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The responsibilities of the CM are listed below, however is not limited to: • Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution based service • Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM “bumps” into this person • Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance): ? Reception area ? Café / Canteen ? Business lounge ? Meeting rooms ? Canteen seating area ? Hot desk area ? Gym (where applicable) ? Toilets ? Parking area ? Garden (Where applicable) • Is responsible for client retention in the centre by ? Meet with existing clients regarding possible expansions ? Up sell existing clients that don’t have certain products e.g : o Parking o Beverage fee o Making use of centre printer o Stationery orders through the centre team (with a 15% handling fee added) o IT Support • Host regular formal/informal meetings with clients to determine their experience with centre to date and comments good or bad – come up with solutions where needed. • Exceed clients needs, handle complaints promptly and professionally. Ensure all communication is recorded and emailed to the client so that there is a paper trail. • Become the point of contact for when clients need information and assistance, must have an in-depth understanding of all key services, products and amenities offered to clients and the ability to deliver in an exceptional and timely manner. • Ensure that all client complaints/queries are handled until they are 100% resolved. Ensure entry of these issues onto weekly documents.
• Always has true intention to go above and beyond the expectations of a client, must have an internal passion for customer service. • Ensure Director is always informed of all queries, complaints or compliments etc must be by email. • Responsible for the preparation of offices before new clients move in: ? Setting up IT and Telephones ? Setting up the office according to the clients specification ? Ensure furniture is presentable and that there is nothing missing ? Ensure the “Snag list” is completed before client moves in ? Ensure welcome packs are ready for clients arrival ? Ensure access tags, remote controls is all in order for client on arrival ? On arrival give clients the procedure to purchase WIFI vouchers ? Issue WIFI codes where needed ? Issue phone codes where needed ? Make sure the centre staff are aware of a new client move in especially canteen. Introduce the client to your team • Registering IT Logs with IT (Copy Director ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzAxNTAwMDM4P3NvdXJjZT1ndW10cmVl&jid=1497721&xid=1301500038
2d
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Would you like to build your career in the hotel industry? The Manor House is now accepting applications for an Attendant: Houseman someone with drive and passion for the industry and with the ability to maintain the Leading Hotel of the Worlds standards.We need someone who is friendly and guest centric with a minimum of Grade 10 and general cleaning knowledge. You must also be physically fit to carry heavy items / objects.Stock / stores experience would be advantageous. Duties include, but are not limited to: Count, check, control and deliver linen;Clean, service and maintain guest rooms and balcony;Sweep all public areas & pool area, set up pool lounges & umbrellasClean Gazebo daily;Vacuum all areas;Carrying extra beds;Assist with carrying stock and filling minibars; deliver bulk supplies to rooms;Remove and empty all rubbish bins and assist in cleaning hard-to-reach areas;Clean the assigned rooms and all their fittings, fixtures and furniture;Keep the workplace, storerooms and surrounding areas clean and tidy at all times.If you believe you have suitable experience and qualifications, please apply online. Application Process: Closing date: 20 March 2022 How to apply:
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczMTgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186202&xid=1109_73180
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Yuppiechef is looking for an efficient and methodical junior email designer to be responsible for creating our impactful and sales-driving daily marketing newsletters. If you’re someone who’s obsessive about accuracy, hates a typo, and loves the reward of seeing your design work drive results every day, then we want to hear from you.Our team started as two good friends and only 32 products in a lounge in Cape Town, and now there are nearly 200 of us who help make Yuppiechef South Africas premier kitchen and homeware store. Were selling 8,000 curated products from 700 leading international and local brands, and were growing faster than ever.We see ourselves as helping people find more moments of joy in their homes, through products that make daily life more delicious, more comfortable, more innovative and more beautiful. Our omni-channel shopping experience provides world-class service to our customers both in our stores and online — wherever it suits them best. And we need you to help us reach even more of them.What your role looks like Yuppiechef’s newsletters are an integral part of our marketing output - they’re an important revenue driver for the company, and are loved by the loyal customers who read them. We design and send out five mailers a week, each with a different theme and product selection, and its own creative and communication challenges. They’re built in conjunction with the marketing manager and Buying and Planning teams, to ensure we put forward campaigns with broad business support. Your role would include the following: Designing five marketing newsletters a week, using our internally developed newsletter systemSharing newsletters internally and collating feedback from various teamsBeing responsible for checking that all links and information are correct and up to date as per the planDoing final and punctual checks that all specials and promotions are live and available, before sending the mailer each weekday morningSetting out a schedule for building and designing mailers to allow time for approvals from other teamsDesigning homepage marketing banners using an internally developed systemRemaining on top of trends within the industry and mediumSupporting the rest of our Design team, learning from them and collaborating with them on other projects as needed Who you are You describe yourself as someone who... is able to learn quicklyis keen to focus on and continuously improve one medium of design, as opposed to being concerned by repetitionloves finding creative ways to sell a product or solve a layout problemthrives on being super-organised and up-to-date, and has great attention to detailis structured in how you manage your time and workflowcommunicates clearly and empathetically with teammates is self-motivated and able to work both individ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEyOTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211394&xid=1320_12937
2y
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