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The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
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Tips Are Tax-free & go Directly Into Your Pocket. Refer Your Friends toWolt & Earn €150. Our client is one of Africa’s largest Remittance companies, with fintech-based products and services catering to African emerging markets and international jurisdictions. To support the company’s rapid growth and global expansion into new markets, they are building a market leading compliance function, which includes financial crime, data protection, regulatory licensing and exchange control, compliance assurance and regulatory change. As they grow their compliance function globally, they are looking for an experienced and knowledgeable individual to join their team as Head of Compliance. Responsibilities: To lead and be accountable for the management of the compliance function and development of a large international compliance team. To proactively drive and maintain a robust compliance framework including policies and procedures, committee terms of reference and compliance training. To provide and present quarterly reports to the Audit Committee on the company’s compliance maturity and key compliance risks. To provide comprehensive advice and support to the Board and business ensuring that the company’s activities are conducted in accordance with internal guidelines and broader regulatory expectations. To oversee and implement the compliance assurance plan across the Group to strengthen the company’s combined assurance framework. To take overall responsibility for the oversight of key compliance risks posed by licensing and exchange control, financial crime, data protection and regulatory change. Collaborating with the wider business in developing an appropriate compliance oversight strategy and ensuring a consistent approach is adopted across the business. To act as a compliance ambassador in supporting the development and embedment of a compliance culture across the Group. Together with commercial colleagues, managing and developing the company’s relationship with its regulators. Requirements: Essential: Graduate qualification in Law (LLB) / Commerce BCom (LLB) or equivalent Preferred: Diploma in Compliance Management, member of the Institute of Commercial Forensic Practitioners, Association of Certified Anti-Money Laundering Specialists and/or Association of Certified Fraud Examiners. Substantial compliance experience ( at least 10 years ) relating to financial crime, data protection, exchange control and payments, of which at least 5 years should be within the financial services industry, preferably with a specific focus on fintech payment institutions. Management experience ( at least 4 years ) with a proven track record of successfully managing a large team of compliance professionals, across various continents. Excellent working knowledge of financial crime, payments, data protection and licensing legislation, regulations, and best practices across Africa, UK, and the EU. Excellent drafting and presentation skills, targeted at various audiences and l
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Legal Advisor, Jobs Fund – Pretoria – R882 042pa24 Month Fixed Term Contract Purpose of the post:To assist with the implementation of the Jobs Fund legal strategy and framework, and to conduct research and provide legal advice and support on the establishment and management of funding contracts between the Jobs Fund and clients. Key responsibilities:Strategy and Research:Provide inputs and feedback on strategic plans and annual reportsMaintain and recommend improvements to Legal Advisory policies and proceduresConduct legal and/or factual research and investigations on employment facilitation funding, analyse data and recommend courses of action, as appropriateResearch and provide advice on legal issues arising under domestic and international Administrative and Contract laws as requested Contracts and legal instruments:Assist with the establishment, performance and accessibility of the Jobs Fund contract management strategy and framework including the records and signed contracts database and standardized templates registerProvide legal advice to stakeholders on legal issues concerning, amongst other, the restricting of state assets, bond issues, financial regulation, procurement issues and treasury controlDraft contracts and develop legal instruments for the reviewing of contracts for compliance (domestic and international)Assist with the negotiation of contracts on behalf of the client, Minister of Finance and entities where applicable Contract management and administration:Conduct and provide legal research on projects prior to and after client consultationsDraft and review commercial agreements and contracts to be entered into by the clients Jobs Fund divisionUpdate and maintain the signed contracts and records databaseRecord all new instructions appended to signed contractsMonitor and review compliance with terms and conditions of contracts, analyselegal issues arising, and develop and implement corrective actions and/or solutions Professional Legal Assistance:Provide legal advice to clients and client representation at appropriate forumsScrutinize legal documentation and addressing of any issuesDraft legal documents, pleadings, and opinionsProvide legal support in respect of any projects that may have legal implicationsAssist with the writing, reviewing, and editing of legal correspondence between Jobs Fund and clients Knowledge Management:Write papers, reports, opinions, articles, and other documents for publishing on the clients Jobs Fund websiteMaintain and update the database of all legal opinions generated for clients and/or the company’s Jobs Funds Division Client relationship management:Identify key staff, and build and maintain relationships and interactions with clients, stakeholders and business representativesEstablish relationships with internal and external service providersMonitor the level of client satisfaction at regular intervals and after each significant delivery of product or serviceIdentify and respond to opportunitie
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2y
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