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KEY OUTCOMES Customer Service • Deliver superior service and maximize customer satisfaction. • Address concerns and discover lasting solutions while upholding customer satisfaction as the priority. • Respond efficiently and accurately to customer complaints. Operations • Accountable to ensure equipment is working, and if not to report it. • Control operational costs and identify measures to reduce and eliminate waste. • Coordinate daily Front of the House restaurant operations. • Check daily access & movement security checks and stock management. • App/Aggregator maintenance and execution • Manage restaurant’s good image and suggest ways to improve it. Adherence to Shopkeeping disciplines • All regulatory practices pertaining to compliance with health and safety regulations. • Ensure compliance with sanitation and safety regulations. • Regularly review product quality. Minimise Shrinkage • Identify and manage all shrinkage hotspots within the department according to company systems and processes. People management • Assist with development and coaching of the team within your department. Page 3 of 2 KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/ functional – this information would be housed centrally in a competency database) • Strong interpersonal skills • Excellent communication skills • Ability to work independently. • Able to manage and work in a team. • Able to effectively demonstrate product knowledge relative to job function. • Able to follow and adhere to processes, policies, and procedures. • Able to communicate clearly and listen effectively • High level of attention-to-detail • Ability to work in a fast-paced environment. • Strong organisational skills • Numerate • JOB REQUIREMENTS • A matric certificate and relevant management experience are essential for this position. • Hospitality diploma or degree an advantage. • Minimum 2 years previous experience in a FOH Supervisor Role. • Proven customer service experience as a manager. • Extensive food and beverage (F&B) knowledge, • Strong leadership and people management skills ADDITIONAL CRITERIA • Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of the operation. • Weekends, evenings and Public Holiday workdays and times is Weekends, evenings and Public Holiday workdays and times is mandatory. • 6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.za• JOB REQUIREMENTS • A matric certificate and relevant management experience are essential for this position. • Hospitality diploma or degree an advantage. • Minimum 2 years previous experience in a FOH Supervisor Role. • Proven customer service experience as a manager. • Extensive food and beverage (F&B) knowledge, • Strong leadership and people management skills

Century City

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Front of House Manager Location: New York Bagels Overview: Join our team as a Front of House Manager at our bustling city eatery! We're searching for a seasoned professional to oversee daily operations, ensure exceptional customer service, and lead our dynamic team. If you have a passion for hospitality, strong leadership skills, and thrive in a fast-paced environment, we want you on board! Key Responsibilities: Operations Management: Conduct daily cash-ups and reconcile delivery service transactions. Coordinate daily housekeeping schedules to maintain cleanliness and organization. Manage daily stock levels and inventory. Handle daily administrative tasks efficiently. Oversee daily, weekly, and monthly maintenance tasks. Execute opening and closing procedures with precision. Prepare monthly shift schedules for FOH staff. Customer Service: Ensure exceptional customer service standards are maintained at all times. Address customer inquiries, feedback, and complaints promptly and professionally. Lead by example in delivering outstanding service to our guests. Team Support: Provide training, support and supervision to FOH and BOH staff as needed. Foster a positive and collaborative work environment. Lead and motivate the team to achieve performance targets and exceed customer expectations. train, and supervise front of house staff. Additional Duties: Collaborate with the kitchen team to ensure seamless communication and operations between FOH and BOH. Assist with monthly financial reporting and budget management. Implement strategies to optimize efficiency and productivity. Stay updated on industry trends and best practices. Requirements: Minimum 3 years of hospitality experience, with at least 1 year in a managerial or supervisory role. Reliable transportation to the CBD. Valid references from previous employers demonstrating strong leadership and management skills. Flexibility to work weekdays, weekends, and public holidays as required. Proficiency in Microsoft Excel. Excellent communication and interpersonal skills. If you're ready to take on the challenge of managing a busy city eatery and have what it takes to deliver exceptional service, apply now to join our team as a Front of House Manager. Let's create memorable experiences together!Please email all CV's to: 1940nyb@gmail.com

14d

City Centre

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Assistant restaurant manager required for a successful Italian eatery in Hout Bay. If you wish to work for an establishment with a long track record of quality and service with a strong community support ethic please read below. (reporting to the general manager and owners) You MUST meet the following criteria to apply – Be a South African citizen or have an up to date work visa Have some formal hospitality training or relevant experience in the sector (hospitality/hotel school) Have your own reliable form of transport that is available at all times, including late at night We expect the successful candidate to be energetic and resourceful with a ‘can do’ attitude A good standard of written and spoken English and the ability to calculate weights/measures/costs/invoices/bills/wages (so a good standard of maths) A warm and welcoming attitude towards clients and an ability to work with and support staff Desirable qualities Some experience in a stressful, busy, hectic working environment knowledge of bar, wine, cocktails, food costings knowledge of excel and word knowledge of Wordpress knowledge of traditional Italian food Non-smoker preferred (smoking at work policy is in place) please email your CV with a letter of motivation and a recent photo to info@massimos.co.za or drop it at the restaurant after 11am any day Your CV must detail places of work and dates worked to/from, with contactable references Job details -assisting the general manager in ensuring smooth day to day running of the restaurant – duties will include · Opening/closing procedures Daily set up of front of house and kitchen - this includes supervision of cleaning, etc. · Manage & take bookings, deal efficiently with larger group bookings/events · Deal with orders for take-aways and delivery – a good phone manner is essential · Bar stock management, stock control & ordering · Knowledge/experience of kitchen (mise en place, management of the pass etc) · Keep up to date records relating to the business · Operate & manage the POS system, deal with support issues · Have a creative stance on maximising profit/minimising waste for the business · Report and support management in disciplinary issues for staff · training staff in food & wine service, keeping product knowledge up to date Ensure Health & Safety and hygiene standards are set up & maintained in kitchen & front of house · handling complaints & problems effectively · assist with support at bar or front of house as a waitron when necessary operating times - we are open 7 days a week for lunch & dinner, & splits will be worked.

15d

Hout Bay

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Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Area Manager to to join their team and oversee a cluster of their restaurants. Job Purpose: The Area Manager will be responsible for 3 to 6 stores within a region and will be required to maintain and improve the performance of each store as well as manage all store team members and improve on productivity. Responsibilities: • Prepare food-cost reports by gathering required information for each store and analysing information • Implement food-cost action plans • Monitor expenditure of all stores under your control ensuring all budgets adhered too • Ensure all stores are adequately staffed to deliver 100% customer service • Ensure monthly audits of all stores in assigned areas • Respond to and follow-up on all customer complaints in assigned areas • Visit stores in assigned areas according to an organized work schedule • Train and correct store staff in assigned areas, in implementing correct procedures • Liaise with the Training and Development Manager to ensure all training is correctly conducted and recorded for stores in assigned areas • Ensure all stores practice correct food safety and sanitation procedures • Ensure all stores in assigned areas achieve the requisite pass on all audits • Follow ups to be duly conducted for failed audits in the applicable stores, within set timeframes • Together with Store Management, draft action plans based on audit results and ensure effective execution • Ensure repairs and maintenance is actioned and follow-ups done for stores in assigned areas (costs to be maintained within the stores budget) • Directs the compliance of workers with established company policies, procedures, and standards (e.g., safekeeping of company funds and property, personnel and grievance practices, adherence to policies governing acceptance and processing of customer credit card charges etc.) • Conduct disciplinary hearings and investigations with the assistance of HR • Inspect premises of assigned area stores to ensure adequate security exists and that physical facilities comply with safety and environmental codes and ordinances • Review operational records and reports of stores in assigned areas, to project sales and determine store profitability • Co-ordinate sales and promotional activities of stores in assigned areas, to ensure sales budgets are achieved with the Marketing team • Reports as required on sales, labor, food cost and PL performance • Attend to customer complaints and assist as far as possible Experience: • 3 to 5 years related experience in the fast-food/Restaurant/ QSR industry. • Fast food restaurant industry • Strong Operationally • Financial acumen • Experience in running multiple stores • Strong personality Salary: Market related (negotiable based on level of experience) Working hours: 8am to 8pm, Monday to Sunday with 1 x off day a week (Monday to Thursday), and 1 x week...Job Reference #: 202212

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assistant manager in South Africa (6 results)

Results for assistant manager in Find Restaurant Management Jobs in South Africa