFI Systems, Light Automation, A/V systems and CCTV
• A driving desire to learn the industry, and all of the technology that goes into people’s homes
• Ensures that the client relationship is held as priority.
• Strong work ethic, Reliability and Communication skill
• Ambition to strive for 100% client satisfaction at all times
• DRIVER’S LICENCE IS A MUST, AND HAVE AN EXCELLENT DRIVING RECORD and stay around Pretoria
Grade 12
Post Matric qualification
Market related
Grade 12
Post Matric qualification
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzMzOTY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1230133&xid=1555_33967
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Purpose of the role
The ideal candidate for this role will be responsible for the overall management and day to day operations of the Homechoice Showroom Retail Space.
Key Performance Areas
Manage sales objectives and operational efficiencies
Drive sales through effective sales techniques – utilizing all tools made available i.e. call and collect
Ensure that sales targets are briefed at morning staff meetings, and that daily, weekly and monthly NSV and Intake targets are met
Ensure that showroom is sufficiently merchandised and aligned to current catalogue product offering and that products are visually merchandised as per the guidelines stipulated by the VM Manager, and that regular newness and stock change around is aligned to VM procedure
Ensure that stock is managed by ensuring accurate receipting and maintenance of floor stock is a daily priority
Ensure that stock represented on the floor is clean, and flawless in condition at all times
Manage click & collect stock room efficiently as per retail operations manual
Ensure that customers are greeted and acknowledged by a staff member on entering the showroom, ensure that staff ascertain the reason for visit and act accordingly
Ensure all terminals / POS are working, and orders can be facilitated effectively
Ensure that all orders are captured by close of business daily
Ensure that catalogues are appropriately placed and that staff are well versed with regards to monthly merchandise pricing and offers
Ensure all in-store communication – price talkers, catalogues, promotions, TV screens etc. are communicated accurately throughout the showroom
Ensure that windows are appropriately dressed and clean
Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
Ensure that the technology area is current, and that all demo models are working effectively
Ensure that sales assistants are fully trained regarding product features and benefits, as well as insurance and all related information is current with regards to completing the sale. Run regular role play initiatives surrounding product information
Ensure that monthly Intake & NSV targets are achieved, through active management on a daily basis, look to initiatives to improve on actuals
Ensure staff is aware of sales & account opening targets, continually drive these daily, by having one on ones with staff & daily hook-ups
Ensure staff follows Vetting /Account Opening, ATB, PSMS and all other procedures as detailed in the retail operations manual
Work closely with HCDC to ensure that click & collect runs efficiently, highlighting any shortcomings as they arise
Ensure all ad
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzE5NjBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1127297&xid=1419_1960
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