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13d

Randburg

Call center manager

** job title:** call center manager ** department:** sales ** location:** midrand ** job type:** full tim e ** reporting to:** c e o ### job purpose: the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform ### key responsibilities: ** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards ** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members ** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement ** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use ** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes ** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system ** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management ### skills and qualifications: proven experience as a call center manager or similar management role in customer service or sales strong understanding of management practices and techniques excellent leadership and interpersonal skills proficiency in technology, especially c r m software and call center systems strong analytical and problem solving abilities excellent verbal and written communication skills bachelor’s degree in business administration or related field; master’s degree preferred ### personal attributes: high emotional intelligence and resilience in high pressure situations adaptability and flexibility to handle unexpected challenges strong coaching and mentoring skills to foster a high performance team ### salary: market related ### how to apply: send c v, proof of experience, as well as all other supporting documents to john@designerwater com

Midrand

Results for customer service jobs in All Categories in Gauteng

Latin Spanish Speaking Customer Service Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Latin Spanish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202649

19h

Other

External Account Manger R600 000 OTE per annum

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Our client is a IT hardware and distribution company specialising in the commercial sector. KEY RESPONSIBILITIES * Achieve monthly sales targets * Achieve Quarter on Quarter and Year on Year growth * Establish and grow new client base within the Commercial clients * Maintain new and existing client relationships by regularly visits and interaction * Develop sales plans per account * Respond to tenders and facilitate the tender administration process * Manage the sales process * Maintain current client database and forecasts * Develop sales plan per account * Deliver product presentations and entertain clients * Generate sales leads and do follow ups on deals in your pipeline * Identify sales opportunities and go to market strategies * Compilation of all quotations * Following up on quotes and convert to orders * Attend product training and events * Processing and administration of relevant sales documentation * Updating backorders and orders received on a daily basis * Matric with mathematics is essential and relevant tertiary qualification within Sales and Marketing will be an advantage * A minimum of three (3) years’ experience in Distribution * Minimum of 3 years account management experience within the Commercial clients * Established network at various levels within the Commercial clients * Own transport and valid driver’s license * Ability to identify sales opportunities and use skills to develop solutions when required * Ability to deliver presentations to clients and entertain clients when required * Good time management and well organized * Above average computer literacy in MS Word, Excel, Outlook and PowerPoint * Service quality orientated * Customer focused R600 000 OTE Per annum * Matric with mathematics is essential and relevant tertiary qualification within Sales and Marketing will be an advantage * A minimum of three (3) years’ experience in Distribution * Minimum of 3 years account management experience within the Commercial clients * Established network at various levels within the Commercial clients * Own transport and valid driver’s license * Ability to identify sales opportunities and use skills to develop solutions when required * Ability to deliver presentations to clients and entertain clients when required * Good time management and well organized * Above average computer literacy in MS Word, Excel, Outlook and PowerPoint * Service quality orientated * Customer focused https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUyNjU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240710&xid=1555_52658

Midrand

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Senior Business Analyst* Role in Pretoria - Non-EE position - Any* *To be considered for this position, candidates must have:* * Minimum 8 years’ experience in business analysis * Strong process analysis and re-engineering experience * Experience in a transformational project *The following will be an added advantage:* * Agile/Scrum certification * Understanding of business systems analysis *Competencies:* * Knowledge of the systems development life cycle (SDLC) and agile methodology (essential) * Skilled in business process models analysis, design and documentation (essential) * Ability to use basic software applications (e.g., Microsoft (MS) Word, MS Excel, MS PowerPoint, Internet and e-mail) (essential) * Skilled in using modelling tools (required) * Analytical thinking * Communication skills (verbal and written) * Facilitation skills * Quality orientation * Negotiation skills * Interpersonal relationship building and maintaining skills * Stakeholder management * Presentation skills * Ability to build customer loyalty * Ability to work in a team * Motivated self-starter *Qualifications/ Certification:* * An Honours degree/National Diploma in Economics/Finance/IT/Accounting or equivalent; * Diploma in Business Analysis *Key deliverables:* End to end Business Analysis and Process Re-engineering services, producing the following artefacts: * Feasibility report * Business Case * Business analysis work plan * Business requirements specification document * Functional Requirements Specification Document (with use cases); * Business Analysis measure and feedback report * Business Process Modelling document * Training documentation * Product backlog * User stories * Requirement traceability matrix * Test cases * Training and knowledge transfer documentation * Any other Business Analysis artefacts as required for the Business or Project. *To be considered for this position, candidates must have:* * Minimum 8 years’ experience in business analysis * Strong process analysis and re-engineering experience * Experience in a transformational project *The following will be an added advantage:* * Agile/Scrum certification * Understanding of business systems analysis *Competencies:* * Knowledge of the systems development life cycle (SDLC) and agile methodology (essential) * Skilled in business process models analysis, design and documentation (essential) * Ability to use basic software applications (e.g., Microsoft (MS) Word, MS Excel, MS PowerPoint, Internet and e-mail) (essential) * Skilled in using modelling tools (required) * Analytical thinking * Communication skills (verbal and written) * Facilitation skills * Quality orientation * Negotiation skills * Interpersonal relationship building and maintaining skills * Stakeholder management * Presentation skills * Ability to build customer loyalty * Ability to work in a team * Motivated self-starter *Qualifications/ Certifi https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NjczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241779&xid=1555_54673

Other

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To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. *Job Objectives:* * To efficiently execute all operational activities at the point of sale in a timely and efficient manner. * To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. * To ensure the safe handling of cash at all times. * To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. * To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Knowledge:* * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence *Skills:* * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* Essential: * Relating and networking * Following instructions and procedures * Delivering Results and Meeting Customer Expectations Desirable: * Working with people * Persuading and Influencing * Planning and Organising * Coping with Pressures and Setbacks *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK1613MGR@clicks.co.za)(mailto:CLK1613MGR@clicks.co.za) *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK1613MGR@clicks.co.za)(mailto:CLK1613MGR@clicks.co.za) https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0MTA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241535&xid=1555_54109

Other

Shop Assistant Cashier x1- Clicks Shoprite Centre

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To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. *Job Objectives:* * To efficiently execute all operational activities at the point of sale in a timely and efficient manner. * To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. * To ensure the safe handling of cash at all times. * To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. * To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Knowledge:* * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence *Skills:* * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* Essential: * Relating and networking * Following instructions and procedures * Delivering Results and Meeting Customer Expectations Desirable: * Working with people * Persuading and Influencing * Planning and Organising * Coping with Pressures and Setbacks *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK0506MGR@clicks.co.za)(mailto:CLK0506MGR@clicks.co.za) *Experience:* * Desirable: experience in a customer facing role within a retail/FMCG store operations environment *Education:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level Please email CV to: (CLK0506MGR@clicks.co.za)(mailto:CLK0506MGR@clicks.co.za) https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0MDY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241508&xid=1555_54067

Other

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We are looking for a hungry self-starter to join our business as a Regional Sales Manager selling Supercare solutions. The successful candidate will be required to hunt new business leads as well as maintain relationships with other potential clients. The incumbent will be responsible for sales across Supercare Cleaning, Hygiene and Pest Control Services while ensuring consistent, profitable growth in revenues. Manage Sales Representatives to exceed sales targets and grow revenue within the Cleaning and Hygiene streams through mentoring, sales intelligence, idea sharing, strategic direction and guidance. Key areas of responsibility: • Conduct performance appraisals with each subordinate• Develop employees through variety training and industry savvy skills• Responsible for maintaining the sales culture for high achievement and employee wellness• Continuously participate in cutting edge market intelligence within respective industries • Assist Sales Executives to source new business• Assist Sales Executives to conduct client needs analysis and prepare custom solution proposals• Guide Sales Executives to work with a defined sales quota and focus on initiating relationships with multi-level decision-makers through phone, marketing, e-mail / direct mail campaigns, in-person contacts / cold calling, networking, and presentations• Travel in field and assess Sales Executives• Accurately and efficiently assist subordinates to prepare costings for new business with maximum margins. Check and sign off costings• Ensure contracts are correctly signed and filed for new business• Plan, set budgets and targets• Attend all business and sales reviews for the respective region• Assist subordinates to prepare realistic and opportune quotes and present to potential clients • Guide Sales team to prepare best in class proposals which clearly set out terms and conditions, service offering, and which honestly displays the organization’s service offerings per each contract/ tender• Assist team on how to research and build intelligence on prospective customers within your target profile• Develop, build and maintain strong relationships with potential customers and monitor that the team does the same • Maintain effective relationships with all Sales Managers in various regions, Head of Sales and General Managers• Work with all internal stakeholders to develop innovative and creative solutions which aid in identifyingnew business and increasing existing business• Ensure that all monthly targets are met on all service lines• Adhere to document and commission submission timelines as well as company policies and procedures• Sustain sales activity• Monitor and engage on team diaries and appointments• Guide team to build achievable sales pipeline• Update the Online Portal with accurate information and quotes• Keep abreast of changes in technology, sector legislation and respective industries within your portfolio• Be an active participant in sales meetings and idea workshops• A https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzOTkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241465&xid=1555_53991

Sandton

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*Business Development Manager - Gauteng* *SPECIFICATION* * *Seeking an experienced and passionate Head of Business Development to be responsible for all new and existing business development within the business. *Responsibilities * * Strategic Partnerships - need to nurture and look after existing relationships and find new partnerships that fit with the company; * Identify New customers * Negotiations; * Build current customer base * New format development; Given the challenging nature of the space and the high levels of competition in our industry, you’ll need to: * Be a self-starter: work well independently; be self-motivated and driven; and excited to chase (and exceed!) your sales targets month-on-month * Have significant relevant experience selling something similar in the IT industry and a track record to prove you’re an expert * Leverage the above-mentioned expertise * Be both innovative and creative. We’re massive fans of new sales approaches; offers and solutions – provided they hit targets. (We’ll give you the space and support to experiment, but will expect you to deliver) * Be an expert negotiator and dealmaker (including understanding competitor offerings and being able to upsell ours) * Demonstrate high levels of resilience and work well under pressure, without this affecting your “A-game” * Have excellent EQ and communications skills * Be a team-player and solutions-orientated * Defend the “customer-first” approach robustly to ensure customer service that wows and delights *Monthly Salary: R35000 - R60000* Given the challenging nature of the space and the high levels of competition in our industry, you’ll need to: * Be a self-starter: work well independently; be self-motivated and driven; and excited to chase (and exceed!) your sales targets month-on-month * Have significant relevant experience selling something similar in the IT industry and a track record to prove you’re an expert * Leverage the above-mentioned expertise * Be both innovative and creative. We’re massive fans of new sales approaches; offers and solutions – provided they hit targets. (We’ll give you the space and support to experiment, but will expect you to deliver) * Be an expert negotiator and dealmaker (including understanding competitor offerings and being able to upsell ours) * Demonstrate high levels of resilience and work well under pressure, without this affecting your “A-game” * Have excellent EQ and communications skills * Be a team-player and solutions-orientated * Defend the “customer-first” approach robustly to ensure customer service that wows and delights *Monthly Salary: R35000 - R60000* https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzNzcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241311&xid=1555_53772

Other

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*Reference: JHB006234-BN-1* The Brand Consultant is the key interface between the Group, individual Brand business units, Group Services and approved 3rd party suppliers. It is the role of the Brand Consultant to collaborate with the Brand to provide advice and guidance in the development of comprehensive training solutions to the business imperatives identified by the Brand. Ensure proposed training solutions optimise the Training Academy resources and is designed to speak to relevance for the audience and focused on delivering the desired business impact. *Duties and Responsibilities * *Consulting* - Engage with Brand stakeholders including Head of Brand, and Brand leadership to understand the learning needs of the Brands and how this translates into training to supports the aims, objectives, values, and culture of the business. - Understand relevant business issues from both OEM, Dealership, Importer and Training perspective and translate them into training solutions. - Develop the annual Training Demand Planning with reference to Sub Sahara and Approved Motor Body Repairers. - Influence and sign-off on annual certification targets for Sub Sahara and MBR. - High-level performance-based solutions developed and presented to the Brand (translate strategy into operations) - Brand is aligned on the solution approach suggested by the company *Project management* - Manage the relevant projects from conceptualization to end of project (close –out), in time, as per quality standards and in budget. - Work with Brand, leads and third-party stakeholders to ensure that appropriate quality assurance processes are in place and that the delivered solution achieves the expected business objectives. - Evaluate projects and improvements noted and implemented. - Communicate all reporting to the Brand stakeholders as per the annual projects as well as the Training Academy certification status. *Reporting* - Report all project / certification trackers and required activities to the Brand and relevant stakeholders according to specified frequencies and required/ supported formats. *Customer relationship management* - Key business relationships with all stakeholders including suppliers established and nurtured - Brand onsite visibility. Required to travel between two offices. - Bi-weekly engagement with Volkswagen Training Academy Manager(s). - Communicate via field force to the dealer network/ Importer. Continuous improvement - Actively contribute to ‘strategy refresh’ via departmental continuous improvement projects. *Knowledge, Skills & Experience Required* - Degree/diploma in Human Resources/Training or equivalent experience ( ETDP advantageous) - Minimum of 8 years motor industry experience (advantageous retail/OEM motor industry experience, and training experience) - In depth knowledge of training methodology and e-learning/blended learning methodologies - Knowledge and experience of project management, marketing and communication (digital experience is ad https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzNjc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241245&xid=1555_53674

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"customer service jobs" in Gauteng

customer service jobs in Gauteng (2,925 results)

Results for customer service jobs in All Categories in Gauteng