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Graphic Designer / Fashion Designer/Bookkeeper/Sales

Junior to mid designer with at least 4 to 5 years experienceStrong leadership potential and good work ethicProficient in both CorelDraw and Photoshop Graphic Design / Fashion Design qualificationProduct developer, specialising in clothingCharacter product design background will be desirablePlease present a strong portfolio, displaying skillsplease Email CV and recent photos to FashionStudioza@gmail.com

40min

Johannesburg CBD

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Launch X431 CRP479 Professional Auto Diagnostic Tool

R 8,500

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Launch X431 CRP479 Professional Auto Diagnostic Tool Main FeaturesFeatures:? Supports all 10 models of standard OBDlI/EOBD test? Support 15 Reset Function? Basic diagnostic functions: Version Information, Read DTCs ,Clear DTCs and Read Data Stream (supports 3 dispiay modes: Value, Graph and Merged).? Support multi-language :English, French, Spanish, Russian, Japanese, German, Italian, Portuguese, Korean. meet the needs of customers in various countries.? Update: One-Click update online via Wi-fi, One years free update? Print : Support print out diagnostic data report via email? Multiple car models (covering over 50 prevailing models from Asia, America and Europe).? 5.0’ IPS touch screen and button dual operation model, meets majority of users needsALL 10 Mode OBDII/EOBD Functions:Mode 01---Request current powertrain diagnostic data.Mode 02—Request freeze frame information.Mode 03—Request emissions-related diagnostic codeMode 04—Clear/reset emissions-related diagnostic information.Mode 05—Request oxygen sensor monitoring test results.Mode 06—Request on-board monitoring test results for specific monitored systems.Mode 07—Request emission-related diagnostic troublecodes detected during current or last completed driving cycleMode 08—Request control of on-board system, test or component.Mode 09—Request vehicle information.Mode 0A—Request emissions-related diagnostic troublecodes with permanent status after a clear/reset emission-related diagnostic information.15 Kinds of Special Reset Maintenance Service Functions:? Oil Lamp Reset ServiceAllows you to perform reset for a new calculation of Engine Oil Life system once changed the oil.? EPB serviceIt is important in the maintenance of electronic braking systems safety and efficiency.? BAT battery serviceAllows the scan tool to evaluate the battery charge state, monitor the close-circuit current, register the battery replacement, and activate the rest state of the vehicle.? DPF serviceSpecially works for Diesel Particulate Filter system with DPF regeneration, DPF component replacement teach-in and DPF teach-in after replacing the engine control unit.? SAS serviceHelps clear the fault steering angle sensor memories and plays an important role in the steering angle sensor calibration.? TPMS serviceMakes sense in displaying sensor IDs from the vehicles ECU, inputting TPMS sensor replacement IDs and testing sensors.? IMMO Key ProgrammingThe unique car key programming and read pin code function, it is mainly used to disable the lost vehicle keys and program a new replacement key fob.? ABS BleedingABS brake bleeding to get a firm brake pad after air exhaustion after repair ABS pump system? Sunroof ResetThe sunroof memory generally needs to be reset when the vehicle’s batteryis replaced or the car dies? Suspensions ResetTry reset electronic hanging air seat with the massage system close all doors koeo flip through measagesystem go to hanging reset oron off? Gearbox ResetProcedure Reset Transmission Adaptive Learning DIY. Start the car and drive. Once you perform this procedure the Engine Control Unit (ECU) and Transmission Control Unit (TCU) will work together to learn how you drive by monitoring your driving pattern. After you follow this programing method of the TCU / ECU drive the car.? AFS Headlamp ResetAFS means Adaptive Front lighting System (at night with the Bi-Xenon headlights) it swivels either side, pressing that button means they stay pointing straight ahead and dont turn when you turn the steering wheel? Injector CodingLeaking injectors and some dead injectors can be missed even when an injector is disabled. Otherproblems with the ignition system and mechanical components also may not show an rpm loss when aninjector is turned off? Throttle AdaptationThe throttle body is a tube containing a pivoting flat (butterfly) that is used to control the amount ofair entering an engine. In an electronically fuel injected car, a throttle position sensor and air flow sensorcommunicate with the computer, which supplies the corresponding amount of fuel needed at the injectors. It must need re-learning throttle sensor position after clearing or repair? Gear LearningThe scan tool monitors certain camshaft position sensors signals to determine if all conditions are met to continue with the procedure for Engine runningSupported Brands:For Demo, for ACURA, for Alfa Romeo, for Audi,for BMW, for BUGATTI, for Chrysler,For Citroen, for DACIA, for Daewoo, for Euroford, for Fiat, for Ford, for Mitsubishi, for Nissan, for Opel, for Peugeot, for Porsche, for Renault, for SAAB, for SAMSUNG, for Seat, For Skoda, for Smart, for Sprinter, for Subaru, for Suzuki, for Tlisuzu, for SAAB, for SAMSUNG for Toyota, for Vauxhall, for Volvo, for VW, for USA GM, for Gmsa, for Honda, for Hyundai, for Infiniti, for Isuzu, for Jaguar, for Kia, for Lancia, for Landrover, for Lexus, for Lincoln, for Mazda, for Mercedes, for Mini.?Note:These special function NOT for all car models, if you are confused, you can send your car brand, model and release year to us.How to Update Launch CRP479:1. Input mailbox activate machine and connect with wifi network before update work2. If some new software or APK can be updated, a numeric indicator will display on the Upgrade module on the Job menu. In this case, you may use this option to keep it synchronized with the latest version.3. Tap Upgrade on the Job menu to enter the update center. By default, all diagnostic software is selected.4. To deselect certain software, tap Unselect, and then check the box next to vehicle model.5. Tap Update to start downloading. It may take several minutes to finish it, please be patient to wait. To pause downloading, tap Stop. To resume it, tap Continue. If network connection failure occurs, tap Retry to try again.6. Once download is finished, the software packages will be installed automatically.Technical Parameters:Operating System: Android 7.0Processor: Cortex-A5 processor (1.5 GHz)RAM: 1GBROM: 8GBDisplay: 5 inch IPS touch screenConnectivity: Mini USB 2.0, Wi-FiPower and Battery: 4000 mAh lithium-polymer batteryBuilt-in Lithium Battery: 4000mAhPackage Contents1 x Main Unit, 1 x OBDII Diagnostic Cable, 1 x DC 5V Charging Cable, 1 x User Manual, 1 x Padded Carry CaseItems Available: 10

2mo

Johannesburg CBD

2-bed apartments in one of the most beautiful apartments in Marshalltown with unrivalled facilities

R 5,890

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Free Uncapped High-Speed Fibre in every apartment (saving you over R600 per month)Safe Lock Up and Go Lifestyle• Well Equipped Gym saving you +-R300/month on gym fees• Laundromat• 24 hour Security • Access Control• On-site property manager• Braai and garden areas• Lobby’s designed by interior designers• Generator backup during load-shedding in the common areasThe apartments are state of the art and feature:• Incredible Views of the city• New York styled exposed concrete ceilings • Designer kitchens with granite tops and subway tile splashbacks• Stainless steel built-in appliances (top brands): oven, stove and extractor• Space for a washing machine or dishwasher• LED energy-efficient bright lighting• Immaculate bathrooms with spacious showers and stainless-steel fittings • Plenty of built-in cupboard space• Open plan living with large modern tiles throughout• DSTV and fibre (internet) ready with open-access network• Plug points with USB ports• Central energy-efficient water heating system (save on electricity) • Prepaid electricity meters as well as individual water meters, 6kl free water monthly• Basement parking as well as visitors’ bays availableThis is an adults-only building; we are no longer accepting any residents with children under 16 years of age.Enquire about month-to-month and 6-month lease options (subject to availability and Ts &Cs)Our residents have the flexibility to move, for free, to another building we own in a different area during their lease. Life happens… maybe you will get a new job or get transferred across town. Our signature lifestyle developments are located all over Joburg! T&Cs apply. We have developments with similar pricing and features in the following areas:Sunninghill, Sandton – The Alpha and The ApolloBramley, Johannesburg – The Village and Melrose GardensMilpark, Johannesburg – Stanley StudiosMarshalltown, JHB CBD – The LeoFerndale, Randburg – The Landmark, The Titan and 360 Kent.We offer apartment cleaning and car washing services at subsidised rates. In addition, our tenants qualify for a 15% discount on home moving fees when moving into our buildings with reliable furniture moving companies.The Leo offers the following apartment types:• Bachelors: From R 3,490• 1 Bed: From R 4,690• 2 Bed: From R 5,890• Secure Basement Parking: From R450Central Location: • In the ABSA Precinct • STD Bank, First National and most Provincial Departments – 10min walk • Gautrain Bus Stop – 300 m • Maboneng Precinct – 1 km• Noord Taxi Rank – 1 km• Gandhi Square – 1 km• Carlton Centre – 700 m • Lister Medical Centre – 1,2 km• Bree Taxi Rank– 2 km • Park station – 2 km• Newtown Junction – 2,8 kmContact us for more information on any of these properties.T&Cs applyProperty Reference #: RL36Agent Details:Tulani MatezaAfricrest Properties Pty Ltd5th Floor GreenPark Corner3 Lower RoadMorningside2196

Johannesburg CBD

Fundraiser - Partnership Co-Ordinator - NPO

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GENERAL DESCRIPTION – JOB PURPOSE My client a well-established NPO operating in Southern Africa with facilities offering a range of accommodation choices for independent, assisted, frail and dementia care for the Aged is urgently recruiting for a Fundraiser - Partnership Co-Ordinator for their Johannesburg Establishment (House) . The Partnership Coordinator (HPC) / Fundraiser is a multitasker by nature. He / She has excellent communication, administration, and project coordination skills with a solid understanding of Marketing and Sales principles. The HPC provides implementation and coordination on the ground level and ensures all event projects and activities are executed to both brand and organisational standards REMUNERATION: My Client offers a Competitive market related Salary package – Negotiable COMPETENCIES REQUIRED (MUST HAVE) Certificate / Diploma: Events Management, Administration, Project Management or HospitalityWell-presentedStrong verbal and written communicator (English, Afrikaans)Works well under pressureConscientious with tasksDetail-orientatedGood presenter (Formal and informal)PassionateOrganisedFriendly, approachableAdaptableAbility to establish priorities and work independently.Developed interpersonal skillsPrincipled, ethical, and professional.Consistently displays a high level of enthusiasm, energy, initiative, and drive.2-3 years prior experience in events, marketing and / or project management1-2 years’ experience in fundraising activities and initiativesExcellent verbal and written communication skills.Proficiency in MS officeValid SA Drivers licenceOwn vehicleOwn Smart phone device equipped with updated messaging and camera-functionality GENERAL DUTIES AND RESPONSIBILITIES Campaigns Campaigns - Capital Projects as per budget (4 Quarters = 4 campaigns) Plan and Coordinate: maintain applicable project schedulesset up yearly planning tasks for all Capex projects needs as directed by the Facility Manager. (i.e., Maintenance Equipment, Gardens & Equipment, House Aesthetics Look & feel, Furniture Needs, Housekeeping & Linen, Washing Machines & Tumble Dryers, Nursing & Medical).Task tracking, deadlines, and deliverables as set on the yearly calendar.Develop a strategy to approach potential donors i.e., using micro campaigns.Work towards pledging line items on a 3-year forecast.Maintain donor relationship, both new and old.Maintain and track all supporting budget / f... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjQyOTA0MDE3P3NvdXJjZT1ndW10cmVl&jid=1265594&xid=1242904017

17h

Johannesburg CBD

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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company. KEY OUTPUTS Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife KNOWLEDGE REQUIRED A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn KEY SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight PERSONAL CHARACTERISTICS Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDUzNjA4Mjc2P3NvdXJjZT1ndW10cmVl&jid=1503266&xid=3053608276

17h

Johannesburg CBD

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KEY OUTPUTS Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife KNOWLEDGE REQUIRED A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn KEY SKILLS REQUIRED Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight PERSONAL CHARACTERISTICS Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others PERSONAL GROWTH Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsP-drive NavigationPaperless filingSpeed Reading and Typing EXPERIENCE REQUIRED Minimum of ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTYxMzIxMzc0P3NvdXJjZT1ndW10cmVl&jid=1503282&xid=2961321374

17h

Johannesburg CBD

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Urgently looking for an Intermediate Business Analyst Role Purpose Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives. Responsibilities and work outputs Conduct business analysis in line with business requirements: · Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks. · Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions. · Contribute to translating the business goals into design in line with systems architecture. · Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process. · Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction. · Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems. · Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements. · Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification. · Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions. · Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations. · Collaborate with various business areas and teams to ensure integration and consistency of solutions across business. · Keep abreast of latest IT trends and practices to optimise service offering and minimise risk. Collaboration: · Build and maintain relationships with internal and external stakeholders. · Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed. · Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service. · Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery. · Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to imp... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDE5OTU5OTg0P3NvdXJjZT1ndW10cmVl&jid=1311017&xid=2419959984

17h

Johannesburg CBD

French-speaking Team Lead - International BPO

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Scope of position Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs. Key responsibilities To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI0ODI0ODAyP3NvdXJjZT1ndW10cmVl&jid=370510&xid=1224824802

17h

Johannesburg CBD

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JOB DESCRIPTION The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include: Develops new business segments and new customersDecides on customer and market processing strategyNegotiates terms and contracts with the major customers Duties may include but are not limited to: Responsible for the turnover and profit of the assigned accountsResponsible for the customer P & LNegotiation of terms and contracts with the major customersSales and listing, such as innovations and promotionsNegotiation on local, customer-specific advertising activities, promos etc.Implementation of trade fairs and support catalogue creationTasks in the field of logistics and finance (credits, open receivables, etc.)Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.)Control of relevant KPIs and compliance with budgetsTransfer of local requirements and questions to Country Business Director (CBD)Responsibility for customer and market processing strategyDevelopment of new business segments and customersPlanning of turnover, profit and quantity as well as commenting to CBDStrong coordination with all other business unit KAM’s for respective customersDeveloping customers online sales activities, potential of developing online pure players as wellOrganizing product sales trainings to customers Experience Required 5 years+ Work experience in sales in a similar role and sectorSolid track record in having managed large customer accounts successfullyStrong strategic and analytical skillsFully competent on MS Office packagesAbility to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write Personal Characteristics Willingness to learn and broaden knowledge and keep up with the industry requirementsCustomer service centric mind-setEntrepreneurial thinking, ability to work self-directedTeam player but independent where requiredAbility to work under minimal supervision & high pressureEnjoys working with data i.e., analysisDeadline, target & process drivenCourageous and able to challenge status quoGood presenter and communicatorAttention to details and analyticsWillingness to travel regularly away from homeGood command of the Afrikaans language https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTkwMDA1MDk4P3NvdXJjZT1ndW10cmVl&jid=1323901&xid=2590005098

17h

Johannesburg CBD

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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. Responsibilities Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference Requirements and skills Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687

17h

Johannesburg CBD

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PURPOSE OF THE POSITION The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications. DAILY RESPONSIBILITIES Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement. Primary Responsibilities Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central. Duties and Accountabilities Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library Additional Responsibilities Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required. Mandatory Qualifications MatricMicrosoft Certifications Microso... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDU2MjQ2MDU/c291cmNlPWd1bXRyZWU=&jid=1103789&xid=545624605

17h

Johannesburg CBD

German-speaking Customer Support Representative

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Client Relationship Management and Retention · Maintaining constructive contractor company relationships with a focus on client retention and solution utilization · Report on subscriber engagement, risks and health Portfolio Growth · User needs identification · Product and solution functionality specification identification · Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations. Contractor Portfolio Management · Conducting contractor on-boarding and subscriptions · Provide user support on assigned contractors · Conduct subscription renewal liaison · Manage contractor status Provide user support (In-bound) · Provide user support for in-bound queries and questions on the Company system · Provide basic administrative guidance and or referral to safety file administration partners Telesales (Out-bound) · Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects Compliance verification · Conduct document verifications (as and when required) System administration · Complete all administrative data capturing on a daily basis (as required) · Maintain accurate client engagement records on in-bound and out-bound activities · Assist with invoice reconciliation on the billing system as required Managerial Support · Management reporting on productivity · Assist with any additional reporting, report input or report generation (as required) · Attend and prepare for all individual and team engagements as scheduled by the manager · Assist with new team member orientation and training (as required) Requirements Qualification · Grade 12 (South Africa) or any similar qualification · End-user application certification · Relevant first degree or diploma in any of the following fields HSE, Logistics, Experience · Previous support center experience · Performance reporting · Salesforce or another CRM tool Technical Skills · Excellent relevant international language proficiency · Customer Relationship Management · CW system user skills · End-user applications · Report writing skills · Sales skills · Call center skills (telephonic and chat) · Contractor management · ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjI2Njg1NzQ1P3NvdXJjZT1ndW10cmVl&jid=1167723&xid=2626685745

17h

Johannesburg CBD

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