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Job descriptionAre you an ambitious and self-driven sales professional looking for an exciting opportunity in the medical industry? Our innovative startup medical company, specializing in self-testing products, is seeking a Sales Representative to play a pivotal role in our growth and success.Position Purpose:As a Medical Sales Rep, your mission is to drive our business objectives, manage and expand our client base, and achieve revenue growth through your personal performance. You'll ensure adherence to best management practices in equipment sales, provide customer-oriented service, and align your actions with our company's strategic vision.Key Responsibilities:- Plan, prepare, and achieve unit sales targets, growth, and profitability in your assigned sales territory.- Accurately collect customer information and ensure timely submission for data capture.- Meet sales growth and market share objectives, engaging potential customers and converting prospects into qualified leads.- Maintain high-quality customer interactions and service, developing partnerships with clients.- Manage deals in line with budget and strategic objectives, ensuring key administrative support functions are executed diligently.- Prepare and present reports as needed.- Uphold the company's vision and values in all customer interactions.- Contribute to departmental growth and implement operational innovations.Desired Experience & Qualifications:- High School Diploma (Grade 12)- 3-5 years of external sales experience- Proven experience in wholesale sales- Competency in all sales functions and willingness to travel- Access to a vehicle and a valid driver's licenseSalary and Benefits:- Base Salary: R6000.00 per month- Petrol Allowance: R1000.00 per month- Commission Structure: 4% on all sales - Probation Period: 3 monthsWhy Join Us?Join a dynamic medical startup with unlimited potential for personal and professional growth. We're looking for motivated self-starters who are passionate about sales and driven to excel.How to Apply:Ready to embark on an exciting career journey with us? Submit your resume and a cover letter detailing your relevant experience and accomplishments to dnxmedical@gmail.comTake the first step toward a rewarding career in the medical industry.Please note that only shortlisted candidates will be contacted for further steps in the selection process.Join us in shaping the future of self-testing products in the medical industry! Your dedication and expertise can make a significant impact in our rapidly growing company.
1mo
Woodstock
Results for driving jobs town in Jobs in Western Cape
1
Assistant Store Manager needed in Stellenbosch for the Stellenbosch Square storeOur client in the retail industry is currently seeking bright, bubbly, and energetic staff to join their team. Requirements (Non-negotiable):-Must have Assistant Store Manager experience in a retail store. Preferably someone who worked with linen, cutlery or crockery.-Matric-Clear criminal record-Must be hardworking, punctual, friendly and maintain professionalism-Retail experience-Must live in Stellenbosch or can travel easily to the area. A vehicle and valid driving license would be advantageous Assistant Store Manager responsibilitiesSupervise and train staffReview staff performance and offer constructive feedbackCollaborate with team leads on setting and achieving team-specific goalsPurchase inventory based on current trends, availability of new products and customer interestDisplay merchandise to maximize purchasing appealOrganize sales and product demonstrationsWrite sales and customer reports and make recommendations for improvementsInteract with customers and resolve complaints or grievances
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE3OTE0NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1766781&xid=1109_179144
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30min
1
As a Sales Representative you will be based in Cape Town Northern Suburbs, specializing in the Food & Beverage industry, you will be responsible for building and maintaining relationships with new and existing clients to drive sales and achieve revenue targets.
Requirements:
Grade 12 or equivalent.
At least 3 years experience in an external sales role.
Experience in a similar industry.
A valid driver’s license.
Own a reliable vehicle.
Strong negotiation skills.
An established client base will be advantageous.
Responsibilities:
Attend to existing customers.
New business development.
Achieving company objectives and targets.
Promotion and selling to existing customer base.
Increasing distribution and brand awareness.
To apply, please send your CV with your salary expectations to liza-nelle@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Distribution; Sales
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004606/LN&source=gumtree
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4h
1
One of our top clients looking for in the beauty industry that provides specialized nail education is looking for a mentor/educator.
Qualified in Complete Nail Technology including
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & Sculpting
Hard Skills:
Must be Qualified in complete Nail Technology including:
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & SculptingNail Art Skills
At least 3 year experience working in the industryAdvance nail application skills in the above systemsAt least 1 year training/educating experienceAssessor/Moderator will be a bonusMust have strong computer experience – Daily software used: Virtual Academic Centre & Dashboard , One Drive - file share, Outlook emails & online calendar, Excel & Word
Soft Skills
Passionate about education, the beauty industry & nailsWell presentedPunctualClear English diction compulsory as training will be in English. If English is not the first language that is not a problem, however accent must allow for clear communication in EnglishThe position requires strong inter-personal, organisational, admin and multi-tasking skillsTime management essential, with the ability to complete work timeously and ask for support when neededAbility to work well with a team and assist team members when needed.
Non-Negotiables:
Bi-Monthly Traveling will be required – EC/PE/Garden Route (costs covered by company)Bi-Monthly instore demo days with a sales consult to promote new products, product launches, troubleshooting (but not instore training).Bi-Monthly Bimonthly AM and PM pre booked internal training does occur and is compulsory. (7.30-8.30Am remote training/ 17.30-18.30 remote training – eg of times, please note they may differ)Working hours: 8am – 5pm @ Academy Rondebosch. Weekend trainings may apply when needed. Will be booked in advance and leave days given accordingly.Would need to follow strict SOPs, complete training will be provided prior to start date and ongoing. Ongoing training may occur before or after working hours.No additional work, beauty salon or otherwise, is permitted during the week or weekend.
Additional Information:
Academy Phone & Laptop supplied (Minutes & data included) for work calls and use onlyMust have Car/valid driver’s licenseWould need to live in one of the following or surrounding areas:
Rondebosch
Athlone
Ottery
Observatory...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDMxNzY2NjUwP3NvdXJjZT1ndW10cmVl&jid=1751287&xid=2431766650
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A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy.
Job Purpose:
The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain.
Key responsibilities may include but are not limited to:
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems
• Participates with end-to-end recruitment and onboarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Attendance at Disciplinary Enquiries (DE)
• Participate with the implementation of an employee value proposition to drive the attraction and retention of talent
• Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective
• Assist in driving people wellness initiatives throughout the business
• Collaboration of information for human capital reporting
• Administration of the payroll and employee benefits component of the business
• Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes
• Champion Change Management with all stakeholders
• Drive and influence the culture of the organization by assisting with various employee engagement programmes
• Participate in projects as identified in line with the human capital strategy
• Communication with various internal and external stakeholders
Critical Skills/ Competencies:
• Highly numerate
• Solutions driven
• Excellent Problem solving and Accuracy skills
• Strong analytical skills
• Meticulous attention to detail
• Self-starter, motivated, takes initiative and can work independently
• Excellent communicator with all levels in an organisation (verbal and written)
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
• Ability to logically work with volumes of data Experience:
• Proven experience as an HR Administrator in a generalist capacity
• A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment
• Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems:
• Matric
• Diploma or Degree in HR Management is a prerequisite
• Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660
4h
1
Code10 Drivers with PDP
Careful and cautious driving of vehicles.Completing and maintaining an accurate vehicle log book.Ensuring vehicle is well maintained, is kept clean and receives regular services.Abiding by the rules of road and being responsible for any/all traffic fines incurred.Maintain health and safety practices.Ensuring car is safely parked at office premises overnight and is locked and alarmed.Management of petrol card and vehicle keys.
Requirements of this post: * Valid SA Code 8 drivers license holder with PDP.
Four years driving experience.A clean driving record.Displays positive professional outlook and behavior.Ability to remain calm in stressful driving situations (e.g. at rush hour)A polite and professional character.Excellent communication skill.Fluent in English.Able to follow instructions well.Ability to take responsibility and accountability.Ability to lift heavy packages.Clear criminal recordSober habits
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTg1NzA2MTk5P3NvdXJjZT1ndW10cmVl&jid=1484483&xid=2585706199
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4h
1
Are you looking at joining an NGO that keeps growing and offers you a new challenge in the new year? If you have the following experience, you should apply immediately:
Ability to Interpret data and advise stakeholders on decision making
Able to oversee donor evaluations, the designs, data collections processes and techniques
Ensure that donor reporting requirements are met
Involved with the development and promotion evaluation knowledge that influences business decisions
Implement research agenda
Responsible for identification of needs and opportunities of the business
Effective management of program staff capacity
Refine the Monitoring and Evaluation strategies and frameworks , systems and processes
Drive best practice in program teams for the best health related results
Ensure that field visits are conducted
Use geospatial data and program data to influence program analysis
Responsible for quality when implementing M&E strategies
Monitor and report on performance indicators and variables
Work hand in hand with IT department when it comes down to the design and functionality of business electronic systems
Drive compliance for research related ethics
Work hand in hand with Operations and Program department when implementing internal quality assurance and improvement plans
Offer guidance in the design and implementation of data quality assurance training and procedures
Analyse field generated data to match demand with services
Form part of the preparation and development of funding proposals
Develop fund strategic plans
Set annual performance goals
Management of staff - 7 Data Capturers, 2 M & E Officers, 1 Advisor
Budget management
Supporting program areas
Represent the company at stakeholder meetings and external forums at international and national level
Must have:
Relevant Masters' degree - Public Health
No less than 10 years' working experience in the M&E field - focussed on strategy implementation and data interpretation, of which 5 years' should be senior management level, been head of department for 2-4 years'. Must come from a medical background
Must submit examples of document written
Successful track record of building teams and implementing SOE's
Born leader - excellent leadership skills, able to lead a very difficult team
Data analytics skills
Experience in statistical applications
Presentation skills
Must have experience in presenting at international level to audiences
Program design skills
Research formulation, dissemination and conduction skills
Technically strong
Super confident
Self-starter
Excellent report drafting skills
Proactive
Able to work under extreme pressure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDg4MDY3Mjc4P3NvdXJjZT1ndW10cmVl&jid=753909&xid=1088067278
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4h
1
Reach Truck Drivers
Must have Matric (Grade 12)Must have a valid Reach Truck license.Must have a valid Reach Truck certificate..Promote safe work environment through personal actions.Load and unload trucks and containers using equipment provided in safe and efficient manner.Check and count freight for accuracy and/or damage.Take inventory as needed.2-3 Years Reach Truck driving experience Must have a clear criminal record.Sober habits.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjYxNDAxMDQ3P3NvdXJjZT1ndW10cmVl&jid=1608111&xid=4261401047
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4h
1
Online Food Ordering company is looking for a Sales Account Representative / Account Executive (6-12 month contract)
This covers the entire Cape Town ranging from our Northern Suburbs to Somerset West & Stellenbosch + Paarl. We're also looking at expanding into the direct outlining neighborhood's. The sales team members are expected to be able to travel to all these areas 2-3 days/week.
Monthly Basic of R18 000 + capped commission of R7 000
About the Position:
This is a great opportunity to demonstrate your sales skills and abilities to expand the number of merchants that work with this organisation. Looking for someone who is natural at selling and knows where the best eats are around town, passionate about food and enjoys negotiating to build the best partnerships. The primary focus will be bringing on new small-and-medium sized merchants (not necessarily only restaurants) that fit our partnership criteria, and you'll use your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.
Duties
Leverage prospecting skills and relationships to build partnerships with merchants in the SA
region
Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our merchants, including sustainable economics for both partiesClearly communicate the values of the company and its newest products to prospectsAchieve/ consistently exceed monthly targetsPartner with our Operations and Account Managers to smoothly activate the best merchantsHelp us identify and build best practicesDevelop long-term relationships with key in-region partnersAct as a company ambassador (promoting company mission, brand, and products)Proactively manage all communication channels with prospects via email, phone, and face-to-face meetings
Minimum Requirements
MatricValid driversOwn reliable transport 1 year of experience in sales, operations, account management, or similar functionsProficiency in SalesforceOutstanding work ethic and attention to detailWillingness to get your hands dirty and really assist with our highest value partnersExcellent communication and sales skillsStrong critical thinking abilityMust ha...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjM5NzY3ODA3P3NvdXJjZT1ndW10cmVl&jid=1298989&xid=2239767807
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4h
1
Forklift Drivers needed to start immediately
Criteria
Must have a valid forklift license Must have a valid forklift certificateMust have 2-3 years forklift driving experienceMust have a clear criminal recordSober habitsMust live in Western Cape (Cape Town)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTU3NzAxODg3P3NvdXJjZT1ndW10cmVl&jid=1578524&xid=2157701887
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4h
1
General Worker needed with Code 8 license and PDP
Criteria
Must have 2-3 years code 8 driving experienceMust have a valid code 8 licenseMust have a valid PDPMust have 2-3 years general worker experienceClear criminal recordSober habits
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NjI1MjM2Nj9zb3VyY2U9Z3VtdHJlZQ==&jid=1611278&xid=56252366
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4h
1
We are in need of an experienced code 8/10 PDP driver in the Kuilsriver and surrounding areas Cape Town. To be successful in your application you will need the following.
1) Green Barcoded ID or the new ID card.
2) No criminal record as this will be checked.
3) SARS Registered.
4) Proof of bank account.
5) Grade 12 + Certificate
6) Updated CV with 3 contactable references.
7) Valid Code 8/10 drivers license. (This will be checked)
Send your CV's to daniel@triodatacape.co.za
Responsibility:Code 8 and 10 driversConsultant Name: Daniel Allen
4h
1
We are in need of an experienced code 10 PDP drivers in the Epping and surrounding areas Cape Town. To be successful in your application you will need the following.
1) Green Barcoded ID or the new ID card.
2) No criminal record as this will be checked.
3) SARS Registered.
4) Proof of bank account.
5) Grade 12 + Certificate
6) Updated CV with 3 contactable references.
7) Valid Code 10 drivers license. (This will be checked)
Send your CV's to daniel@triodatacape.co.za
Responsibility:Code 10 DriversConsultant Name: Daniel Allen
4h
1
Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Commercial Business Insurance Sales Consultant to join their team.
Job Purpose:
The Sales Consultant will assists in planning and implementing pursuit of strategic opportunities for Business Insurance, by cultivating client relationships or other commercial relationships and identifying new markets for Business Insurance products or services.
Responsibilities:
Business Development
• Monitor and assess sales and market data for a specific geographic region and market segment; and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed Customer Relationship Development / Prospecting
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer Organisation and to enable effective two-way flow of information and resolution of issues Customer Needs Clarification
• Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer Organisation; gather and analyses relevant information; and gain agreement to a statement of customer requirements Sell Customer Propositions
• Use personal expertise to identify the complex standard products and/or services offered by the Organisation that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement Sales Opportunities Creation
• Develop a personal network within the business sector and represent the Organisation at business sector events. Obtain market intelligence and enhance the visibility and reputation of the Organisation, its products, and its services Customer Relationship Management / Account Management
• Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Customer Relationship Management (CRM) Data
• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the Organisation has quality data to enable effective customer retention a...Job Reference #: 202626
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202524
4h
1
SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.
Job Purpose:
The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions:
• Responsible for Diagnostic to Solution Proposal creation for Digital projects
• Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations
• Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
• Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
• Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
• Create best in class products by integrating firms product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc
• Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
• Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits
• Contribution of creation of showcase content, though leadership white papers, collaterals
• Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations
Primary Internal Interactions:
• Business and Account Leadership
• Advanced Automation Robotics
• Analytics
• Products and Platforms
• Quality Process Excellence
• Operations SMEs Supervisors
• RFX and deal team
• Client Management team
• Other enabling functions on need basis
Primary External Interactions:
• Existing and Prospect clients
Technical Skills:
• Strong Insuranc...Job Reference #: 202617
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experien...Job Reference #: 202637
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202527
4h
1
Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town.
Job purpose:
This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.
Responsibilities:
• Client Portfolio Management End of End owner of key accounts from IT Service delivery perspective
• IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders
• Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders
• Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives
• Drive productivity improvements as per plan and control cost of operation
• Drive Effectiveness of Compliance Information Security as part of Service Delivery of client processes. Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams
• Major Incidents Database Capturing of all Client processes Downtimes / Application Issues Major Downtimes for usage in future Qualification Experience:
• Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP
• Minimum 8 12 years in managing IT service delivery of large client relationship (800+Seats)
• Willingness to work in a 24 x 7 environment Salary: Market Related
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202618 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email rec...Job Reference #: 202618
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202533
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202536
4h
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