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Tips Are Tax-free & go Directly Into Your Pocket. Refer Your Friends toWolt & Earn €150. Our client is one of Africa’s largest Remittance companies, with fintech-based products and services catering to African emerging markets and international jurisdictions. To support the company’s rapid growth and global expansion into new markets, they are building a market leading compliance function, which includes financial crime, data protection, regulatory licensing and exchange control, compliance assurance and regulatory change. As they grow their compliance function globally, they are looking for an experienced and knowledgeable individual to join their team as Head of Compliance. Responsibilities: To lead and be accountable for the management of the compliance function and development of a large international compliance team. To proactively drive and maintain a robust compliance framework including policies and procedures, committee terms of reference and compliance training. To provide and present quarterly reports to the Audit Committee on the company’s compliance maturity and key compliance risks. To provide comprehensive advice and support to the Board and business ensuring that the company’s activities are conducted in accordance with internal guidelines and broader regulatory expectations. To oversee and implement the compliance assurance plan across the Group to strengthen the company’s combined assurance framework. To take overall responsibility for the oversight of key compliance risks posed by licensing and exchange control, financial crime, data protection and regulatory change. Collaborating with the wider business in developing an appropriate compliance oversight strategy and ensuring a consistent approach is adopted across the business. To act as a compliance ambassador in supporting the development and embedment of a compliance culture across the Group. Together with commercial colleagues, managing and developing the company’s relationship with its regulators. Requirements: Essential: Graduate qualification in Law (LLB) / Commerce BCom (LLB) or equivalent Preferred: Diploma in Compliance Management, member of the Institute of Commercial Forensic Practitioners, Association of Certified Anti-Money Laundering Specialists and/or Association of Certified Fraud Examiners. Substantial compliance experience ( at least 10 years ) relating to financial crime, data protection, exchange control and payments, of which at least 5 years should be within the financial services industry, preferably with a specific focus on fintech payment institutions. Management experience ( at least 4 years ) with a proven track record of successfully managing a large team of compliance professionals, across various continents. Excellent working knowledge of financial crime, payments, data protection and licensing legislation, regulations, and best practices across Africa, UK, and the EU. Excellent drafting and presentation skills, targeted at various audiences and l
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzI4NDY1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1726526&xid=2201_284650
7mo
1
As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *TEAM LEAD: LEGAL SERVICES COLLECTIONS* with extensive experience
*Operations Management | ORGANIZATION*
Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information.
*Operational Compliance | GOVERNANCE*
Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, rectify nonconformance and variances within the team as a high priority, and report and escalate issues as appropriate
*Leadership and Direction | PEOPLE*
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
*Insights and Reporting | DATA AND ANALYTICS*
Contribute to the preparation of various data and analytics reports. Collect and submit reports specific to team data as part of the Management Control System.
*Work Scheduling and Allocation | ADMINISTRATIVE SERVICES*
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow-up on work activities of team members in accordance with operating procedures to contribute the management control system.
*Performance Management | PEOPLE*
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organizations performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Regularly asses
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198095&xid=1555_28737
2y
1
As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *TEAM LEAD: LEGAL SERVICES COLLECTIONS* with extensive experience
*Operations Management | ORGANIZATION*
Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information.
*Operational Compliance | GOVERNANCE*
Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, rectify nonconformance and variances within the team as a high priority, and report and escalate issues as appropriate
*Leadership and Direction | PEOPLE*
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
*Insights and Reporting | DATA AND ANALYTICS*
Contribute to the preparation of various data and analytics reports. Collect and submit reports specific to team data as part of the Management Control System.
*Work Scheduling and Allocation | ADMINISTRATIVE SERVICES*
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow-up on work activities of team members in accordance with operating procedures to contribute the management control system.
*Performance Management | PEOPLE*
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organizations performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Regularly asses
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198095&xid=1555_28737
2y
Ads in other locations
1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
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