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1
IG’s Service Desk team are the first point of contact between end users and IT, the team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also where required, alert and / or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills.
* Triage incidents and service requests via phone, e-mail, communicator, ServiceNow.
* Troubleshoot end user incidents and where possible resolve upon first contact.
* Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow
* The primary base of this role is to proactively work with the global Service Desk team to support the EMEA region with various aspects of the role supporting local office during periods of absence.
* This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure.
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administrative experience within a medium / large organisation.
* Application deployment and maintenance, including testing and documentation.
* Practical understanding of computer hardware and software.
* Experience working with Call logging systems e.g. ServiceNow.
* Experience of Java in a desktop environment
Desirable Skills:
* Supporting a mobile workforce within a secure enterprise environment
* Experience of general administration of Office 365 or similar
* Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application
* Endpoint protection products e.g. Lumension.
* Experience with Video Conference solutions e.g. Polycom and presentation systems.
* Microsoft System Centre Configuration Manager
* Mobile Device support.
* VPN support e.g. Zscaler
* A strong interest in computers and technology outside of work.
* MCP or Network Plus
As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:
- Matched giving for your fundraising activity
- Flexible working hours and work-from-home opportunities
- Performance-related bonuses
- Pension, insurance and medical plans
- Career-focused technical and leadership training
- Contribution to gym memberships and more
- A day off on your birthday
- Two days volunteering leave per year
- 2 days monthly for self-development and your innovation ideas
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administr
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2y
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Starting date: 1 June 2022 Opportunity type: 3-month contract with permanent offer made thereafter subject to performance reviewBenefitsMarket related salaryWork LaptopFibre allowanceCell phone allowanceRemote work with office space available if neededRequirementsA Degree/Diploma in Education, Communication or Psychology preferredManagement and leadership experience is essential with demonstrated experience in mentoring and leading people. At least 2 years of experience.Must have a valid drivers license non-negotiable - that has ideally been in existence for over 2 yearsPolice clearance required applicants must supply one OR must supply proof that they have applied to SAPS for one (cost R160)Proficiency in English and at least one other recognised South African official languageCustomer support mindsetExcellent communication skills, both written and verbalOperationally savvyA good feel for working with assessment data and operational dataA blend of academic, customer support and business skill sets is preferredTeaching and/or management experience at secondary school level, with either BEd or PGCE qualification is beneficialSkills RequiredStrategic PlanningProject and Personnel ManagementInterpersonal SkillsReport WritingTraining/Capacity DevelopmentCreative Problem SolvingCritical ThinkingIndependent Decision MakingLeadership and CultureWork with the Head of Operations, to build a culture of Award excellence, support, and collaborationProvide direction and leadership to Award Leaders and CentresFocus on the overall health and wellness of the Gauteng Award Centres through coaching and development plansActively shape the culture of the Award to provide high-quality support and Award reach at scaleEnsure the alignment and consistent application of policy and procedure across the AwardRecruit and retain exceptional Award Leader and Award Centres, ensuring that the organisation is known for the quality of support providedHigh Level Duties and ResponsibilitiesFacilitate and manage the effective application (implementation) of the Award Programme within all participating Award Units.Manage relations with clients/stakeholders and provide project leadershipAssist with identification, recruitment, orientation, supervision, and monitoring of new volunteers in the Award Programme in the designated area(s).Arrange group meetings for Award leaders both onsite and onlinePlanning and executing of regular site visits for quality control and support purposes within the participating Award Units.Planning and/or coordinating of special projects, g., exchanges, Royal Visits and Award ceremonies.Recruiting and enrolling of participants within a calendar yearEnsure a growth rate in enrolments from Units; based on targets set in conjunction with Head of OperationsMeet strate
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2y
KETEX FOUNDATION is a youth development organisation with operations in Alexandra and Tembisa. We work with learners in high school. We aim to develop the youth in the areas of Physical, Emotional, Spiritual and Mental development.We are in search of volunteers with relevant experience or qualifications in the areas of FINANCE, FUNDRAISING AND MARKETING.Any interested and qualified individuals can send their cv to xolani@ketexfoundation.org.za
15d
1
Job Title Marketing Campaign and Project Management Lead Job Description Who we are: We’ve been changing the financial services game since we were founded in 1974, when we invented a whole new category of trading. Today, we’re the world’s No.1 spread betting and CFD provider, with operations in 20 countries across five continents and over 400,000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you’d like to work in an inclusive, collaborative team that will recognize your talent and allow it to shine. Where you’ll work : As part of our hybrid working environment, you’ll split your time between home and the office. In this way, you’ll be able to enjoy a better work-life balance and always bring your best self to your role. At the office, you’ll have access to everything you’d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience. Join IG Group, and you’ll be joining the best in an always-moving industry! How you’ll grow: Your personal and professional development are important to us. As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities. We work in a fast-paced project environment where change is constant. If you’re up for the challenge, you’ll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences. There are many opportunities for you to learn and grow within IG Group. We value and support career mobility and opportunities. What you’ll get : As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG: Flexible working hours and work-from-home opportunities Performance-related bonuses Pension, insurance and medical contribution Career-focused in-class and online training including unlimited access to LinkedIn Learning platform Contribution to gym memberships and more A day off on your birthday Two days’ volunteering leave per year Who you are : You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar. You
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2y
1
Job TitleTrainee Sales TraderJob DescriptionTrainee Sales Trader (6 months contract)WHO WE ARE:We’re a FTSE 250 company with a forty year history of being a market leader in our field. Our aim is to become the default choice for active traders globally, supported by over 1,000 staff located across the world offering over 10,000 products to our clients base. You’ll have a great opportunity to learn and develop in a company repeatedly certified as one of Britain’s top employers. For more information on what we do, check out our home page, and for what it’s like to work for us, our Pinterest and Twitter pages. https://twitter.com/LifeatIGWHAT YOU’LL DO:Providing front line support to our clients across phone, email, web chat and social mediaAnswering queries from our client base on all of our products and platformsProviding an execution-only phone dealing service (following relevant training and support)Resolving trade disputesProviding clients with technical support with our front-end platforms and chart packagesProactively conversing with our clients about financial markets and our latest innovationsConducting audit checks and client administration tasksIn doing so you’ll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles.WHO YOU’LL BE:What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:A degree-level educationFluency in English (written and spoken)Excellent interpersonal and communication skillsThe ability to work well under pressureA logical and analytical approach to problem solvingConfident to employ basic maths skills, particularly mental arithmetic.Strong organisational and time management skillsLiteracy in MS OfficeDesirable: experience of working within a financial environmentWHAT YOU’LL GET:As well as having the chance to attend regular social events, get funding for your charitable endeavours and join a range of special interest groups, you’ll receive an attractive selection of benefits working with IG:Flexible working hours and work-from–home opportunitiesPerformance-related bonusesPension, insurance and medical plansCareer-focused technical and leadership trainingContribution to gym memberships and moreBirthday offTwo volunteering days leave per yearHOW YOU’LL PROGRESS:Your development is as important to us as it is to you.You’ll be rewarded for hard work here, with support to get better at what you do.We work in a fast-paced project environment where change is constant. If you’re up for the challenge, you’ll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences.We’re looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership.People who embody
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2y
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