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Results for call centre in General Worker Jobs in Gauteng
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Our Client in the Information Service Industry is searching for someone to join their team in Sandton.
Responsibilities:
Responsible for the online Casino product, its customers and overall ROI.Own the monthly and quarterly Casino communication plan and ensure impeccable planning and end-to-end execution of campaigns (this includes campaign briefing, defining customer segments, brainstorming with copywriters and designers, signing off assets and marketing materials and reporting on and evaluating results)Manage marketing concepts and campaigns to enhance the customer experience, maximize activity to generate return on investment and increase customer lifetime value.Working with teams to deliver monthly promotional/CRM calendar and any ad hoc promotions.Ensuring a seamless experience for the customer from comms through to the online site, ensuring the development and continuous optimization of lifecycles.Liaising with BI and business development to ensure promotions and bonuses are refined to be both effective and cost-efficient. Raising any ad hoc requests to gain insight into player behaviour and activity.Work closely with the internal and external stakeholders to ensure execution and quality across the board in terms of site experience and customer journeys are effective and constantly improved upon on all devices.Manage success of player communications and optimisation, including SMS, Push notifications, casino messaging, email and direct mail.Product development; features scheduling, coordinating the launch of new features, feeding into creating new features, games release schedules, coordinating plans.Build close relationships with business functions including but not limited to Call Centre, Marketing, BI, Business Development, Operations and Product teams.Responsible for maintaining KPIs, including but not limited to player numbers, deposits, withdrawal ratios and frequency of visits to the sites across all player groups.Strong knowledge of casino play and risk management and ability to profile players effectively.Detailed competitor analyses with planned solutions on casino shortfalls.
Requirements:
At least 3 years of Online Gaming experience in a Marketing or CRM role.Strong knowledge of Online Gaming Products (slot games, live dealer, table games etc)Strong online/digital marketing experience and knowledge base.Excellent CRM experience (comms optimisation / Segmentation and Offer Strategies)Project Management.Player UX and UI optimization.Proficient in Excel, and reporting software with the ability to analyse, report and present results and findings to different stakeholders.Problem-solving, influencing and strategy development skills.Passionate, self-mot...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTQ3ODc2MDg0P3NvdXJjZT1ndW10cmVl&jid=1619496&xid=4147876084
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This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.
.MAIN PURPOSE OF THIS POSITION
To assume responsibility for:
Quality Assurance for the Group
MAIN TASKS AND RESPONSIBILITIES:
Implement and Monitor the QA process (Internal Call Centre QA)Conduct all assessmentsMonthly reportingTrend ReviewsCoach Staff for QA/Performance ImprovementStaff Training
REQUIREMENTS:
Matric and Qualification in Call Centre Management3 Years’ Experience in Call Centre ManagementMust be able to interpret Most South African LanguagesAttention to detail. Logical Thinker. Problem Solver. Good Communication SkillsAbility to work to tight deadline
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDM5NDQ3Mzg3P3NvdXJjZT1ndW10cmVl&jid=375420&xid=1439447387
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We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:• Strong problem-solving, interpersonal and time management skills• Strong customer service ability• Effective written and verbal communication• Assist passengers by confirm & re-schedule client bookings• Daily interactions with clients with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels before going live.• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Computer literacy skills• Fully paid product and systems training provided• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levelsRequirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Permanent residence permit or South African ID holders only• Flexibility to work shifts. Weekends may apply• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.• Excellent Computer literacy & technical skills• Own transportIf you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to: kim@callforce.co.za
https://www.ditto.jobs/job/gumtree/3058383006?source=gumtree
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The responsibilities will include, but not be limited in any way to:Ensuring an excellent quality of service is given to clients at all timesOnline accounts verification and activationBuild and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise To provide support to the correspondence and walk-in-centre teams as and when requiredCompleting administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondenceIdentifying and proposing solutions to process and service related failuresTo supply marketing material via various Media forms to all interested partiesDatabase updates and information maintenance Qualifications and experience which are Non-Neg.Relevant business degree or studying towards NOT NEGMatric/Grade 126 months contact centre experience/client services experienceExcellent verbal and written communication skills (good voice and good diction)Be multilingualITC/CRIM ClearComputer LiterateSkills: The importance of this role is that the candidate should possess all of the following skills.Self Control, Initiative, Analytical Thinking, Professionalism, and Administration SkillsFriendly and diplomatic nature with a passion for peopleMaturity to speak confidently with intermediaries and clientsHave an aptitude to learn different productsPosses the highest standards of personal integrity and the ability to maintain confidentialityCope with shifting prioritiesEnsure conformity with processes and rulesOrganised and self-disciplinedEnjoys working in a team environment.Numeric and Verbal AbilityQuality Focus (Attention to detail and Accuracy)Adaptability, Stress toleranceAbility to deal with complexity of different types of calls and clientsAbility to prioritise and function positively under pressureAccept accountability and take responsibility for tasks doneAbility to relate to others
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjU4N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775208&xid=1109_182587
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Customer Service F Contract Position3 year Contracts based in RandburgTo Start ASAP - Looking for Afrikaans Call Centre Agents Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredGrade 12Computer LiterateExcellent Communication written skillsSerious and passionate about customer service and working in a customer service industryPrevious call centre experienceFluent in English and another South African languageCOMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjQ1NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775001&xid=1108_176454
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Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally and articulately.Must be able to present benefits/opportunities of the sales or service in an effective manner.Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.Exercise appropriate soft skills when dealing with difficult customers.Ensure correct listening skills and probing techniques are used to establish relevant information.Be able to effectively communicate with the team leader and team members.To ensure that every day query is logged accordingly.Ensure that customers are informed as to the progress of queries logged but not resolved.Ensure that the customers are called and the resolution is confirmed before queries are closed.Ensure that progress of every query logged is monitor KNOWLEDGE AND SKILLS:Good communication skills verbally and written in English.Must be able to display proven computer literacyAble to work under pressureGoal drivenAbility to work with little supervisionContact Centre skills trainingCall handling skillsTelephone etiquette skillsUnderstanding of website navigation functionalities, technology savvy6 months experience in an Outbound sales Contact Centre environment;Credit Collections Experience requiredEDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:Grade 12At least 2 years’ relevant experience, preferably in sales / financial industry / Retail industry . MUST HAVE GRADE 12!!!!Willing to work shifts (ranging from 07h00am to 20h00pm)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjQ1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775000&xid=1108_176453
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687
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This role is within the MyMicros Hosted Services department of Micros South Africa, providingmaintenance and support on all Hosted products and infrastructure. Ensuring at all times thatthe company’s process and control measures are adhered to.
Responsibilities:
Ensure technology is accessible and equipped with current hardware and software.Ensure industry best practices is applied with regard to ( Operating Systems, Security,Database recovery,etc).Troubleshoot hardware, software and network operating system problemsReport health status of the systems/servers on a daily basis.Provide orientation to new users of existing technologyTrain staff about potential uses of existing technologyTravel to Data Centre collect and drop off equipment for repairsProvide individual training and support on requestProvide recommendations about accessing information and supportMaintain current and accurate inventory of technology hardware, software and resourcesMonitor and maintain technology to ensure maximum accessTroubleshoot all technology issuesMaintain log and/or list of required repairs and maintenanceMake recommendations about purchase of technology resourcesResearch current and potential resources and servicesAdvise staff of security breach and/or change in password or security statusTo ensure Backup strategy is adhered too.To ensure Security strategy is adhered too.Maintain and configure VMware cluster.Maintain and configure SAN equipment.Maintain LAN support, server support, licensing, WAN connectivity, applications, networksecurity and monitoringTo ensure all clients are updating correctly to the MyMicros environment.Assist and mentor the implementation team regarding the technologies used in the DataCentre.To ensure accurate and timely updates of logged support issues one the in-house calllogging system.To be aware of escalation procedures as communicated from time to time.Be responsible for interaction with customers via email, telephone etc.Research and test problems to confirm, isolate and identify what caused the problem andsolutions. When unable to resolve problems, escalate to the correct channels.Maintain all documentation required by Micros.Assist with the occasional implementing, testing and writing of any documentation that maybe required.To carry out other appropriate scheduled, work, tasks and duties in any of the companypremises as and when required.Test and troubleshoot new versions prior to release.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTk0ODU3ODE/c291cmNlPWd1bXRyZWU=&jid=1226928&xid=399485781
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POSITION SUMMARY
The DGM is the overall in charge of the Call Centre Operations that support the internal and external clients on a day-to-day basis. The DGM is the first Line management. Directly responsible for 400-1000 FTE’S depending on process requirements. Responsible for ensuring the highest level of service for our clients; promoting development, growth and providing leadership that promotes and encourages teamwork. Responsible to manage all the business function in association with all Internal and External stakeholders.
Meet customers’ expectations by planning and implementing call centre strategies and operations, improving systems and processes and Managing Call Centre staffs.
Experience preferably in Inbound & Outbound onshoring operations.
DUTIES & RESPONSIBILITIES
Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDevelops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementationsMaintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgradesAccomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actionsPrepares call centre performance reports by collecting, analysing, and summarizing data and trendsMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgradesMaintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional soci...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjM1MzQyNzY3P3NvdXJjZT1ndW10cmVl&jid=1163879&xid=2635342767
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CONTINIOUS IMPROVEMENT AUDIOLOGIST
INTRODUCTIONA medical device company situated in Pretoria is looking to employ an analytical and innovative Audiologist with a minimum of 5 years’ experience to join and improve the productivity of their team.
Job purpose:Responsible for developing training material and continuously presenting it to inhouse Audiologists (Hearing Experts) and Relationship Managers in the Hearing Hub. It’s for continuous improvement and agent training in the Hearing Hub. This person will also be involved with optimising the salesprocess/conversations to up the conversion.
REQUIREMENTS
Minimum education (essential):• Relevant degree in AudiologyMinimum education (desirable):• Masters degree in AudiologyMinimum applicable experience (years):• 5 yearsRequired nature of experience:• Training content generation• Training facilitation• Audiological research• Hearing Aid troubleshooting• Hearing Aid fitting• Customer interaction• Experience in a corporate environment
Skills and Knowledge (essential):• Quality control - analysis and interpretation of calls• Customer relationship management system• Sales processes• Coaching
Other:Working hours:• Five days a week, Monday to Friday, 12:00 - 21:00 depending on daylight savings.
COMPETENCIESEssential Competencies:• Examining Information• Documenting Facts• Developing Expertise• Articulating Information• Team Working• Checking Things• Producing Output• Taking Action
Important Competencies:• Providing Insights• Establishing Rapport• Making Decisions• Conveying Self-Confidence• Showing Composure• Thinking Positively• Resolving Conflict• Inviting Feedback• Meeting Timescales• Following Procedures• Managing Tasks• Pursuing Goals
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVESTeam Support 20%
Assist with active monitoring and reporting of performance of team membersMonitor and enforce correct use of internal systems.Monitor and enforce HIPAA and POPIA Privacy Requirements.Assist with relevant HR related processes (ie onboarding, performance management etc.)Assist with enhancing and encouraging a culture of excellent client service.Assist with cultivating and maintaining a healthy and effective team culture.
Training and Content Development 60%
Develop an...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODEyMzU4NTk/c291cmNlPWd1bXRyZWU=&jid=1315882&xid=581235859
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Relationship Manager
Introduction:
A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team.
Job purpose:
Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the United States market.
The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the delivery and use of the hearing aids.
In-the-job training will be provided with regard to hearing aids and hearing loss.
Requirements
Minimum education (essential):
Matric
Minimum applicable experience (years):
1 - 3 years
Required nature of experience:
· Customer relations
· Telephonic sales and cold calling
· Call centre
· Administration
· Working within a digital environment
Skills and Knowledge (essential):
· CRM system experience
· Telephonic sales experience and high conversion rates
· Excellent English skills with a neutral accent
Other:
· Working hours from 15:00 - 02:00
· Working shifts, four working days on, one working day off
· Monday to Friday, occasionally on Saturdays
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management (30%)
· Solve problems for end users to get the products working.
· Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
· Manage the ticketing system.
· Escalate queries with discretion.
· Respond to queries and follow up with feedback.
· Conduct business professionally when communicating and interacting with clients to ensure client satisfaction.
· Maintain a high ‘customer effort score’ by going above and beyond for customers.
· Complete assigned CRM tasks for follow-ups and support calls to clients.
New Business Generation (40%)
· Generate and secure potential revenue by:
o Calling new prospective clients.
o Following up on calls.
o Following up on supplied leads.
· Achieve set goals and targets.
· Upsell additional products to existing clients.
Communication Management (20%)
· Keep client interaction logs up to date on Salesforce.
· Report on campaign...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTE0NzAxNjI3P3NvdXJjZT1ndW10cmVl&jid=1328268&xid=2914701627
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Introduction:A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.
Job purpose:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
REQUIREMENTSMinimum education (essential):National Senior Certificate
Minimum applicable experience (years):• 4 years• Required nature of experience:• Debt collection• Experience in an international call centre is beneficial
Skills and Knowledge (essential):• Accounting Software (ie Pastel / Xero)• Microsoft Excel• Google Suite
Other:• 5 days a week; 9 hours a day with an hour lunch.• Hours: 16h00 - 01h00
COMPETENCIESEssential Competencies:Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding Standards
Important Competencies:• Interpreting Data• Developing Expertise• Adopting Practical Approaches• Thinking Positively• Embracing Change• Inviting Feedback• Understanding People• Valuing Individuals• Managing Tasks• Producing Output• Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison 90%• Follow debtors collection process.• Suggest optimisations to debtors collection process.• Ensure proper and clear correspondence with customers including via phone, email and text.• Ensure proper record is kept of all communication with debtors on relevant platforms.• Ensure Salesforce is updated with activities in the debtors process.• Ensure customer contact details in Salesforce are correct after confirming details with the customer.• Update and maintain customer contact details in Salesforce.• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.• Meet all relevant debtors deadlines.• Plan and structure daily work to meet deadlines efficiently.• Negotiate payment arrangements with customers to increase debt collection.
Stripe administration 10%• Process payments on Stripe.• Update credit card details on client accounts.• Maintaining records of the above on relevant platforms.• Process credit notes on Stripe.• Compile letters of demand.
QMS• Follow relevant processes in line with the dictated QMS processes
Salary offered:Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTAyNTI3NDAyP3NvdXJjZT1ndW10cmVl&jid=782226&xid=2102527402
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Our client is seeking to employ a Registered Nurse to work in the Pretoria and surrounds area.
The Nurse will provide primary healthcare to the elderly at home.
Minimum requirements:
Must be registered with SANC as a Registered NurseMust have 2 to 3 years relevant experience (Primary healthcare and care for the aged).Must have valid drivers license, company vehicle will be providedMust be willing to drive around Gauteng as the Nurse will be visiting patients in their homesWorking hours Monday to Friday and on call to assist Care Workers when needed.The candidate must be fluent in English an Afrikaans
Perks
Cell phone allowanceCompany vehicle
To apply for this opportunity please contact Colleen on 0110261907 or email a detailed CV to ( colleen @ LetsLink . co . za )
Job Types: Full-time, Permanent
Salary: Negotiable
Please view our website: www letslink .co .za
https://www.ditto.jobs/job/gumtree/3086306522?source=gumtree
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Sales Executive
Introduction
A medtech company specialising in hearing aid software is seeking a Sales Executive with at least 3 years’ experience in B2B sales in the software sector to join their team.
Job purpose:
Responsible to generate leads and sales, manage and maintain the customers and increase revenue from existing customers as well as providing ongoing operational support to sales team.
REQUIREMENTS
Minimum education (essential):
Matric
Minimum education (desirable):
Relevant Diploma or Certificate
Minimum applicable experience (years):
3 - 5 years
Required nature of experience:
FirmwareSoftwareSalesCold CallingWorking within a digital environmentDigital technology
Skills and Knowledge (essential):
Working on/with Windows or IOSIT SystemsManaging ClientsCRM systemPresentation skillsSlack
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Revenue Generation and Sales 50%
Generate new business and new accounts against targets.Upsell and cross-sell on existing business.Source and sign new clients nationally and internationally.Convert sales leads within reasonable time and in line with sales targets.Work within pricing guidelines provided by Marketing.Prepare and control budgets / forecast / sales pipeline.Prepare an appropriate sales approach for different audiences, including presentations and discussions.Prepare quotes and invoices on time and accurately.Prepare proposals and presentations on time and accurately.Monitor the conversion process with adequate communication and feedback to potential clients.Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.Attend conferences and events to source new business.
Client Relationship Management 25%
Conduct regular customer check-in’s to maintain good relationships.Manage customer expectations.Monitor after sales services and support.Ensure appropriate handover to relevant stakeholders after successful sale.Act as product specialist on relevant products,Provide training on various products and procedures for current clients.Develop an understanding of customer requirements.Communicate proactively and efficiently with customers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzYwNjExMDc/c291cmNlPWd1bXRyZWU=&jid=1416670&xid=636061107
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PRODUCT AND SUPPORT EXPERT
INTRODUCTION
A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years’ experience within a similar role to join their team.
JOB PURPOSE
Product Experts provide high quality first line support and remote care to hearX USAThey maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids.
REQUIREMENTS
Minimum education (essential):
Matric
Minimum education (desirable):
Customer Satisfaction Certificate
Minimum applicable experience (years):
2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)
Required nature of experience:
Customer relations and relationship managementTelephonic and email supportVideo calling experience (advantageous)Contact centre experienceTelephonic sales experience and high conversion rates (advantageous)Technical support experienceAdministration and record managementWorking in a digital environment
Skills and Knowledge (essential):
CRM system experienceTelephonic sales and support skillsExcellent English skills (written and spoken)Excellent communication ability and oratorshipConflict management
Other:
Working hours: 16h00 - 03h00Working shifts, four shifts a week (Monday to Saturday)These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time
COMPETENCIES
Essential Competencies:
Establishing RapportInteracting with PeopleValuing IndividualsUnderstanding PeopleConvincing PeopleArticulating InformationShowing ComposureResolving ConflictExamining InformationDeveloping ExpertiseAdopting Practical ApproachesFollowing Procedures
Important Competencies:
Upholding StandardsGenerating IdeasInviting Feedbackhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDM2Mzg3NjU2P3NvdXJjZT1ndW10cmVl&jid=377524&xid=3036387656
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Internal Sales Representative
INTRODUCTION
An underwriting management company in Pretoria is seeking an analytical and energetic Sales Representative with at least two to four years of experience in the insurance industry.
QUALIFICATIONS AND EXPERIENCE
Minimum education (essential):
National Senior CertificateRE 5
Minimum applicable experience (years):
2 - 4 years of experience
Skills and knowledge (essential):
MS Excel (Intermediate)MS Outlook (Excellent email étiquette)Cold Calling
Other:
Own transportWorking hours 08h00 – 16h30
Skills and knowledge (desirable):
Experience with telesales and online salesInsurance backgroundCustomer relations backgroundStrong administration skillsExperience with social mediaMultilingual
Key Performance Areas
Contributing to and driving sales by effectively calling clients.Achieving sales targets and converting outbound leads.Ensuring your product knowledge is passed on to clients.Responsible for processing all correct information onto final sales.Adhering to sales team standards checklist skills.Possess exemplary customer service skillsData capturingManaging junior sales representatives
REMUNERATION
Market-related (Extensive commission structure)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzYxNzU1NDUwP3NvdXJjZT1ndW10cmVl&jid=1319957&xid=2761755450
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Introduction
A medical device company situated in Pretoria East is seeking to employ an Audiologist with 2 - 5 years experience within a similar role to become part of their team.
Job purpose
Hearing Expert’s will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care.Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.
Requirements
Minimum education (essential): B. Communication Pathology in AudiologyMinimum education (desirable): M. Communication Pathology in AudiologyMinimum applicable experience (years): 2 - 5 years
Required nature of experience:
Sale and fitment of hearing aidsTroubleshooting regarding hearing aid client experienceFine tuning of hearing aid settingsCustomer relations and relationship managementTechnical support (hearing aids and apps connected to hearing aids)Administration and client record managementWorking within a digital environment
Skills and Knowledge
Telephonic sales experience and high conversion ratesExcellent English skillsConflict managementExcellent communication ability and oratorship
The following experience would be advantageous:
Working in a call centre or in salesCRM system (Salesforce in particular) experienceEase of use with video callingCold Calling experience
Other:
Working hours from 15:00 - 02:00Working shifts, four working days on, one working day offMonday to Friday
Salary:
Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MTAyMTYwNzQ/c291cmNlPWd1bXRyZWU=&jid=1315883&xid=510216074
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1
LetsLink Medical Recruitment Agency is assisting one of the leading health insurance product providers in South Africa to employ a Call Centre Agent to work in the Gap Cover department.
Requirements to apply:
1 year or more relevant experience (Call Centre) Customer Service training FAIS Compliance (RE5 Certificate) is essentialMatric or equivalent qualification Excellent English communication (verbal and written) Ability to manage large amounts of inbound calls in a timely mannerCustomer Service skillAttention to detail Resilient: must be able to work under constant measurement and pressureAdvanced computer skills
Salary: Salary range between R1k and R15k per month
Working hours: Normal office hours
How to apply: Interested candidates who meet the above criteria are requested to e-mail a detailed CV to vacancy@letslink.co.za or to contact Gary on +27(0)110261907
Please view our website: www.letslink.co.za LetsLink is a registered recruitment agency, specializing in placing all staff in the Healthcare, Medical and Pharmaceutical sector.
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent. If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.
https://www.ditto.jobs/job/gumtree/334552044?source=gumtree
3d
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
Danish / Swedish / NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre)
Job Description
Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessaryMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintain a positive and professional demeanour and portray the company in a positive lightDemonstrates appropriate sense of urgency across channel responses and service levelsFollow company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies, and proceduresUses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA4NjkwNjM1P3NvdXJjZT1ndW10cmVl&jid=579947&xid=3008690635
3d
1
One of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler.
Candidate must reside within close range to Hermanstad.
Looking for an energetic, target call centre agent who is a hunter
Offers a great customer service to clients
Taking order from customers and upselling
Must have a clear criminal record
Top performer - reference checks will be conducted
Excellent English communication
Must be reliable
Great at quality control
Great at timekeeping
Persuasion and negotiation skills
Able to overcome objections easily
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjIzMTI5OTc/c291cmNlPWd1bXRyZWU=&jid=1722972&xid=222312997
3d
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