Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Results for call centre agent in General Worker Jobs in Other
1
SavedSave
Main Purpose of Role: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.Key Performance Areas: Ensuring that QA agents are aware of their daily, weekly, and monthly targetsMonitoring performance and ensuring that targets are met, and calls are correctly passed or failedHaving regularly meetings with the QA Team to allow for the open flow of communicationDeveloping strong team co-operation and clear directionProviding encouragement and support to assist QA agents in achieving performance goalsMonitor regular attendance and late coming by agents and following the correct disciplinary proceduresReview and manage leave applications of QA agents to ensure that the QA Team is not impacted negativelyProviding timeous and accurate reportingRequired Qualification: Grade 12Relevant Call Centre Certificate/ Diploma advantageousRequired Minimum Work Experience: 2 – 3 years’ experience in a Call Centre environment1 years’ experience as Supervisor/ Team Leader role in a Call CentreTechnical and Behavioural Competencies Required: Technical: MS Office skills- intermediate excel skills advantageousReport drafting skillsUnderstanding Call Centre queues and QA metricsKnowledge of best practice within a QA environment Behavioural: Self-drivenPositive and energeticStructured and detail orientatedAble to multi-taskRelationship buildingProactive – capable of identifying and initiating changeResponsiveFocus on implementation and deliveryApproachableAble to work under pressureAttention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4MDg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1212473&xid=1108_58088
2y
1
SavedSave
We are looking for a trustworthy and self-motivated individual to join our team as a Call Centre Agent/ Sales Administrator.You will be responsible for the capturing of sales orders received from various source documents into the relevant computer system for storage, processing, and management purposes.Skills and Qualifications: Grade 12Computer Literate with experience in MS Word, Excel, and OutlookBusiness email EtiquetteTelephone EtiquetteCritical Competencies: Excellent organizational and planning skills with the ability to prioritize time and work effectively.Strong people skills with the ability to work under pressure.Highly motivated, confident communicator with the ability to engage with people at all levels.Pays attention to detail and displays a high level of integrity.Able to multi-task and is deadline orientated.Ability to work independently, as well as in a team.Excellent communication and interpersonal skills with the ability to work across diverse cultural backgrounds.Innovative and creative, able to see new opportunities.Reflective and open to learning.Your duties will include, but not limited to: Manage e-mails and adhere to all Outlook Inbox processes and procedures.Capture all orders and claims accurately into the relevant systems.Follow up on current and incomplete orders on the system to ensure there are no orders missing for the day.Complete and submit previous days orders captured on the Daily orders captured sheet.Responsible for storing and filing completed information and maintaining records of work tasks and completed documents.Familiarize yourself will all KPIs, products and company processes.Manage national invoicing and purchase orders.Escalate any issues or concerns to supervisor or manager for clarity and assistance.Verify the accuracy of information and orders from designated sources before entering it into the system.Follow up all telephonic queries and requests with e-mails.Adhere to all deadlines and minimum order quantities.Keep track new accounts and provide suppliers with new store opening letters for 1st time orders.Assist with capturing orders for absent or overloaded colleagues.Consistently check work for accuracy and completeness.Compare the entered information with the source to identify errors and correct.You should have excellent written and verbal communication skills, high attention to detail, be a team player and passionate about service delivery. Salary will be discussed in the interview.If you are confident that you can fulfill these responsibilities and would like to be considered for this opportunity, send us your CV now!Job Types: Full-time, PermanentExperience:No related experience rquired
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkwODg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1228251&xid=1109_90887
2y
1
Our client is looking for a Short-term Insurance Broker to join their team.Acquire new clients and win accounts against competitorsAssist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final dealsUnderstand the provisions of each policy and communicate this information to the customerShare client information with insurance carriers to determine which products are best to recommendAct as a liaison between insurers and clientsBuilding and maintaining business relationships with clientsPreparing reports for insurance underwritersResearch insurance trends, policies and productsAchieving a minimum target of R2 500.00 commission per month. This equates to about 10 short-term insurance policies per month, with a commission value of R350.00 per policy.Cold calling and lead sourcing is not a part of the brokers daily responsibilities. Leads are given to the short-term department via inbound call centre agents and the life, tax and billing departments.There is an admin assistant who is dedicated to the New Business Development Broker, to assist with quotations, obtaining the necessary information from clients and booking appointments.Key Skills Customer service.Numeracy.Organization.Problem-solving.Attention to detail.Analytical skills.Communication Job Role: Short-term Insurance Broker - Key Accounts Industry: Other Salary: Negotiable Required Skills 5 Years of Experience Qualifications· Matric· RE5· Relevant NQF level 4 or 5 (minimum of 120 credits) we will consider candidates under supervision, who have not obtained their NQF 4 or 5 as yet, as long as they are still within their 6 year DOFA deadline.· Minimum 4 years experience relevant to the short-term insurance industry.· Both personal lines and commercial lines experience and accreditation required. This includes personal and commercial lines class of business certificates (If appointed as broker after 1 May 2018).· Own reliable transport· Drivers license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NTAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196232&xid=1109_76503
2y
1
Insurance and Warranty Retentions Agent - Johannesburg Insurance Retentions Consultant with minimum 2 years’ call centre sales experience and minimum 1 year’s retention experience in the short term insurance industry, required to start asap.Minimum requirements:• Matric• Bachelor’s Degree or Diploma preferred• NQF4 Short Term Insurance (150 FAIS credits) and RE5 essential• Minimum 2 years’ short term insurance sales in a call centre environment required• Minimum 1 year’s retention experience essential• Cold calling experience and stable employment record requiredResponsibilities:• Full function Short Term Insurance and VAPS sales• Retaining VAPS and Short Term Insurance clients• Quotations and arranging appointments• Closing sales
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ4OTIwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185426&xid=1266_48920
2y
1
We are looking for a Call Centre Representatives to handle calls from customers and provide support to them in any way possible, you will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.Responsibilities...Handle many inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues and provide solutions.Maintain good customer relationsMeet personal targets and work towards meeting team targets.Requirements / QualificationGrade 11 &12NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc3OTU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1200662&xid=1109_77955
2y
1
SavedSave
Warranty Sales Agent - Johannesburg Outbound Telesales Consultant with Warranty/VAPS/motor insurance sales experience in a call centre environment, required for start asap.Opportunity to work remotely!Minimum requirements:• Matric essential• RE5 essential• Outbound Sales experience in a call centre environment required – minimum 1-2 years• Minimum 1-2 years’ previous experience in motor insurance /warranty / value added products preferred• NQF4 Short Term Insurance qualification preferred• Proven sales track record in an outbound sales environment requiredResponsibilities:• Sell motor warranty policies and other required products (short term insurance)• Upselling and cross selling of products• Outbound sales• Quotations• Sales administration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5MTQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185615&xid=1266_49141
2y
1
DUTIES AND RESPONSIBILITIES Provides merchant support to the organization by obtaining, analyzing and verifying the accuracy of product or transactional information in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Coordinates the handling of difficult and/or unusual situations. Provides Merchant support via various different communications methods, including but not excluding; phones, email & chat. Provides first line support for the companies various Value-Added Products & Services, which includes product and transaction-based queries & issuesAnswer telephones, respond to and document merchant requests. Build customer rapport. Follow trouble shooting processes and outlined procedures Provide customers with product and service information Identify, research, and resolve customer issues using the knowledge base Follow-up on customer inquiries that are not resolved immediately Complete online call logs and reports Research and resolve issues related to queriesResearch misapplied payments. Research and communicate query resolution methods. Recognize, document and alert management of trends in customer calls. Recommend process improvements and follow workflow processes and procedures. Other duties as assigned. Ensures and provides quality service to both internal and external customers.Accesses the companys internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.Participates and provides expertise as a member of the merchant support team. The teams objectives are developed and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the merchant support department as a whole.Focuses on the retention of merchants through active listening, empathy, and assuming ownership of merchant issues until resolution. KNOWLEDGE & EXPERIENCE REQUIRED Extensive Customer or Call Centre experience in the Telecommunications, Banking or Retail sector Service excellence background with strong focus on quality. Extensive telephony technical troubleshooting skills Understanding of call handling processes with the ability to actively listen and probe to gain information. Conflict handling skills, dealing with irate customers will form part of the job Ability to adapt to change and meet the changing demands of the work environment Strong problem-solving skills and ability to maintain a logical system Ability to multi-task such as capture data received during a call whilst researching information Android technical support
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMjU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183638&xid=1109_72256
2y
1
SavedSave
Join this leading insurer in Gauteng as a Senior Sales Manager (Call Centre) The successful sales manager will manage the company sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks. Leadership and Direction :Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achievebusiness goals.Performance Management:Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Organizational Capability Building:Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) Data: Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.General Education:Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential); RE 5 (Essential)Degree/Diploma in Business Management (Advantageous)General Experience :3 or more years experience in a sales call centreenvironment (Essential); 2 years Long-term Insuranceexperience (Essential)Managerial Experience:3 or more years experience supervising and directingpeople (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUwMTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181001&xid=1108_50142
2y
1
SavedSave
We are looking for driven sales Call Centre agents to join our growing outbound call centre on one of various campaigns we are currently running.If you can deliver in a high pressure environment, are highly motivated and are prepared to work on Saturdays, this role may be for you.Job Output: Use your sales skills and training to meet sales targetsSell our products and services through outbound diallingProvide exceptional service and product knowledgeEnsure a high level of accuracy when taking customer informationResolve all customer queries quickly and efficiently Skills and Competencies: Ability to meet daily, weekly and monthly and targets is a mustAbility Strong English communication skillsGood telephone etiquetteExcellent time management skillsSales orientated individual Package: Role is commission only basedRole offers potential for great income:Top 25% of our agents earning over R8,000;Our best agents earning R15,000-R20,000+
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5NDQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1174865&xid=1109_69442
2y
1
Our client is looking for a Short-term Insurance Broker to join their team.Acquire new clients and win accounts against competitorsAssist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final dealsUnderstand the provisions of each policy and communicate this information to the customerShare client information with insurance carriers to determine which products are best to recommendAct as a liaison between insurers and clientsBuilding and maintaining business relationships with clientsPreparing reports for insurance underwritersResearch insurance trends, policies and productsAchieving a minimum target of R3 500.00 commission per month. This equates to about 10 short-term insurance policies per month, with a commission value of R350.00 per policy.Cold calling and lead sourcing is not a part of the brokers daily responsibilities. Leads are given to the short-term department via inbound call centre agents and the life, tax and billing departments.There is an admin assistant who is dedicated to the New Business Development Broker, to assist with quotations, obtaining the necessary information from clients and booking appointments.Key Skills Customer service.Numeracy.Organization.Problem-solving.Attention to detail.Analytical skills.Communication Job Role: Short-term Insurance Broker - New Business Development Industry: Other Salary: Negotiable Required Skills 5 Years of Experience Qualifications· Matric· RE5· Relevant NQF level 4 or 5 (minimum of 120 credits) we will consider candidates under supervision, who have not obtained their NQF 4 or 5 as yet, as long as they are still within their 6 year DOFA deadline.· Minimum 2 years sales experience relevant to the short-term insurance industry.· Both personal lines and commercial lines experience and accreditation required. This includes personal and commercial lines class of business certificates (If appointed as broker after 1 May 2018).· Own reliable transport· Drivers license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196226&xid=1109_76497
2y
1
Kindly note this is a work from home bases / remote work, for *Experienced Outbound Call Centre Sales Agents* anywhere in South Africa that have their OWN equipment. (Please see requirements below) We are seeking experienced outbound call centre sales agents to join our team. At Amazing Vouchers, we do not hard sell, but present, promote and sell a lifestyle product to new clients (cold leads) using conversation with the customers. The successful candidates will receive full product training, monthly basic, uncapped commission, and weekly incentives.Remuneration: R5000 per month + uncapped commission + weekly incentive paymentsRequirements and skills:Min of 6 months outbound call centre sales experienceOwn reliable laptop/desktop Own headsets Own smartphone (for WhatsApp communication)Stable internet connection no less than 10mbs upload and download speed. Preferable: FIBRE / FIXED LTE ROUTER / RAIN 5G. (Pocket routers, mifi routers, hotspots, and Rain 4G is not stable enough to use with our programs. We can therefore not consider anyone with these connections)Dedicated workspace for yourself (comfortable chair and table)Self-motivated, enthusiastic and go-getter attitudeExcellent English spoken communication skillsAble to work independently and self-manageGoal and target driven person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYzOTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1152774&xid=1109_63942
2y
1
SavedSave
Join this leading insurer in Gauteng as a Senior Sales Manager (Call Centre) The successful sales manager will manage the company sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks. Leadership and Direction :Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achievebusiness goals.Performance Management:Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Organizational Capability Building:Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) Data: Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.General Education:Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential); RE 5 (Essential)Degree/Diploma in Business Management (Advantageous)General Experience :3 or more years experience in a sales call centreenvironment (Essential); 2 years Long-term Insuranceexperience (Essential)Managerial Experience:3 or more years experience supervising and directingpeople (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ1NzQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1151322&xid=1108_45744
2y
1
SavedSave
Join this leading insurer in Gauteng as a Senior Sales Manager (Call Centre) The successful sales manager will manage the company sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks. Leadership and Direction :Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achievebusiness goals.Performance Management:Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Organizational Capability Building:Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) Data: Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.General Education:Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential); RE 5 (Essential)Degree/Diploma in Business Management (Advantageous)General Experience :3 or more years experience in a sales call centreenvironment (Essential); 2 years Long-term Insuranceexperience (Essential)Managerial Experience:3 or more years experience supervising and directingpeople (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyNDA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220034&xid=1108_62409
2y
1
Kindly note this is a work from home bases / remote work, for *Experienced Outbound Call Centre Sales Agents* anywhere in South Africa that have their OWN equipment. (Please see requirements below) We are seeking experienced outbound call centre sales agents to join our team. At Amazing Vouchers, we do not hard sell, but present, promote and sell a lifestyle product to new clients (cold leads) using conversation with the customers. The successful candidates will receive full product training, monthly basic, uncapped commission, and weekly incentives.Remuneration: R5000 per month + uncapped commission + weekly incentive paymentsRequirements and skills:Min of 6 months outbound call centre sales experienceOwn reliable laptop/desktop Own headsets Own smartphone (for WhatsApp communication)Stable internet connection no less than 10mbs upload and download speed. Preferable: FIBRE / FIXED LTE ROUTER / RAIN 5G. (Pocket routers, mifi routers, hotspots, and Rain 4G is not stable enough to use with our programs. We can therefore not consider anyone with these connections)Dedicated workspace for yourself (comfortable chair and table)Self-motivated, enthusiastic and go-getter attitudeExcellent English spoken communication skillsAble to work independently and self-manageGoal and target driven person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU2MTY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1108299&xid=1109_56164
2y
1
SavedSave
Our dynamic FAST GROWING Boksburg Sales Team is expanding and we are looking for Leaders to join us.We have a few seats left until recruitment closes for 2021Must have 1 Year outbound sales experiencePrevious experience with working off ReferralsMust stay in Boksburg and Surrounding areasUncapped Commission.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzQ1MDA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=946109&xid=1109_45004
2y
1
SavedSave
Join this leading insurer in Gauteng as a Senior Sales Manager (Call Centre) The successful sales manager will manage the company sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks. Leadership and Direction :Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achievebusiness goals.Performance Management:Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Organizational Capability Building:Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) Data: Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.General Education:Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential); RE 5 (Essential)Degree/Diploma in Business Management (Advantageous)General Experience :3 or more years experience in a sales call centreenvironment (Essential); 2 years Long-term Insuranceexperience (Essential)Managerial Experience:3 or more years experience supervising and directingpeople (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ4MzMzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1167859&xid=1108_48333
2y
1
SavedSave
Main Purpose of Role To manage and achieve the required daily and monthly targets of the outbound call centre by providing dynamic leadership to the Warm-up call centre team. To further manage employee turnover rate and consistently focus on improving performance and processes.Required Qualification Grade 12Proficient in Microsoft OfficeManagement qualification advantageousRequired Minimum Work Experience 3 – 4 years’ call centre experience2 – 3 years call centre industry knowledge Technical and Behavioural Competencies Required Technical:MS Office skillsReport drafting skillsExcel skillsStrong administrative skillsBehavioural:Target drivenSelf-drivenStrong coaching and leadership skillsPositive and energeticStructured and detail orientatedAble to multi-taskRelationship buildingProactive – capable of identifying and initiating changeResponsiveFocus on implementation and deliveryAble to work under pressureAble to motivate employeesAttention to detailKey Performance Areas Management of Call Centre delivery Efficiently manage day-to-day operations of outbound call centre.Implement call centre processes, strategies and operations.Conduct performance reviews for all team leaders.Achieve targets within specified acquisition parameters, including but not limited to conversion rates, acquisition costs.Identifying training needs.Developing and defining learning objectives for training sessions.Ensure optimal number of agents are recruited and trained on a continuous basis, recruiting and training for quality and not just quantityDevelop a Rewards & Recognition programme.Manage resource capacity planning and utilization thereof to support the achievement of sales targets, volumes, operational budgets and campaign plans.Establish a high standard for productivity and quality.Prepare annual budgets working together with the Head of Call Centre.Summarize, collect and analyze call centre trends and data for regular performance reports.Monitor call metrics; track effectiveness in call time, quality and customer experience.Ensure that all complaints are dealt with immediately and escalated to all channels.People Managing Management of team leaders by providing guidance, advice, mentorship and coaching.Providing encouragement and support to assist team leaders in achieving personal performance goals.Developing strong team cooperation and clear direction.Review and manage leave applications to ensure that the call centre is not impacted negatively.Create an environment that promotes high performance from team leaders and agentsProvide input on awards ceremonies and agent recognition - performance, longevity, specific goals.Reporting Provide daily agent count to Human Resources Manager before 09h00.Compile daily and weekly a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY2Nzg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1164379&xid=1109_66786
2y
1
Kindly note this is a work from home bases / remote work, for *Experienced Outbound Call Centre Sales Agents* anywhere in South Africa that have their OWN equipment. (Please see requirements below) We are seeking experienced outbound call centre sales agents to join our team. At Amazing Vouchers, we do not hard sell, but present, promote and sell a lifestyle product to new clients (cold leads) using conversation with the customers. The successful candidates will receive full product training, monthly basic, uncapped commission, and weekly incentives.Remuneration: R5000 per month + uncapped commission + weekly incentive paymentsRequirements and skills:Min of 6 months outbound call centre sales experienceOwn reliable laptop/desktop Own headsets Own smartphone (for WhatsApp communication)Stable internet connection no less than 10mbs upload and download speed. Preferable: FIBRE / FIXED LTE ROUTER / RAIN 5G. (Pocket routers, mifi routers, hotspots, and Rain 4G is not stable enough to use with our programs. We can therefore not consider anyone with these connections)Dedicated workspace for yourself (comfortable chair and table)Self-motivated, enthusiastic and go-getter attitudeExcellent English spoken communication skillsAble to work independently and self-manageGoal and target driven person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYzOTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1152774&xid=1109_63942
2y
1
Responsibilities:vThe Acquisitions agent is responsible for sales and lead conversion targets.vMarketing of the product to both existing and new customers.vScheduling fitments of tracking units.vFollow up on outstanding leads and/or queries.vHandle inbound and make outbound calls according to campaigns.vDemonstrate excellent knowledge of product, service offerings and systems.vNegotiate and make relevant product and service adjustments in line with customer needs, product pricing and sales strategy.vDealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to the companies quality standards and values.vSelling of value added services.vProvide constant feedback to intermediaries, management and other departments regarding status of leads.vEnsure quality benchmarks are achieved.vManage time and workloads to ensure that deadlines and targets are met.vAlign own behaviour with the companies culture and values.vEnsure achievement of own performance requirements.Skills and Competencies:vSelling skills (objection handling & negotiation).vCustomer centric.vAttention to detail.vDeadline and results driven.vInitiative.vTeamwork.vJudgment/Problem solving.vTolerance for stress.vInterpersonal and communication skills.vInfluencing.Job Requirements:vMinimum Matric qualification.vPrevious call centre experience in a sales environment is essential.vRE 5 & 120 FAIS credits is a requirement.vMS Office knowledge (Basic or Intermediate Excel).
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYyMzM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1144736&xid=1109_62334
2y
1
SavedSave
* Jnr Call Centre Agents needed* Grade 12* STRICTLY NON-SMOKER* Minimum 1-2 Years Call Centre/Internal Sales experience* Fluent in English* Not staying further than 35km radius of Sebenza, Edenvale* Excellent Telephone Manner* Well Presentable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NjYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196335&xid=1109_76662
2y
Save this search and get notified
when new items are posted!