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1
We are looking for a General Manager to manage a 10-bedroom boutique hotel in the North Coast (Salt Rock).General - Located on the beach - Boutique 4 star hotel (10 rooms) - Provides accommodation, restaurant, bar, spa and functions Accommodation - 10 bedrooms Spa - 3 rooms ( 4 beds ) - Spa manager and 3 staff Restaurant and Bar - Head chef - Bar manager - Seats 60 people Functions - Function Manager - Wedding packages, special celebrations Conference room - 20-seater with projector, tv and stationery Employees - There are about 30 employees in total. - Each department has its own manager/supervisor. - General Manager to oversee the entire staff complement.General Manager Job Description Personally respond to and resolve guest complaints. Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets Oversee and supervise all duties performed by all Front Office employees. Sets and maintain high level of guest service and responds to social media sites (via the marketing team) Providing support for the line staff Coaching, counselling, and disciplining all the shift employees along with the department head Approves assigned employee payroll documents and payables Directly supervises, and manages the business activity of the hotel Creates, monitors, and reviews a variety of business reports such as sales reports, inventory reports, budget reports Meet or exceed Gross Operating Profit (GOP) and flow through goals Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the company Achieve and maintain Overall Satisfaction Score (OSS) goals Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost-effective management of the hotel''''''''s food and beverage outlets Ensure sufficient insurance cover in place and attend to insurance claims Stock management Other adhoc services as required Experience At least 3-5 years experience as General Manager in 4 star property Accounting finance experience working budgets and costings. A person with high levels of empathy, and the ability to create close relationships. A business manager with exceptional business acumen Minimum of three years of management and supervisory experience preferred. 1-2+ years experience working in a guest service-oriented Food & Beverage establishment Desired Skills: Food Safety Management General Management Hospitality Basic accounting experience Preferably an individual located on the North coast. Salary: R20,000.00 - R28,000.00 per month Ability to commute/relocate: - Ballito, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required
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4d
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Job DescriptionWe are looking for a General Manager to manage a 10-bedroom boutique hotel in the North Coast (Salt Rock).General - Located on the beach - Boutique 4 star hotel (10 rooms) - Provides accommodation, restaurant, bar, spa and functions Accommodation - 10 bedrooms Spa - 3 rooms ( 4 beds ) - Spa manager and 3 staff Restaurant and Bar - Head chef - Bar manager - Seats 60 people Functions - Function Manager - Wedding packages, special celebrations Conference room - 20-seater with projector, tv and stationery Employees - There are about 30 employees in total. - Each department has its own manager/supervisor. - General Manager to oversee the entire staff complement.General Manager Job Description Personally respond to and resolve guest complaints. Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets Oversee and supervise all duties performed by all Front Office employees. Sets and maintain high level of guest service and responds to social media sites (via the marketing team) Providing support for the line staff Coaching, counselling, and disciplining all the shift employees along with the department head Approves assigned employee payroll documents and payables Directly supervises, and manages the business activity of the hotel Creates, monitors, and reviews a variety of business reports such as sales reports, inventory reports, budget reports Meet or exceed Gross Operating Profit (GOP) and flow through goals Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the company Achieve and maintain Overall Satisfaction Score (OSS) goals Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost-effective management of the hotel''''''''s food and beverage outlets Ensure sufficient insurance cover in place and attend to insurance claims Stock management Other adhoc services as required Experience At least 3-5 years experience as General Manager in 4 star property Accounting finance experience working budgets and costings. A person with high levels of empathy, and the ability to create close relationships. A business manager with exceptional business acumen Minimum of three years of management and supervisory experience preferred. 1-2+ years experience working in a guest service-oriented Food & Beverage establishment Desired Skills: Food Safety Management General Management Hospitality Basic accounting experience Preferably an individual located on the North coast. Salary: R20,000.00 - R28,000.00 per month Ability to commute/relocate: - Ballito, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required
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4d
1
We are seeking a dynamic and strategic Food Service Sales and New Business Manager to drive growth and expansion in the food service segment for our plant foods business. The ideal candidate will be responsible for developing and executing sales strategies, cultivating relationships with key stakeholders, and identifying new business opportunities within the food service industryDiploma / Degree in management, business administration and/or marketingValid Code EB drivers licence3-5 years' experience in a Sales roles that includes managing complex and/or significant customer relationships.Strong understanding of food service channels, including restaurants, food chains, institutional catering, and hospitality, with knowledge of distribution dynamics and industry best practices.Excellent communication and presentation skills, with the ability to effectively articulate the benefits of plant-based meat analogues to diverse audiences.Strategic thinker with strong analytical abilities and a data-driven approach to decision-making.
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4d
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Jozini Tiger Lodge is seeking a Conferencing and Banqueting Manager to join our dynamic team. This role requires someone to supervise and control all banqueting operations in assistance to and with the General Manager and F&B Manager to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits. The person will also be responsible for the smooth running of the Front Office Operations in conjunction with the General Manager when the front office manager is on off duty.Key responsibilities:1. Banqueting OperationsCheck duty rosters daily in allocated areas, ensure coverage and monitor timekeeping and absenteeism.To take clients on on-site inspection to venues and attend food tasting when required.To ensure a prompt, courteous response and to follow up on all enquiries.To ensure that once a booking is confirmed that all details and requirements requested by the customer has been noted using a check list to ensure correct staff turnover and sufficient supplies are planned for.Ensure that all relevant departments receive the correct information pertaining to each event in order to ensure correct billing.Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.Ensure that banqueting staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.Ensure that the restaurant is clean and well maintained, that table appointments, including flower arrangements are impeccable.To ensure effective briefing of waiting staff before the function commences in liaison with the F&B Manager.To ensure that waiting and bar staff know the limit of the open bar and that this is not exceeded.Ensure that food and beverage orders are executed promptly and that they comply with the required standards.Ensure that an effective table reservation system is in operation.2. Front Office OperationsTo ensure that all Front of House staff are correctly and smartly dressed at all times.To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.Effectively conclude face to face meetings with all staff that are under your management.Ensuring that guests receive welcoming and are informed about products.Deal with complaint escalated promptly and calm down irate customers.Monitor local reservations and ensure they are accurately booked on the system.To ensure effective and speedy check in-out facilitiesTo ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.Print special arrivals list in morning and together with GM review arriving guests.Deal with Debtors accounts and statements.3. Stock ControlEnsure that profit margins are maintained, agreed costs are not exceeded through effective control systems in conjunction with the F&B department.Ensure that cons
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6d
1
To assume full control of the hotel from 22:00 to 06:00, ensuring all queries are handled efficiently and promptly. To ensure successful closing and balancing of Micros and APEX and seeing to the comfort and well being of the guests, in accordance with agreed company standards. LIAISES WITH: Duty ManagerFront Office & Concierge Staff of retiring shiftDuty ManagerFront Office staff & Concierge of morning shift. Main duties To be readily available at all times to deal with a problem or a complaint i.e. to be equipped with a pager for immediate contact. To ensure late arrivals are checked in correctly and their luggage is sent to their room without delay, advised of all the facilities of the room as well as meal times and services the Hotel has to offer during the course of the day and night. To ensure that both Micros and APEX are balanced, and that all relevant reports are distributed. To do regular floor checks, noting and acting upon any irregularities. To hand over any maintenance requirements. To ensure of accurate, speedy and friendly service in room service. To issue stock when necessary. To ensure that no unruly behavior persists and to take appropriate action in the event of unreasonableness by guests or staff. To maintain strict security measures, by liaising with security staff. To carry out regular patrols of the hotel and ensure the respective staff and security are carrying out their respective duties. To be aware of the hotels disciplinary procedures. To ensure that late arrivals are made aware of services available at night. To ensure that room service orders are prepared to the required standards and served promptly, professionally and courteously. To ensure with the help of security that no unauthorized person has access to any part of the Hotel. To advise respective departments of staff booking off sick for the day. To provide in depth hand-over to Front Office Manager/Duty Manager. To ensure that all the restaurants and banqueting facilities are properly secured after close of business. To ensure that all unnecessary lights are switched off between 0h00 and 06h00. To ensure that all cash, floats and keys not required for the night operation are securely locked away. To ensure that room service trays are collected from the floors as well as orders required by guests for breakfast in their rooms. To ensure that wake-up call requests are actioned at the correct time. To ensure complaints for the night are passed on to the arriving Front Office/Duty Manager and respective H.O.D. ADMINISTRATION Balance pre-lists from Restaurant breakfast, Restaurant dinner and Room Service. Print preliminary audit to ensure the system is in balance. Print the end o
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2y
1
Our client based in Durban has a position available in their organization for a Customer Success Manager. This is a work from home role - ideally candidates should be based in Durban. Awesome career opportunity awaits. The purpose of the Customer Success Manager is to take ownership of, and to ensure that the Customer Success Team empowers and supports key stakeholders within the Brands (and Restaurants) that we service, to use our products and services to their full potential, and to maximize the value they receive. Requirements: ±10 years’ experience in a customer relationship and team management role.Ability to build and manage a high performance team of Account Managers.Experience in configuring and managing Customer Relationship Management systems.Definition and measurement of strategic KPI’s for the Customer Success Department.Excellent written, verbal and presentation skills.Experience selling "software as a service" is an advantage.Experience in training and development is an advantage.An ability to work on multiple projects simultaneously.Strong numerical proficiency.Able to self-manage and run independently with initiatives.Ability to problem solve.Ability to work across teams. Duties and Responsibilities: Understanding what customers want from the company in order to maximize ROI for brands and restaurants.Review and update existing CRM and deal management processes and systems to support the sales and marketing strategy.Increase the number of new restaurants enabled on the company platform that belong to the global brands who endorse the use of the company’s products and services.Increase the number of products and services being utilized by existing restaurants enabled on the Platform.Identify and implement Key Metrics to measure success of the Customer Success team.Prepare and report on monthly team performance in line with the director approved budget.Aid in strengthening brand culture and equity, working closely with the Marketing Manager, Brand and Merchant Account Managers, as well as the HR Manager to make sure, the company brand values, image and culture are understood and followed by all members of the Customer Success team.Research and analyze competitors, target markets and channels as well as trends to support marketing programs and brand innovation. If you are not contacted within two weeks of applying, please consider your application unsuccessful.
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2y
1
Overview:
Barcelos, a rapidly expanding international flame-grilled chicken brand, is in search of a
dynamic and highly skilled individuals for the positions of Field Operations Managers. The
successful candidates will be based in either Gauteng or KZN and will play a pivotal role in
ensuring operational excellence across our stores.
Key Responsibilities
Leadership:
Demonstrate strong leadership skills to drive operational standards and team performance.
at outlets.
Provide operational support during new outlet openings.
Travel:
Extensive traveling required, both locally and nationally.
Availability to work on weekends and nights as needed.
Operational Excellence:
Conduct Store Visit Reports to assess and improve operational standards.
Focus on enhancing product preparation, preparation times, and overall customer service.
Customer Service:
Emphasize a customer-centric approach to secure business growth and customer satisfaction.
Training:
Conduct ongoing training at the outlets to ensure adherence to operational standards.
Software Proficiency:
Possess a working knowledge of various computer software programs, including Excel, Word,
Outlook, and restaurant Point of Sale software.
Experience:
Prior restaurant management or multiple restaurants, experience is essential.
Personal Attributes:
Self-motivated team player with ethical standing.
Stable working track record with verifiable references.
Mobility:
Hold a valid driver’s license.
Willingness to travel and spend time away from home.
Package:
Gross Salary: R12,000 to R15,000 (Depending on experience)
Transport: Provided to and from stores or a travel allowance.
Technology: Company laptop provided.
Communication: Cell phone allowance.
Incentives: Store opening incentives.
Application Process:
Interested candidates who meet the specified requirements are invited to submit their detailed
resume, cover letter, and contactable references to (insert contact details).
Barcelos is an equal opportunity employer. We encourage applications from candidates of all
backgrounds and experiences.
Please note that only shortlisted candidates will be contacted for further evaluation.
Application Deadline: (insert deadline)
Thank you for considering a career with Barcelos!
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15d
1
The Hospitality Systems Consultant is required to install, maintain and support the products assigned to him/her employees and management.Primary Responsibilities for the RoleMeet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, sign-off documents, licensing & support agreements, etc…).Employees in branches outside Johannesburg are to hold a telephonic meeting with the Project Manager, and further communicate with the Project Manager via electronic mail or fax.Travel to clients’ sites.Install the assigned products to the requirements and satisfaction of the client and Management.If assigned to be Project Leader, the Software Technician will co-ordinate all aspects of the installation as required.The HSC will ensure that, to the best of his/her ability, the project will be completed within schedule.Conduct an exit meeting with the client, during which the sign-off documentation is completed.Be able to liaise with clients and manage the installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site.The HSC will not leave site if any outstanding issues are not resolved without explicit permission from Management.The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation.The HSC will bring a copy of the clients’ latest database back to the office. All client databases are to be stored on CD in the customer’s file.Hand in all dockets with payment the next day to the administration department. The HSC is also responsible for collection of payment of all unpaid dockets.Any major changes onsite to be communicated to the client in writing.Ensure a signed delivery note is completed on delivery of any system component.Train client, management & staff in accordance with published training standards.Produce training materials as required from time to time.To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to Micros SA.To replace/repair/do changes to the best interest of the client and Micros SA.The HSC presents training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC is required to work the 24hr help desk from time to time. Minimum Qualification and Experience Requirements Matric / Grade 12 / EquivalentMinimum 5 – 7 years management experience within Restaurant industryMicros System knowledge essentialMust be available on 24 Hour standby from time to timeMust be available for duty on the help desk from time to timeAbl
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2y
1
A well-established leisure resort in KZN is looking to place a F&B Manager (& Kitchen Manager) to manage their popular holiday destination. This position needs to be filled ASAP Key Performance Duties This position offers basic remuneration + accommodation To manage both Kitchen and front of house F&B.Capable of cooking or running kitchen service and Kitchen in the Chef absence.Attention to details and service on the front of house F&B.Understanding of food cost menu planning.Understanding of Kitchen hygiene and HACCP implementation ExperienceChef / cooking experience would be beneficial5+ years F&B Experience3+ years Management experience5+ years Conference and banqueting experience The F&B Manager is responsible for:managing all operations and delivering an excellent guest experienceforecasting, planning and managing all F&B orders, staff and finance with the goal to maximize sales and revenue through customer satisfaction and employee engagement manages the departments, Restaurant, Bars, Provision and Controlling effectively, enforce company standards, maintain food cost, improve and maintain sales and provability.all aspects of the food and beverage operations, including revenues, food costs, budgets, inventories, sanitation and discipline in the department. Duties and responsibilities Purchasing F&B stock• Stock control• Storage control• Goods receiving• Monthly stock takes• Planning and carrying out of F&B budgets• Assisting the Food & Beverage Department with budgets• Costing of menus for restaurants• Relevant financial reportsand other financial dutiesManage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceDesign exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers’ needs and respond proactively to all of their concernsLead F&B team by attracting, recruiting, training and appraising talented personnelEstablish targets, KPI’s, schedules, policies and proceduresProvide a two way communication and nurture an ownership environment with emphasis in motivation and teamworkComply with all health and safety regulationsReport on management regarding sales results and productivityFollow up on company´s policies, rules, regulations and procedures.Responsible for the standards of service delivered to the guests in the bars, dinning rooms, buffets and all other food & beverage outlets by F&B employees. He has to ensure the quality of services in accordance with the company standard.Approves all F&B requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company´s instructions.Maintains the highest level of san
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2y
Manager position available in hotel/ lodge in Durban Beachfront/ Cbd area
Experience essential Applicant will be required to supervise/manage staff & day to day activities in HOUSEKEEPING , MARKETING & FRONT OFFICE and ensure smooth running of operation and may be required to work shifts.
Applicants applying will be required to start in March 2024 and must be a mature female and must be computer literate.
I reiterate this is NOT for restaurant or takeaway managerial position but for HOTEL/LODGE management position.
Please email CVS to :
mohamed.fayzoo@gmail.com
24d
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