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our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment Management
Moodle End User and Technical Application Support
Moodle End User Support: trouble shooting troubleshoot questions and technical issues that arise, from resetting a password to completing a course;Assistance with Moodle software upgrades, software errors, server performance and plugin installation.
eLearning Systems Training
To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools;To direct lecturers and other clients to suitable eLearning support staff;To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments);To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses;
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Competencies
At least one year working with Moodle or other e-learning applicationsAt least five years in Higher Education sectorExcellent communication skills and customer service skillsGood organisational and problem solving skillsExperience in HTML and CSS in an e-learning environment
Minimum Qualification and Experience Requirements
BTech: IT/Computer science degree or diplomaITIL Foundation certificate in IT Service ManagementITIL Service Desk Analyst certificationExperience in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE2MzY1Mzk3P3NvdXJjZT1ndW10cmVl&jid=377771&xid=1916365397
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Main Purpose of Role:
Responsible for organizing, planning, reporting and administrating of all games, monitoring normalisation engine ratios along with other Enterprise Managers and monitors the number of Spendable Points in the economy together with managing the relationship with procurement, payroll and all relevant internal stake holders. Conduct quality assurance assessments to ensure product quality and achieving set KPIs together with productivity levels
Required Minimum Education / Training:
Bachelor’s degree in Information Technology, Information Systems or Statistics
Required Minimum Work Experience:
3-5 years’ extensive knowledge in Gamification or similar incentive/reward propositions.Noble gamification will be an added advantage.2-3 years’ experience in a rewards and recognition programs and call centre incentive models.Strong understanding and interpretive experience in data analytics (i.e. a Data Science background)
Technical and Behavioural Competencies Required:
Computer proficientAdvanced excel skillsIntermediate data analytic skillsAdvanced report writing skillsExcellent Communication skills Interpersonal skillsThe ability to plan, organise work and meet deadlinesTeamworking skillsWritten and verbal communication skillsCreative skillsProblem-solving skillsAccuracy and attention to detail
Key Performance Areas:
Assists in organising, planning and facilitating gaming events.Assists in creating, planning and implementing innovative games.Develops and enforces systems, rules, procedures, and productivity standards for all gaming events.Coordinates with different teams to achieve milestones within deadlines in terms of the design of new games, updates and/or enhancements.Proposes innovative strategies that align with the goals and objectives of the various departments/teams.Defines objectives, identifies and evaluates trends and options and chooses a course of action.Monitors agents and supervisors progress towards goals.Sets Redemption Events; Raffle, Auction, e-Gift Card store, aligned with workforce management.Manages procurement processes to ensure that rewards are procured for the different reward levels for all stakeholders.Manages all reward pay-outs facilitated through payroll timeously for all qualifying stakeholders.
Quality Assurance and Query Support:
Conducts quality assurance assessments of game products to ensure product quality and seamless services.Leads investigations on all relevant system issues.Analyses feedback and suggestions from all sta...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjEwMzc5MDkyP3NvdXJjZT1ndW10cmVl&jid=1175710&xid=3610379092
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Our Client a Global Tech firm is seeking a Product Designer to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.The Director, Service/Product Design is a servant leader and coach with the primary responsibility of developing and implementing the strategy on the design of services, processes and other aspects of the service delivery effort. This individual will drive service governance, service catalogue management, service design engineering and service platform design as part of their remit.Key Roles and Responsibilities:Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level recommending effective ways to operate and adding value.Seek opportunities to improve business processes and systems by identifying and support of the implementation of recommendations.Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys etc).Participate and support corporate responsibility initiatives for the achievement of business informal interaction.Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders businesses by highlighting benefits inmembers of the Service Design Team to craft a world-class user experienceCreate solid recommendations and prioritization based on technology and business needs Adhere to design standards by understanding and following the Design System Adhere to our client centered design process Consider user feedback from user testing results in order to deliver the best customerAccountable for time management within each project to ensure agreed deadlines are met. Adhere to consistent design patterns and principles. Align to technical infrastructure of the Group. Support the achievement of the business strategy, objectives and values by ensuring delivery of process, services and solutions. Identify training courses and career progression for self through input and feedback fromEnsure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal andsuccessfully created and implemented to achieve the user goalsAdvocate for the end-user throughout the development process and work closely with other that promote ease of use and optimize the user experienceEffectively communicate ideas, both verbally and visually to gain stakeholder agreement Collaborate actively and work effectively with cross-functional teams to ensure designs areprototypes, specifications, navigation maps, and other design documentsCreate and evaluate interaction models, user task flows, screen designs, and UI details goals and UX metricsDevelop user experience flows and integrating them to mock-ups, usage scenarios,user needs, technical constraints, and business objectives to solve user problems eff
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzgzM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778052&xid=1108_177833
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Job Purpose To ensure the support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support. Responsibilities: Contribute to a culture conducive to the achievement of transformation goals by participating in the banks culture building initiatives (e.g., staff surveys etc).Participate and support corporate social responsibility initiatives for the achievement of key business strategies. Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.Deliver work according to customer expectations by prioritizing, planning, and implementing requirements.Utilize resources by adhering to standards, policies, and procedures.Align and continuously improve set processes by identifying innovation opportunities.Identify and mitigate risk by executing within governance.Resolve incidents by logging and tracking through correct channels to ensure work are delivered according to; relevant technical standards Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions. Understand and embrace the vision and demonstrate the values through interaction with team and stakeholders.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.Structure data into compliance standards by adhering to metadata governance procedures according to banks documented standards and formats.Manage final transformed data content by complying to prescribed standards for reviewing and publishing.Govern population of data mart and metadata repository by complying to standards; systems; processes and procedures.Support business units by providing consulting services that delivers data and information relevant to their business Contribute to internal and external information sharing sessions by attending formal and informal meetings. -Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.Ensure customer needs are met through regular customer feedback sessions Essential Qualifications - NQF Level Matric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st Degrees Preferred Qualification Degree in Information Technology or Business Management, Mathematical/Statistics Essen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4Xzc2MjYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1283605&xid=1108_76262
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Main purpose of the job: To analyze, interpret and produce participant results from human specimens and to implement and maintain the quality management system for the laboratoryLocation: Spencer Lister Building, NHLS Complex, Braamfontein - Johannesburg Key performance areas: Analyze, interpret, and produce participant results Receive labeled and captured samples from Data CapturerCheck and verify that details on tubes and labels correspondCheck the suitability of samples to be analyzed – no clots, not haemolysedPerform instrument and manual tests for molecular extraction, PCR, sequencingAnalyze and interpret the resultsCapture manual test results on laboratory information system (MEDITECH)Print the test results and correlate data with the MEDITECH systemQuality assurance and control Monitor professional body registrations and CPDPerform internal and external quality control in conjunction with colleaguesPerform internal auditsReport all non-conformances within the QMS to managementConform to accreditation requirementsConduct maintenance and calibration of equipmentReview and implement changes to SOPs in order to ensure the laboratory is constantly able to provide a high quality, cost-effective, and correct resultsLaboratory administration Monitor and control stock levels and advise if goods have to be orderedMonitor and control workflows and turnaround timesPerform relevant administration i.e. filing, copying, emailing, etc.Report any quality control issues to laboratory managementDemonstrate cost consciousness and assists in meeting budgetary targetsMonitor equipment calibration and maintenance to ensure accurate and reliable resultsAssist with training on new SOP’sReceiving and processing of samples (When required) Assist in receiving when necessary, verify if the information on the sample is as the laboratory requisition formDecide following the SOP whether specimens are suitable for analysis and processing.Analysis of specimenRequired minimum education and training: National Diploma in Medical Technology or equivalent Discipline-specific: Clinical Pathology (with Molecular experience) Professional body registration: Health Professions Council of South Africa (HPCSA) as a medical technologist in the listed disciplinesRequired minimum work experience: Minimum 2 years experience as a Medical Technologist Desirable additional education, work experience, and personal abilities: Certification in good clinical laboratory practice (GCLP) and basic health and safety.Attendance of CEU coursesExceptional organizational and administration skills with working knowledge of Microsoft Office and laboratory systems (MediTech)Able to work under pressure and adhere to deadlinesWorking shifts is requiredPaid overtime may be required from time to timeOpera
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ5MjI5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1179813&xid=1108_49229
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Renal Dialysis Unit Manager - Vereeniging Salary: R35-49k Per Month Purpose of Position: Complement Recruitment are recruiting for a Renal Nurse, Dialysis Unit Leader Manager for a private healthcare facility in Vereeniging, Johannesburg, Gauteng. Applicants should preferably be a Clinical Technologist with experience as detailed below. We will also consider candidates who are a senior level Registered Nurse with renal experience and Nephrology non-negotiable) and experience as a Unit Manager. This position will be reporting to the Regional Manager. To start early 2022. Minimum Requirements :Matric; Registration with SANC as a Professional Nurse or with HPCSA as a Graduate Clinical TechnologistPrevious Management Experience AdvantageousNephrology Course EssentialBHSc Clinical Technology (Nephrology)MS package (Essential)Willing to work flexible hours if necessaryValid drivers license and own reliable transport essential Renal experience (Essential) patient care is top priority, same methodology with all nurses on site Duties: Ensure existing and new staff are trained regarding Patient Control Sheet SystemMonthly reports must be drawn up and sent to the Regional ManagerEnsure staff adhere to the Time and Attendance systemDraw up and ensure that the Regional Manager has been supplied with a copy of the draft roster monthlyAdvise staff of current and revised Company Policies and ProceduresArrange with HR Manager for Unit staff to attend training courses and or congressesRecruitment of new staffSupervise and evaluate the quality of the patient care providedPlan and conduct performance appraisals twice yearly and provide Head Office with copiesEnsure accurate monitoring and recording of stock in accordance with Head Office ProceduresOrdering of stockStrict adherence to capturing datawise informationMaintenance of kidney wise programEnsure strict adherence to all company PoliciesPersonal Traits: ü Team Player, Strong work ethicsü Accuracy, Attention to detailOrganized, Proactive, Attendanceü Flexible, Excellent Communication Skillsü Effectiveness, Timelyü Reliable, Ethicalü Planning Abilities, ResponsibleFind Us on Social Media
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzQ4NzAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1125794&xid=1109_48703
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Fourways - Chartall Business College is an online, accredited training provider. We are searching for a systems administrator and software developer to maintain systems across all company functions. Research and develop new functionality across various systems. Manage software development teams to execute the executive strategy.Duties and responsibilities: DevOps server managementWeb development and implementationWeb project planningMoodle systems administrationNew technologies/new productsEnabling other employees to perform basic functions on the websiteTechnical supportEnable sales through technologyCRM managementOnline payments managementAutomated invoicing managementOther tasks as required from time to timeCompany Description:Chartall Business College is a modern provider of education and training who specialises in online learning and the recognition of prior learning. We use multiple modes of training delivery to enhance our course offering and we can tailor a unique solution for each client or learner. Education is your power and your tool to make your life and the life of those around you better. Seize the opportunity and strive for success. - Academic Director, Dr Karen Deller. Chartall Business College is fully registered and accredited.Job Requirements: Bachelor or Honours degree in Web Development, Computer Science or Information Systems or similar (NQF 7 or above)Five + years of experience in software development and server managementMoodle systems administrationIntermediate to advanced knowledge of WordPress.Preferred requirements and skills:DevOps Server Management. LAMP stack.Strong understanding of PHP back-end development.Management of software development teams.Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.General Knowledge of PHP frameworks.Knowledge of how to interact with RESTful APIs and formats (JSON, XML) is a plus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQyNTAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1154201&xid=1266_42502
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Purpose of the job Facilitate user experience into the design of products and services and design interfaces to effectively communicate the brand and enrich the customers experience. Responsibilities: Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.Develop and maintain design elements, mock-ups, and specifications as neededResearch the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvementsCustodian for developing visual, UI and interaction design assets to be adopted within design systemConducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.Formulate testing parameters to effectively assess user experienceConduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectivelyUnderstand scope, requirements, and drive innovative solutions aligned with business goals and UX metricsDevelop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documentsCreate and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experienceEffectively communicate ideas, both verbally and visually to gain stakeholder agreementCollaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve the user goalsAdvocate for the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world-class user experienceCreate solid recommendations and prioritization based on technology and business needsAdhere to design standards by understanding and following the Design SystemAdhere to our client centred design processConsider user feedback from user testing results in order to deliver the best customer experience.Accountable for time management within each project to ensure agreed deadlines are met.Adhere to consistent design patterns and principles.Align to technical infrastructure of the Group.Support the achievement of the business strategy, objectives and values by ensuring delivery of process, services and solutions.Identify training courses and career progression for self through input and feedback from management.Ensure all personal development plan activities are completed within specified timeframe.Share knowledge and industry trends with team and stakeholders during formal and informal interaction.Obtain buy-in for developing new and/or enhanced processes (e.g. operatio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ3Mzk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1162844&xid=1108_47399
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*Company Description*
LabWare is a leading Laboratory Informatics Company, supplying, installing and maintaining the LabWare Laboratory Information Management System (LIMS) and Electronic Laboratory Notebook (ELN) to laboratories in more than twenty-five countries.
For more information, go to (www.labware.com)(https://www.labware.com/?hsLang=en)
*Job Description*
The job entails the configuration and support of LIMS and ELN, under the supervision of trained consultants, to meet end user requirements for LabWare implementations. Having mastered the LIMS and ELN tools, the consultant would be expected from time-to-time to present LIMS training courses offered by LabWare.
After a rigorous selection process, the successful applicant will be offered an opportunity to join the LabWare team under the LabWare Internship Programme with the possibility of a permanent position as a Junior LIMS Consultant.
*Skills Recommended*
* Understanding of relational database and structured query language (SQL)
* Programming in a computer language
* Report writing in Crystal Reports
* Statistical Quality Control (SQC)
* Instrument integration
* Project management
*Work Experience*
* Knowledge in laboratory and quality control (QC) processes preferred, but is not a pre-requisite.
*Personal Requirements for Candidates*
* Must demonstrate a strong aptitude for IT and have a genuine interest in technology.
* Demonstrate strong oral and written communication and facilitation skills as well as confidence with presentations.
* Possess strong documentation skills.
* Have the ability to manage timelines and deliverables
* Should be able to execute work instructions and complete work packages in designated time.
* Must have the confidence to deal with all project stakeholders and be able to work in a team.
* Possess a driver’s license and access to personal transport is a pre-requisite as travel to customer sites is required.
* Flexibility with regards to working hours is required
* Willingness to travel to customer sites outside of Gauteng, including other countries, for up to two weeks at a time.
* Bachelors degree in one of the following areas:
* Computer Science,
* Information Management Systems
* Physics and/or Chemistry
* Mathematics and/or Statistics
Market Related
* Bachelors degree in one of the following areas:
* Computer Science,
* Information Management Systems
* Physics and/or Chemistry
* Mathematics and/or Statistics
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133289&xid=1555_274
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Skillwise Computer Center Gauteng is Registered and Accredited By MICT SETA
Come Lets Learn: Office Administration and Computer Literacy Program Level 1- Level 3
For All AGES Registration Fees is R1000. Tuition Fees is R1400 Full time. Part time sessions are also available for R1000 per month for three months.
We cover
Basic concepts
of Information Technology
File management
Microsoft Word
Microsoft Excel
Microsoft Power point
Microsoft Outlook and Internet. Certificate fees is R300 paid at the end of your course. We are next to Boxer that is at Bara Taxi Rank and Johannesburg CBD at Mr Price Building. For more information contact us on whatsapp 0676323422/0764331232. Follow us on Facebook: Skillwise Computer Training Gauteng
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