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KPA’s
Responsible for planning, controlling, and ordering food and beverages: execute F&B orders, process guest’s complaints good-naturedly, authorise F&B supplies and place orders, track and order shipments.
F&B Operations
Ensure waiters are correctly and smartly dressed, & offer professional (& courteous service to guestsEnsure restaurants and cloakrooms are clean, and that table appointments, (+ flower arrangements) are impeccable.Ensure that room service staff are correctly and smartly dressed and serve their guest professionally and friendly.Ensure that room service orders are executed promptly and that they comply with the required standards.Ensure that barmen are well trained, correctly dressed and serve their guest in a professionallyEnsure that bars and cloakrooms are clean and stockedEnsure efficient running of the banqueting department and that all banqueting rooms (& cloakrooms), are tidy & cleanEnsure an effective table reservation systemEnsure that company and statutory hygiene standards are maintainedEnsure that a minimum of 75% is achieved on first kitchen Audit (Management to advise when) and a further 80% on the next one.Implement a new ‘touch’ per year for the dining experience by April 2023 (WINET)Participate in the creation of 12 tailored events per a yearEnsure the quality of the food, the service, the look and feel of the restaurant is to the standard of DHR and that of consultants from the TICS and property Shareholders.Maintain standards equivalent to a 4* Hotel
Stock Management
Ensure profit margins are maintained, agreed costs are not exceeded through effective control systems, (incl issuing against dockets, sales analysis, menu costings & cash checks).Prepare proper forecast and meet desired revenues for all beverage outlets on-board.Ensure consumable and non-consumable goods are ordered, correctly stored and issued to various departments.Ensure procedures are adhered to, that no bills exceed the stipulated limit without prior approval & that written confirmation, purchase orders, or order numbers are on file.Maintain effective cost control in all areas of the F&B department.Responsible for the final delivery of all F&B products aligned with company´s standards.Ensure that monthly stock takes are conducted.Timeously submit (on the required format) all required information for budgeting purposesmonitor industry trends and make recommendation how it could be implemented & improved in the catering chain.
Management
Participate in daily scheduled mealtimes preparati...
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Jozini Tiger Lodge is seeking a Conferencing and Banqueting Manager to join our dynamic team. This role requires someone to supervise and control all banqueting operations in assistance to and with the General Manager and F&B Manager to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits. The person will also be responsible for the smooth running of the Front Office Operations in conjunction with the General Manager when the front office manager is on off duty.Key responsibilities:1. Banqueting OperationsCheck duty rosters daily in allocated areas, ensure coverage and monitor timekeeping and absenteeism.To take clients on on-site inspection to venues and attend food tasting when required.To ensure a prompt, courteous response and to follow up on all enquiries.To ensure that once a booking is confirmed that all details and requirements requested by the customer has been noted using a check list to ensure correct staff turnover and sufficient supplies are planned for.Ensure that all relevant departments receive the correct information pertaining to each event in order to ensure correct billing.Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.Ensure that banqueting staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.Ensure that the restaurant is clean and well maintained, that table appointments, including flower arrangements are impeccable.To ensure effective briefing of waiting staff before the function commences in liaison with the F&B Manager.To ensure that waiting and bar staff know the limit of the open bar and that this is not exceeded.Ensure that food and beverage orders are executed promptly and that they comply with the required standards.Ensure that an effective table reservation system is in operation.2. Front Office OperationsTo ensure that all Front of House staff are correctly and smartly dressed at all times.To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.Effectively conclude face to face meetings with all staff that are under your management.Ensuring that guests receive welcoming and are informed about products.Deal with complaint escalated promptly and calm down irate customers.Monitor local reservations and ensure they are accurately booked on the system.To ensure effective and speedy check in-out facilitiesTo ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.Print special arrivals list in morning and together with GM review arriving guests.Deal with Debtors accounts and statements.3. Stock ControlEnsure that profit margins are maintained, agreed costs are not exceeded through effective control systems in conjunction with the F&B department.Ensure that cons
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