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KEY OUTCOMES
Customer Service
• Deliver superior service and maximize customer satisfaction.
• Address concerns and discover lasting solutions while upholding customer satisfaction as the
priority.
• Respond efficiently and accurately to customer complaints.
Operations
• Accountable to ensure equipment is working, and if not to report it.
• Control operational costs and identify measures to reduce and eliminate waste.
• Coordinate daily Front of the House restaurant operations.
• Check daily access & movement security checks and stock management.
• App/Aggregator maintenance and execution
• Manage restaurant’s good image and suggest ways to improve it.
Adherence to Shopkeeping disciplines
• All regulatory practices pertaining to compliance with health and safety regulations.
• Ensure compliance with sanitation and safety regulations.
• Regularly review product quality.
Minimise Shrinkage
• Identify and manage all shrinkage hotspots within the department according to company systems
and processes.
People management
• Assist with development and coaching of the team within your department.
Page 3 of 2
KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/
functional – this information would be housed centrally in a competency database)
• Strong interpersonal skills
• Excellent communication skills
• Ability to work independently.
• Able to manage and work in a team.
• Able to effectively demonstrate product knowledge relative to job function.
• Able to follow and adhere to processes, policies, and procedures.
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment.
• Strong organisational skills
• Numerate
• JOB REQUIREMENTS
• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills
ADDITIONAL CRITERIA
• Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of
the operation.
• Weekends, evenings and Public Holiday workdays and times is Weekends, evenings and Public Holiday workdays and times is mandatory.
• 6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.za• JOB REQUIREMENTS
• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills
5d
1
Assistant restaurant manager required for a
successful Italian eatery in Hout Bay.
If you wish to work for an establishment with a long
track record of quality and service with a strong community support ethic
please read below.
(reporting to the general manager and owners)
You
MUST meet the following criteria to apply –
Be a
South African citizen or have an up to date work visa
Have
some formal hospitality training or relevant experience in the sector
(hospitality/hotel school)
Have
your own reliable form of transport that is available at all times, including
late at night
We
expect the successful candidate to be energetic and resourceful with a ‘can do’
attitude
A
good standard of written and spoken English and the ability to calculate
weights/measures/costs/invoices/bills/wages (so a good standard of maths)
A
warm and welcoming attitude towards clients and an ability to work with and
support staff
Desirable
qualities
Some
experience in a stressful, busy, hectic working environment
knowledge
of bar, wine, cocktails, food costings
knowledge
of excel and word
knowledge
of Wordpress
knowledge
of traditional Italian food
Non-smoker
preferred (smoking at work policy is in place)
please
email your CV with a letter of motivation and a recent photo to info@massimos.co.za or drop it at the restaurant after 11am any day
Your CV must detail places of work and dates worked
to/from, with contactable references
Job
details -assisting the general manager in ensuring smooth day to day running of
the restaurant – duties will include
·
Opening/closing
procedures
Daily set up of
front of house and kitchen - this
includes supervision of cleaning, etc.
·
Manage & take
bookings, deal efficiently with larger group bookings/events
·
Deal with orders for
take-aways and delivery – a good phone manner is essential
·
Bar stock management,
stock control & ordering
·
Knowledge/experience
of kitchen (mise en place, management of the pass etc)
·
Keep up to date records
relating to the business
·
Operate & manage
the POS system, deal with support issues
·
Have a creative
stance on maximising profit/minimising waste for the business
·
Report and support
management in disciplinary issues for staff
·
training staff in food &
wine service, keeping product knowledge up to date
Ensure Health &
Safety and hygiene standards are set up & maintained in kitchen & front
of house
·
handling complaints
& problems effectively
·
assist with support at
bar or front of house as a waitron when necessary
operating times - we are open 7 days a week for lunch
& dinner, & splits will be worked.
15d
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We are a dynamic high-end high-volume restaurant. You will need to perform the following;Effective management of staff, creating a positive work environmentManage budgets and marketing within the store.Create a positive customer experience every day, all the time – mitigate customer complaints and or respond with empathy, efficiently and effectively and increase customer loyaltyConduct daily operations procedures, including : - stock management, opening and closing procedures, daily cleaning – health and hygiene checks, waste management, temperature control, borrowing and lending, breakage managementManage daily Front of the House and Back of the House restaurant operations (working with the Kitchen Supervisor)Train and coach staff on customer service standards (waiters), following SOPs and prep times (kitchen and bar)Ensure adherence to restaurant standards – conduct monthly store and product evaluationsManage current suppliers to ensure best quality product and accurate and cost-effective pricingManage staff responsible for preparing foodstuffs for central kitchen and stock control thereof.Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Have valid references on CVExperience:Restaurant General management: 5 yearsAbility to commute/relocate:Sandton Gauteng: Reliably commute (Required)Experience:Restaurant General Management: 5 years (Required)Job Type: Full-timeSalary: R28 000,00 - R40 000,00 per monthExperience:GM: 5 years (Required)
21d
VERIFIED
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