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Results for debt collection in General Worker Jobs in Gauteng
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Collect outstanding debt and liaise with clients to ensure prompt payment from them by reconciling accounts and forwarding necessary documentation.
Primary Responsibilities for the Role
Daily Management of Debts and Collections for allocated customersSwitchboard Assistant/Back-up dailyEnsure that debts are paid in a timely mannerCollect overdue invoices (Maintenance, Hardware, Dockets, Bounced Debit orders, Installations, Repairs etc.) by Telephone, email & letter within agreed timescalesMaintain and regular update of customer master dataIdentify changes in payment patterns and propose action to avert indebtednessEnsure that all transactions/payments are compliant with SARS and International RegulationsHandle disputed bills and negotiate to bring payment within agreed termsProvide accurate advice on billing queriesRespond promptly and completely to both client and internal enquiresPropose write off of irrecoverable accountsProviding ad-hoc reporting as and when requestedAdvise on posting of payments and allocation as requiredEnsure monthly processing deadlines are met as requiredAssist in sending out of monthly statements/letters as may be agreed from time to timeMaximize cash collection across RegionsUndertake account reconciliations as requiredPrepare Handovers for delinquent accounts & prepare files for transfer to the Debt Recovery Dept. (Attorney)Prepare copies of invoices and statements on request per customersCheck bank-statements to establish paymentsSuggest to Management to put STOP SUPPORT on Customers who have not paid their accounts.Suggest to Management to Take customers OFF Stop Support if/when neededReport on status of Age Analysis at meetingsAdministrative duties, including professional electronic communication with clientsMeeting monthly and yearly targetsUpdate customer comments with all debt collecting and other communication
Minimum Qualification and Experience Requirements
Matric / Grade 12 / EquivalentFinance or Credit Management qualification will be advantageousMinimum 1 years’ experience in credit controlKnowledge and understanding of debt collecting proceduresAbility in dealing with clients at all levels, including corporate entities and high net worth individualsAbility to prioritize in under pressure environmentConfident personality who is able to operate at all levelsExcellent communication skillsA self-starter who is pro-active and can set and achieve goalsAbility to recognize potential risk to the Firm and escalate it.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjM2NzQzNTM/c291cmNlPWd1bXRyZWU=&jid=1208228&xid=963674353
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MINIMUM REQUIREMENTS
Grade 12 (Matric) or equivalentMinimum five years’ credit management experience in a fast paced and target driven environmentDiploma / Degree in Credit Management or accounting related equivalentLegal related background will be an advantageCommercial / Industrial background
BRIEF DESCRIPTION OF THE JOB
To effectively manage the Creditors Department to collect money on invoices and per terms given and within the credit limit as well as responsible for the overall invoicing and collection activities, maintain and improve sustained cash flow thought diligent and aggressive monitoring of our customers’ accounts.
SKILLS REQUIREMENTS & ATTRIBUTES
Exposure to Pastel or similar accounting packagesKnowledge of the Courier industry very advantageousMS office applications, with excellent Excel skillsExperience in budgeting and forecastingKnowledge of the National Credit Act, including legal processes to collect debtKnowledge of POPIA ActTeam managementAbility to work and interact with all departments and confident to engage at C suite level with Customers
KEY RESPONSIBILITIES OF THIS ROLE (but not limited to)
Opening of customer accountsRequest information from credit verification platforms regarding customer credit history and credit scoresRequest trade references and vet customer appropriatelyIssue welcome letters to approved customersDetermine appropriate credit limits and present for approval in terms of authority matrixReview debtors report updates compiled by the Credit Controller and provide assistance for collection as requiredUpdate and review daily cash flow and follow up on collections that did not come in as expectedReview customer credit limits and manage customer credit applications for approval by the Finance ExecutiveCollate required support for credit notes and refunds and present for approval in terms of authority matrixChair debtor’s meetings with each vertical lead and Account ManagersDiscuss actions to be taken on delinquent customers and follow up on actions as agreedDocument and send updated action plan report to Finance ExecutiveReview of debtors reports on a weekly basisInitiate customer visits when required to resolve queries on accounts or for customers with payment problemsFollow up on problem customers by initiating visits to customers / letter of demand / acknowledgement of debt / final demands / final remindersHanding customers over to attorneys to start legal processesMaintain legal accounts registerManage legal costsKeep track of legal...
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Introduction:A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.
Job purpose:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
REQUIREMENTSMinimum education (essential):National Senior Certificate
Minimum applicable experience (years):• 4 years• Required nature of experience:• Debt collection• Experience in an international call centre is beneficial
Skills and Knowledge (essential):• Accounting Software (ie Pastel / Xero)• Microsoft Excel• Google Suite
Other:• 5 days a week; 9 hours a day with an hour lunch.• Hours: 16h00 - 01h00
COMPETENCIESEssential Competencies:Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding Standards
Important Competencies:• Interpreting Data• Developing Expertise• Adopting Practical Approaches• Thinking Positively• Embracing Change• Inviting Feedback• Understanding People• Valuing Individuals• Managing Tasks• Producing Output• Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison 90%• Follow debtors collection process.• Suggest optimisations to debtors collection process.• Ensure proper and clear correspondence with customers including via phone, email and text.• Ensure proper record is kept of all communication with debtors on relevant platforms.• Ensure Salesforce is updated with activities in the debtors process.• Ensure customer contact details in Salesforce are correct after confirming details with the customer.• Update and maintain customer contact details in Salesforce.• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.• Meet all relevant debtors deadlines.• Plan and structure daily work to meet deadlines efficiently.• Negotiate payment arrangements with customers to increase debt collection.
Stripe administration 10%• Process payments on Stripe.• Update credit card details on client accounts.• Maintaining records of the above on relevant platforms.• Process credit notes on Stripe.• Compile letters of demand.
QMS• Follow relevant processes in line with the dictated QMS processes
Salary offered:Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTAyNTI3NDAyP3NvdXJjZT1ndW10cmVl&jid=782226&xid=2102527402
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BUSINESS ANALYST (Finance)
Introduction:A forward thinking and innovative med-tech company situated in Pretoria East is seeking a dynamic Business Analyst with at least 3 years’ experience to become an integral part of the team.
Job purpose: The Business Analyst will take ownership of assigned products in the financial department. They will be responsible to handle project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity. They will increase company profitability by driving success by designing efficient and scalable systems/initiatives and ensuring on-time and on-budget delivery thereof.
REQUIREMENTS
Minimum education (essential):• BCom Financial related Degree /• Bsc Information Technology /• BEng Industrial Engineer
Minimum applicable experience (years):• 3-4 years minimum
Required nature of experience:• Business Analysis and project management within the financial services/debt collecting/finance industry• Development of projects, initiatives and system specifications• Business intelligence• Reporting on data• Requirement gathering and documentation• Project Management
Skills and Knowledge (essential):• Excellent computer proficiency (especially in MS Office Excel).• Report and proposal writing skills.• Business Process design.
COMPETENCIES
Essential Competencies:• Examining information• Documenting facts• Providing insights• Making decisions• Managing tasks• Producing output• Taking action• Pursuing goals
Important Competencies:• Adopting practical approaches• Exploring possibilities• Convincing people• Articulating information• Directing people• Conveying self-confidence• Showing composure• Resolving conflict• Embracing change• Inviting feedback• Meeting timescales• Checking things
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Business Analysis 60%• Collections portfolio analysis and monitoring (incl. roll rates, LGD’s and PD’s, propensities, forecasting of collections and cash flows.• Craft and implement financial collections strategies and processes.• Data management, integration and architecture to enable rapid and accurate reporting across multiple systems.• Agent performance, efficiency and effectiveness analysis and reporting.• Multi-task on a suite of projects and strategies, all within different stages of development and implementation.• Create SOP and be...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDQxMjg4NDEwP3NvdXJjZT1ndW10cmVl&jid=1244772&xid=2441288410
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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.
Responsibilities:
You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection
Requirements:
Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTYyMDI0ODI/c291cmNlPWd1bXRyZWU=&jid=1619994&xid=356202482
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One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Great track record - Reference checks will be conducted upfront (We want TOP performers, reliable staff)
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzkwNzkxNzA5P3NvdXJjZT1ndW10cmVl&jid=1676734&xid=1390791709
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A top Company in the banking industry is looking for an experienced Debt Review agent, who is comfortable with working rotational shifts and alternate Saturdays and Public holidays.
Requirements
MatricNQF Level 5 Banking creditsAt least 2 years experience in Debt Review.Must have full knowledge of Debt Review (from liaising with debt collection agencies to Dealing with insolvency and Sequestrations)Regulatory Exam RE5 will be advantageous.Must come from one of the top banks.Must be great at objection handling.Must have excellent English Communication.
Must be available to start Immediately.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTQ4ODcxNDc4P3NvdXJjZT1ndW10cmVl&jid=1684884&xid=1948871478
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One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDU1MjQ1MTkzP3NvdXJjZT1ndW10cmVl&jid=1696238&xid=2455245193
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Minimum requirements: (Qualifications and Experience)
Grade 12Proficient in MS OfficeProficient in MS PowerPointRelevant Tertiary qualification (added advantage)Numerically orientatedAdvanced proficiency level with Microsoft ExcelBasic statistics knowledgeNobel University
Job description:
Keep dialer downtime to a minimum and ensure any issues are communicated to IT & General Management immediately.Create a dashboard of unique campaign performance metrics, set performance benchmarks/thresholds and monitor and report back on outcomes.Manage dialer functionality including blended, inbound and outbound campaigns.Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.Daily performance reporting delivered to the operation.Optimize call abandon rate.Oversee average call duration and identify anomalies for further investigation and review.Providing analysis to the Operations Leadership help increase performance and productivity across the floor.Present, explain and gain support for changes to the dialer strategies or processes based on analysis.Analyze data files and best dialing times to keep the operation as productive as possible.Constant monitoring of agent activity to ensure maximum productivity is achieved.Pacing strategy utilized for campaigns where necessary.Maintenance of dialer templates and provision of these to the business where necessary.Proactive dialer feedback to Team Managers to provide an accurate picture of dialer activity.Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent rpc’s.Meet deadlines for reporting and that the reports are accurate and presented to highest standards.
Required work minimum experience;
3 years previous Dialler knowledge or 3 years Risk (Campaign) knowledge
Technical and behavioral competencies required:
Technical:
Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide campaign insights to validate vertical strategy.Good knowledge and understanding of:CollectionsNational Credit ActDebt Collector ActAbility to define own contribution in the context of overall business performance.Ability to provide Industry/best practice insights into dialing strategy to facilitate Grou...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTExODY5NDE1P3NvdXJjZT1ndW10cmVl&jid=1080499&xid=1111869415
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Contract period:
12 months
Job Overview:
To mainly collect outstanding debt in line with current receivables policies and procedure but also to recognize revenue, and to reduce unallocated deposits.
Duties and Responsibilities:
Manage Debtors
Generate invoices relating to allocated debtor accounts.Receipt of deposits by allocated debtors.Submit debit/credit notes and refund applications.Ensure timeous collection of debtors.
Unallocated Deposits
Follow up on unallocated deposits daily with a view to reducing receivables.Control import and flow of unallocated deposits on Saltlake and relevant accountsReconcile unallocated deposit GL and sub-ledger accounts and listingLiaise with Bank to trace depositors
Credit Control Environment (Reconciliation)
Reconcile allocated debtor accounts monthly.Follow up on outstanding accounts and initiate debt collection enforcement of outstanding amounts older than 30 days.Comply with the provisions of the relevant policies and procedures.
Client Interaction
Project a satisfactory image of the CAA in dealing with mailed, telephonic or personal interactions.Ensure that internal and external service standards are met.
Minimum skills, experience, and qualifications requirements:
National Diploma or NQF level 6 qualification related to Finance or Financial management
Ideal Qualification Degree in accounting
5 years Credit Control Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83OTE1MjkzOTk/c291cmNlPWd1bXRyZWU=&jid=377563&xid=791529399
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You will be responsible for supporting the Head of Credit Control, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.
Key Responsibilities:
Managing and developing MEA AR team and own customer ledgerHandling daily management process to track the cash collection throughout the month, with clear notesMaintain customer master data and customer credit checks using the DoA to obtain approval before setting the new customer profileHandling customer queries, making sure they are rooted to the correct department to investigate and resolveEnsure customer accounts are reconciled, including withholding tax /exchange rate/ bank chargesManaging the month end process and reportingIdentifying and escalating potential bad debts to managementLeading the daily, weekly, and monthly catch meetings with customers and internal customersAccount escalations and legal processingPut customers on stop where necessary and communicate this to relevant departmentsAssisting the Head of Credit EMEA and SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents
Background and Skills:
Background in credit control essentialCICM Qualification or studying towards / desire to studyEffective management and communicationAbility to manage a large debtors listCustomer focused individual who is self-motivated and results drivenAbility to build strong trusted relationshipsTime management and prioritisation skillsAbility to use own initiative and think ‘outside the box’Excellent face to face and telephone manner, with strong written and oral communication skillsIs adaptable and able to respond to business needs in a fast-paced environment.Can look for continuous improvement of reporting and controls.Must be a self-starter who can work independently and as part of a team.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzYzOTE5OTgxP3NvdXJjZT1ndW10cmVl&jid=1394261&xid=3763919981
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One of our TOP banking clients is in urgent need of Late Stage Credit Card Collections Agents, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Great track record - Reference checks will be conducted upfront (We want TOP performers, reliable staff)
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjEyNTUwNzc1P3NvdXJjZT1ndW10cmVl&jid=1664990&xid=3212550775
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Are you an enthusiastic high performer, looking to advance your career in debt collection? Then this opportunity is for you!
Job Description
A fast-growing Bank is looking for an experienced, target driven debt collector to join them on a 3-months contract.
Duties
Candidate will be responsible for making late-stage credit card collections.
Requirements
Must have Matric.3-5 years experience doing credit application/ credit vetting.Must have great communication skills.Must be Logical ThinkerMust be Confident.Must be Target driven.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDAyNDk2MDA2P3NvdXJjZT1ndW10cmVl&jid=1696230&xid=3402496006
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Vacancy alert !!!Accountant (Debtors)Parktown, JohannesburgRequirements-Bachelor of commerce degree (undergraduate)-3-4 years experience in debt collecting-Good knowledge of office-Experience with Pastel-Drivers License (may be required to travel to clients)Salary up to R35 000 CTCEmail detailed CV to bernadette@prrrecruitment.co.za#accountant #debtcollection #debtors #pastel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84ODIwODI1MjU/c291cmNlPWd1bXRyZWU=&jid=1616275&xid=882082525
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KEY OUTPUTS
Clients Guests and Suppliers
Be on call for any major emergencies and immediately alert the client and Regional Touring ManagerConstantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teamActively work at improving information flow to all key Suppliers via the MOSEnsure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondenceAssisting consultants in advising clients on all product related queriesActively checking the MOS on filesNegotiate preferential rates with suppliers and specialised terms for group bookingsImplement secondary buying with the groups team to increaseMust be able to do on-site inspections with Clients and assist with traveling groupsHelp prepare and support all operations of traveling filesAssist with compilation of gifting, filing, welcome notesEnsure all country travel restrictions are taken into account in planning and executing of groups travelingAssist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guestEnsure administration Covid 19 protocols are in place for traveling groups
People
Managing a team of groups consultants when the G&I Sales Manager is on leave or travellingHands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating proceduresEnsure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring
Finance
Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier errorMonth end processes and procedures to be complete accurately and timeously complying too the month end time tableSupport and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debtBack buy opportunities are created to increase the Margins where possible
KNOWLEDGE REQUIRED
Extensive knowledge of Tourplan, alternatively, another reservations systemIn-depth geographical, logistical and product knowledg...
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Job Overview:
The Early Stage Collections Specialist plays a crucial role in proactively contacting customers who are behind on payments, aiming to resolve outstanding balances and maintain positive customer relationships. This role involves effective communication and negotiation skills to find mutually agreeable solutions.
Key Responsibilities:
Customer Contact: Initiate contact with customers who have missed payments through phone calls.
Debt Resolution: Work with customers to understand their financial situations and develop customized repayment plans or settlement options.
Documentation: Maintain accurate and up-to-date records of all communication and agreements with customers.
Compliance: Adhere to all relevant laws, regulations, and company policies governing collections practices, ensuring ethical and legal collection procedures.
Customer Relations: Maintain a respectful and empathetic approach when dealing with customers, striving to preserve positive relationships and provide excellent customer service.
Payment Processing: Assist customers with making payments, setting up automated payment plans, and processing payments accurately.
Negotiation: Negotiate payment terms, settlements, or alternative solutions to facilitate debt recovery.
Qualifications:
Matric Certificate or equivalentPrevious experience in collections, customer service, or a related field is an advantage.Strong negotiation and interpersonal skills.Excellent verbal and written communication skills.Ability to remain calm and empathetic when dealing with upset or challenging customers.Knowledge of debt collection laws and regulations is a plus.Proficiency in using computer software and database systems for tracking and documenting collection efforts.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NjMyMDQ1MjA/c291cmNlPWd1bXRyZWU=&jid=1715933&xid=563204520
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Job Overview:
The Late Stage Collections Specialist is responsible for managing and recovering accounts with overdue payments, often involving higher delinquency levels. This role requires strong negotiation skills, persistence, and the ability to balance firmness with customer relations to maximize debt recovery.
Key Responsibilities:
Account Analysis: Review and assess customer accounts with overdue payments to develop an understanding of the debt and its status.
Customer Contact: Initiate contact with customers who are significantly delinquent through phone calls
Negotiation: Negotiate payment arrangements, settlements, or other suitable solutions to recover outstanding balances.
Documentation: Maintain detailed and accurate records of all collection activities, conversations, and agreements with customers.
Compliance: Ensure full compliance with all relevant debt collection laws, regulations.
Recovery Strategies: Develop and implement effective recovery strategies, utilizing skip tracing techniques when necessary.
Litigation Referrals: When appropriate, recommend accounts for legal action and collaborate with legal teams.
Qualifications:
Matric Certificate.Previous experience in late-stage collections or a similar role in the financial industry.In-depth knowledge of debt collection laws and regulations.Strong negotiation and communication skills.Patience and empathy when dealing with customers in difficult financial situations.
Additional Information:
Late Stage Collections Specialists focus on recovering accounts that are significantly past due. This role requires a firm but respectful approach in dealing with customers, emphasizing legal compliance and the pursuit of mutually beneficial solutions whenever possible.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk0MjU1NDQwP3NvdXJjZT1ndW10cmVl&jid=1715932&xid=3794255440
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A top Bank Is seeking, an Early-Stage Collections Agent to join them on a 3-month contract.
Duties
Will be responsible for Contacting debtors, negotiating to establish payment plans or settlements that are feasible, verify the accuracy of debt information and resolve discrepancies, maintain detailed records of all interactions and agreements with debtors and provide reports on the status of collections efforts to their superiors or clients.
Requirements
Must have Matric or equivalent.Must have at least 2 years experience in collectionsCustomer service Experience will be advantageous.Must have Strong negotiation and interpersonal skills.Must have verbal and written communication skills.Must be able to deal with irrit or challenging clients.Must have knowledge of debt collection laws and regulations.Proficiency in using computer software and database systems for tracking and documenting collection efforts.Must be target driven.Must be able to meet strict deadlines.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjY0NjE2Njk/c291cmNlPWd1bXRyZWU=&jid=1719537&xid=166461669
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One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzE2ODQ3Mzk4P3NvdXJjZT1ndW10cmVl&jid=1696239&xid=3716847398
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One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDI5OTE2NjA/c291cmNlPWd1bXRyZWU=&jid=1696240&xid=542991660
3d
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