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Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.
Requirements:
As a Proactive Problem Manager, you are required to:
Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience.Have a good understanding and experience of using ITSM tools to facilitate Problem Management.Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities.Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework.Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service.Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolsetBuild and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.
Qualifications/Experience/Sills:
Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management rolesIntermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirableWorking knowledge of Service Now and BMC Remedy ITSM toolsExposure or knowledge of data analytic tools such as Power BI and NexthinkDesire to expand abilities in data analysis and proactive problem solving.Ability to deliver successfully within predefined timescales.A self-starter, who can take the imitative but also able to collaborate within a team.Excellent verbal and written communication ENGLISH & GERMAN with the ability to pitch communications (verbally and written) for different audiences.Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities.Ability to present in a professional and business-like manner to internal and external customersAbil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTA3Nzg0MjE5P3NvdXJjZT1ndW10cmVl&jid=1299700&xid=3507784219
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We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
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The Role / Purpose
As the Head of Partner Travel Services, you will lead the building of a new business line within the Group that is founded on the Group’s leading position across tailormade safari travel, customer experience and technology. The role encompasses the definition, negotiation and delivery of service propositions focused on high end tailormade travel to ancillary partners that bring closed audience groups (e.g. banks, loyalty programs, etc).
You will work closely with other executives and key stakeholders in the wider Group to plan, build and execute upon the roll out of this new business. This is an opportunity to head up a newly formed business and lead it upon a path of successful growth.
A successful implementation of the Partner Travel Services Desk will result in a significant increase of the overall commercial scale of the Group and bring its positive impact ambition to new target audiences.
Key responsibilities include:
1. Key responsibility for overall planning and execution of the Partner Travel Services including roadmap, budgeting and day-to-day-management2. Bringing already established partnership opportunities to fruition through refining of the proposition, commercial model and negotiation, and successful onboarding3. Establishing the detailed operational model with other parts of the Group in terms of service delivery and operations, and monitor performance thereof4. Account management of all partner relationships5. Successfully project manage the various requirements and resources across the Group to deliver an exceptional proposition on time with clearly aligned partner expectations 6. Contribute to overall budgeting and investment planning within your relevant area7. Work cross-functionally across our technology and business operations to enable operations for the Partner Travel Services Desk
As a successful Head of Partner Travel Services you will create significant direct impact, bringing the Group’s leading integrated commercial and impact propositions to new, highly relevant audiences in conjunction with high profile partners. This further supports our vision of reimagining Responsible
Travel and Positive Impact together.
Experience
Proven track record of having built up a new business / division / business unit – a start-up mindset • Partnership relationship and commercial contracting expertise (beyond standard tour operator contracts)• Partner and Account management expertise and experience• 4* + safari travel experience (understanding of destinations, products, experiences in the safari niche space, logistics and client expectations)
Requirements / Skills and Competencies
Strong people’s person / networker / relationship builder•...
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GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge
Communicate at all levelsBasic knowledge of OS (Windows XP-10), Browsers, MS Office suiteBasic knowledge of Software, antivirus and peripherals installationsAbility to work across organizational and professional boundariesExcellent verbal and written communication skills - GERMAN & ENGLISHHigh level of interpersonal skills, including active listening and understandingGood organizational skills and ability to prioritize workloads.Work to tight deadlines / service levelsBusiness etiquetteBroad knowledge of IT products, services and terminology
Aptitudes Identification of problems and solutionsAnalysis of dataPresentation of technical functionality to a non-technical audienceWorking knowledge of MS Office produ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MTYwMjIxMDc/c291cmNlPWd1bXRyZWU=&jid=1350681&xid=916022107
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JOB DESCRIPTION
The IT Team Leader will play an integral role in driving the support team to deliver on agreed SLA targetsCommunicates company goals, safety practices, and deadlines to the IT teamMotivates team members and assesses performanceKeeps management updated on team performanceCommunicates concerns and policies among management and team membersResponsible for facilitating Daily Team huddles, prioritizing tasks based on business requirements as well as being accountable for performance of Team goals
KEY PERFORMANCE AREAS
Maintains service and quality levels according to the company’s business standards, processes and proceduresDocument Standard Operating procedures and processes relating to client specific systemsManages the client’s expectations with regards to break-fix calls and service requestsDevelops and maintains a professional working relationship with the client on behalf of the companyResolves all calls logged by the Call Centre Agents and Back Office staff, relating to desk-top issues and ensuring done within SLAEscalates calls to the relative partiesInstall’s Desktop and Server PlatformsConfirms Call resolution with client before resolving of the callInvestigates and reports on incidents relating to server, desktop and telephony queries and systemsLiaises with 3rd party vendors to resolve escalated and problems and queriesCoaches and provides ongoing support of direct reportsManages direct reports’ performanceDocuments direct reports’ Personal Development PlansProvides regular feedback on performanceDevelops performance promises for all direct reports and conducts midyear and annual performance reviewsEnsures that all Human Resources policies and procedures are observedConvenes regular Client Contract Manager and service provider meetings to monitor and enhance performance and maintains highest customer satisfactionConducts and provides monthly care reports to Client Contract ManagerProvides monthly and quarterly reportsConducts continual service improvement studies within the environmentDrives standards such as ITIL and ISO within the CSA business and ensures adherence to best practicesUnderstands the customer business and processesConstantly reviews existing processes and improves where necessaryImplements policies, processes, procedures, and workflow instructionsEnsures the Operations are supported in a standardized and consistent mannerImplements, maintains, and manages the cascading of all relevant company policies & procedures to team membersReports all Health & Safety incidents to the Occupation...
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Main purpose of the job
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
MAIN DUTIES / RESPONSIBILITIES
Day to day Duties
As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.Always meet customer expectationsCommunication internally and to customer should be on time.Reflected in work logs.Time management:Lunch & breaks = 1 hour daily in totalProof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.Monitor availability of the team’s time management, being responsible for cover and well-being of the Service desk.
Business Conduct
Professionalism when communicating to internal and external contacts/team members/management and customers.
Ticket Logging
To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.To ensure familiarity with client business imperatives, technologies and support processes.To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:Quickly identify, diagnose and troubleshootIdentify solutions, through either verbal, front line or Client authorised First Time FixesEnsure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescalesAccurate identification and assignment ...
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The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging• To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.• Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.• To ensure familiarity with client business imperatives, technologies and support processes.• To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.• To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:• Quickly identify, diagnose and troubleshoot• Identify solutions, through either verbal, front line or Client authorised First Time Fixes• Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales• Accurate identification and assignment to resolver groups.• Provide ‘proactive’ communication as well as ownership when performance or capacityrelated monitoring tools alert to a threshold has breached.• To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.• Potential overf...
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Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for the company and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.
Requirements:
As a Proactive Problem Manager, you are required to:
Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience.Have a good understanding and experience of using ITSM tools to facilitate Problem Management.Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities.Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework.Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service.Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolsetBuild and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.
Qualifications/Experience/Sills:
Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management rolesIntermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirableWorking knowledge of Service Now and BMC Remedy ITSM toolsExposure or knowledge of data analytic tools such as Power BI and NexthinkDesire to expand abilities in data analysis and proactive problem solving.Ability to deliver successfully within predefined timescales.A self-starter, who can take the imitative but also able to collaborate within a team.Excellent verbal and written communication with the ability to pitch communications (verbally and written) for different audiences.Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities.Ability to present in a professional and business-like manner to internal and external customersAbility to manage confidential information w...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDExNjA3NzcwP3NvdXJjZT1ndW10cmVl&jid=1296775&xid=1411607770
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Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.
Responsibilities
Not only receives calls from but also initiates calls to the clients.Provides users with proper authorizations.Performs troubleshooting directly in the system of the customer, re-installs programs if necessary.Works with greater independence, possesses bigger authority and knowledge to solve problems.Contributes to solving problems on client-specific devices and applications as well.Solves the overwhelming majority of the problems, forwards only those cases that require specialized knowledge to the next level of support or to a local partner.Shares knowledge with colleagues
Shifts:
24/7, night and weekends
Qualifications - Skill description:
Must have (or be studying towards) any of the below certification:
Microsoft Certified Professionals (MCP)Microsoft Certified Desktop Support Technicians (MCDST)IT Infrastructure Library (ITIL) foundation
Be familiar with repair, analysis and measurement toolsStrong customer- and result-orientationTeam spiritGood interpersonal and communication skills (verbal and written)Understanding of easy to handle administrative tasksUnderstanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook)Social competency to handle also hard emotionsGood ability to handle stress
Language knowledge required:
Advanced German
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTg3MTg4MjQ2P3NvdXJjZT1ndW10cmVl&jid=1163821&xid=1987188246
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In-Contract Trainer
Position: Full-time, Office-based
Location: Bellville, Cape Town
Please send your latest CV to Michelle - kindo.m@abcworldwide.com.
COMPANY PROFILE
Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures.
About the role
Our client is looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programmes that will boost employee’s workplace performance in alliance with our company’s core values and customer’s requirements.
Tasks and Responsibilities
Deliver In-Contract training
Identify training needs by evaluating strengths and weaknesses.Translate requirements into trainings that will groom employees for the next step of their career path.Build training programs and prepare teaching plans specific to the Customers and our client’s requirements.Develop handouts, instructional materials, aids, and manuals.Acclimate new starters to the designated Service DeskDeliver training coursesAssess training effectiveness to ensure that the taught skills and techniques are embedded into employees work behaviorPeriodically evaluate ongoing programs to ensure that they reflect any changesStay abreast of any new trends specific to the Customers estate as well as learning techniques and technologiesProvide input into the larger Service Desk on-boarding programme - identify areas of improvement, etc.
Manage Relationships
Collaborate with Team Members, Customers and Service Management teamsLiaises with Service Desk Team Leaders to ensure alignment to the Customer and ContractIdentify trends and drive areas for improvement
Lead
Take accountabilityProvide mentoring, advice, and guidance to peersLead by example – Punctual, role model etcStrong sense of maturity towards work and colleaguesSupportive and Customer CentricTrustworthy, Enthusiastic and Confident
Essential Knowledge/Skills
Proven experience in designing multiple training events in a corporate settingExtensive knowledge of instructional design theory and learning principlesProven ability to master the full training cycleFamiliarity with traditional and modern training methods, tools, and techniquesFamiliarity with talent management and succession pla...
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IT & Infrastructure
The IT Support Technician
Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.
Semi-Skilled in technical support
Responsibilities include the following:
• • Incident Management functions and processes
• • Maintenance of Tickets
• • Incident Triage, making sure incidents are prioritized and managed correctly.
• • Resolving IT and Facilities related requests or incidents.
• • Ensuring that a high level of customer service and support is provided to all internal and external customers
• • Follow through with P1/P2 escalations
• • Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
• • Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools.
• • Password Management – Reset and unlock of user accounts
• • AD Administration, creating, updating and removal of user accounts
• • JML (Creating of new accounts, movement between campaigns, Terminations)
• • Asset management
• • Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
• • Effective communication to team leaders and end users.
• • Resolve all IT requests promptly
• • Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident)
• • Escalate unresolved incidents.
• • Maintain an accurate ASSET list.
• • Schedule adherence
• • Customer Satisfaction
Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.
https://www.ditto.jobs/job/gumtree/1163168466?source=gumtree
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QUALIFICATIONS AND EXPERIENCE:
• Grade 12 (Matric)
• Minimum of 2 - 4 years’ experience in administrative environment.• Strong Proficiency in relevant computer packages (MS Office) and software packages (MS Office)
Office Support:
• Maintain the reception area. Must always look professional.• Ensure the efficient and effective operation of the reception area.• Answer all incoming calls and direct caller’s inquiries to the relevant person.• Communicate detailed and accurate messages to staff members.• Receive and act as first point of contact for all contractors/customers/ tenants and assist with queries.• Hostess and welcome guests, directing them to appropriate boardroom.• Preparing boardrooms for tenants, clients, and team meetings.• Inform relevant staff of visitors’ arrival.• Offer refreshments to visitors.• Assist scheduled contractors with access to the building.• Manage communication to both retail and corporate tenants at the Marc.• Daily checks on the cleanliness of the precinct e.g. bathrooms, pick-up zones, smoking areas.• Keep and maintain a key register for all vacant shops and offices within the precinct.• Project a professional image of the company by:
o Delivering friendly and efficient service.o Ensuring calls are dealt with speedily.o Effectively answer or direct queries or enquiries.
• Assist the property management team with all administrative functions of the office.• Ensure all new tenants are sent flowers to welcome them to the Marc.• Update the internal telephone directory monthly.• Responsible for all other duties as assigned by management.
Administration of Precinct:
• Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services for the precinct in respect of:
o Processing of internal & external written and telephonic communicationso Logging calls for all reports handed in by the service providers or property management team.o Assist in managing invoice spreadsheets and ensure that contractor’s quotes and invoices have been forwarded for payment to the finance department.o Follow up on all outstanding invoices to ensure payment is made.o Assisting with the coordination of cleaningo Ensure enough cleaning staff, as per SLA is on site daily.o All equipment is available and fully functional.o Ensure security is on site, as per SLA.o Daily efficiency of the help desk.o Attend all Property Management Meetings, record and communicate minutes time...
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Control Desk Operator
Were seeking a skilled Control Desk Operator to be the driving force behind efficient and seamless control desk operations based in Western Cape facility.
What Youll Do: As a Control Desk Operator, youll be the mastermind behind orchestrating the Control Desk activities. Your responsibilities will span from managing order changes with minimal material wastage to conducting rigorous quality checks on products. Youll be the analytical guru analyzing run sheets to ensure the right sizes for the top and bottom stackers. Your attention to detail will shine through in your accurate reporting, ensuring that the data remains pristine. Every downtime incident will be accurately recorded under your watchful eye. Collaborating with the Planner, youll ensure the corrugator run plan is finely tuned for optimal performance. Your goal? Achieve waste and production targets.
Education: A Matric (high school diploma) to lay the foundation of your expertise.Advantageous Certification: Being Trade Tested in Paper and Packaging is a definite advantage, showcasing your industry knowledge.Experience: Your previous experience within a corrugator environment will be the backbone of your success in this role.
Apply: clauda@towergroup.co.za
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Our client is looking for experienced Service Desk Consultants to support their stores
They are looking for individuals who are customer centric with integrity and excellent attention to detail. This position will be based at their Head Office in Cape Town.
Key Responsibilities
Provide first-line technical support.Provide support telephonically and via email to users.Ensure calls are resolved within SLA.Prioritise and manage Incidents / Requests and Problems.Provide trend and pertinent feedback to line manager on common problems.Quality of service by keeping Incidents and Request updated daily on system.
Qualifications and Experience
1 year experience in similar support environment. Knowledge of retail operations would be advantageousMinimum of Matric qualification (Grade 12 qualification).An IT qualification / certification or diploma would be an advantage.Computer literacy is essential.Must have reliable transport.Must be able to work shifts (incl. weekends and public holidays).
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Senior Recruitment Consultant
Tower Group (Pty) Ltd Cape Town, Western Cape, South Africa
The ideal candidate will exceed in this position if they are able to successfully aid recruiting efforts and fulfilling the client’s needs by matching candidates with the companys recruiting needs. In order to do so the candidate has to be able to source and qualify leads that will meet the companys criteria. The ideal candidate must have their own car and a valid driver’s license along with 3-5 years’ experience as a Senior Recruitment Consultant.
Responsibilities
Financial Performance
Ensure achievement of individual financial results and targets through ongoing business development and candidate placement.Input to and implementation of strategy and plans for ongoing acquisition of new business for your “Recruitment Desk.” - Successful engaging, retention and growth of Key Clients.Timely and effective “Recruitment Desk” management to ensure you make sufficient placements to meet and exceed your Threshold each month.Attract and grow key Clients.Achievement of targets monthly and annually.
Self-Management
Take accountability and Responsibility for your own performance and results.Take initiative in performing your day-to-day tasks.Ongoing Skills Development.Demonstrate mature personal leadership in your branch / division.You perform to your Performance Contract with a visible performance output, with goals and objectives being consistently achieved.“Recruitment desk” resource plan developed and implemented of sufficient placements made.Adequate effort for each job spec worked on.
Operational Effectiveness
Effective and timely Job Spec management.Efficient and effective recruiting operations – Active management of how results are achieved for your desk.Effective candidate sourcing strategies.Effective “Recruitment Desk” Housekeeping.Implementation of effective recruiting SOPsQuality Management.Timeously address and solve client / candidate challenges to completion.Effective participation in Operational Meetings.Timely and positive candidate / client decisions made.Effective client management strategies implemented.Compliance in all audits.Effective candidate management strategies implemented.Effective SOPs consistently being implemented.Driving quality and implementation of effective recruiting measures to ensure success.
Qualifications
Matric is essential, tertiary qualifications preferred
You should be a team player who works best with others, driven for success, innovative, high energy and full of ideas.
Market related salary with c...
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Talent Specialist: Perm Division
Award winning multinational Recruitment Group is seeking to employ a Talent Specialist: Perm Division.
This position will suite an experienced Talent Specialist who has at least 7 years of solid experience with an agency environment coupled with excellent sales and business acumen! Proven sales track record of reaching and exceeding targets secures!
Key Responsibilities:
Full 360 recruitmentBusiness DevelopmentConducting competency based interviewsHigh level engagement at executive level
We offer a highly competitive base salary, with a favourable desk cost!
Full administrative support is given.
Please contact Claire Keyser to discuss the position in confidence and further detail.
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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
To ensure high quality customer service
· To uphold adapt it micros values and procedures
To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from
The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th...
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END-USER SUPPORT CONSULTANT
Introduction
An innovative and forward-thinking educational technology company located in Stellenbosch is seeking an End-User Support Consultant with 1 – 3 years’ experience in a technical support role to join their team.
Job Purpose
To provide end user support for clients using the communication application by providing swift feedback on problems experienced. This support is either telephonic or on an online platform.
Requirements
Minimum education (essential)
Matric
Minimum education (desirable)
Certificate, Course or Diploma in a technical support related field
Minimum applicable experience (years)
1 - 3 years
Required nature of experience
Experience working in a Call Centre, with the aim of providing technical support to clientsCustomer Relations / Client EngagementTelephonic and Virtual SupportInstallation of apps
Skills and Knowledge (essential)
MS PackagesExcellent written and verbal communication skills
Skills and Knowledge (desirable)
Google for BusinessMobile PlatformsBasic technical support skillsZOHO (ZOHO Desk, ZOHO Sales IQ)d6 Communication / d6 Connect
Other
English and Afrikaans
Key Performance Areas, Weights and Objectives
Administration 7%
Act as the first line of support for calls.Act as backup client support as and when required.Correctly allocate queries as and when required.
Support Manual Maintenance 3%
Create and maintain d6 support user manuals.
End-User Support 90%
Solve problems for end-users to get the communication products working on their devices as effective and efficient as possible reducing the time spent with each query. (40%)Respond to Connect support queries sent via Online chat functionality. (40%)Respond to Play Store and App Store reviews. (5%)Follow all required processes on the ticketing system. (10%)Escalate queries with discretion. (5%)
Remuneration
Market related
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An established, and well rated investment team is looking to fill a key role, this being an Equity Trader. This is a Cape Town based opportunity.This role provides a key trading function on the Equity Trading Desk relating to all Equity, Forex & PA trading requirements in both Local & Offshore markets. Key responsibilities include: Executing orders according to instruction, minimizing market impact. Tracking of market developments and sharing of relevant news. Responsible for managing all downstream processes relating to the trade cycle.Providing ad-hoc reports as requested.Providing assistance to the Derivative Trading Desk as required. Key requirements include: BCom/BBusSci degreeCompleted JSE Registered Securities Trader examsMin 3-5 years experience as Equities TraderProficiency in Bloomberg & related trading software This is an Employment Equity opportunity.
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A rapidly growing global provider of Managed Service and Cloud Solutions seeks an ambitious and customer-centric Service Desk Engineer with superb communication skills to engage with international clients providing remote support and escalation to the senior support team. As the “front door”, you’ll be representing the business, so the responsibility is on your shoulders to provide a professional and positive first impression whilst ensuring a reliable resolution of customer technical issues when raised via the clients help desk. The ideal candidate will require a Degree/Diploma in Computer Science/Information Systems/Engineering or at least 1-year hands-on experience in an IT Desktop/Server support role with essential proficiency in Windows, Microsoft Office Suite, Active Directory & Office 365.
DUTIES:
* First response customer interaction, triage and information gathering.
* Extensive communication; Inbound and outbound calls, email, and internal communications.
* Case hygiene; creation, classification, escalation and management.
* Accurate time logging.
* Remote support on and array of hardware and support systems.
* Adhere to business processes and procedures.
* Standard Operation Procedure (SOP/KB) creation.
* Detailed resolution summary.
* Requires 24/7 shift rotation and working from the office.
REQUIREMENTS:
*Essential –*
* Degree or Diploma in Computer Science, Information Systems, Engineering, or minimum 1-years hands on experience in an IT Desktop/Server support role.
* Windows desktop - Microsoft Operating Systems.
* Microsoft Office Suite.
* Microsoft Active Directory.
* Microsoft Office 365.
*Preferred –*
* MCSE/MCP certification or qualifications.
* Microsoft Server 2012 and above.
* Administration of Microsoft Exchange 2013 and above.
* Knowledge of –
* Microsoft Azure (AZ900, AZ103)
* Microsoft 365 (MS900, MD-100MD-101, MS-100MS-101)
* Monitoring systems (PRTG)
* PSA tools (Service Now)
* RMM tools (Kaseya, LogMeIn)
*While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.*
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to (taryn@datafin.com)(mailto:taryn@datafin.com) and mention the reference numbers of the jobs. We have a list of jobs on (http://www.datafin.com)(http://www.datafin.com/). Datafin IT Recruitment - Cape Town Jobs.
Service, Desk, Engineer
Negotiable
Service, Desk, Engineer
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