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CLIENT CARE MANAGEROur client has a vacancy for a Client Care Manager. Main responsibilities of this role is to manage the services, output and compliance of Client database. Responsibilities Manage turn-around time, feedback, uptime and data integrity;Resolution of all queries in line with client expectations;Manage Client database integrity to the naming convention is standardized on Sales Force and FM;Implement and manage SLA for all Client’s allocated;Manage Client’s training needs;Manage the de and re-installation, peripheral installations and maintenance within agreed SLA/timeframe;Accurate and timeous daily, weekly and monthly reporting; Conduct regular system audits and reconciliation that data is correct on FM Pro, Dynamix, Sales Force and Fleet ActiveMust have requirements include: Matriculation;Tertiary Qualification (Business Management Diploma or similar);OWN TRANSPORT AND VALID DRIVER’S LICENCE – NON-NEGOTIABLE!2-3 years Relationship or Key Account management experience; Ability to set and execute a client relationship strategy;Ability to work independently and take initiative;Computer Literacy - Intermediate to Advanced in terms of MS Office, MS Outlook, MS Work, MS Excel and MS Word;Excellent business communication skills both written and verbal; andFleet Management/Logistics Experience advantageous. PLEASE FORWARD YOUR UPDATED CV (MS WORD FORMAT) & CURRENT SALARY STRUCTURE TO priscilla@mhgroup.co.za Should you not hear from us within 2 weeks of the closing date, please deem your application is unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ3OTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181362&xid=1266_47901
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