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Level 3 IT Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact for clients, you are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the client’s expectations in dealing with any incidents or service requests and you will continuously better yourself through training and research to ensure that you are able to deliver an unrivalled experience for the client’s end-users. * Represent the Numata brand, always remembering you are the first point of contact and the face of the company * Deliver exceptional service to internal and external customers * Respond to customers within SLA * Capture all details as accurately as possible in our PSA Platform, providing complete resolution descriptions. * Analyze issues and develop resolutions in a timely fashion * Provide support to clients on all supported applications. * Provide regular updates to clients with regards to incident updates * Ensure that issues are resolved in line with Numata’s best practices. * Escalate any ongoing, unresolved or business critical problems to your Team Leader or MSOC Manager in a timely fashion. * Track and manage your work record via regular time and ticket/ task time entries * Provide guidance and training to customer personnel, empowering the users to help themselves * Create/ update Knowledge Base articles / technical notes as solutions are identified or articles found to not be current. * Supervise all 3rd party product installations and/or the related repair and maintenance activities when required remotely. * Identify and suggest possible improvements on procedures or systems to your Team Leader. * Keep abreast of modern technologies as well as Numata Standard Operating Procedures. Degree / Diploma in IT Related field of study and / or 2 years relevant experience. * Basic Salary * Medical Insurance * Funeral Cover * Life cover on Death and Disability Degree / Diploma in IT Related field of study and / or 2 years relevant experience. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEzNDQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155808&xid=1555_13441

Randburg

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*Reference: JHB004445-DH-1* Our Client in Isando is looking for an External Sales Representative/Executive. This position is reserved for a technical sales person that must do external client visits. They undertake the role of initiating their own sales and managing accounts assigned to them, ensuring customer satisfaction. They actively service the customers. She/he must be self-driven and strive to place the company well in the market and be able to give value add feedback to management on customers and market trends determined during fulfilment of their role. * *Basic Requirements* * Team player * Self-driven and able to manage own schedule between seeing external customers and desk work * Usage of CRM system * Ability to use the key systems in place for generating sales orders, quotations and invoicing. . Some technical knowledge around batteries / energy storage preferred. * *Key Responsibilities* * Regular physical client visits * Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers. * Analyse trends by markets, and by applications and brand preferences * Focuses sales efforts by studying existing and potential volume of dealers. * Submit stock requisition forms to allow for customer needs to be met * Project stock needs to communicate to purchasing department – through liaising constantly with customers their product cycles, and future changes * Execute and follow up on quotations determining where possible reason and volume of rejected quotations * Sales orders to be initiated on and maintained accordingly on the system – ensuring all details are accurate at all times as communication with customer is maintained. * Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual reports in a format agreed on with manager * Approach management with insight as to the direction customers are taking and market trends on a add needs be basis, in writing * Follow up on delivery and ensure orders are delivered as communicated if not that necessary communication is shared with the customer, particularly for large customers or out of town customers * Follow up on overdue accounts * Facilitate new customer credit account opening and liaise closely with finance * Awareness of import schedule and inventory inflows through liaisons with purchasing and finance need to take initiative and be able to understand reports sent from the respective departments * Ability to check inventory status and ease of manoeuvring the system whilst on the phone with customers to answer their queries * Take initiative in selling stock * Follow up on customer complaints, . Follow up where prototype/samples have been sent through to customers * Ensure that sales targets set by management are attained * Ensure adequate knowledge of companies product/solu https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM5MTI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231848&xid=1555_39125

Sandton

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JOB DESCRIPTION The IT Team Leader will play an integral role in driving the support team to deliver on agreed SLA targetsCommunicates company goals, safety practices, and deadlines to the IT teamMotivates team members and assesses performanceKeeps management updated on team performanceCommunicates concerns and policies among management and team membersResponsible for facilitating Daily Team huddles, prioritizing tasks based on business requirements as well as being accountable for performance of Team goals KEY PERFORMANCE AREAS Maintains service and quality levels according to the company’s business standards, processes and proceduresDocument Standard Operating procedures and processes relating to client specific systemsManages the client’s expectations with regards to break-fix calls and service requestsDevelops and maintains a professional working relationship with the client on behalf of the companyResolves all calls logged by the Call Centre Agents and Back Office staff, relating to desk-top issues and ensuring done within SLAEscalates calls to the relative partiesInstall’s Desktop and Server PlatformsConfirms Call resolution with client before resolving of the callInvestigates and reports on incidents relating to server, desktop and telephony queries and systemsLiaises with 3rd party vendors to resolve escalated and problems and queriesCoaches and provides ongoing support of direct reportsManages direct reports’ performanceDocuments direct reports’ Personal Development PlansProvides regular feedback on performanceDevelops performance promises for all direct reports and conducts midyear and annual performance reviewsEnsures that all Human Resources policies and procedures are observedConvenes regular Client Contract Manager and service provider meetings to monitor and enhance performance and maintains highest customer satisfactionConducts and provides monthly care reports to Client Contract ManagerProvides monthly and quarterly reportsConducts continual service improvement studies within the environmentDrives standards such as ITIL and ISO within the CSA business and ensures adherence to best practicesUnderstands the customer business and processesConstantly reviews existing processes and improves where necessaryImplements policies, processes, procedures, and workflow instructionsEnsures the Operations are supported in a standardized and consistent mannerImplements, maintains, and manages the cascading of all relevant company policies & procedures to team membersReports all Health & Safety incidents to the Occupation... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDE4MDU1MzYyP3NvdXJjZT1ndW10cmVl&jid=1123168&xid=3018055362

Higgovale

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Our client is looking for a strong B2C E-commerce Website Project Manager to join their team in Noordhoek.The candidate is a self-starter that is very strong in project management skills, strong in e-commerce web design, are able to understand and converse about business requirements.Duties and Responsibilities:To study the clients proposal, receive the clients brief and have a consultation call with the client to understand their business and technical requirements.Establish Website project scope: summarise your final scope and timeline in the customer brief with their approval. Provide client with a comprehensive list of their requirements to meet deadlines.Lead the architecture planning committee and establish a sitemap, navigation and homepage structure to answer the brief fully.Get internal and then customer approval.Work with designers to establish a visual mock up of the pages as agreed in clients package.Get internal and customer approval.Assist with the site set up (welcome page), Google Analytics integration, Social Media integration and email subscription feature as defined by client.During this phase the developers will code the site and you will implement parts of the site architecture and design (if template is used).After design you will assist with various integrations (working with the developers) and then load content as per package.Manage others doing testing and debugging.Get customer sign off on site. Instigate payment process (due in 6 weeks from sign off).Training with the client to enable them to manage their own back end and load content.Create a video for this training so that we can provide further assistance to clients.Launch the site on the day agreed with customer and monitor the site for the first week.Write a performance report at the end of that week and hand the site over to help desk.Maintain a high level of organizational and time management work habits.Demonstrate a strong Internet proficiency and ability to communicate effectively with varied Internet audiences.Understand the demands of client projects, the importance of excellent customer service and handles critical and sensitive issues effectively.Always represent and reflect the Companys Core Values.Project a positive image when representing the company to clients and the community.Utilise company software, KPI systems and ticket systems as required by the company in an accurate and timely manner.Keep equipment operating by following operating instructions; and calling for repairs in a preventative fashion.Key Skills A drive for excellence and applying their own initiative in appropriate, effective ways.Self-starter with management potential.Finisher completer with strong organisational skills.Willing to learn new platforms, with plug ins and integrations.Familiar with an e-commerce platform like Shopify, Woocommerc https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU0NDkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126053&xid=1109_54491

Noordhoek

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Manager: Content Management Systems Highly attractive salary Cape Town or Johannesburg (Hybrid) Outstanding opportunity to make a considerable difference within a mobile-first employee engagement company that connects large businesses with their dispersed, non-desk workforce to improve communication, increase engagement and boost productivity. A company that is taking communication to new heights. The purpose of this job is to position our client as a market leader in content management services through developing CMS thought leadership, driving CMS new client sales and upsells, enhancing the quality and efficiency of CMS delivery and client relationship management to boost customer satisfaction and retention. The key areas of responsibility are: Strategic ManagementEminenceBusiness DevelopmentDelivery ManagementPlanning and BudgetingPeople Management1. Strategic Management Contributing to business strategy and growth plansWorking with fellow members of management to collectively implement business objectives2. Eminence Developing thought leadership products on the value, impact and leading praxis of content management services such as articles and speeches as well as contributing to white papers, case studies, blogs and video content guides 3. Business Development Leading the effort to source new clients for content management services including the development and implementation of new client acquisition plans, sales pitches and proposals. 4. Delivery Management Driving content management services best practice through providing leadership and guidance to the CMS teams as well as the development of CMS methodologies, templates and policiesDriving effective management of client relationships5. Planning and Budgeting Driving the annual CMS unit planning process in conjunction with the General Manager: Professional Services and the Head: PS OperationsDeveloping an annual budget for the CMS unitEnsuring unit adherence to budget parameter6. People Management Driving effective performance managementEnsuring the sourcing and retention of unit critical skillsQualifications and experience required: Diploma/Degree in CommunicationsOver 2 years of experience in managing a content management services team or unitAt least 5 years of customer success management and/or content management services experienceManagerial experience in a SaaS organization We look forward to seeing your CV! https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ2OTA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1159277&xid=1108_46908

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study desk in Gauteng (4 results)

Results for study desk in General Worker Jobs in Gauteng