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iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply.What you’ll do:To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager.  Effective First Line Call Management.Your Expertise:Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes.  Applies experience and skills to complete assigned work within own area of expertise.  Works within standard operating procedures and/ or scientific methods.  Works with a moderate degree of supervision.Function-related experience:  1-2 Years.1 - 2 Years’ experience in a Service Desk Environment.1 - 2 Years’ experience in an ICT service desk environment Leading teams.Other experience:  0-1 Years. Soft Skills are essential.Customer Service experience is essential.Problem-solving skills required.Qualifications Required:Managed Print knowledge and Technical BackgroundSystems management – EOH Systems ManagementEssential Qualifications:Grade 12A+, N+Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)Preferred Qualifications:Technical IT QualificationHP Knowledge/ Certification will be preferredOther information applicable to the opportunity:Permanent positionLocation: MidrandWork environment: Office - High PressurePhysical Demands: Sitting, Bending, Walking. Computer workTravel: To the officeWhy work for us?At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. We encourage diversity and work culture; and Setting U up for Success! #SuuS
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjkzOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775994&xid=1108_176939
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687
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For further information please contact carole@torohc.co.za or call 074 839 8100
Delivering an exceptional customer service across all cus-tomer channels
Act as a subject matter expert regarding all related matters
Adhere to company processes, procedures, and codes of conduct.
Report to Head of Customer Care
Strive to resolve 90% of Channel Partner cases at first point of contact
Ensure the highest quality of service to all Channel Partners at all times
Requirements:
Knowledge, qualifications, and experience1. Call Center or Help desk experience2. Tele-sales experience is advantageous3. Minimum at least 2 years center experience.4. Multi-lingual is advantageous5. Computer literate, intermediate proficient in Microsoft office.6. Demonstrate that they are wired into the Digital world and understand technical processes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODAzNzQ1NjM/c291cmNlPWd1bXRyZWU=&jid=375604&xid=680374563
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our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment Management
Moodle End User and Technical Application Support
Moodle End User Support: trouble shooting troubleshoot questions and technical issues that arise, from resetting a password to completing a course;Assistance with Moodle software upgrades, software errors, server performance and plugin installation.
eLearning Systems Training
To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools;To direct lecturers and other clients to suitable eLearning support staff;To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments);To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses;
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Competencies
At least one year working with Moodle or other e-learning applicationsAt least five years in Higher Education sectorExcellent communication skills and customer service skillsGood organisational and problem solving skillsExperience in HTML and CSS in an e-learning environment
Minimum Qualification and Experience Requirements
BTech: IT/Computer science degree or diplomaITIL Foundation certificate in IT Service ManagementITIL Service Desk Analyst certificationExperience in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE2MzY1Mzk3P3NvdXJjZT1ndW10cmVl&jid=377771&xid=1916365397
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A top bank is looking for a creative, analytical, self-motivated born leader to join their Global Markets Operations Processing division.
Duties
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD) and (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accuratelyAttend to all queries for FXD, IRD and Africa Desk products.reconcile the Murex to Calypso recon.Reconcile the Murex to Xceptor recon.Reconcile the MW/ Murex and DB clear recons.
Requirements
Must have Matric.BCom degree, or SAFEX will be advantageous.Must have at least 2 years of banking experienceMust have knowledge of Derivative processing, Derivative Product and Foreign Exchange
Skills
Computer LiteracyVerbal and Written CommunicationSelf-Motivation AdaptabilityDecision MakingCreativityPlanningdata analysisleadership
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjM0NTg1NTYxP3NvdXJjZT1ndW10cmVl&jid=1690140&xid=3234585561
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A leading bank in South Africa is looking for a Confirmations Officer
Experience
Have at least 2 years’ banking experience or Have suitable knowledge of:Suitable knowledge within Derivative ProcessingDerivative Product knowledgeForeign Exchange knowledgeBe computer literate and have a good working knowledge of MS Office suite, Internet & MS Outlook.Is able to communicate verbally and in writing at all levels.
Education
Must have Matric certificateBComm degree or SAFEX is an advantageStudies in Financial Market advantageous
Job Description
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD), Interest Rate Derivatives (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accurately.Monitoring all reports relating to FXD, and Africa Desk products via Intellimatch ,swift or manual confirmations received from counterpartiesAttend to all queries for FXD, IRD and Africa Desk productsReconcile the Murex to Calypso reconReconcile the Murex to Xceptor reconReconcile the MW/ Murex and DB clear reconsTo report and update Management Information accuratelyTo provide excellent customer service to all internal and external clients.To update procedure manuals and controls regularly.To assist management with requests and queriesTo maintain and enhance the team spirit and work well in a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NDk5OTY4OTQ/c291cmNlPWd1bXRyZWU=&jid=1690143&xid=449996894
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If you are an experienced banking fanatic with foreign exchange and derivatives processing experience / knowledge, and open to work on a 1-year contract with one of the TOP banks in S.A, please read further.
Responsible for all incoming and outgoing confirmations that must be processed
Risk mitigation
Update statistics via SharePoint
Resolve queries in a timeous manner - FXD, IRD, Africa desk products
Responsible for DB clear reconcilaition
Responsible for Murex / MW / Calypso / Xceptor reconciliations
Liaise with stakeholders - dealers, traders, local and foreign banks, trade support, FX confirmations
Must have:
Clear ITC (Credit), fraud and criminal record
Contactable references
Available immediately for new employment
Must have worked at the bank for at least 2 years recently
Computer literate - MS Office Suite, Outlook
Must have a Matric
BComm degree - Financial market or SAFEX
Great verbal and written communication
Flexible
Decision maker
Strong analytical skills
Great planner
Numerical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDI1ODc1ODgyP3NvdXJjZT1ndW10cmVl&jid=1688602&xid=3425875882
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KEY OUTPUTS:
Creative and out of the box planning and designing of leisure FIT tailor-made itinerariesManaging the reservations process including handling of bookings from quote to finalising, including invoicing and travel documentsEnsuring turnaround times are strictly adhered to according to standard operating practicesProactive selling of products and services ensuring the best possible itinerary for the guestsConstant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliersUpholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED:
Good understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth knowledge of WETUAn in-depth geographical, logistical and product knowledge of South, Southern and East AfricaA willingness and aptitude to learnFluent in both verbal and written Spanish preferably South American Spanish
SKILLS REQUIRED:
Communication skills and an excellent command of the English language (spoken and written)Fluent in both verbal and written Spanish preferably South American SpanishTime & desk management including working in an orderly focused mannerThe ability to work under pressure and show initiativeUnderstanding of the travel industry - inbound Tour Operating specifically would be preferableAttention to detailElaborating in writing explanations or descriptionsExceptionally client/guest focusedMust be computer literate and have an in-depth knowledge of Word and ExcelCalm and professional manner of servicing agents/guestsAn independent, curious and “can do it” nature
EXPERIENCE REQUIRED:
Must have at least 3 - 5 or more years inbound tour operating experienceExtensive DMC knowledge of at least 2 of the 3 regions that we work i.e. South Africa, Southern Africa or East Africa
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDU1MTAyMTk/c291cmNlPWd1bXRyZWU=&jid=1503281&xid=105510219
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We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODExMjcwMDM/c291cmNlPWd1bXRyZWU=&jid=1503283&xid=281127003
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If you are an experienced banking fanatic with foreign exchange and derivatives processing experience / knowledge, and open to work on a 1-year contract with one of the TOP banks in S.A, please read further.
Responsible for all incoming and outgoing confirmations that must be processed
Risk mitigation
Update statistics via SharePoint
Resolve queries in a timeous manner - FXD, IRD, Africa desk products
Responsible for DB clear reconciliation
Responsible for Murex / MW / Calypso / Xceptor reconciliations
Liaise with stakeholders - dealers, traders, local and foreign banks, trade support, FX confirmations
Must have:
Clear ITC (Credit), fraud and criminal record
Contactable references
Available immediately for new employment
Must have worked at the bank for at least 2 years recently
Computer literate - MS Office Suite, Outlook
Must have a Matric
BComm degree - Financial market or SAFEX
Great verbal and written communication
Flexible
Decision maker
Strong analytical skills
Great planner
Numerical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODA1NDIwODg1P3NvdXJjZT1ndW10cmVl&jid=1690610&xid=3805420885
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Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.
Duties:
Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal customerBasic AD user account and Google account administrationNB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis
Minimum Requirements:
Diploma or certification in IT2 years experience as an IT Service Desk Analysts serving customersTech savvy with working knowledge of operating systemsITIL experience advantageousExperience with CRM system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk1MTIwMjc1P3NvdXJjZT1ndW10cmVl&jid=948487&xid=1495120275
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The purpose of the job is to:
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD), Interest Rate Derivatives (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accurately.Monitoring all reports relating to FXD, and Africa Desk products via Intellimatch, swift or manual confirmations received from counterparties.Attend to all queries for FXD, IRD and Africa Desk products.Reconcile the Murex to Calypso recon.Reconcile the Murex to Xceptor recon.Reconcile the MW/Murex and DB clear recons.To report and update Management Information accurately.To provide excellent customer service to all internal and external clients.To update procedure manuals and controls regularly.To assist management with requests and queries.To maintain and enhance the team spirit and work well in a team.
Requirements:
Candidate should have at least 2 years banking experience.Have suitable knowledge of: derivative processing, derivative product knowledge, foreign exchange.Must be computer literate and have a good working knowledge of MS Office suite, Internet & Outlook.Must be able to communicate verbally and in writing at all levels.
Additional requirements:
Valid matric certificateBcom degree or SAFEX an added advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODcxNjM0Mjc4P3NvdXJjZT1ndW10cmVl&jid=1690141&xid=3871634278
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Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Prepares progress reports for all work performed. Responsibilities: Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applicationsTo diagnose and resolve hardware related issues on Desktops and LaptopsManage and update assigned service calls via a Service Desk Software solutionAssist with audio-visual and technical requirements for meetings and presentationsAssist with Change and Release management activities (application testing, software delivery)Maintain a shared knowledge base and engage in formal and informal knowledge transferAssist with the investigation of new technology, hardware and softwareAdhere to company processes and procedures including relevant documentationQualifications and Experience required: IT qualification/background (A+, N+, MCP)4 -6 years’ experience in an IT user support role within a professional services environmentMust have working knowledge of Desktop/laptop hardware, multifunction printers, networkingMust be able to work after hours, when required (on a shift basis)Knowledge of and experience in supporting Information sources and trading systems highly advantageousA comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data and voice), operating systems, remote connectivity, platforms and configurationsExperience of device support (including mobile devices)Extensive experience working as a technical team member within a busy and complex IT organisation Technical Competencies required: Computer installation and repairs: Knowledge of computer hardware and devices, the ability to install and maintain them including capacity, configuration, optimization and performanceReporting and Administration: Conduct efficient reporting and administration. The ability to access information from databases and prepare reportsServices knowledge: Knowledge of the products and services required to operate the business, as well as how a particular function, product and/or service relates to that industryTechnologies: Knowledgeable of the different types of technologies that can be utilized to support business requirementsProblem Tracking Tool: Application and use of monitoring tools to ensure the resolution of logged problems Behavioural – Dependent Contributor Communicate effectivelyDecision qualityAction orientatedOptimises work processes Core competencies –
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU1NDAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1204882&xid=1108_55402
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The role of the Analyst Developer includes (but is not limited to) the following duties: - Design, develop, document, analyze, create, test and modify computer systems, programs and integrations.- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software or systems functional specifications- Arrange project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.- Program the computer by encoding project requirements in computer language; entering coded information into the computer.- Analyze user information system needs.- Document the functionality and requirements.- Research, evaluate and recommend solutions and appropriate technology to meet users needs.- Provides reference for use of prime and personal computers by writing and maintaining user documentation; maintaining a help desk.- Maintains computer systems and programming guidelines by writing and updating policies and procedures. - Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems.Minimum Requirements: - Experience in the following development languages:- C#- SQL (any platform: T-SQL, MySQL, Oracle, etc)- ASP. Net / Java Script / HTML / CSS- Web Services (SOAP, REST)- .Net Framework- XML- IIS- API Development- OO Development Methodologies- An understanding of SOA- Ideal - MVC or MVVM Design Pattern- WPF (Windows Presentation Foundation) & XAML- WCF (Windows Communication Foundation)- PowerShell- UML
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYwMjU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131280&xid=1109_60256
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Qualifications: IT related qualification4-5 years as a Business Analyst Skills: JiraSystem Analysis.Business Model Analysis.Brainstorming.Mind Mapping.Process Design. Job description: Manage support calls for the business relating to developer softwareClient Liaison & researchWorking with clients on a day-to-day businessDetermines operational objectives by studying business functions; gathering information; evaluating output requirements and formatsDesigns new computer programs by analysing requirements, constructing workflow charts and diagrams; studying system capabilities; writing specificationsImproves systems by studying current practices, designing modificationsRecommends controls by identifying problems, writing improved proceduresDefines project requirements by identifying project milestones, phases, and elements, forming project teamMonitors project progress by tracking activity; resolving problems; publishing progress reports recommending actionsMaintains system protocols by writing and updating proceduresProvides references for users by writing and maintaining user documentation, providing help desk support, training usersPrepares technical reports by collecting, analysing, and summarizing information and trendsMaintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networksContributes to team effort by accomplishing related results as neededResearching industry regulations and standardsProblem solving complex scenarios to create efficiencies for clientsProject manage all developments together with the Developers and the client.Manage all functional and user documentationDevelopment methodologies and standardsAnalyse, identify, and correct software defects arising from production issuesManage new client implementations and trainingIf this sounds like you, apply for this Business Analyst vacancy today!Please visit our website
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyNzAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183910&xid=1109_72701
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Junior Front Desk Coordinator needed in Parkhurst MUST have a Beauty Background3-5 years of working experience in a busy Spa/ Salon environment as a Front Desk Coordinator. MUST have ESP hands-on working experience, be Computer Literate. MUST have excellent Retailing and customer services skillsMUST be a vibrant, confident, and well-spoken individualMUST have strong verbal and written communication skills. MUST be friendly and professional with clients. BOTH Male & Female Applicants welcomed
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc5MTEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205178&xid=1109_79110
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Job Objective: Reports to the PPM (Project Procurement Manager) and performs procurement related tasks in accordance with either project and/or company sanctioned procedures and plans ensuring strict compliance thereto. Although primarily responsible for the purchase of goods & commodities this may be extended to assisting with any other procurement related activities such as desk expediting and general procurement duties when necessary. Key Responsibilities: Support Procurement Manager with procurement related matters.Ensure procurement objectives and philosophies are met.Action material requisitions raised by engineering and approved by project management.Issue request for quotations (RFQs).Attend to all queries during the tendering process.Receive, open, register and distribute tenders as prescribed per agreed project procedures.Analyse and adjudicate tenders commercially.Review commercial terms for compliance with company, client and project specific requirements.Ensure payment terms comply with project objectives.Ensure goods, material & services are procured as specified on the due date and at the best price.Arrange and participate in negotiations with suppliers.Maintain clarification logs and/or prepare & distribute clarification meeting minutes.Liaise closely with engineering to ensure alignment prior to issue of recommendation for award.Prepare commercial evaluation and recommendation for award for project manager/client approval.Prepare and issue draft purchase order for internal and supplier review and acceptance.Issue agreed purchase order for signature by authorised signatories.Issue letters of regret to unsuccessful bidders.Prepare and maintain filing system (hard & soft) per prescribed project procedures.Ensure file check lists are maintained and updated.Ensure confidentiality of information is maintained.Raise back charge notifications as relevant.Raise penalty for delay notifications as relevant.Initiate proper and timely purchase order close outs.Initiate release of bank guarantees and cash retentions.Desk expediting of documentation & goods Qualifications: High school educationDiploma in a related fieldExperience of procurement in the mineral processing plant field Knowledge, skills and experience: Be able to work under pressure.High level of numeracy, writing skills, computer literacy and commercial understanding.Good oral communication, organisational and negotiating skills.Good interpersonal and communication skills for liaising with project personnel, suppliers & clients.Appreciation and participation in team behaviour within procurement & project team environments.Must be responsible, accurate and thorough in all areas.Thorough knowledge of and experience with computers and associated complex software packages. Personal attributes: Good communicatorHig
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At APP we provide managed services for end user computing, ICT resourcing, project management and consultation with some of the biggest companies in South Africa, across multiple industries and verticals. A reputable client is offering a position to a Field Service Engineer Level 1 tojoin their dynamic team.
Troubleshooting and Incident resolution with limited assistance from seniors
Understanding of incident prioritization and business impact (SLA and turnaround times)
Basic knowledge of LAN and WAN switches, fault finding on Fibre/UTP links
To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process
To update, resolve or close incidents and requests on the service desk system on a daily basis
To perform project related activities and tasks
To perform ad hoc activities for other service lines as required
Daily Incident Management
Capturing incidents & requests
To carry out preventative maintenance
To effectively communicate and provide feedback to key stakeholders
To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
Participation in providing training to customers as required
Produce timely and detailed service reports
*Qualifications and Requirements:*
* National Diploma in IT
* 2 years relevant experience
* Comfortable with working shifts and overtime
* Reliable own transportation
* Clear criminal, credit and drug tests
* Needs to be comfortable undergoing a medical examination and induction
*Qualifications and Requirements:*
* National Diploma in IT
* 2 years relevant experience
* Comfortable with working shifts and overtime
* Reliable own transportation
* Clear criminal, credit and drug tests
* Needs to be comfortable undergoing a medical examination and induction
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNDA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251350&xid=1555_61408
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*Reference: PE009461-LM-1*
*Description:*
As an L1 IT Support Specialist, youll be responsible for supporting the companys network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations. .
*Qualifications*
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role.
*Requirements*
* Receive requests to assist users with IT hardware and software problems and setups
* Prioritize the nature of the problem and schedule corrective action
* Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
* Install new software systems
* Provide infrastructure as necessary
* Provide support to the team as required
* Keep updated with new technology developments and trends
* Update calls on service desk application to meet SLA times
* Escalate faults to next tier support
* IT asset tracking and documentation
* Test patches and security updates (e.g. in partnerships with Central)
* Provide basic network support
* Assist with project tasks and rollouts
* Train users on new technologies rolled out
* Perform tasks as per security incident response plan
* Perform after-hours standby support.
* *
*Monitor Printers*
* Monitor printers and toner levels daily
* Ensure printers are online and resolve issues within SLA
* Escalate and handover faults IT Support Technicians
* Follow-up on calls logged with service providers
* Prioritize the nature of the problem and schedule corrective action
* Ensure availability of printers to meet SLA
* *
*Daily Checks*
* Inspect server rooms daily and report any issues
* Inspect meeting rooms, test all equipment and resolve issues or report to the team
* Complete daily checks on systems i.e., internet links, etc.
* Resolve or escalate and report on issues
* *
*Description:*
As an L1 IT Support Specialist, youll be responsible for supporting the companys network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations. .
*Qualifications*
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role.
*Requirements*
* Receive requests to assist users with IT hardware and software problems and setups
* Prioritize the nature of the problem and schedule corrective action
* Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
* Install new software systems
* Provide infrastructure as necessary
* Provide support to the team as required
* Keep updated with new technology developments and trends
* Update calls on service desk application to meet SLA times
* Escalate faults to next tier support
* IT as
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDYxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189915&xid=1555_25461
2y
1
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Core Knowledge & Skills: Matric.5 years extensive ships agency experience in all trades.Shipping training courses.Sales and Marketing training courses (tertiary qualification advantageous).Computer literacy MS Office, Powerpoint, Excel.Customer service training.Knowledge of customers and market share.Excellent interpersonal skills (written and verbal communication skills). Duties: Arrange appointments with customers minimum of 16 calls per week.Existing client list of customers to be serviced.Bookings for all Trades on In-house systems.Updating RFAs timeously as per agreed rates to customers.Ensuring freight rates, free time agreements and additional charges are updated on In-house systems prior to freight desk invoicing clients.Application for DG/Hazardous cargo.Application for detention and demurrage.Applications for freight collect at POD.Monitoring of vessel tonnages and loadings.Assisting customers with E-service login / booking creation.Distribution of sailing schedules for all services.Distribution of all marketing relating notices to the customers.Discuss & promote current PIL trade routes with customers - imports and exports.Discussions on competition information.Weekly call plan submitted by lunch time on Friday for clients to be visited for the following week.Maintain existing business and vigorously develop new customers imports and exports.Sending quotations to customers imports and exports must be done in writing and filed in customer file within 24 hours.Respond to eMails within 24 hours.Follow up on holding messages to principals.Weekly sales report on customers visited for the week and feedback by 10h00 each Friday.Attending marketing meetings with customers/management.Export customer stats.Monthly Far East / X-trade report.Report on import liftings.Report on export liftings.Comparisons to previous month.Report back on competition on this trade.Report on target and tender accounts, i.e. volumes YTD.Rate negotiations for imports and exports for the various trade areas that PIL service and follow up on quotes.Survey reports as needed for new trades.Updating partner codes for import customers.Entertain customers at rugby, cricket, lunches, shows, etc. after hours or during weekends.Follow up on sales leads from Port of Load and contacting customers.Following up on sales leads locally from freight forwarders, shippers, and exporters.Assist with conference preparation.Follow up on telesales reports daily.Follow up on outstanding monies demurrage, short payments from import and export customers.Consistently offer customers excellent service levels.Assist Marketing team when staff are on leave or sick leave.Filing.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc3MzAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198651&xid=1109_77303
2y
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