Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Results for hr jobs in General Worker Jobs in Johannesburg
1
SavedSave
Requirements:Grade 12Diploma / Degree in HR will be an advantageMinimum of 5 years Recruitment experience with a proven Sales record in recruitment inclusive of executive placementsMust be people and sales orientated and have the ability to deal with ExecutivesMust have insight in the latest market trends, headhunting techniques and technologyExperience in overseas appointments will be advantageous.Skills:DynamicSelf drivenAble to operate in a fast paced environmentGreat interpersonal, communication and negotiation skills.Marketing and Sales drivenNegotiation skillsDuties:Recruiting across the board on all levels.Client liaisonSearching on various portals and Social Media for candidatesHeadhuntingInterviewingBackground screeningMarketing and Sales of new clients - Consultants with their own client base will have an added benefitAd hoc Administration tasksTO APPLY:Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV. Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.AJ Personnel is fully POPIA Compliant.Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.Note our clients may expire jobs at their own discretion.AJ PERSONNEL will only respond to shortlisted candidates.If you have not received a response within two (2) weeks from applying, your application was most likely unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mjk3NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776193&xid=1109_182974
1h
1
*Reference: req6303*
Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion (€26 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Lindes industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit (www.linde.com)(https://www.linde.com)
Afrox, a Linde company
*Shared Services Payroll Administrator*
Sandton, South Africa (req6303)
*What you will enjoy doing*
* First point of contact for HR out-of-scope services, to provide a professional administrative service for HR-related queries from employees, external parties, (Medical aid etc.), and government agencies i.e., Stats SA, DOL etc
* You will be identifying customer needs, seeking, and providing effective solutions to their queries and deliver excellent customer experience
* Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery
* In addition you will provide direct support to employees, other HR groups and Management as part of a centralized function to handle a variety of HR-related transactions
* HtR - Administering the employee lifecycle; including but not limited to starters, changes to terms and conditions, transfers and leavers processes and various ad-hoc requests
* Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested
*What makes you great*
* You have a relevant HR/Payroll degree or diploma with 3 to 5 years related experience
* Computer literate (MS Office application, in particular) is required for this role
* Good understanding of labour laws
* Further you must have Payroll experience
* SAP HCM Payroll system experience is required as well
*Why you will love working with us*
The HR Shared Services Administrator role will provide a comprehensive support service on behalf of HR to the Business, including but not limited to Third Party Providers. The incumbent is responsible for ensuring efficient and reliable administration support relating to Payroll, HR queries around Policies, Processes & Procedures.
Afrox, a member of Linde, acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, reg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NDU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243132&xid=1555_55454
2y
1
SavedSave
*Reference: req6303*
Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion (€26 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Lindes industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit (www.linde.com)(https://www.linde.com)
Afrox, a Linde company
*Shared Services Payroll Administrator*
Sandton, South Africa (req6303)
*What you will enjoy doing*
* First point of contact for HR out-of-scope services, to provide a professional administrative service for HR-related queries from employees, external parties, (Medical aid etc.), and government agencies i.e., Stats SA, DOL etc
* You will be identifying customer needs, seeking, and providing effective solutions to their queries and deliver excellent customer experience
* Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery
* In addition you will provide direct support to employees, other HR groups and Management as part of a centralized function to handle a variety of HR-related transactions
* HtR - Administering the employee lifecycle; including but not limited to starters, changes to terms and conditions, transfers and leavers processes and various ad-hoc requests
* Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested
*What makes you great*
* You have a relevant HR/Payroll degree or diploma with 3 to 5 years related experience
* Computer literate (MS Office application, in particular) is required for this role
* Good understanding of labour laws
* Further you must have Payroll experience
* SAP HCM Payroll system experience is required as well
*Why you will love working with us*
The HR Shared Services Administrator role will provide a comprehensive support service on behalf of HR to the Business, including but not limited to Third Party Providers. The incumbent is responsible for ensuring efficient and reliable administration support relating to Payroll, HR queries around Policies, Processes & Procedures.
Afrox, a member of Linde, acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, reg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NDgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243143&xid=1555_55481
2y
1
Responsible for the entire human resources function of the Group. Includes recruitment, employee relations issues, staff counselling, career path planning, employee mobility, employee assistance, and managing the performance appraisal function. Manage the annual salary increases process, employee disciplinary matters and all legal aspects related to the HR function.
*1. Assist with the implementation of the HR Strategy to:*
* Strengthening the Group Culture.
* Retain talent i.e. benchmarking, career development and effective recruitment.
* Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources.
* Ensure legal compliance with relevant legislation.
*2. Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:*
* Provide inputs to payroll,
* Assist with activities as required with regards to employment equity,
* Compilation of monthly and quarterly HR reports,
* General administrative support,
* Capture all relevant information on HR administrative system,
* Ensure updated leave record system,
* Ensure adherence to HR policies and procedures.
*3. Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.*
*4. Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:*
* Assist management with job descriptions,
* Conduct grading and benchmarking activities,
* Assist management in the interview process ensuring compliance to company policies,
* Assist management with the internal transfers and promotions,
* Employee on-boarding, induction and termination,
* Managing Employment Equity Targets,
* Assist with workforce planning,
* Co-ordinating probation management and provide assistance to management.
*5. Performance Management*
* Coordinating and maintaining the Performance management process,
* Ensure KPA and KPI alignment with Job Descriptions,
* Provide Performance management report to management,
* Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.
*6. Skills and Employee Development*
* Perform an annual skills gap analysis,
* Develop and implement a skills plan based on the gap analysis,
* Assist management with probation management,
* Assist management with the preparation of Individual Development plans and Management Development where applicable,
* Administration of bursary schemes and graduate programmes and learnerships,
* Regulatory Skills development plan submission, Compile and submit Annual Training Reports and liaise wit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MTc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243025&xid=1555_55175
2y
1
Our client in JHB - Aeroton is looking for a Payroll & HR Administrator to join their team.
The Payroll and HR Administrator needs to ensure that all wage payments are done accurately and on time and to provide administrative support to the HR Department.
* Process and capture earnings and deductions using the Accsys system
* Review, prepare and process all wage adjustments
* Calculate and apply all relevant statutory payments and deductions, such as Provident Fund, Sick Pay Fund, UIF et cetera
* Respond to and resolve any queries from staff or managers
* Review all sick notes and leave applications in accordance with regulations and process accordingly
* Accurately process and check all timesheets to ensure any corrections are incorporated
* Ensure that managers authorize all overtime requests that have not been approved
* Ensure that all month end processes and reconciliations are performedEnsure all third party payments are prepared and remittances sent through to the relevant parties
* Maintain all wage employee personal information including updating personnel files
* Generate relevant system reports, for example wage costs, absenteeism, training et cetera
* Prepare all relevant HR documents in liaison with relevant managers
* Timeously and in accordance with POPI Act requirements respond to all third party confirmations
* Interact with HR team and managers to identify and resolve issues as they arise
* Contribute to HR continuous improvement
* Consistently share information to ensure that all problems / issues are addressed and resolved
Matric
A recognized qualification in HR / Personnel Management an advantage
Payroll system training certificate (preferably Accsys)
Minimum five years’ weekly wage payroll experience
Accsys Payroll Package (Preferable)
MS Office, Excel, PowerPoint and Outlook skills
MEIBC Main Agreement knowledge and application
Market Related
If you do not receive any feedback within 14 days, kindly consider your application unsuccessful.
Disclaimer
This Advert and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of EOH Group Limited and/or its subsidiaries (the Group). The Group accepts no liability whatsoever for any loss or damages, whatsoever and howsoever incurred or suffered, resulting, or arising from the use of information contained in an Advert which has not been released by the Group
Matric
A recognized qualification in HR / Personnel Management an advantage
Payroll system training certificate (preferably Accsys)
Minimum five years’ weekly wage payroll experience
Accsys Payroll Package (Preferable)
MS Office, Excel, PowerPoint and Outlook skills
MEIBC Main Agreement knowledge and application
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MTYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243014&xid=1555_55160
2y
1
SavedSave
Education and minimum requirements: Relevant Business or Human Resources Qualification.3 5 years recruitment experience, preferably within a team lead / supervisory role.In-house recruitment experience within a multi-national company is preferred, with exposure to Executive and FMCG/Logistics recruitment (previous recruitment agency experience will be considered).Training and experience with behavioral based interviewing.Strong practical experience with ATS Recruitment SoftwareDemonstrated achievement in recruiting for hard-to-find resources, including but not limited to engineers, supervisory roles, IT, finance, and management positions.Track record of bringing new recruiting operating concepts to fruition, active participant in the enhancement of tools, techniques, process, and procedures.Computer literacy, including effective working skills in MS Word, Excel, PowerPoint, and Outlook. Competencies: Engaging with business and HR and identifying talent needs.Manage key relationships within operating divisions and departments to gain full appreciation of roles,projects and priorities.Meet regularly with operating divisions and departments to gain understanding of overall needs, act as an advisor on prospective candidates and influence the businesses on hiring process and decision making.Balance activities to ensure positive candidate and hiring manager experiences.Supporting HR Teams by managing all recruitment (across multiple levels of staff and management).Reporting on effective talent sourcing trends and making recommendations based on recruiting data.Building a rapid pipeline of internal and external talent to fill immediate and future vacancies.Providing training and guidance to hiring managers on interview techniques, policies, process, and regulatory issues, whilst building capabilityMultitasking and making quick decisions and work with highly confidential information.Liaising with recruitment agencies and other relevant service providers, briefing them on the positions and acting as their point of contact for receiving resumes & feedback.Advertising approved positions via available e-recruitment and social media.Managing all candidates through the recruitment selection process (sourcing, screening / preliminary interviews, shortlisting, interviews, verification checks, salary proposals and offer), providing a high level of candidate care.Provide input for improvement in recruitment processes and best practicesSupply hiring managers and HR teams with short listed resumes.Arranging interviews with HR teams and hiring manager accordingly.Help build offers with HR teams and/or hiring manager and facilitate the offer process to successful candidatesMarket company values and EVP to prospective candidates.Ensuring all recruitment procedures are completed in line with company policy.Facilitating ongoing Talent Acquisition training
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MjQ4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242498&xid=1108_67248
2y
1
Currently recruiting for a HR / Payroll Specialist to support in a Business Analyst capacity. If you have FULL HR Scope exposure to i.e. Recruitment, Leave Administration, Employee Relations, Employment Equity, Health & Safety, Bargaining Councils and full Payroll Administration to General Ledger - these are non-negotiable.You will be required to engage with Clients to elicit Client Requirements, document same as a Business Requirement Specification or Functional Specification and hold your own in Client Workshops and System Demonstrations.This position is Remote with possible Office meetings or Client Onsite visits as required.Key Skills Exceptional analytical and conceptual thinking skills.FULL HR Scope exposure to i.e. Recruitment, Leave Administration, Employee Relations, Employment Equity, Health & Safety, Bargaining Councils and full Payroll Administration to General Ledger Job Role: Business Analyst with HRIS/HR and Payroll Industry: Human Resources / Training Salary: Negotiable Required Skills 5 Years of Experience QualificationsA bachelors degree in business or related field or an MBA.A minimum of 5 years of experience in business analysis or a related field.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzODc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213935&xid=1109_83877
2y
1
Young Talent Specialist: Banking: FTCThe call is for an experienced Talent Specialist to accept responsibility for the Bursary and Graduate Programs within the Group Talent Acquisition Business UnitWhat will you do?Plan and execute on annual cycle for all Young Talent ProgramsProvide input to annual cycle for all Young Talent ProgramsProvide input to annual budget for Bursar, Graduate and work readiness programs including campaigns, and monthly reconciliations, reporting and coordinating tax deductions by obtaining donation receipts, and participate in auditsDevelop annual marketing, including recruitment strategy and facilitate work readiness programs for graduating bursarsParticipate in annual employer and candidate surveys: SAGEADesign and host the company’s Youth Events: SAP Jam PortalCollect, consolidate, and manage all bursar, graduate, and Young Talent Programs dataManage continuous improvement through developing and documenting guidelines for Young Talent ProgramsFacilitate workstream meetings to ensure Cluster and Stakeholder collaborationManagement Graduate and Bursar Website pages and provide online and print media publicationsCoordinate updates to Graduate role profile and offer letters as requiredLiaise with Clusters, Recruitment and Learning to oversee recruitment, onboarding, and development of graduatesMaintain professional relationships with internal and external stakeholders through signed SLAs/MOAsDrive the client’s talent and transformational objectives aligned with scarce skills requirementsFacilitate engagement with applicants: including management of current bursar cohort, as well as other Young Talent Program participants and report to relevant stakeholdersRepresent Group HR Talent at the CSI/Social Economic ForumExecute and report on annul bursar and graduate marketing and recruitment plans, and manage various related campaignsEnsure the integration of the website and recruitment system application process and advise representatives and promote alternative sourcing strategiesManage university career activations including career fairs with all stakeholders and service providers, deal with all queries from business, graduates’ applicantsOrganize bursar and graduate and Yes Youth engagements, welcome, meet and greet, networkingOnboard new and manage current bursars on a day-to-day basisMonitor and report academic progress as well as financial payments by the TrustPromote Young Talent for future work opportunities within the company in collaboration with business clustersAchieve business strategy, objectives, and values through reviewing the company’s Business Unit Plant and Improve personal capability and stay abreast of development in field of expertiseWhat do you need?Relevant Bachelors’ DegreeAbility to communicate complex information to various stakeholdersImplementing a strategic planhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3MzE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210464&xid=1108_57319
2y
1
SavedSave
VACANCY: HR & PAYROLL MANAGERAREA: MIDRAND, GAUTENGSALARY: R40 000 depending on experienceOur client has an exciting opportunity available for an HR & PAYROLL MANAGER.Job Summary:The HR and Payroll Manager is responsible for overseeing and directing payroll procedures, ensuring compliance with laws and tax obligations and maintaining accurate payroll records. They also coordinate all administrative activities related to an organization’s personnel, including developing recruitment strategies, implementing systems for managing staff benefits, payroll and behaviour, and on boarding new employees.Responsibilities:• Oversee and direct payroll procedures and processes• Ensure compliance with applicable laws and payroll tax obligations• Process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes, and third party payments)• Coordinate timekeeping systems – review digital and manual timesheets• Oversee payroll changes and system upgrades• Collaborate with CFO/FM and finance team• Liaise with auditors for payroll tax audits• Maintaining physical and digital files for employees and their documents, attendance and all related records• Resolve payroll-related issues• Prepare reports for weekly, quarterly and yearly reviews• Develop recruitment strategies to ensure the recruitment and retention of top-notch employees to meet organizational goals• Recognizing importance of accuracy to consistently maintain attention to detail in all aspects of HR and Payroll administration• Manage employee behaviour• On-board new employees – creating on boarding plans and educating newly hired employees on HR policies, internal procedures and regulations• Implementing performance management strategies to drive individual and organizational success and overall performance• Disciplinary and CCMA – Proficient in navigating and managing disciplinary processes as well as ensuring compliance with CCMA regulations• Adept at managing multiple tasks with precision with a high level of organization and commitment to meeting deadlines.• Ensure all statutory submissions – eg: COIDA, ROE, FEM, EMP, EEA, SETARequirements:• Bachelor’s degree in human resources, Accounting, or a related field• 5+ years of experience in Payroll & HR management or administration• Drivers license• Excellent organizational and leadership skills• Excellent verbal and written communication skills in English language• Advanced computer skills, including data entry, data processing, communication tools and payroll and HR software (SAGE HR & Payroll preferable)• Problem-solving skills and resourceful thinking• Strong empathy and interpersonal skills• Attention to detail and analytically driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODM0Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778886&xid=1108_178346
1d
1
SavedSave
Duties Import and export employee data, user data and foundation dataCreate reports using different report designer tools Review and adjust SAP HR systems according to HR processes and needs Ensuring data integrity Perform SAP System Support from end to end Capturing Orginazational health documents into SAP SystemPerforming data-cleansing and data conversion
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2OTY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242354&xid=1108_66965
2y
1
SavedSave
The Role: We are looking for an experienced HR Practitioner for a 12-month fixed term contract for our client in Mpumalanga.We are looking for 3 to 5 years of work experience as an HR Practitioner, working with TES and Labour Broker Employees on Projects for the BU. We require your extensive knowledge of the SAP HR Systems and audit procedures. Will be responsible for the following: Support to all Contractors on the project by facilitating the contractor recruitment processReporting weekly and monthly local labour statsOnboarding reporting and general HR matters Minimum educational level:                                                     National Diploma in Human Resources ManagementBTech in Human Resources Management Skills and Experience: Duties and Responsibilities include the following:      Do quality checks on documentationEnsure data is captured accuratelyEnsure availability of information for client feedback and reporting purposesEnsure that all relevant information is available for capturingExecute responsibilities in a manner that is in accordance to guidelines and standards associated with Human Resources (HR) services within Business Unit (BU) = Projects ER strategy and Recruitment procedureComply with HR metrics, standards and guidelinesEnsure contractor compliance to applicable policies, processes, procedures and applicable statutory laws and regulationsAddress discrepancies/unlawful practices by reporting it to the managerApply ethical principles in the practice and processing of HR relevant dataUnderstand the key business drivers of the business unit, Project team Contractors and theinterrelationships between other functionsMaintain relationships with both internal and external customersAttend to customer requests, complaints, needs and challengesConduct regular follow-ups to ensure problems have been resolvedImplement a customer-centric approach and consistently deliver qualityHR servicesLink up with business partners to ensure that the HR value chainFacilitate the Employee Assistant Programme (EAP) referral process (?) Incl. in comms)Generate and complete Quality Assurance (QA) management reports and recommendations on trend analysisResponsible for quality of SAP HR master dataDistribute information, control and change documentsPrepare and complete management reports and analysisMaintain and ensure a healthy environment and safe operations practicesEnsure compliance with all applicable Safety, Health and Environment (SHE) policies and procedures in line with set standardsEncourage a culture that focuses on safety in all operationsÂ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2ODY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242277&xid=1108_66865
2y
1
Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI0ODI0ODAyP3NvdXJjZT1ndW10cmVl&jid=370510&xid=1224824802
2d
1
SavedSave
Department: Retail Sales
Reporting To: Head of Retail Sales and Distribution
Location: Durban Central, KZN
JOB PURPOSE
Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.
FORMAL QUALIFICATION REQUIRED
Business Degree and FAIS Compliant. RE qualifiedPassed RE1 and Registered as a K1, an advantage
WORKING REQUIREMENTS AND KNOWLEDGE
6 to 12 years’ experience in Sales of Insurance products2 to 5 years’ experience in managing and motivating a Sales team
KEY RESPONSIBILITES
Formulate Sales strategies and roll-out campaigns across the regionDrive the Sales of all Insurance productsEnsure maximum penetration of Insurance products across all channels and clientsBuild strong relationships with key stakeholders in the Group and externallyParticipate in relevant Provincial events and deliver best practicesAnalyse data on competitors, pricing, trends and identify gapsCompile up-to-date Sales Reports on the ProvinceLead, motivate and manage a team to achieve and exceed sales targetsFoster a great team environment. Manage all HR, Recruitment and Performance aspectsEnsure that Compliance and regulatory aspects are adhered to
BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES
Customer Focus, Customer ServiceVerbal Communication, Informing OthersProcess Improvement, Problem SolvingPeople Skills, Teamwork, People ManagementManaging Processes, Emphasizing Excellence
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDU2Njc0NTQ5P3NvdXJjZT1ndW10cmVl&jid=1250318&xid=3056674549
2d
1
SavedSave
I am looking for a Senior Human Capital Officer to be based at Peter Place. Responsibilities will include but may not be limited to:Strategic HR Planning:Collaborate with business leaders to understand organizational goals and develop HR strategies that support the achievement of these objectives.Contribute to the development and execution of HR initiatives aligned with business needs.Employee Relations:Act as a liaison between employees and management to address employee concerns, resolve conflicts, and promote a positive work environment.Conduct investigations and recommend appropriate actions to resolve workplace issues.Talent Management:Work with hiring managers to identify staffing needs, participate in the recruitment process, and ensure the onboarding of new employees.Support talent development initiatives, including training, performance management, and succession planning.Organizational Development:Partner with business units to identify opportunities for organizational improvement and implement change management strategies.Facilitate employee development programs and initiatives to enhance skills and competencies.HR Compliance:Ensure compliance with local employment laws and regulations.Provide guidance on HR policies, procedures, and best practices.Data Analysis and Reporting:Analyze HR metrics to identify trends, assess the effectiveness of HR programs, and make recommendations for improvement.Prepare regular reports on key HR metrics for management review.Qualifications:Bachelors degree in Human Resources, Business Administration, or a related field.5+ years of experience in HR roles, with at least 2 years in an HRBP or similar position.Strong knowledge of HR principles, practices, and employment laws.Excellent communication and interpersonal skills.Demonstrated ability to build effective relationships with all levels of the organization.Strategic thinking and problem-solving skills.Proven experience in talent management, organizational development, and change management.Skills:Business acumenRelationship managementConflict resolutionProject managementData analysisChange managementPresentation and training skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777117&xid=1108_177577
2d
1
SavedSave
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Account Management:
Build and maintain strong, long-lasting client relationships.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/3428195136?source=gumtree
2d
1
SavedSave
Group HR Manager required for a reputable Retail/Wholesale company based in Johannesburg, Gauteng
Requirements:
5 - 10 years HR Management within the retail/wholesale industryActive involvement in group Retail StoresRecruitment of key critical roles, admin & management level roles and Manco related roles at support office and storesOnboarding and induction processes of Management and Admin placementAbility to design and review of annual training matrix for entire businessAbility to set up and manage induction and settling in reviews of new starters
Responsibilities:
SOP drafting and Implementation, in line with operational requirements, risk assessments and ComplianceManagement of unemployed and disabled learnership programs, for skills development and EE requirementsProcessing of annual license fees and follow up of renewalsCulture and Climate Development with Analysis Surveys & Implemented Organizational Structure DesignsImplementation and management of people performance reviews and improvement plansEnsuring review of employee’s skills from PM reviews and implementing skills development processes
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjg3OTM5NDk2P3NvdXJjZT1ndW10cmVl&jid=1746512&xid=3287939496
2d
1
SavedSave
Were looking for an Insurance Sales Team Leader to join our professional team of insurance sales consultants in Sunninghill, Johannesburg.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Roles & responsibilities
Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are metAbility to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiencyProviding motivation, coaching and feedback to team members to enable them to improve their performanceProvide inputs on process and system to the teamManage teams and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are metMotivate team members and control attritionComplaint and escalation managementProvide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameClient Interaction, where required – Daily/Weekly/MonthlyProductivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightMaintain process metrics and reporting on a daily, weekly, monthly and quarterly basisEnsuring accuracy of performance reports and compliance to internal control requirementsAssesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teamsEstablish an environment and work style that promotes the concept of teamwork and professional developmentCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Minimum Requirements
MatricAt least 2 years experience in a leadership role, in contact centre salesMust be technologically savvyCertificate in supervisory management, ideal but not essentialWillingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policiesAbility to handle escalations and take ownership
Working Hours https://www.ditto.jobs/job/gumtree/1795546671?source=gumtree
2d
1
SavedSave
Were looking for a Sales Team Leader to join our professional team of sales consultants in Sunninghill, Johannesburg.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 2 years experience in a leadership role, in contact centre salesMust be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/2881433195?source=gumtree
2d
1
SavedSave
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Data Management:
Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/2872999621?source=gumtree
2d
1
SavedSave
What You’ll be Doing
Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc.Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.Monitor and evaluate payroll processes to mitigate potential financial loss to the business.Develop and implement HR strategies in support of business goals and objectives.Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months.This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives.In collaboration with marketing, contribute to the quarterly newsletter.Support current and future business needs through the development, engagement, motivation and retention of human capital.Foster and nurture a positive working environment.
https://www.ditto.jobs/job/gumtree/764886593?source=gumtree
2d
Save this search and get notified
when new items are posted!
