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La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESDeal with Guest queries (via phone, email and in person) and arrange assistance as necessaryProvide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & StellenboschPrepare for Guests’ arrival a day before the time, making note of any special requestsMonitoring our booking system, Opera and manage the Guest profiles and relay any information to other departmentsDeliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)Managing reservations for restaurant, tours and transfersAnswer and screen all incoming switchboard calls and deal with individual requests, messages and queries from GuestsLiaise regularly with agents on Guest experience on propertyMaintain communication with all other hotel departmentsAssist with ad hoc duties as requested by colleagues and ManagementDaily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providersPrepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.Live and breathe the companys Vision, Purpose and Values statement.REQUIREMENTS & QUALIFICATIONSMust have at least 2 years’ experience in a 5* Hotel environment.Must have at least 2 years’ experience in a Front Desk role.Degree or Diploma in Hospitality Management.Knowledge of Property Management system Opera at Operator Level.Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.Demonstrate excellent written and verbal communication skills.Proven job reliability, diligence, dedication and attention to detail.Ability to multitask with excellent time-management.Ability to work under pressure with strong admin skills.Ability to take initiative and make judgement calls.Ability to take the initiative and be a leader.Must be flexible and willing to work shifts.It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--La-Residence-1203080-Job-Search-07-15-2025-02-00-16-AM.asp?sid=gumtree

7mo

Job Placements

Franschhoek

Residential Free Standing Home For Sale - La Lucia

R 6,750,000

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Prime Property presentsThis triple storey home is 540 square metres and with land is 1300 square metres. Verdant tropical manicured gardens and lawns surrounds this home from entrance and throughout ensuring privacy and serenity.Large parking area for over 10 vehicles and Double car garage.GROUND FIRST FLOORIt is an entertainers dream home for guests and for family.OUTDOORA large pool set in a tropical paradise with rockery, decks and lapa , with a large dance floor 2 braai areas and large bar. Jacuzzi and Infra- red sauna together with a pool bath area .INDOORThere is a large lounge and reception area, 2 large private studies and an ensuite bedroom with large bathroom, dressing room and private kitchen.Rooftop garden with panoramic views of the Indian Ocean.SECOND FLOORA large fully fitted kitchen with double fridge & freezer, dishwasher, , electrical and gas stove and ample cupboard storage and large grocery cupboard with a massive granite 8 seater table.LAUNDROMATWashing machine, Tumble-dryer, chest freezer and area for vacuum cleaner and shelves for cleaning materials. Next to washing lines.LOUNGELounge with wrap around balcony, two patio areas for entertaining, Bar and largest Tv with ceiling to floor cabinet., Sunroom leading to patio area.DININGROOMDining room with 8-12 seater table that leads to a sunroom area and to the outside.4 ENSUITE BEDROOMS WITH DRESSINGROOMSThe master bedroom has a jacuzzi bath and a steam room.ROOFTOP GARDENSubtle lighting and garden chairs make it an ideal spot to view panoramic ocean views and to catch the breeze for a sundowner or a nightcap. A place to watch fireworks , the airshows and sunsets and sunrises.OTHER HIGHLIGHTSWonderful and supportive community group, High quality education systems from pre-primary to tertiary, lovely upscale restaurants and cafes, 6 shopping centres and near 2 large shopping malls, good security with alarm system and security fence, surround sound system, Jojo Tank-10000litres, Inverter and aircons in all the rooms ,kitchen and lounges.This is a unique property that is unlike any property seen in Durban area with high quality finishes , paint, décor and amenities.This property is for the discerning buyer who can run his offices, work at home, have a spa retreat session, a dance session with sport and relax down to a cosy dinner with a nightcap done under one roof.Book your viewing today!Has PoolProperty Reference #: RPP1035976Agent Details:Mohammed MoolaPrime PropertyShop 57 on Millennium BoulevardUmhlanga Ridge4321

16d

Prime Property

Umhlanga