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The responsibilities will include, but not be limited in any way to:Ensuring an excellent quality of service is given to clients at all timesOnline accounts verification and activationBuild and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise To provide support to the correspondence and walk-in-centre teams as and when requiredCompleting administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondenceIdentifying and proposing solutions to process and service related failuresTo supply marketing material via various Media forms to all interested partiesDatabase updates and information maintenance Qualifications and experience which are Non-Neg.Relevant business degree or studying towards NOT NEGMatric/Grade 126 months contact centre experience/client services experienceExcellent verbal and written communication skills (good voice and good diction)Be multilingualITC/CRIM ClearComputer LiterateSkills: The importance of this role is that the candidate should possess all of the following skills.Self Control, Initiative, Analytical Thinking, Professionalism, and Administration SkillsFriendly and diplomatic nature with a passion for peopleMaturity to speak confidently with intermediaries and clientsHave an aptitude to learn different productsPosses the highest standards of personal integrity and the ability to maintain confidentialityCope with shifting prioritiesEnsure conformity with processes and rulesOrganised and self-disciplinedEnjoys working in a team environment.Numeric and Verbal AbilityQuality Focus (Attention to detail and Accuracy)Adaptability, Stress toleranceAbility to deal with complexity of different types of calls and clientsAbility to prioritise and function positively under pressureAccept accountability and take responsibility for tasks doneAbility to relate to others
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjU4N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775208&xid=1109_182587
2min
1
This role is within the MyMicros Hosted Services department of Micros South Africa, providingmaintenance and support on all Hosted products and infrastructure. Ensuring at all times thatthe company’s process and control measures are adhered to.
Responsibilities:
Ensure technology is accessible and equipped with current hardware and software.Ensure industry best practices is applied with regard to ( Operating Systems, Security,Database recovery,etc).Troubleshoot hardware, software and network operating system problemsReport health status of the systems/servers on a daily basis.Provide orientation to new users of existing technologyTrain staff about potential uses of existing technologyTravel to Data Centre collect and drop off equipment for repairsProvide individual training and support on requestProvide recommendations about accessing information and supportMaintain current and accurate inventory of technology hardware, software and resourcesMonitor and maintain technology to ensure maximum accessTroubleshoot all technology issuesMaintain log and/or list of required repairs and maintenanceMake recommendations about purchase of technology resourcesResearch current and potential resources and servicesAdvise staff of security breach and/or change in password or security statusTo ensure Backup strategy is adhered too.To ensure Security strategy is adhered too.Maintain and configure VMware cluster.Maintain and configure SAN equipment.Maintain LAN support, server support, licensing, WAN connectivity, applications, networksecurity and monitoringTo ensure all clients are updating correctly to the MyMicros environment.Assist and mentor the implementation team regarding the technologies used in the DataCentre.To ensure accurate and timely updates of logged support issues one the in-house calllogging system.To be aware of escalation procedures as communicated from time to time.Be responsible for interaction with customers via email, telephone etc.Research and test problems to confirm, isolate and identify what caused the problem andsolutions. When unable to resolve problems, escalate to the correct channels.Maintain all documentation required by Micros.Assist with the occasional implementing, testing and writing of any documentation that maybe required.To carry out other appropriate scheduled, work, tasks and duties in any of the companypremises as and when required.Test and troubleshoot new versions prior to release.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTk0ODU3ODE/c291cmNlPWd1bXRyZWU=&jid=1226928&xid=399485781
5min
1
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The Claims Manager is responsible for the overall management of the claims department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Claims Manager reports to the Snr Manager PSSPF.
Areas of Responsibilities
Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Coordinate and monitor all claims related activities which includes payment of claims, reporting, data maintenance and client enquiries.Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the claims department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the claims department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Senior Manager: PSSPF Claims.
Record Keeping and Filing
Keep all email correspondence for future reference
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Senior Manager: PSSPF Claims.Monitor escalations and complaints and recommend preventative measures.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organizational effectiveness and efficiency....
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84ODM2NDcxMTU/c291cmNlPWd1bXRyZWU=&jid=285053&xid=883647115
5min
1
If you are a TOP performer who consistently goes over your monthly target and makes lots of commission, then read further!
We are looking for TOP calibre candidates with at least 1 FULL year of cold calling experience, selling insurance products
Must be able to make more than 5 sales per day comfortably
Excellent English communication
MUST be able to speak and understand ZULU
Must be available to start immediately with new employment
Must have a clear criminal and fraud record
Great references
Excellent at OBJECTION handling and Roleplay
Great at QA as this forms part of your target
Great telephone etiquette
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTY4NjY2MDY3P3NvdXJjZT1ndW10cmVl&jid=1639386&xid=3168666067
7min
1
Join the exciting world of craft brewing
A leading brewery company known for its exceptional beers and commitment to customer satisfaction. Were seeking dedicated individuals to join our dynamic team as Customer Service Call Centre Representatives in an ad hoc capacity. If youre a beer enthusiast with excellent communication skills and a passion for delivering top-notch customer service, wed love to hear from you!
Position Overview:
As a Customer Service Call Centre Representative, you will be a crucial part of our customer support team, providing exceptional service to our valued customers. In this ad hoc role, you will handle customer inquiries, resolve issues, and assist customers with their queries, primarily via phone calls. This position offers a flexible schedule, making it a great fit for individuals seeking part-time or occasional work.
Key Responsibilities:
Handle incoming customer inquiries and provide prompt and courteous assistance.Address customer concerns and resolve issues effectively and professionally.Provide information about our brewerys products, including beer varieties, promotions, and availability.Maintain accurate records of customer interactions and transactions.Collaborate with team members to ensure a seamless customer experience.
Qualifications:
Excellent communication skills, both verbal and written.Strong customer service orientation with a friendly and patient demeanor.Enthusiasm for beer and a willingness to learn about our products.Ability to work independently and as part of a team.Previous customer service experience is a plus, but not required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzcwNjcyMDQ4P3NvdXJjZT1ndW10cmVl&jid=1745074&xid=3770672048
9min
1
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Purpose of role:
Perform quality assurance based on the specialized requirements of the role. The incumbent should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face to face and have the ability to communicate via different communication channels.Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers.
Responsibilities:
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTIxMTQwMTYzP3NvdXJjZT1ndW10cmVl&jid=1746949&xid=4121140163
9min
1
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The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.
AREAS OF RESPONSIBILITIES
Meet production standards in terms of quantity and quality.
Liaise with employers and service providers both written and verbal.
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
Coordinate and monitor all contribution related activities which includes monthly contribution cycles, ad hoc contributions, data maintenance and client enquiries.
Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the contributions department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the contributions department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Head: Administration.
RECORD KEEPING AND FILING
Keep all email correspondence for future reference
QUERY RESOLUTION
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Head: Administration.Monitor escalations and complaints and recommend preventative measures.
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational e...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODYyNDcxMTkxP3NvdXJjZT1ndW10cmVl&jid=1173143&xid=1862471191
10min
1
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The purpose of this role is to be accurate and timeous processing contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers.
Areas of Responsibilities:
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, provide reports if needed, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjIzODY2MDkwP3NvdXJjZT1ndW10cmVl&jid=1459237&xid=3223866090
10min
1
SavedSave
Purpose of the role
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers;
Perform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channels
Areas of Responsibilities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releas...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjgxMjAwNjA1P3NvdXJjZT1ndW10cmVl&jid=1584764&xid=3681200605
13min
1
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One of our clients are seeking a customer service consultant to join them on a contractual basis.
Requirements:
Previous experience in customer service or call centre.Must be computer literate.Willing to work on an ad-hoc basis.Grade 12 is essential.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjEyNDYyMTM/c291cmNlPWd1bXRyZWU=&jid=1745073&xid=221246213
14min
1
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Looking for a Call Centre Sales Trainer in Randburg
Requirements
Strong experience training call center agents
2 years Learning and development or training experience2 years in INSETA accreditation processAn NQF level 4 or above short term insurance qualification /or scope for assessment of unit standards on short term insurance qualification
MUST BE A SALES TRAINER NOT A CALL CENTER AGENT!!!!!
Salary: R18 000- R30 000
Send me your CV if you meet the requirements - Apply to bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjc3MDExODU3P3NvdXJjZT1ndW10cmVl&jid=1367239&xid=3677011857
15min
1
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A top company in the FMCG industry is seeking a Customer Service Agent with experience working in a Call Centre Environment on Ad Hoc Basis.
Requirements
Must have Matriculated.Must have at least 4 years experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be Well-Spoken.
Skills
CommunicationComputer literateTypingData CapturingAttention to detail.Highly adaptableNegotiation skillsProblem Solving
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjc4NzAzNjQ4P3NvdXJjZT1ndW10cmVl&jid=1745511&xid=4278703648
15min
1
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The Call Centre Manager is responsible for developing and maintaining a trusted relationship with the client which supports a spirit of partnership. The Client Services Manager should take a proactive role in learning about the client’s business needs and company culture, educate the project team, identify new business opportunities, and provide a high level of service.
Reporting client metrics (weekly/monthly/annually), translating metrics to business information, and overseeing the development of resulting action plans.Providing “thought leadership” by coordinating and researching benchmarking studies, delivering presentations on strategic topics related to the services provided and consults with the client on best practices provided by Salt EB.Collaborating with all implementing departments and provide oversight ensure that client requirements are understood and met.Facilitating weekly project status update meetings and serve as an escalation point for any implementation issues.Is the primary point of contact for client communications, conflict resolution, and reportingPerforming back office support and documentation to assure performance is monitored and measuredCreating client service and strategic account plans for achieving business success, retention, and overall revenue growthDocumenting client requirements for customized products and servicesMaintaining awareness of competitive activity and opportunities for product developmentProviding research, analysis, and reporting for special projects as assignedWorks closely with the Implementation Team in order to maintain a continuous knowledge of project status and identify potential issues and/or opportunities within or related to the project
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTUzMDAwMTk/c291cmNlPWd1bXRyZWU=&jid=1169487&xid=155300019
16min
1
If you have gained 2-3 years of Outbound Call Centre experience, within short term insurance and have a RE 5 certificate or will be writing it soon (dependent on DOFA date).
There is a role towards Kosmosdal, with a well known short term insurance client. Basic and uncapped commission.
First 2 months will consist of training.
Looking for Top Performers - would need 6 months payslips to show your commission earnings.
Reference checks will be conducted upfront.
Must have great negotiation skills, great telephone etiquette, customer orientated.
We are only looking for serious applicants.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83Njc1NTYyMzM/c291cmNlPWd1bXRyZWU=&jid=1696237&xid=767556233
18min
1
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ROLE
The Claims Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between SALT EB and the Fund and meeting production standards.
The duties include processing claim payments, requesting information, responding to queries and assisting Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers.
KEY ACTIVITIES
Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.Application of fund rules, policies, legislation, administration procedures and the service level agreement when processingMeet production standards in terms of quantity and quality.Liaise with employers and service providers.Attend to the fund central mailbox and respond to queries within SLA.Any other duties as determined by business needs and participate in all organizational events as required.
RECORD KEEPING AND FILING
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.Ensure the bank details are accurately captured onto the members record and verified by the bank.Print all relevant documentation, collate in required format and submit for quality assessment.
QUERY RESOLUTION
Attend to all email and telephonic queries.Assist Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until query is resolved.Support a positive and responsive climate for client query resolution.Verify member statement and exit audit report for accuracy. Ensure the automated switch out of investment into bank was processed and the total number of units is zero.Apply for a tax directive on the calculated benefit.Apply the correct dates for calculations and benefit accrual.Prepare the payment requisition.Perform all claim related activities which include claim processing cycle, attending to queries and complaints.Communicate with beneficiary fund administrators and provide relevant information within SLACorrect application of the fund rules, policies, legislation, administration procedures and the service level agreement applicable to the fund.Meet production standards in terms of quantity (process 40 claims per day) and quality (less than 2.5% error rate).
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Car...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE0NDM5OTkxP3NvdXJjZT1ndW10cmVl&jid=1157547&xid=2214439991
19min
1
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We are seeking an energetic, well-spoken Call Centre Agent with Customer Service experience to join our client on Ad Hoc Basis.
Requirements
Must have Matriculated.Must have at least 4 years experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be Well-Spoken.
Skills
Communication
Computer literate
Typing
Data Capturing
Attention to detail.
Highly adaptable
Negotiation skills
Problem Solving
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjI0MDU5MDc/c291cmNlPWd1bXRyZWU=&jid=1745512&xid=362405907
21min
1
Looking for Top Performers with at least 1 FULL year of call centre experience, selling insurance products.
Must be able to reach more than 2 sales per day
QA forms a big part of your monthly target
Should be excellent at objection handling / role plays
Must have a RE 5 qualification if your DOFA date is from 2021
Must be able to understand and speak ZULU
Great English communication
Clear criminal record
Should be able to start immediately
Must have a great track record
Must submit 4-6 months payslips to showcase commission earnings
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzA5OTYzNzIxP3NvdXJjZT1ndW10cmVl&jid=1639384&xid=3709963721
30min
1
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Main Purpose of Position:Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs.Responsibilities:Validate information captured by the Agents are correct.Validate sales are compliant.Validate all required information were disclosedCustomer Focus;Excellent analytical skills;Good interpersonal skills;Excellent listening skills;Results driven with a focus on quality and customer service;Applicants need to be fluent in the African languagesMatricMinimum 1 year call centre industry experienceFAIS, Compliance or QA related experienceExcellent time management skillsDetail orientationDeadline DriveExcellent Analytical skillsExcellent Listening skills Results driven with a focus on quality and customer service;Applicants need to be fluent in the African languag
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzU1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777813&xid=1109_183553
33min
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
1d
1
Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team.
The role as Customer Service Support Agent:
• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:
• Well versed in Dutch and English (spoken, read and written)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• 1 to 2 years of customer service experience
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts Salary:
• Market related, based on the level of experience
• Laptop, Wifi Dongle or Internet Allowance provided
• Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202366 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202366
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