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The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end serviceMust be able to communicate with customers professionally and articulatelyMust be able to present benefits/opportunities of the product or service in an effective mannerIdentify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customersExercise appropriate soft skills when dealing with difficult customersEnsure correct listening skills and probing techniques are used to establish relevant informationBe able to effectively communicate with the team leader and team membersEnsure that customers are informed as to the progress of queries logged but not resolvedEnsure that the customers are called, and the resolution is confirmed before queries are closedEnsure that progress of every query logged is monitored until resolutionPerforming any ad hoc tasks as instructed.Skills and Experience: MatricIT background or qualificationPreferably in possession of an A+, N+, MCSE or CCNA qualificationPrevious ISP experienceIT trouble shooting skills including an ability to perform remote troubleshooting2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvyCan you work from home or in the office?Criminal clearComputer literateExcellent listening skillsWillingness to learnProblem-solving skillsAttention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223255&xid=1108_63465
2y
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We are looking for a seasoned Recruitment Consultant with a minimum of 5 years’ experience working experience gained from within the recruitment sector.The successful Candidate will be responsible for full life cycle recruiting for our solution delivery function, we want you to own it!To be successful in the role, you will have an extensive technical recruitment background gained specifically within the automotive component manufacturing sector and have a proven track record in sourcing the best talent for a variety of technical positions.You will be considered an expert at interviewing using a range of techniques to understand candidates’ motivations and aspirations as well as their career history which you can match with an in-depth understanding of technical and specialized functions in the organization.Supporting an Eastern Cape based business, you will be working remotely from your Home Office within the Port Elizabeth area but will be recruiting for national positions and also non-technical (corporate) roles as well.To be a great recruiter at Abantu Staffing Solutions (Pty) Ltd, you can’t just post and pray –we want proactive, driven and hungry Hunters!We are elevating our talent across the board, and you are the face of the organization.Recruitment is changing and we want you to bring new ideas, ways of working and of course a great personality to support these initiatives within a fantastic team of Consultants!Minimum Requirements:Drivers License Code 08 and Own Transport essentialAbility to remain diligent and self-disciplined in a Work from a Home Office Remote Work positionMinimum 5+ years of experience in recruiting technical candidatesUnderstanding of technical recruiting lifecycle and various sourcing methods (LinkedIn, Job platforms etc.)Strong focus on candidate and customer service and experiencesExcellent oral and written communication skillsMust possess an assertive, outgoing and persuasive personalityAbility to maintain confidentiality, remain open to others’ ideas and exhibit willingness to try new thingsAbility to manage priorities and workflow, use time efficiently and operate under pressureAcute attention to detailAbility to deal effectively with a diversity of individuals at all organizational levelsProficient in Microsoft Office, Social Media and Networking Platforms
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ4ODkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185407&xid=1266_48891
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The Role: FTTH Contact Centre Teamleader Based in Port Elizabeth Permanent Position Basic Salary The position of the Team Leader is to lead an inbound FTTH team and to maintain quality of service delivered in conjunction with iSonxperiences customer goals and objectives. The Teamleader is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: ¨Leading and managing a team of +- 13 agents¨Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly¨Attendance and leave management process and updating matrix¨Manage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weekly¨Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needs¨Resolve daily queries and promote service delivery¨Compile reports and report on progress¨Liaise daily with Workforce Management team to ensure effective resource planning.¨Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: QUALIFICATIONS AND EXPERIENCE : Previous Team leader experience within a Contact Centre environment (Customer Service /Technical FTTH)Good performance management experienceExperience of website navigation functionalities, technology savvyGrade 12 CertificateIT Background would be an advantageIn possession of an A+, N+, MCSE or CCNA qualification will be advantageousPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage work load and prioritize activitiesHigh level of integrity , professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.      Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223254&xid=1108_63464
2y
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The Role: FTTH Contact Centre Teamleader Based in Port Elizabeth Permanent Position Basic Salary The position of the Team Leader is to lead an inbound FTTH team and to maintain quality of service delivered in conjunction with iSonxperiences customer goals and objectives. The Teamleader is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: ¨Leading and managing a team of +- 13 agents¨Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly¨Attendance and leave management process and updating matrix¨Manage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weekly¨Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needs¨Resolve daily queries and promote service delivery¨Compile reports and report on progress¨Liaise daily with Workforce Management team to ensure effective resource planning.¨Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: QUALIFICATIONS AND EXPERIENCE : Previous Team leader experience within a Contact Centre environment (Customer Service /Technical FTTH)Good performance management experienceExperience of website navigation functionalities, technology savvyGrade 12 CertificateIT Background would be an advantageIn possession of an A+, N+, MCSE or CCNA qualification will be advantageousPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage work load and prioritize activitiesHigh level of integrity , professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.      Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0NTI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229042&xid=1108_64528
2y
1
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Our Port Elizabeth client, a leading player in the IT space, with clients in more than 30 countries around the world; is seeking to employ an experienced Full Stack PHP Developer.The appointed candidate will alternate between working from home and working from the office (hybrid staffing model).The Ideal candidate must be able to work well within a team reporting to the development manager, self-motivated, ambitious and have a burning desire to build a world class application.Proficient understanding of code versioning tools:GitHubAngularJS,PHP,Propel,SQL, andAWS Responsibilities:Implementation of new and the maintenance of the current set of services and APIs to power the web applicationBuilding reusable code and libraries for future useOptimization of the application for maximum speed and scalabilityImplementation of security and data protectionTranslation of UI/UX wireframes and documentation into visual elementsIntegration of the front-end and back-end aspects of the web applicationSkills:Proficient knowledge of our technology stack.Extensive and proven experience with an object orientated programming language.Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing output to match the specific platformCreate clean, maintainable, and scalable codeCreate REST based web services and APIs for consumption by mobile and web platformsData migration, transformation, and scriptingManagement of hosting environment, including database administration and scaling an application to support load changesAbility to implement automated testing platforms and unit testsShould have knowledge of advanced JavaScript libraries and frameworks such as AngularJSProficient understanding of code versioning tools: GitHub, AngularJS, PHP, Propel, SQL, and AWSQualifications / Requirements:Minimum of 3-5 years relevant work experienceA relevant degree would be advantageous, however, is not a requirement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4MTEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123505&xid=1266_38113
2y
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Our Port Elizabeth client, a leading player in the IT space, with clients in more than 30 countries around the world; is seeking to employ an experienced Full Stack PHP Developer.The appointed candidate will alternate between working from home and working from the office (hybrid staffing model).The Ideal candidate must be able to work well within a team reporting to the development manager, self-motivated, ambitious and have a burning desire to build a world class application.Proficient understanding of code versioning tools:GitHubAngularJS,PHP,Propel,SQL, andAWS Responsibilities:Implementation of new and the maintenance of the current set of services and APIs to power the web applicationBuilding reusable code and libraries for future useOptimization of the application for maximum speed and scalabilityImplementation of security and data protectionTranslation of UI/UX wireframes and documentation into visual elementsIntegration of the front-end and back-end aspects of the web applicationSkills:Proficient knowledge of our technology stack.Extensive and proven experience with an object orientated programming language.Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing output to match the specific platformCreate clean, maintainable, and scalable codeCreate REST based web services and APIs for consumption by mobile and web platformsData migration, transformation, and scriptingManagement of hosting environment, including database administration and scaling an application to support load changesAbility to implement automated testing platforms and unit testsShould have knowledge of advanced JavaScript libraries and frameworks such as AngularJSProficient understanding of code versioning tools: GitHub, AngularJS, PHP, Propel, SQL, and AWSQualifications / Requirements:Minimum of 3-5 years relevant work experienceA relevant degree would be advantageous, however, is not a requirement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4MTEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123505&xid=1266_38113
2y
Ads in other locations
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Key Responsibilities:
To actively prospect potential home loan clients, through lead providers (agents and originators) and through personal marketing and people engagement opportunities, then by using the appropriate needs analysis based selling techniques, either switches them from other financial institutions or to offer them a new home finance packages that is tailor made and accompanied by our Amazing service.
Alignment to business driver/Strategy
To ensure that roll up branch, regional and national targets are achieved and hence contribute to maximising company profits and shareholder value.
Source potential clients
Using proactive prospecting methods: Create a strong network of potential clients through ongoing partnering and relationship building;Using proven and measurable reactive methods:
(1)Referral campaigns, (2) Personal marketing opportunities i.e. Shows, Expos, Mall campaigns etc. (3) Email campaigns, (4) Corporate presentations (5) Networking (6) Call duties (7) Social activities (8) SAPTG letters (9) Flyers (10) Open House Days
Identify needs
Identify the primary financial and emotional needs of the potential client by asking open ended questions and then actively listening to their responsesPre-qualify the potential client through understanding their background situation and linking it to the credit matrixIdentify the financial problems / challenges faced by the potential client and the impact it is having on themShould potential client not qualify, keep their details for possible future follow-up
Match relevant product package to relevant need
Using outstanding product knowledge, present the features and benefits of a product package to the potential client in such a way that it meets their need and solves their problemsExplain to the potential client the procedure taken to process their applicationApply the correct credit criteria when assessing the fileDrafting motivations and explanations of any abnormalities for better understanding
Explain the LOA (Final Grant) and close the deal
Explain all the important figures, conditions and terminology in the LOAClose the deal by first summarising the benefits of the relevant product package as it relates to the identified need, then asking for the business
Maintain customer contact and Follow-up
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDA5MjY4MjM4P3NvdXJjZT1ndW10cmVl&jid=1553857&xid=2009268238
2d
1
Overview
My Client a well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Deputy General Manager to join their well established team of professionals.
Remuneration Structure
Very Competitive Salary - negotiable based on experience Single status only - Live in position with meals and uniform supplied7 days off per month
Requirements
Tertiary Qualification in Hospitality Management / Hotel Management or similar A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitalityComputer literate. Easipos, Procure, Protel knowledge advantageous.Drivers License - with PDP preferableHealth and Safety Rep would be an advantage
Responsibilities and Key Outputs
Able to add value to the team by ensuring that company policy and procedure is carried out and by bringing a very solid service ethic to the EstablishmentHave a clear understanding of the workings of a lodge, strong communication skills and work well within and between the various departmentsExcellent Guest liaison skills a must in dealing with our guests demandsManagement and training of the lodge staff in line with the Company Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintainedMaintain the highest standards of housekeeping and maintenance and ensure that style and design is not erodedEffective financial management through the administration of orders and effective stock controlEffective communication and maintenance of lodge relationsManagement of the night porters (SL)
Please note that only candidates that have been shortlisted for interview will be contacted
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzEyNDM3OTgyP3NvdXJjZT1ndW10cmVl&jid=1299657&xid=1712437982
2d
1
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*Reference: EL002151-J-1*
*We are seeking a Sales Rep (FMCG / Foods) for a permanent vacancy based in East London, Eastern Cape.
*
*Applicants are required to meet the following criteria:*
* Grade 12 preferred with 2+ years external sales repping experience. FMCG / Foods industry experience is required
* Good communication skills in English and well presented
* Valid drivers with own vehicle
* Ability to handle pressure and multitask in a very busy environment
* Prior experience with achieving set sales targets
* Extensive travel required with two weeks per month away from home at times
* Clear credit and criminal record, with contactable reference to verify sales ability
* Must be well organized and good at planning of travel routes
* Preference will be given to candidates who match the criteria and have a short notice period
*The successful applicant would be responsible for, but not limited to:*
* *
* Marketing of product to current / prospective customers
* Sourcing prospective customers to increase sales
* Maintain relations with existing customers and create good relations with new clients
* Travel to various areas to market items
* General administration and feedback to management regarding sales and visits
* Meeting and exceeding set sales targets in order to qualify for commission
*Salary: R8 000.00 – R10 000.00 basic per month + Travel Allowance (R5 500.00 per month) + Commission
*
*To apply email CV and supporting documentations through to (janine@sheldon.co.za)(mailto:janine@sheldon.co.za).
*
*If you have not received a response within 7 working days, please consider your application unsuccessful.
*
R 8 000.00 - 10 0000.00 plus Travel allowance + Commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4NDg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231686&xid=1555_38488
2y
1
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Looking for a assistant panelbeater / mechanic, for a home based workshop. Must be of sober habits, punctual, honest and have the relevant work experience. No Timewasters. DM with contact details.
2mo
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