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1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
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To provide sound expert legal advice on all legal, regulatory and compliance aspects for the organization to ensure that the interest of the organization are protected against all legal risks.Key Performance Areas:Develop and maintain ways of work with other functional areas to ensure a coordinated approach in delivering business initiatives and requirements.Ensure provision of researched legal opinions, inputs into policy documents and advice to the RAF.Foster the use of business dashboards and reports that can be viewed by multiple stakeholders.Build understanding of legal issues, risks and obligations through advice, communications and training.Establish and maintain constructive and effective internal and external relationships with all key stakeholders and partners to ensure achievement of business objectives.Develop sound and quality reports for the General Manager and all relevant Committees.Provide legal advice on matters raised by internal stakeholders.Provide legal inputs on correspondence of a legal technical nature and risk advisory services.Provide and manage support with the review of pleadings and other court applications or processes and provide on-going instructions to the organization attorneys.Provide legal expert advice in the area of Constitutional and Administrative Law.Manage the implementation of Public Law prescripts for the organization.Develop and implement legal strategies that support the business decision-making and operational strategies.Participate in the alignment of legal strategies to the operational framework defining and monitoring the deployment and maintenance of policies, processes, procedures and governance structures in order to ensure compliance to controls and standards.Manage and direct the implementation of legal systems and processes within RAF.Minimum Requirements:LLB or equivalent.Admission as an Advocate (with Pupillage) or Attorney.Corporate Counsel Association of South Africa (CCASA) Membership will be an added advantage.Relevant 8-10 years’ experience in a legal advisory/ corporate legal / legal administration environment of which 3 years must have been on management level.Proven prior experience in a public law environment.Competencies:Knowledge of Contract and Administrative law.Legal research and legislative drafting.Analytical and report writing skills.Knowledge of MVA law.Extensive knowledge of legislation and prescripts applicable to public entities.Through knowledge of Public Finance Management Act and its Regulations.Networking and collaboration.Knowledgeable about the Association of Legal Advisers of South Africa.Through knowledge of legislation and regulations that are applicable to the RAF.Negotiation skills.Knowledge of PAIA, PAJA, POPI and other relevant legislation.Strategic capability and leadershipBusiness and financial acumen.Brand and stakeholder orientationTalent management.Change managementCompany DescriptionA renowned organization based in the Centurion area has an open vac
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MDMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126817&xid=1266_39032
2y
1
As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *TEAM LEAD: LEGAL SERVICES COLLECTIONS* with extensive experience
*Operations Management | ORGANIZATION*
Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information.
*Operational Compliance | GOVERNANCE*
Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, rectify nonconformance and variances within the team as a high priority, and report and escalate issues as appropriate
*Leadership and Direction | PEOPLE*
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
*Insights and Reporting | DATA AND ANALYTICS*
Contribute to the preparation of various data and analytics reports. Collect and submit reports specific to team data as part of the Management Control System.
*Work Scheduling and Allocation | ADMINISTRATIVE SERVICES*
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow-up on work activities of team members in accordance with operating procedures to contribute the management control system.
*Performance Management | PEOPLE*
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organizations performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Regularly asses
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198095&xid=1555_28737
2y
1
SavedSave
To provide sound expert legal advice on all legal, regulatory and compliance aspects for the organization to ensure that the interest of the organization are protected against all legal risks.Key Performance Areas:Develop and maintain ways of work with other functional areas to ensure a coordinated approach in delivering business initiatives and requirements.Ensure provision of researched legal opinions, inputs into policy documents and advice to the RAF.Foster the use of business dashboards and reports that can be viewed by multiple stakeholders.Build understanding of legal issues, risks and obligations through advice, communications and training.Establish and maintain constructive and effective internal and external relationships with all key stakeholders and partners to ensure achievement of business objectives.Develop sound and quality reports for the General Manager and all relevant Committees.Provide legal advice on matters raised by internal stakeholders.Provide legal inputs on correspondence of a legal technical nature and risk advisory services.Provide and manage support with the review of pleadings and other court applications or processes and provide on-going instructions to the organization attorneys.Provide legal expert advice in the area of Constitutional and Administrative Law.Manage the implementation of Public Law prescripts for the organization.Develop and implement legal strategies that support the business decision-making and operational strategies.Participate in the alignment of legal strategies to the operational framework defining and monitoring the deployment and maintenance of policies, processes, procedures and governance structures in order to ensure compliance to controls and standards.Manage and direct the implementation of legal systems and processes within RAF.Minimum Requirements:LLB or equivalent.Admission as an Advocate (with Pupillage) or Attorney.Corporate Counsel Association of South Africa (CCASA) Membership will be an added advantage.Relevant 8-10 years’ experience in a legal advisory/ corporate legal / legal administration environment of which 3 years must have been on management level.Proven prior experience in a public law environment.Competencies:Knowledge of Contract and Administrative law.Legal research and legislative drafting.Analytical and report writing skills.Knowledge of MVA law.Extensive knowledge of legislation and prescripts applicable to public entities.Through knowledge of Public Finance Management Act and its Regulations.Networking and collaboration.Knowledgeable about the Association of Legal Advisers of South Africa.Through knowledge of legislation and regulations that are applicable to the RAF.Negotiation skills.Knowledge of PAIA, PAJA, POPI and other relevant legislation.Strategic capability and leadershipBusiness and financial acumen.Brand and stakeholder orientationTalent management.Change managementCompany DescriptionA renowned organization based in the Centurion area has an open vac
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MDMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126817&xid=1266_39032
2y
1
As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *TEAM LEAD: LEGAL SERVICES COLLECTIONS* with extensive experience
*Operations Management | ORGANIZATION*
Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information.
*Operational Compliance | GOVERNANCE*
Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, rectify nonconformance and variances within the team as a high priority, and report and escalate issues as appropriate
*Leadership and Direction | PEOPLE*
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
*Insights and Reporting | DATA AND ANALYTICS*
Contribute to the preparation of various data and analytics reports. Collect and submit reports specific to team data as part of the Management Control System.
*Work Scheduling and Allocation | ADMINISTRATIVE SERVICES*
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow-up on work activities of team members in accordance with operating procedures to contribute the management control system.
*Performance Management | PEOPLE*
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organizations performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Regularly asses
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198095&xid=1555_28737
2y
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