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JOB FUNCTION
Business Analysis
Identify, assess, solicit, and review, new BI opportunities from internal customers and report back monthlyTranslate opportunities and requirements into solutions and document the functional specificationDesign the display of information in interactive dashboards to enable users to make data-driven decisionConfigure and develop reports and dashboard on BI platforms Qliksense, Power BI, OnBase and Flow SoftwareTest and validate BI solutions with internal customersCoordinate and plan the go-live of enhancements with all stakeholders.Validate the effectiveness of solutions implemented with internal customers and report backPerform data mining, data analysis, design and develop analytical solutions from data that is collected across multiple data sourcesDevelop, modify and troubleshoot Qliksense SQL scripts for new and existing Qliksense modulesCollaborate with external consultants and process expertsSupport internal customers and project team with design and modelling of information
BI Platform Administration and Maintenance
Provide BI application service desk supportCoordinate and manage support from application vendorsManage user access to BI platformsCoordinate and support BI application maintenance activitiesPromote the use and adoption of BI applications (Evangelise) with internal customers
Training
Record video training content using video training recording system as required by service desk, improvement initiatives and projectsWrite user manuals and procedures as requiredProvide training to users and support staff on new enhancements and projects
QUALIFICATION & REQUIREMENTS
Tertiary qualification in computer science, Newly qualified CA(SA)/CIMA, statistics or informaticsMinimum of 3 years experience in BI analysis environmentAttention to detail, continuous learner, manages own work, displays good judgement, customer focused, quality orientated, problem solver, analytical thinker and good communication skillsDemonstrates knowledge of SQL and Database designExperience unpacking and understanding ERP systemProficient in the use of Qlik sense, Power BI and Microsoft Office Suite
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjg3NjczOTE5P3NvdXJjZT1ndW10cmVl&jid=1719464&xid=2287673919
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Mandarin SAP ERP System Software Assistant, Kempton Park, Rneg + Ben
Diploma / Certificate in Information Technology: System support or similarSolid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 yearsExperience in database systems, reporting and query toolsExcellent written and verbal communication skills at all levels of the business with technical and non-technical staffEffective time management skills and ability to prioritise work assignmentsAnalyticalAbility to solve problemsAble to build and maintain business relationshipsDesire to learn and grow within the organisationStrong team player
DUTIES
Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutionsWork closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledgeCommunication and problem-solving skills to deliver support services for business applicationsThe successful candidate for the role will be responsible for the following systems/apps (but not limited):
- SAP
- Evolve
- Xperteck
Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutionsTo provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholdersInvestigate and analyse system issues to determine cause of issues and appropriate corrective actionProvide system knowledge and consultancy for divisional and cross- divisional projects ensuring that business process requirements are met, and best practice is achieved
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MjIwNjE3OTQ/c291cmNlPWd1bXRyZWU=&jid=1664006&xid=822061794
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* A bachelors degree in business, administration, or related field.
* Previous sales and management experience may be advantageous.
* Strong industry knowledge.
* Excellent leadership, communication, sales, and customer service skills.
* Computer literacy and good organizational skills.
* Strong creative thinking and problem-solving skills.
* The ability to work under pressure and handle stress.
To have a strong sales-minded attitude as well as excellent leadership skills.To also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.
* Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the teams objectives and sales goals are met.
* Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
* Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
* Setting up and maintaining a service desk and evaluating its efficiency.
* Resolving service desk problems and improving service methods to increase the service desks productivity and customer service.
* Monitoring department issues and client complaints to create methods to lessen recurring issues.
* Auditing work and customer service to ensure the companys high standards, efficiency, and productivity goals are met.
* Maintaining strong relationships with manufacturers, dealers, and sales representatives.
* Helping to train new employees in company procedures.
* Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the companys adherence to these regulations, and remaining current on the industrys standards and new innovations, materials, tools, and processes.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzcyNTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1159856&xid=1554_7252
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iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply.What you’ll do:To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager.  Effective First Line Call Management.Your Expertise:Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes.  Applies experience and skills to complete assigned work within own area of expertise.  Works within standard operating procedures and/ or scientific methods.  Works with a moderate degree of supervision.Function-related experience:  1-2 Years.1 - 2 Years’ experience in a Service Desk Environment.1 - 2 Years’ experience in an ICT service desk environment Leading teams.Other experience:  0-1 Years. Soft Skills are essential.Customer Service experience is essential.Problem-solving skills required.Qualifications Required:Managed Print knowledge and Technical BackgroundSystems management – EOH Systems ManagementEssential Qualifications:Grade 12A+, N+Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)Preferred Qualifications:Technical IT QualificationHP Knowledge/ Certification will be preferredOther information applicable to the opportunity:Permanent positionLocation: MidrandWork environment: Office - High PressurePhysical Demands: Sitting, Bending, Walking. Computer workTravel: To the officeWhy work for us?At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. We encourage diversity and work culture; and Setting U up for Success! #SuuS
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjkzOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775994&xid=1108_176939
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687
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For further information please contact carole@torohc.co.za or call 074 839 8100
Delivering an exceptional customer service across all cus-tomer channels
Act as a subject matter expert regarding all related matters
Adhere to company processes, procedures, and codes of conduct.
Report to Head of Customer Care
Strive to resolve 90% of Channel Partner cases at first point of contact
Ensure the highest quality of service to all Channel Partners at all times
Requirements:
Knowledge, qualifications, and experience1. Call Center or Help desk experience2. Tele-sales experience is advantageous3. Minimum at least 2 years center experience.4. Multi-lingual is advantageous5. Computer literate, intermediate proficient in Microsoft office.6. Demonstrate that they are wired into the Digital world and understand technical processes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODAzNzQ1NjM/c291cmNlPWd1bXRyZWU=&jid=375604&xid=680374563
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our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment Management
Moodle End User and Technical Application Support
Moodle End User Support: trouble shooting troubleshoot questions and technical issues that arise, from resetting a password to completing a course;Assistance with Moodle software upgrades, software errors, server performance and plugin installation.
eLearning Systems Training
To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools;To direct lecturers and other clients to suitable eLearning support staff;To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments);To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses;
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Competencies
At least one year working with Moodle or other e-learning applicationsAt least five years in Higher Education sectorExcellent communication skills and customer service skillsGood organisational and problem solving skillsExperience in HTML and CSS in an e-learning environment
Minimum Qualification and Experience Requirements
BTech: IT/Computer science degree or diplomaITIL Foundation certificate in IT Service ManagementITIL Service Desk Analyst certificationExperience in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE2MzY1Mzk3P3NvdXJjZT1ndW10cmVl&jid=377771&xid=1916365397
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A top bank is looking for a creative, analytical, self-motivated born leader to join their Global Markets Operations Processing division.
Duties
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD) and (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accuratelyAttend to all queries for FXD, IRD and Africa Desk products.reconcile the Murex to Calypso recon.Reconcile the Murex to Xceptor recon.Reconcile the MW/ Murex and DB clear recons.
Requirements
Must have Matric.BCom degree, or SAFEX will be advantageous.Must have at least 2 years of banking experienceMust have knowledge of Derivative processing, Derivative Product and Foreign Exchange
Skills
Computer LiteracyVerbal and Written CommunicationSelf-Motivation AdaptabilityDecision MakingCreativityPlanningdata analysisleadership
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjM0NTg1NTYxP3NvdXJjZT1ndW10cmVl&jid=1690140&xid=3234585561
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A leading bank in South Africa is looking for a Confirmations Officer
Experience
Have at least 2 years’ banking experience or Have suitable knowledge of:Suitable knowledge within Derivative ProcessingDerivative Product knowledgeForeign Exchange knowledgeBe computer literate and have a good working knowledge of MS Office suite, Internet & MS Outlook.Is able to communicate verbally and in writing at all levels.
Education
Must have Matric certificateBComm degree or SAFEX is an advantageStudies in Financial Market advantageous
Job Description
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD), Interest Rate Derivatives (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accurately.Monitoring all reports relating to FXD, and Africa Desk products via Intellimatch ,swift or manual confirmations received from counterpartiesAttend to all queries for FXD, IRD and Africa Desk productsReconcile the Murex to Calypso reconReconcile the Murex to Xceptor reconReconcile the MW/ Murex and DB clear reconsTo report and update Management Information accuratelyTo provide excellent customer service to all internal and external clients.To update procedure manuals and controls regularly.To assist management with requests and queriesTo maintain and enhance the team spirit and work well in a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NDk5OTY4OTQ/c291cmNlPWd1bXRyZWU=&jid=1690143&xid=449996894
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If you are an experienced banking fanatic with foreign exchange and derivatives processing experience / knowledge, and open to work on a 1-year contract with one of the TOP banks in S.A, please read further.
Responsible for all incoming and outgoing confirmations that must be processed
Risk mitigation
Update statistics via SharePoint
Resolve queries in a timeous manner - FXD, IRD, Africa desk products
Responsible for DB clear reconcilaition
Responsible for Murex / MW / Calypso / Xceptor reconciliations
Liaise with stakeholders - dealers, traders, local and foreign banks, trade support, FX confirmations
Must have:
Clear ITC (Credit), fraud and criminal record
Contactable references
Available immediately for new employment
Must have worked at the bank for at least 2 years recently
Computer literate - MS Office Suite, Outlook
Must have a Matric
BComm degree - Financial market or SAFEX
Great verbal and written communication
Flexible
Decision maker
Strong analytical skills
Great planner
Numerical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDI1ODc1ODgyP3NvdXJjZT1ndW10cmVl&jid=1688602&xid=3425875882
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Duties & Responsibilities
An IT Solutions provider to the corporate markets is experiencing a consistent expansion in their client base, and is looking to employ a representative to serve this promising market. They have been in business since the early 2011 and specialise in Hardware, Software, Consumables, Cloud, and Enterprise & Security Solutions.
The role lends itself to a turnkey solution sales opportunity, as the organization already consists of IT Division including Advanced Networking, Cloud and IT Security.
They are looking for a hands-on dynamic person with a passion for IT and not someone that hides behind a desk.
Duties & Responsibilities
Hunting new business by cold calling potential customers and selling the company’s products & servicesFarming new business from existing client database by following up with past customers and cross selling products & services.Following up on leads generated by other departments.Attending meetings with potential customers and closing sales.Building a sales pipeline to ensure a constant stream of sales.Develop and map sales and marketing opportunities.Working to monthly sales and revenue targets as set by the business.Progressing towards activity targets and KPI’s set by the business.Identify customer needs and requirements.Ensure after sales follow up with client and report back.Maintain client contact via e-mail, telephonic contact and ensure updated database as required.
Requirements:
Computer LiteracySales ExperienceFluency in Afrikaans and EnglishTertiary qualification advantageous
Desired Experience & Qualification
Sales
Customer SkillsCustomer LiaisonCustomer ServiceTelesalesClient RelationsAttention to detailstrong Administrative Skills
Beneficial Skills:
Grade 12 / Matric5 Years Sales Experience with proven track record of Sales in IT IndustryOwn Reliable VehicleValid Drivers Licence
Package R25,000 to R30,000.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDg0MTM0MTM0P3NvdXJjZT1ndW10cmVl&jid=1512296&xid=3484134134
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Duties & ResponsibilitiesWe are looking for an experienced and confident communicator to offer support in sales, develop client relationships and maintain a database of current and prospective clients. Have you got a technical wired brain? Are you not afraid of cold calling?
Key performance indicators:• Direct Customer Sales to all account customers• Provide telesales service to customers• Generating tender pricing• Source material and stock• Creating and maintaining Orders• Transport co-ordination• Generating quotations for customers on a variety of products & services• Provide an internal support function to external sales representatives• Liaison with customers and other branches• Develop and maintain relationships with staff and customers• Liaison with suppliers
Requirements:• Computer Literacy• Sales Experience• Fluency in Afrikaans and English• Tertiary qualification advantageous
Desired Skills:• Sales• Customer Skills• Customer Liaison• Customer Service• Telesales• Client Relations• Attention to detail• Strong Administrative Skills
Beneficial Skills:First line technical desk top supportIT Services Industry knowledge & experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDE5NzYzNzgxP3NvdXJjZT1ndW10cmVl&jid=1512288&xid=1419763781
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KEY OUTPUTS:
Creative and out of the box planning and designing of leisure FIT tailor-made itinerariesManaging the reservations process including handling of bookings from quote to finalising, including invoicing and travel documentsEnsuring turnaround times are strictly adhered to according to standard operating practicesProactive selling of products and services ensuring the best possible itinerary for the guestsConstant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliersUpholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED:
Good understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth knowledge of WETUAn in-depth geographical, logistical and product knowledge of South, Southern and East AfricaA willingness and aptitude to learnFluent in both verbal and written Spanish preferably South American Spanish
SKILLS REQUIRED:
Communication skills and an excellent command of the English language (spoken and written)Fluent in both verbal and written Spanish preferably South American SpanishTime & desk management including working in an orderly focused mannerThe ability to work under pressure and show initiativeUnderstanding of the travel industry - inbound Tour Operating specifically would be preferableAttention to detailElaborating in writing explanations or descriptionsExceptionally client/guest focusedMust be computer literate and have an in-depth knowledge of Word and ExcelCalm and professional manner of servicing agents/guestsAn independent, curious and “can do it” nature
EXPERIENCE REQUIRED:
Must have at least 3 - 5 or more years inbound tour operating experienceExtensive DMC knowledge of at least 2 of the 3 regions that we work i.e. South Africa, Southern Africa or East Africa
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDU1MTAyMTk/c291cmNlPWd1bXRyZWU=&jid=1503281&xid=105510219
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We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODExMjcwMDM/c291cmNlPWd1bXRyZWU=&jid=1503283&xid=281127003
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If you are an experienced banking fanatic with foreign exchange and derivatives processing experience / knowledge, and open to work on a 1-year contract with one of the TOP banks in S.A, please read further.
Responsible for all incoming and outgoing confirmations that must be processed
Risk mitigation
Update statistics via SharePoint
Resolve queries in a timeous manner - FXD, IRD, Africa desk products
Responsible for DB clear reconciliation
Responsible for Murex / MW / Calypso / Xceptor reconciliations
Liaise with stakeholders - dealers, traders, local and foreign banks, trade support, FX confirmations
Must have:
Clear ITC (Credit), fraud and criminal record
Contactable references
Available immediately for new employment
Must have worked at the bank for at least 2 years recently
Computer literate - MS Office Suite, Outlook
Must have a Matric
BComm degree - Financial market or SAFEX
Great verbal and written communication
Flexible
Decision maker
Strong analytical skills
Great planner
Numerical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODA1NDIwODg1P3NvdXJjZT1ndW10cmVl&jid=1690610&xid=3805420885
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Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.
Duties:
Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal customerBasic AD user account and Google account administrationNB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis
Minimum Requirements:
Diploma or certification in IT2 years experience as an IT Service Desk Analysts serving customersTech savvy with working knowledge of operating systemsITIL experience advantageousExperience with CRM system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk1MTIwMjc1P3NvdXJjZT1ndW10cmVl&jid=948487&xid=1495120275
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The purpose of the job is to:
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD), Interest Rate Derivatives (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accurately.Monitoring all reports relating to FXD, and Africa Desk products via Intellimatch, swift or manual confirmations received from counterparties.Attend to all queries for FXD, IRD and Africa Desk products.Reconcile the Murex to Calypso recon.Reconcile the Murex to Xceptor recon.Reconcile the MW/Murex and DB clear recons.To report and update Management Information accurately.To provide excellent customer service to all internal and external clients.To update procedure manuals and controls regularly.To assist management with requests and queries.To maintain and enhance the team spirit and work well in a team.
Requirements:
Candidate should have at least 2 years banking experience.Have suitable knowledge of: derivative processing, derivative product knowledge, foreign exchange.Must be computer literate and have a good working knowledge of MS Office suite, Internet & Outlook.Must be able to communicate verbally and in writing at all levels.
Additional requirements:
Valid matric certificateBcom degree or SAFEX an added advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODcxNjM0Mjc4P3NvdXJjZT1ndW10cmVl&jid=1690141&xid=3871634278
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Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Prepares progress reports for all work performed. Responsibilities: Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applicationsTo diagnose and resolve hardware related issues on Desktops and LaptopsManage and update assigned service calls via a Service Desk Software solutionAssist with audio-visual and technical requirements for meetings and presentationsAssist with Change and Release management activities (application testing, software delivery)Maintain a shared knowledge base and engage in formal and informal knowledge transferAssist with the investigation of new technology, hardware and softwareAdhere to company processes and procedures including relevant documentationQualifications and Experience required: IT qualification/background (A+, N+, MCP)4 -6 years’ experience in an IT user support role within a professional services environmentMust have working knowledge of Desktop/laptop hardware, multifunction printers, networkingMust be able to work after hours, when required (on a shift basis)Knowledge of and experience in supporting Information sources and trading systems highly advantageousA comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data and voice), operating systems, remote connectivity, platforms and configurationsExperience of device support (including mobile devices)Extensive experience working as a technical team member within a busy and complex IT organisation Technical Competencies required: Computer installation and repairs: Knowledge of computer hardware and devices, the ability to install and maintain them including capacity, configuration, optimization and performanceReporting and Administration: Conduct efficient reporting and administration. The ability to access information from databases and prepare reportsServices knowledge: Knowledge of the products and services required to operate the business, as well as how a particular function, product and/or service relates to that industryTechnologies: Knowledgeable of the different types of technologies that can be utilized to support business requirementsProblem Tracking Tool: Application and use of monitoring tools to ensure the resolution of logged problems Behavioural – Dependent Contributor Communicate effectivelyDecision qualityAction orientatedOptimises work processes Core competencies –
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU1NDAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1204882&xid=1108_55402
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The role of the Analyst Developer includes (but is not limited to) the following duties: - Design, develop, document, analyze, create, test and modify computer systems, programs and integrations.- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software or systems functional specifications- Arrange project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.- Program the computer by encoding project requirements in computer language; entering coded information into the computer.- Analyze user information system needs.- Document the functionality and requirements.- Research, evaluate and recommend solutions and appropriate technology to meet users needs.- Provides reference for use of prime and personal computers by writing and maintaining user documentation; maintaining a help desk.- Maintains computer systems and programming guidelines by writing and updating policies and procedures. - Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems.Minimum Requirements: - Experience in the following development languages:- C#- SQL (any platform: T-SQL, MySQL, Oracle, etc)- ASP. Net / Java Script / HTML / CSS- Web Services (SOAP, REST)- .Net Framework- XML- IIS- API Development- OO Development Methodologies- An understanding of SOA- Ideal - MVC or MVVM Design Pattern- WPF (Windows Presentation Foundation) & XAML- WCF (Windows Communication Foundation)- PowerShell- UML
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYwMjU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131280&xid=1109_60256
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Qualifications: IT related qualification4-5 years as a Business Analyst Skills: JiraSystem Analysis.Business Model Analysis.Brainstorming.Mind Mapping.Process Design. Job description: Manage support calls for the business relating to developer softwareClient Liaison & researchWorking with clients on a day-to-day businessDetermines operational objectives by studying business functions; gathering information; evaluating output requirements and formatsDesigns new computer programs by analysing requirements, constructing workflow charts and diagrams; studying system capabilities; writing specificationsImproves systems by studying current practices, designing modificationsRecommends controls by identifying problems, writing improved proceduresDefines project requirements by identifying project milestones, phases, and elements, forming project teamMonitors project progress by tracking activity; resolving problems; publishing progress reports recommending actionsMaintains system protocols by writing and updating proceduresProvides references for users by writing and maintaining user documentation, providing help desk support, training usersPrepares technical reports by collecting, analysing, and summarizing information and trendsMaintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networksContributes to team effort by accomplishing related results as neededResearching industry regulations and standardsProblem solving complex scenarios to create efficiencies for clientsProject manage all developments together with the Developers and the client.Manage all functional and user documentationDevelopment methodologies and standardsAnalyse, identify, and correct software defects arising from production issuesManage new client implementations and trainingIf this sounds like you, apply for this Business Analyst vacancy today!Please visit our website
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyNzAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183910&xid=1109_72701
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