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1
DescriptionPURPOSE STATEMENTTo ensure sustainable IT Network for Assupol Group of Companies
1. Provide support and maintain the voice infrastructure.
Monitor voice servers, SIP trunks and gateways for problems(Switchboard system, Call managers, Transcoders, Session Boarder Controllers, and voice gateways)Create user profiles on the cisco phones; add phones and user profiles to call managers; allocate to relevant groups and create hunting groupsCreate user profiles on the soft phones; configure extensions and allocate to relevant groups and create different forwarding optionsCreate integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)Provide support to end-users for cisco handsets and call center softphonesProvide IP Telephony troubleshooting of all Assupol voice systems.Configure and support polycom and cisco phones teleconferencing.Support and maintain billing system (voice engine) (MAN3000)Monitor recording of calls on cisco handsets and Real ConnectMonitor that voice loggers’ servers are operational and attend to errors received.Provide end-to-end support for the Call Center telephony system.Perform trunk traffic analysis.Conduct weekly cisco telephony and call center voice system back-ups.Conduct backups of switches and when changes occur
2. Configure and monitor LAN/WAN infrastructure.
Troubleshoot switches and network links when problems occur.Configure and support LAN switches.Monitor data lines and check performance in Head Office and branches
3. Apply for new lines and maintain current infrastructure4. Liaise and correspond with 3rd party suppliers.
Apply for services from BCX, DD, and Real ConnectObtain quotations from suppliers.Conduct proof of concept when required.Report and follow up on faulty lines
5. Provide reports
Submit performance reports and servers monthlySubmit reports on the telephony system performance on a monthly basis
RequirementsIT-related degree/diploma
Technical/Legal Certification
N+CCNA/CCNP Collaboration is a mustCCNA/CCNPF Routing & Switching An advantage.CCNA Wireless is advantageous.
Experience
IT experience: 5 years minimumInsurance industry experience: 3 years (Advantage)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzY0MjQ0Njk5P3NvdXJjZT1ndW10cmVl&jid=1544016&xid=2764244699
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Call Centre Sales Agents (Outbound)
Menlyn, Pretoria
Permanent
Job Duties
Sell funeral and Life policies (out bound)Apply product knowledgeCapture policy on systemAttend to client queriesProcess amendments on policiesResponsible for own policy retention
Requirements:
MatricCall Centre CertificateRE 5 within 2 years of DOFA.Full FAIS within 6 years of DOFA1 Year Experience as a call centre agent (outbound)Experience with Long Term Insurance (Funeral and Life)Clear ITC
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzc2NzcyODMyP3NvdXJjZT1ndW10cmVl&jid=1619507&xid=2776772832
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in ITTechnical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTM5OTY2NDY/c291cmNlPWd1bXRyZWU=&jid=1696234&xid=613996646
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in IT Technical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDkwNDAwNzQ1P3NvdXJjZT1ndW10cmVl&jid=1696236&xid=3490400745
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Provide support and maintain VOIP infrastructure• Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways)• Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options.• Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options.• Install, support, and maintain Cisco VOIP infrastructure.• Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system.• Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)• Provide support to end-users for Cisco handsets and Real Connect soft phones. • Provide IP Telephony troubleshooting of the company’s telephony system (Cisco).• Configure and support Polycom and Cisco teleconferencing systems.• Support and maintain billing system (voice engine) and assist users with telephone billing queries. • Monitor recording of calls on Cisco handsets and Real Connect system.• Ensure that voice loggers/recordings servers are operational and attend to any errors/issues.• Provide end to end support for the Real Connect telephony system and Cisco IP telephony system.• Conduct weekly Cisco IP telephony and Real Connect system back-ups.
Configure, troubleshoot, and monitor LAN/WAN infrastructure• Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches countrywide.• Configure, support, and maintain Cisco switches on the LAN.• Assist with setting up of cross-connects. • Assist with setting up of new network links for the Assupol branches, monitor existing network links and troubleshoot any network performance issues.• Manage and update the network monitoring system with all the network devices.• Create and update architectural diagrams for the company’s IPT system.• Perform traffic analysis on switch trunk interfaces.• Cisco switches configuration files backups when changes occur.
Liaise and correspond with 3rd party suppliers• Apply for services with all our external providers (network links, telephony system etc.)• Obtain quotations from suppliers and assist with the procurement process.• Ordering of Cisco handsets and switches.• Conduct proof of concepts when required.• Report and follow up on faulty network links and telephony system issues with the relevant ven...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDcxNzkyNTM3P3NvdXJjZT1ndW10cmVl&jid=1619511&xid=1471792537
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One of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch.
Responsibilities:
Drafting reports - call closure stats and 1st line support matters
Process implementation and driving continuous improvement (For call closures)
Stakeholder engagement
Assigning JIRAS
Escalating calls to 3rd Line and other teams
LAN and WAN support
Installing software
Troubleshooting
Assembling of computer
Maintain and repair hardware
Maintain and install cables
Inventory maintenance for hardware and software
Assist users - 2nd line support
Procure laptops and desktops
Asset management - obtain quotes, tracking and managing assets
Must have:
A+ and N+
Team leader - Technical support experience
No less than 5 years' experience in 2nd and 3rd line support
Valid drivers' license
Excellent English communication
Clear credit record, clear criminal record
Contactable references of 2 most recent employers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDEyNzEzNTIyP3NvdXJjZT1ndW10cmVl&jid=1696235&xid=2412713522
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DescriptionPURPOSE STATEMENTTo ensure sustainable IT Network for Assupol Group of Companies
1. Provide support and maintain the voice infrastructure.
Monitor voice servers, SIP trunks and gateways for problems(Switchboard system, Call managers, Transcoders, Session Boarder Controllers, and voice gateways)Create user profiles on the cisco phones; add phones and user profiles to call managers; allocate to relevant groups and create hunting groupsCreate user profiles on the soft phones; configure extensions and allocate to relevant groups and create different forwarding optionsCreate integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)Provide support to end-users for cisco handsets and call center softphonesProvide IP Telephony troubleshooting of all Assupol voice systems.Configure and support polycom and cisco phones teleconferencing.Support and maintain billing system (voice engine) (MAN3000)Monitor recording of calls on cisco handsets and Real ConnectMonitor that voice loggers’ servers are operational and attend to errors received.Provide end-to-end support for the Call Center telephony system.Perform trunk traffic analysis.Conduct weekly cisco telephony and call center voice system back-ups.Conduct backups of switches and when changes occur
2. Configure and monitor LAN/WAN infrastructure.
Troubleshoot switches and network links when problems occur.Configure and support LAN switches.Monitor data lines and check performance in Head Office and branches
3. Apply for new lines and maintain current infrastructure4. Liaise and correspond with 3rd party suppliers.
Apply for services from BCX, DD, and Real ConnectObtain quotations from suppliers.Conduct proof of concept when required.Report and follow up on faulty lines
5. Provide reports
Submit performance reports and servers monthlySubmit reports on the telephony system performance on a monthly basis
RequirementsIT-related degree/diploma
Technical/Legal Certification
N+CCNA/CCNP Collaboration is a mustCCNA/CCNPF Routing & Switching An advantage.CCNA Wireless is advantageous.
Experience
IT experience: 5 years minimumInsurance industry experience: 3 years (Advantage)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjEzNzU0NDUwP3NvdXJjZT1ndW10cmVl&jid=1498628&xid=2613754450
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TEMP ASSIGNMENT FOR 6 MONTHS
JOB PURPOSE:
Responsible for managing our IT infrastructure, this will include the entire desktop environment, software/applications and networks.
MAIN ACCOUNTABILITIES
Ensure that all the incidents / requests are responded to within required SLA.Provide telephonic / remote support.Ensure clients are kept up to date regarding their incidents and requests.Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.Maintain a high degree of first-time resolution for all support queries and adhere to all service management principles as directed.Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.Ensure connectivity of IT systems and the internet.Support users remotely as well as onsite as directed.Support users in the use of computer equipment by providing necessary training and advice.Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.Pre-build and setup PCs/ notebooks and systems where required.
MINIMUM REQUIREMENTS
Grade 12Minimum A+ N+ or similar preferableA minimum of 2-3 years’ experience as an IT Infrastructure support technician.Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busy
with studies)
Windows 10 certificationOffice 2016/2019 and Office 365 certification an advantage (even if currently busy
with studies)
Driver’s licence and own reliable transport essential
KEY COMPETENCIES FOR THE ROLE HOLDER:
After hours availabilityAbility to troubleshoot and provide recommendations for resolving technical issues.Overtime and standby will be required on occasions; including Saturdays and Sundays if requiredHands on approach and a willingness to learn is a must.Commitment to future job relevant certifications essential.Strong interpersonal skills - comfortable interfacing with all levels of companyExcellent communication in English, both verbal and written.Well presented.
CHARACTERISTICS FOR THE ROLE HOLDER:
Passionate and resourceful, going the extra mile.Ability to prioritize and work under pressure.Ability to work independently.Positive attitude, always portraying a professional image.Effective time management.Ownership of tasks and using initiat...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82Njg0OTMwNTM/c291cmNlPWd1bXRyZWU=&jid=1223007&xid=668493053
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Introduction
A leading company in the Butchery/ Meat Industry is looking for experienced Sales Representative / Employee Brand Representative to join their team.
Duties & Responsibilities
KEY PERFORMANCE AREAS (KPA’S) 1. Customer Relationships
Establish, develop, and maintain positive business and customer relationships.Expedite the resolution of customer problems and complaints to maximize satisfaction.Complete weekly call cycles at relevant retail stores 10 to 15 calls per day.Grow and maintain a customer database by building sound relationships.Continuously seek new opportunities.Present, promote and sell products/services using solid arguments to existing and prospective customers.
2. Sales Targets
Achieve agreed upon sales targets and outcomes within schedule.Coordinate sales effort with team members and other departments.
3. Monthly Reporting
Submit monthly reports (performance and competitors in our landscape).Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
4. Other
Attend meetings as and when required at designated locations – Manager or Customer Meetings.Collaborate with Sales/Merchandisers etc. to drive the business performance.Attend trade shows and marketing events as required.
Desired Experience & Qualification
QUALIFICATIONS
Grade 12 (Matric).Tertiary Qualification (or studying towards) in Business, Marketing Communications, or related field would be advantageous.
EXPERIENCE
Proven work experience (minimum of two year’s) as a Sales Representative.Proven track record of successfully managing customer relationships.Valid driver’s license is mandatory.
KNOWLEDGE REQUIRED
Excellent knowledge of MS Office.Working knowledge of CRM systems.
SKILLS REQUIRED
Relationship management skills and openness to feedback.Ability to create and deliver presentations tailored to the audience needs.Prioritizing, time management and organizational skills.Strong verbal and written communicaiton skills.Ability to work efficiently - on own or as part of a team, in a highly pressurised environment.
Package & Remuneration
Remuneration Package:
Salary package is between R15k and R20k CTC per month;Company Car;Petrol card;Company Cell phone;Laptop.
Interested?
Please send your CV to hr1@peopledimension.co.za.
SUBJECT LINE - Sales Representative / Employee Brand Representa...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDg3MjEzMjk0P3NvdXJjZT1ndW10cmVl&jid=1124212&xid=1487213294
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Introduction
A well-established engineering software solutions company based in Centurion is looking for an experienced Internal Sales Assistant to join their team.
Duties & Responsibilities
Assist the BDE to achieve Targets and Increase Sales Revenue within TerritoryDeveloping New Leads through Prospecting and Cold Calling ActivitiesQualification of all inbound Marketing ( MQL )
Webinar
Seminar
Qualification of all Sales Leads ( SQL )Updating of all Leads created in Sales CRM, conversion of Leads to OpportunitiesFollow-up and handling of all inbound customer calls or email enquiriesUpdating of all Customer records in CRM in joint effort with the Business Development ExecutiveCreation of all Sales Quotes, Payment Notices directly or via the Sales Administrative AssistantUpdating and creation of Sales Opportunities in CRM in joint effort with BDE
Current Forecasting
Sales Pipeline
Liaise with Accounts Department and Technical Teams – Post Sales Delivery and ImplementationsTerritory Research and Market Segmentation – Potential and Existing CustomersAlign with and Support Marketing and Sales Plans – Actioning Marketing and Sales CampaignsImprove relevant Product knowledge by participating in eLearning or Group Coaching SessionsFollow up on all outstanding, Documentation or Payments - Orders received or DeliveredSet up Meeting Appointments for the BDE’s at Prospective CustomersLiaise and Co-Ordinate with Technical Team on Demo Preparations & Technical MeetingsPerform all general related administrative duties as required
Desired Experience & Qualification
Formal Education & Certification
Matric - requires standard mathematics
Knowledge & Experience
1 years working experience in a manufacturing/engineering environmentCold callingAssisting a BDE to reach monthly sales targets
Personal Attributes
Excellent customer serviceStrong communication skillsTime – ManagementConfidenceComfortable with telecommunications
Package & Remuneration
R12 000 - R15 000 pm CTC plus 1% commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTgyODY2NDk2P3NvdXJjZT1ndW10cmVl&jid=1202952&xid=3182866496
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Introduction
A leading company in the Financial sector is looking for an Office Portfolio Administrator Manager to join their company based in Olympus, Pretoria East.
Duties & Responsibilities
Supervise and support Executive Client Portfolio Administrators in an office environment with executive duties to include, but not limited to:Understand, execute and manage intermediary services as defined by the FAIS act.Receive and execute tasks and instructions via email, electronic voice and telephone;Prepare reports and correspondence, typing, data capturing and CRM;Maintaining client relationship, liaison via email telephone etc;Liaison with service providers, instructions to and management of their execution;Keeping and execution of minutes, in meetings, conference calls or in client consultation;Review and maintain ongoing instructions and client portfolios;General influence to maintain a professional office environment
Desired Experience & Qualification
Matric QualificationA relevant bachelors qualificationUnderstanding of economics, financial markets, income tax and accounting;Knowledge of insurance and investment administration and understanding of regulation;Minimum 3 years' experience in a similar management role.Computer literacy (MS Office), understanding of CRM systems, swift accurate typing skills;Afrikaans and English with good communication, verbal and writing skillsDriver’s licence and own reliable transport
Personal competencies
Tactful, patient, group orientated team player, methodical, detail conscious, accurate and tidy;Able to operate independently;Results orientated, energetic, productive and able to show initiative;Ability to prioritise activities and adjust effectively;Manage difficult situations calmly, with optimism and be resilient under pressure.
Package & Remuneration
Market related.
Interested?
Please mail your CV to hr1@peopledimension.co.za
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjU1OTYxMjc/c291cmNlPWd1bXRyZWU=&jid=1163764&xid=425596127
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Job Description/Duties:1. Monthly/Weekly Reconciliation • Reconciling Vendor Accounts. • Ensuring Vendor accounts are paid up to date. • Follow up on reconciling items. • Ensuring all Vendor Account Statements are received. • Preparation and allocating of payments. • Updating accrual report. • Sending out all Remittances. 2. Fixed monthly recording • Ensuring all fixed monthly tax invoices are received and captured within the deadline. • Calculate accruals and update report for all fixed monthly expenses. • Ensuring payments for all fixed monthly invoices are made by the due date. 3. Invoice Handling • Ensuring all Tax Invoices are valid as per SARS Regulations (5 Point Check). • Capturing of Invoices through Meat Matrix and Sage 200 Evolution. • Filing of all documentation.4. Vendor Maintenance • Completion of New Credit Applications. • Maintaining Vendor details. • Loading of new/existing beneficiaries. 5. Other 6. • Taking phone calls and answering billing questions from suppliers. • Participative and able to work as part of the team
Minimum Requirements:QUALIFICATIONS• Grade 12 (Matric Certificate). • Tertiary Qualification (desirable) or studying towards a Bookkeeping / Finance Degree would be advantageous.
EXPERIENCE • Minimum of 1 – 3 year’s work experience in a similar role. • Accounting System experience would be advantageous.
KNOWLEDGE REQUIRED • Sage 200 Evolution. • Working knowledge of Ms Office with a thorough understanding of MS. Excel at a Basic/Intermediate Level. • Meat Matrix experience would be an advantage.
SKILLS REQUIRED • Ability to operate computerised accounting, spreadsheets, sand word processing programs at a proficient level. • Effective verbal and written communication skills. • Proactive, organised, able to multitask and work well under pressure• Ability to meet strict deadlines. • Attention to detail. • Good problem-solving skills. • Good understanding of basic bookkeeping and accounting payable principles. • Ability to calculate, post and manage accounting figures and financial records
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ5Mjk0MTU/c291cmNlPWd1bXRyZWU=&jid=1261649&xid=284929415
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Relationship Manager
Introduction:
A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team.
Job purpose:
Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the United States market.
The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the delivery and use of the hearing aids.
In-the-job training will be provided with regard to hearing aids and hearing loss.
Requirements
Minimum education (essential):
Matric
Minimum applicable experience (years):
1 - 3 years
Required nature of experience:
· Customer relations
· Telephonic sales and cold calling
· Call centre
· Administration
· Working within a digital environment
Skills and Knowledge (essential):
· CRM system experience
· Telephonic sales experience and high conversion rates
· Excellent English skills with a neutral accent
Other:
· Working hours from 15:00 - 02:00
· Working shifts, four working days on, one working day off
· Monday to Friday, occasionally on Saturdays
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management (30%)
· Solve problems for end users to get the products working.
· Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
· Manage the ticketing system.
· Escalate queries with discretion.
· Respond to queries and follow up with feedback.
· Conduct business professionally when communicating and interacting with clients to ensure client satisfaction.
· Maintain a high ‘customer effort score’ by going above and beyond for customers.
· Complete assigned CRM tasks for follow-ups and support calls to clients.
New Business Generation (40%)
· Generate and secure potential revenue by:
o Calling new prospective clients.
o Following up on calls.
o Following up on supplied leads.
· Achieve set goals and targets.
· Upsell additional products to existing clients.
Communication Management (20%)
· Keep client interaction logs up to date on Salesforce.
· Report on campaign...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTE0NzAxNjI3P3NvdXJjZT1ndW10cmVl&jid=1328268&xid=2914701627
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Introduction:A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.
Job purpose:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
REQUIREMENTSMinimum education (essential):National Senior Certificate
Minimum applicable experience (years):• 4 years• Required nature of experience:• Debt collection• Experience in an international call centre is beneficial
Skills and Knowledge (essential):• Accounting Software (ie Pastel / Xero)• Microsoft Excel• Google Suite
Other:• 5 days a week; 9 hours a day with an hour lunch.• Hours: 16h00 - 01h00
COMPETENCIESEssential Competencies:Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding Standards
Important Competencies:• Interpreting Data• Developing Expertise• Adopting Practical Approaches• Thinking Positively• Embracing Change• Inviting Feedback• Understanding People• Valuing Individuals• Managing Tasks• Producing Output• Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison 90%• Follow debtors collection process.• Suggest optimisations to debtors collection process.• Ensure proper and clear correspondence with customers including via phone, email and text.• Ensure proper record is kept of all communication with debtors on relevant platforms.• Ensure Salesforce is updated with activities in the debtors process.• Ensure customer contact details in Salesforce are correct after confirming details with the customer.• Update and maintain customer contact details in Salesforce.• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.• Meet all relevant debtors deadlines.• Plan and structure daily work to meet deadlines efficiently.• Negotiate payment arrangements with customers to increase debt collection.
Stripe administration 10%• Process payments on Stripe.• Update credit card details on client accounts.• Maintaining records of the above on relevant platforms.• Process credit notes on Stripe.• Compile letters of demand.
QMS• Follow relevant processes in line with the dictated QMS processes
Salary offered:Market related
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CONTINIOUS IMPROVEMENT AUDIOLOGIST
INTRODUCTIONA medical device company situated in Pretoria is looking to employ an analytical and innovative Audiologist with a minimum of 5 years’ experience to join and improve the productivity of their team.
Job purpose:Responsible for developing training material and continuously presenting it to inhouse Audiologists (Hearing Experts) and Relationship Managers in the Hearing Hub. It’s for continuous improvement and agent training in the Hearing Hub. This person will also be involved with optimising the salesprocess/conversations to up the conversion.
REQUIREMENTS
Minimum education (essential):• Relevant degree in AudiologyMinimum education (desirable):• Masters degree in AudiologyMinimum applicable experience (years):• 5 yearsRequired nature of experience:• Training content generation• Training facilitation• Audiological research• Hearing Aid troubleshooting• Hearing Aid fitting• Customer interaction• Experience in a corporate environment
Skills and Knowledge (essential):• Quality control - analysis and interpretation of calls• Customer relationship management system• Sales processes• Coaching
Other:Working hours:• Five days a week, Monday to Friday, 12:00 - 21:00 depending on daylight savings.
COMPETENCIESEssential Competencies:• Examining Information• Documenting Facts• Developing Expertise• Articulating Information• Team Working• Checking Things• Producing Output• Taking Action
Important Competencies:• Providing Insights• Establishing Rapport• Making Decisions• Conveying Self-Confidence• Showing Composure• Thinking Positively• Resolving Conflict• Inviting Feedback• Meeting Timescales• Following Procedures• Managing Tasks• Pursuing Goals
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVESTeam Support 20%
Assist with active monitoring and reporting of performance of team membersMonitor and enforce correct use of internal systems.Monitor and enforce HIPAA and POPIA Privacy Requirements.Assist with relevant HR related processes (ie onboarding, performance management etc.)Assist with enhancing and encouraging a culture of excellent client service.Assist with cultivating and maintaining a healthy and effective team culture.
Training and Content Development 60%
Develop an...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODEyMzU4NTk/c291cmNlPWd1bXRyZWU=&jid=1315882&xid=581235859
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Introduction
A leading company in the Financial sector is looking for an Office Portfolio Administrator Manager to join their company based in Olympus, Pretoria East.
Duties & Responsibilities
Supervise and support Executive Client Portfolio Administrators in an office environment with executive duties to include, but not limited to:Understand, execute and manage intermediary services as defined by the FAIS act.Receive and execute tasks and instructions via email, electronic voice and telephone;Prepare reports and correspondence, typing, data capturing and CRM;Maintaining client relationship, liaison via email telephone etc;Liaison with service providers, instructions to and management of their execution;Keeping and execution of minutes, in meetings, conference calls or in client consultation;Review and maintain ongoing instructions and client portfolios;General influence to maintain a professional office environment
Desired Experience & Qualification
Matric QualificationA relevant bachelors qualificationUnderstanding of economics, financial markets, income tax and accounting;Knowledge of insurance and investment administration and understanding of regulation;Minimum 3 years' experience in a similar management role.Computer literacy (MS Office), understanding of CRM systems, swift accurate typing skills;Afrikaans and English with good communication, verbal and writing skillsDriver’s licence and own reliable transport
Personal competencies
Tactful, patient, group orientated team player, methodical, detail conscious, accurate and tidy;Able to operate independently;Results orientated, energetic, productive and able to show initiative;Ability to prioritise activities and adjust effectively;Manage difficult situations calmly, with optimism and be resilient under pressure.
Package & Remuneration
Market related.
Interested?
Please mail your CV to hr1@peopledimension.co.za
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjc0OTkyMTI4P3NvdXJjZT1ndW10cmVl&jid=1567685&xid=3274992128
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Sales Executive
Introduction
A medtech company specialising in hearing aid software is seeking a Sales Executive with at least 3 years’ experience in B2B sales in the software sector to join their team.
Job purpose:
Responsible to generate leads and sales, manage and maintain the customers and increase revenue from existing customers as well as providing ongoing operational support to sales team.
REQUIREMENTS
Minimum education (essential):
Matric
Minimum education (desirable):
Relevant Diploma or Certificate
Minimum applicable experience (years):
3 - 5 years
Required nature of experience:
FirmwareSoftwareSalesCold CallingWorking within a digital environmentDigital technology
Skills and Knowledge (essential):
Working on/with Windows or IOSIT SystemsManaging ClientsCRM systemPresentation skillsSlack
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Revenue Generation and Sales 50%
Generate new business and new accounts against targets.Upsell and cross-sell on existing business.Source and sign new clients nationally and internationally.Convert sales leads within reasonable time and in line with sales targets.Work within pricing guidelines provided by Marketing.Prepare and control budgets / forecast / sales pipeline.Prepare an appropriate sales approach for different audiences, including presentations and discussions.Prepare quotes and invoices on time and accurately.Prepare proposals and presentations on time and accurately.Monitor the conversion process with adequate communication and feedback to potential clients.Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.Attend conferences and events to source new business.
Client Relationship Management 25%
Conduct regular customer check-in’s to maintain good relationships.Manage customer expectations.Monitor after sales services and support.Ensure appropriate handover to relevant stakeholders after successful sale.Act as product specialist on relevant products,Provide training on various products and procedures for current clients.Develop an understanding of customer requirements.Communicate proactively and efficiently with customers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzYwNjExMDc/c291cmNlPWd1bXRyZWU=&jid=1416670&xid=636061107
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Duties & Responsibilities
An IT Solutions provider to the corporate markets is experiencing a consistent expansion in their client base, and is looking to employ a representative to serve this promising market. They have been in business since the early 2011 and specialise in Hardware, Software, Consumables, Cloud, and Enterprise & Security Solutions.
The role lends itself to a turnkey solution sales opportunity, as the organization already consists of IT Division including Advanced Networking, Cloud and IT Security.
They are looking for a hands-on dynamic person with a passion for IT and not someone that hides behind a desk.
Duties & Responsibilities
Hunting new business by cold calling potential customers and selling the company’s products & servicesFarming new business from existing client database by following up with past customers and cross selling products & services.Following up on leads generated by other departments.Attending meetings with potential customers and closing sales.Building a sales pipeline to ensure a constant stream of sales.Develop and map sales and marketing opportunities.Working to monthly sales and revenue targets as set by the business.Progressing towards activity targets and KPI’s set by the business.Identify customer needs and requirements.Ensure after sales follow up with client and report back.Maintain client contact via e-mail, telephonic contact and ensure updated database as required.
Requirements:
Computer LiteracySales ExperienceFluency in Afrikaans and EnglishTertiary qualification advantageous
Desired Experience & Qualification
Sales
Customer SkillsCustomer LiaisonCustomer ServiceTelesalesClient RelationsAttention to detailstrong Administrative Skills
Beneficial Skills:
Grade 12 / Matric5 Years Sales Experience with proven track record of Sales in IT IndustryOwn Reliable VehicleValid Drivers Licence
Package R25,000 to R30,000.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDg0MTM0MTM0P3NvdXJjZT1ndW10cmVl&jid=1512296&xid=3484134134
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PRODUCT AND SUPPORT EXPERT
INTRODUCTION
A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years’ experience within a similar role to join their team.
JOB PURPOSE
Product Experts provide high quality first line support and remote care to hearX USAThey maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids.
REQUIREMENTS
Minimum education (essential):
Matric
Minimum education (desirable):
Customer Satisfaction Certificate
Minimum applicable experience (years):
2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)
Required nature of experience:
Customer relations and relationship managementTelephonic and email supportVideo calling experience (advantageous)Contact centre experienceTelephonic sales experience and high conversion rates (advantageous)Technical support experienceAdministration and record managementWorking in a digital environment
Skills and Knowledge (essential):
CRM system experienceTelephonic sales and support skillsExcellent English skills (written and spoken)Excellent communication ability and oratorshipConflict management
Other:
Working hours: 16h00 - 03h00Working shifts, four shifts a week (Monday to Saturday)These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time
COMPETENCIES
Essential Competencies:
Establishing RapportInteracting with PeopleValuing IndividualsUnderstanding PeopleConvincing PeopleArticulating InformationShowing ComposureResolving ConflictExamining InformationDeveloping ExpertiseAdopting Practical ApproachesFollowing Procedures
Important Competencies:
Upholding StandardsGenerating IdeasInviting Feedbackhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDM2Mzg3NjU2P3NvdXJjZT1ndW10cmVl&jid=377524&xid=3036387656
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Calling Junior and Intermediate Java Developers
Requirements:
1-5 years Java Development experience
Java
Javascripts
MS Server experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzIyNTgyNDY/c291cmNlPWd1bXRyZWU=&jid=1127439&xid=172258246
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