Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Results for customer service jobs in Find Restaurant Management Jobs in Gauteng
SavedSave
We are a dynamic high-end high-volume restaurant. You will need to perform the following;Effective management of staff, creating a positive work environmentManage budgets and marketing within the store.Create a positive customer experience every day, all the time – mitigate customer complaints and or respond with empathy, efficiently and effectively and increase customer loyaltyConduct daily operations procedures, including : - stock management, opening and closing procedures, daily cleaning – health and hygiene checks, waste management, temperature control, borrowing and lending, breakage managementManage daily Front of the House and Back of the House restaurant operations (working with the Kitchen Supervisor)Train and coach staff on customer service standards (waiters), following SOPs and prep times (kitchen and bar)Ensure adherence to restaurant standards – conduct monthly store and product evaluationsManage current suppliers to ensure best quality product and accurate and cost-effective pricingManage staff responsible for preparing foodstuffs for central kitchen and stock control thereof.Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Have valid references on CVExperience:Restaurant General management: 5 yearsAbility to commute/relocate:Sandton Gauteng: Reliably commute (Required)Experience:Restaurant General Management: 5 years (Required)Job Type: Full-timeSalary: R28 000,00 - R40 000,00 per monthExperience:GM: 5 years (Required)
17d
VERIFIED
1
SavedSave
Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Area Manager to to join their team and oversee a cluster of their restaurants.
Job Purpose:
The Area Manager will be responsible for 3 to 6 stores within a region and will be required to maintain and improve the performance of each store as well as manage all store team members and improve on productivity.
Responsibilities:
• Prepare food-cost reports by gathering required information for each store and analysing information
• Implement food-cost action plans
• Monitor expenditure of all stores under your control ensuring all budgets adhered too
• Ensure all stores are adequately staffed to deliver 100% customer service
• Ensure monthly audits of all stores in assigned areas
• Respond to and follow-up on all customer complaints in assigned areas
• Visit stores in assigned areas according to an organized work schedule
• Train and correct store staff in assigned areas, in implementing correct procedures
• Liaise with the Training and Development Manager to ensure all training is correctly conducted and recorded for stores in assigned areas
• Ensure all stores practice correct food safety and sanitation procedures
• Ensure all stores in assigned areas achieve the requisite pass on all audits
• Follow ups to be duly conducted for failed audits in the applicable stores, within set timeframes
• Together with Store Management, draft action plans based on audit results and ensure effective execution
• Ensure repairs and maintenance is actioned and follow-ups done for stores in assigned areas (costs to be maintained within the stores budget)
• Directs the compliance of workers with established company policies, procedures, and standards (e.g., safekeeping of company funds and property, personnel and grievance practices, adherence to policies governing acceptance and processing of customer credit card charges etc.)
• Conduct disciplinary hearings and investigations with the assistance of HR
• Inspect premises of assigned area stores to ensure adequate security exists and that physical facilities comply with safety and environmental codes and ordinances
• Review operational records and reports of stores in assigned areas, to project sales and determine store profitability
• Co-ordinate sales and promotional activities of stores in assigned areas, to ensure sales budgets are achieved with the Marketing team
• Reports as required on sales, labor, food cost and PL performance
• Attend to customer complaints and assist as far as possible Experience:
• 3 to 5 years related experience in the fast-food/Restaurant/ QSR industry.
• Fast food restaurant industry
• Strong Operationally
• Financial acumen
• Experience in running multiple stores
• Strong personality Salary: Market related (negotiable based on level of experience)
Working hours: 8am to 8pm, Monday to Sunday with 1 x off day a week (Monday to Thursday), and 1 x week...Job Reference #: 202212
5mo
SavedSave
As a Restaurant Manager, you will be responsible for
overseeing the overall operations of a restaurant, ensuring its efficient
functioning, profitability, as well as exceptional customer service. You will lead a
team of staff members, coordinate with various departments, and manage
day-to-day activities in order to deliver an outstanding dining experience to guests. Responsible operations, finanacial management as well as marketing and promotions.Minimum of 2 years experience required.
24d
SavedSave
Vibrant Restaurant and Bar is seeking an experienced Assistant General Manager to join the team in the Johannesburg South region. The Assistant General Manager will be responsible for assisting and supporting the General Manager. Assist with supervision, performance management and effective delegation to various junior managers and staff to ensure an efficient and smooth-running restaurant. RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO: Ensure daily store operational requirements are metEnsure smooth running of front of house and back of houseSupervision of staffEnsure store hygiene, maintenance, health and safety requirements are metBeverage cost, food costs and stock control are within specified rangeBe on duty for busy shifts, weekends and all functions.Ensure effective communication between staff as well as managementEnsure reports are issued timeouslyQUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED: 3 – 5 years in a similar role.Ability to speak English and Afrikaans;Own vehicle and drivers licence;Experience in dealing with high volume, in a similar environment would be preferable;Experience in working on MicrosStrong Leadership ability;Ability to delegate and manage down effectively;Intermediate Microsoft Excel and Word skills;Strong analytical and problem-solving skills;High attention to detail and process driven;Ability to interpret statistical information;Ability to communicate verbally and in writing with all levels of management, external customers and third-party service providers;Self-motivated and deadline oriented;Ability to multi-taskDiscretion and integrityProblem analysis and problem-solving skillsStress toleranceDecision-makingThis person will be for employment in a position of trust and honesty and entails the handling of cash or finances Share your CV to jobs.lpnm@gmail.comWE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT. SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL
1mo
Vibrant Restaurant and Bar is seeking an experienced Assistant General Manager to join the team in the Johannesburg South region. The Assistant General Manager will be responsible for assisting and supporting the General Manager. Assist with supervision, performance management and effective delegation to various junior managers and staff to ensure an efficient and smooth-running restaurant. RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO: Ensure daily store operational requirements are metEnsure smooth running of front of house and back of houseSupervision of staffEnsure store hygiene, maintenance, health and safety requirements are metBeverage cost, food costs and stock control are within specified rangeBe on duty for busy shifts, weekends and all functions.Ensure effective communication between staff as well as managementEnsure reports are issued timeouslyQUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED: 3 – 5 years in a similar role.Ability to speak English and Afrikaans;Own vehicle and drivers licence;Experience in dealing with high volume, in a similar environment would be preferable;Experience in working on MicrosStrong Leadership ability;Ability to delegate and manage down effectively;Intermediate Microsoft Excel and Word skills;Strong analytical and problem-solving skills;High attention to detail and process driven;Ability to interpret statistical information;Ability to communicate verbally and in writing with all levels of management, external customers and third-party service providers;Self-motivated and deadline oriented;Ability to multi-taskDiscretion and integrityProblem analysis and problem-solving skillsStress toleranceDecision-makingThis person will be for employment in a position of trust and honesty and entails the handling of cash or finances Share your CV to jobs.LPNM@gmail.comWE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT. SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL
1mo
SavedSave
Vibrant Restaurant and Bar seeks an experienced Front of House Manager to join our team in the Johannesburg South area. This candidate will be responsible for effective communication with guests and management of staff. The ideal candidate should highly motivated, efficient and have previous experience in a similar role and environment. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Daily administrative requirements;Driving guest experience and ensuring excellence service is provided at all times;Driving FOH and Bar staff to achieve sales targets and to proactively own and drive sales targets and initiatives;Events and functions; all events and function communication to guests and management; communication to relevant departments for stock and OE requirements, for approval by the General ManagerIf by any chance the General Manager is not on duty you will be in charge / responsible and accountable for the shopDaily store and floor operational requirements;FOH and guest liaisonsDaily pre and post shift checklists are, implemented, completed, checked and filed.Consistently review operations and staff to identify any problems, concerns, and opportunities for improvementDaily checking of My Inventory on My MicrosEnsuring that all staff rostered to work are on timeRegular presence on the restaurant floor during serviceLabour Management – ensuring the targeted labour cost as a percentage of sales is maintained QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:3 – 5 years in a similar roleAbility to speak English and Afrikaans;Own vehicle and drivers licence;Experience in dealing with high volume, in a similar environment would be preferable;Experience in working on MicrosStrong Leadership ability;Intermediate Microsoft Excel and Word skills;Strong analytical and problem-solving skills;High attention to detail and process driven;Ability to interpret statistical information;Ability to communicate verbally and in writing with all levels of management, external customers and third-party service providers;Self-motivated and deadline oriented;Ability to multi-taskDiscretion and integrityProblem analysis and problem-solving skillsStress toleranceDecision-makingThis person will be for employment in a position of trust and honesty and entails the handling of cash or finances Send your CV to jobs.lpnm@gmail.com SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL
1mo
Ads in other locations
SavedSave
KEY OUTCOMES
Customer Service
• Deliver superior service and maximize customer satisfaction.
• Address concerns and discover lasting solutions while upholding customer satisfaction as the
priority.
• Respond efficiently and accurately to customer complaints.
Operations
• Accountable to ensure equipment is working, and if not to report it.
• Control operational costs and identify measures to reduce and eliminate waste.
• Coordinate daily Front of the House restaurant operations.
• Check daily access & movement security checks and stock management.
• App/Aggregator maintenance and execution
• Manage restaurant’s good image and suggest ways to improve it.
Adherence to Shopkeeping disciplines
• All regulatory practices pertaining to compliance with health and safety regulations.
• Ensure compliance with sanitation and safety regulations.
• Regularly review product quality.
Minimise Shrinkage
• Identify and manage all shrinkage hotspots within the department according to company systems
and processes.
People management
• Assist with development and coaching of the team within your department.
Page 3 of 2
KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/
functional – this information would be housed centrally in a competency database)
• Strong interpersonal skills
• Excellent communication skills
• Ability to work independently.
• Able to manage and work in a team.
• Able to effectively demonstrate product knowledge relative to job function.
• Able to follow and adhere to processes, policies, and procedures.
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment.
• Strong organisational skills
• Numerate
• JOB REQUIREMENTS
• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills
ADDITIONAL CRITERIA
• Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of
the operation.
• Weekends, evenings and Public Holiday workdays and times is Weekends, evenings and Public Holiday workdays and times is mandatory.
• 6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.za• JOB REQUIREMENTS
• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills
17h
SavedSave
Front End Sales person required for a Chicken take away store in Chatsworth.Must be from the Chatsworth or surrounding area.Have excellent communication skills. Speak and write clear English.Friendly, polite and have excellent customer service skills.Sales driven and hard working. Responsible to capture orders and control staff productivity. Working hours: 1pm to 9pm. 6 day weekWeekends compulsory.email cv to:grilltogo786@gmail.com
1d
We are looking for a dynamic goal driven individual to join our team as manager/ assistant manager.Must have- previous QSR management experience or- working experience +3years- own transport or reside close to AmanzimtotiSkills Required- Great Customer Service skills- Marketing skills- Great Communicator- Able to understand stock management- Performance management- Conflict management- Manage a shift teamIf you believe you meet the necessary requirements, please send your CV to pizzahutoti@gmail.com
5d
SavedSave
Front of House
Manager
Location: New York Bagels
Overview: Join our
team as a Front of House Manager at our bustling city eatery! We're searching
for a seasoned professional to oversee daily operations, ensure exceptional
customer service, and lead our dynamic team. If you have a passion for
hospitality, strong leadership skills, and thrive in a fast-paced
environment, we want you on board!
Key Responsibilities:
Operations Management:
Conduct daily cash-ups and reconcile
delivery service transactions.
Coordinate daily housekeeping schedules
to maintain cleanliness and organization.
Manage daily stock levels and inventory.
Handle daily administrative tasks
efficiently.
Oversee daily, weekly, and monthly
maintenance tasks.
Execute opening and closing procedures
with precision.
Prepare monthly shift schedules for FOH
staff.
Customer Service:
Ensure exceptional customer service
standards are maintained at all times.
Address customer inquiries, feedback,
and complaints promptly and professionally.
Lead by example in delivering
outstanding service to our guests.
Team Support:
Provide training, support and
supervision to FOH and BOH staff as needed.
Foster a positive and collaborative work
environment.
Lead and motivate the team to achieve
performance targets and exceed customer expectations.
train, and supervise front of house staff.
Additional Duties:
Collaborate with the kitchen team to
ensure seamless communication and operations between FOH and BOH.
Assist with monthly financial reporting
and budget management.
Implement strategies to optimize
efficiency and productivity.
Stay updated on industry trends and best
practices.
Requirements:
Minimum 3 years of hospitality
experience, with at least 1 year in a managerial or supervisory role.
Reliable transportation to the CBD.
Valid references from previous employers
demonstrating strong leadership and management skills.
Flexibility to work weekdays, weekends,
and public holidays as required.
Proficiency in Microsoft Excel.
Excellent communication and
interpersonal skills.
If you're ready to take on the challenge
of managing a busy city eatery and have what it takes to deliver exceptional
service, apply now to join our team as a Front of House Manager. Let's create
memorable experiences together!Please email all CV's to: 1940nyb@gmail.com
9d
SavedSave
The Dunranch Group (Pty) Ltd
Incorporating
Spur, John Dory’s and Rockafella's :
Have vacancies for Experienced Restaurant Managers at all levels to join
our energetic and passionate team.
Potential candidate must
be hardworking, dedicated and level headed.
Candidates must have a
proven track record in the Restaurant Industry and the following are the
minimum requirements for the job:
·
3 years of Management experience;
·
Good understanding of food preparation and presentation;
·
Customer service and interaction:
·
Health, safety and hygiene standards;
·
Stock control, stock takes and Management of Cost of Food;
·
Management of Staff
·
A working knowledge of staff disciplinary rules and grievances.
The successful candidate
will enjoy a competitive salary and company benefits.
Should you meet the above
criteria, kindly forward your CV together with at least 3 contactable
references and your salary expectation to Fatima Paraze on hr@dunranch.co.za.
NO CHANCERS!!!
Shortlisted candidates will be subjected to credit and security
checks.
11d
1
SavedSave
Immediate FOH Position available in Plattekloof.Minimum Requirements:* Aged between 25 and 40 yrs* At least 2 years restaurant management experience (references will be checked)* OWN Reliable Transport (Uber is NOT own transport!)* Must be available to start immediately* Should reside within 10km from Plattekloof* Previous experience of Pilot Software* Able to work evening shifts, weekends and public holidays* If not a SA Citizen, then valid permit that allows you to work full time* No criminal record (checks will be done)* Honesty and Punctuality is non-negotiable* Must be able to work as a team player and as a leader* Strong customer service skillsIf you can tick all the above boxes, we look forward to receiving your CV with contactable references and a recent photo.
12d
SavedSave
Restaurant General ManagerKey Functions1. Run the restuarant operations2. Comply with Food safety and Brand standards3. Manage Labour (staffing)4. Strong back ground on Finance and Accounting5. Passionate about customer services 6. To report/Communicate with Area Manager dailyMinimum Requirements1. Matric + N-Diploma in accounting/Finance2. Three or more Restuarent experience as a store Manager3. Speak Isizulu, English, Isixhosa etcFor applications: Sabelokhuboni87@gmail.com
14d
Restaurant manager with good kitchen knowledge required.Must have proven experience in the industry for both front and back of house.We are looking for someone who is "hands on" and does not need constant supervision in order to get the job done.Must be able to run a busy restaurant and be a leader to the staff in all relevant departments ( kitchen, pizza section, sushi, barista & cocktails ) as well as insure excellent customer service in front of house to our patrons who visit the restaurant.This job involves working restaurant hours which include weekends and public holidays.Own reliable transport is essential. Coming from a strong chef background would be favorable to this position.Please only apply if you have the necessary experience as requested for this position.Send your c.v to jbeen0004@gmail.com
14d
1
Manager position availableTo start immediately.Following competencies required:1. 2 years experience in similar role2. Clean and Hygienic3. Able to speak English fluently4. Own transport5. Honest and reliable6. Punctual and sober habitsExperience:1. Cosoft/AURA2. Staff management3. Stock management4. Customer service5. Excellent computer and reporting skillsPlease send your cv application to wcwatercrest2@gmail.com. If you do not receive feedback within 2 weeks please accept your application as unsuccessful.
7d
SavedSave
At Ocean Basket, we strive to provide stellar dining experiences. We are seeking an experienced restaurant manager who can oversee day-to-day operations, train qualified staff members, and maintain high food standards. The restaurant manager will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees.Objectives of this roleOversee restaurant operations and ensure a smooth flowMaintain a positive restaurant cultureCreate work schedules that align with the restaurant’s needsEnsure proper compliance with restaurant hygiene regulationsTrain new employees to help them meet the restaurant’s expectationsInteract with diners and build positive rapport with different types of peopleResponsibilitiesManage and keep up smooth restaurant operationsSupervise both kitchen staff and waitstaff, providing necessary feedbackCommunicate with diners and mitigate potential conflictsOrganize and take stock of restaurant suppliesSkills and qualificationsProven work experience in a restaurant settingDemonstrated customer service skillsUnderstanding of financial managementStrong knowledge of restaurant management software (Pilot)Ability to memorize and explain the restaurant’s menuWillingness to work flexible hoursPreferred qualificationsClear verbal communication skillsOrganization skillsAbility to stand and walk for long periods of timeClear attention to detailProblem-solving skillsKnowledge of current food and beverage trendsPlease email cv to vincentpark@oceanbasket.com
16d
1
A FOH Management position is available at our restaurant in Plattekloof:Please submit your CV to headoffice@dekelderrestaurant.com ONLY if you meet the minimum requirements for this position.Minimum Requirements:* Aged between 25 and 40 yrs* At least 2 years restaurant management experience (references will be checked)* OWN Reliable Transport (Uber is NOT own transport!)* Must be available to start immediately* Should reside within 10km from Plattekloof* Previous experience of Pilot Software* Able to work evening shifts, weekends and public holidays* If not a SA Citizen, then valid permit that allows you to work full time* No criminal record (checks will be done)* Honesty and Punctuality is non-negotiable* Must be able to work as a team player and as a leader* Strong customer service skillsIf you can tick all the above boxes, we look forward to receiving your CV with contactable references and a recent photo.
20d
1
Please forward us your CV and
Personal ID photo to
whatsapp:0739909953
or email:justadsjhbsa@gmail.com,
If you are qualified the position, we will get back to you ASAP.
We offer good salary 20k plus ,based on experience
Description
We seeks an experienced General Manager to run our restaurant along the
Sea Point.Cape Town. The General Manager will be responsible for the management
and overall responsibility of the restaurant. Supervision, performance
management and effective delegation to various junior managers and staff to
ensure an efficient and smooth-running restaurant.
QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED
3-5 years in a similar role.
Experience in dealing with high volume, in a similar environment would be
preferable
Strong Leadership ability;
Ability to delegate and manage down effectively;
Intermediate Microsoft Excel and Word skills;
Strong analytical and problem-solving skills;
High attention to detail and process driven;
Ability to interpret statistical information;
Ability to communicate verbally and in writing with all levels of
management, external customers and third-party service providers;
Self-motivated and deadline oriented;
Ability to multi-task
Discretion and integrity
Problem analysis and problem-solving skills
Stress tolerance
Decision-making
This person will be for employment in a position of trust and honesty and
entails the handling of cash or finances
RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
Ensure daily store operational requirements are met
Ensure smooth running of front of house and back of house
Supervision of staff
Ensure store hygiene, maintenance, health and safety requirements are met
Beverage cost, food costs and stock control are within specified range
Be on duty for busy shifts, weekends and all functions.
Ensure effective communication between staff as well as management
Ensure reports are issued timeously
6d
Save this search and get notified
when new items are posted!
