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A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATIONEMPLOYMENT TYPE : PERMANENT SECTOR : CALL CENTRE START DATE : 6 JUNE 2022 DUTIES: Take inbound calls in a professional mannerHandle & overcome objections in a professional and effective mannerAdhere to targetsTake inbound calls from an international customer baseHandle both internal & external e-mail correspondence to and from clientsWork towards resolution time periods, quality standards and targetsReach call resolution timeouslyDevelop excellent relationships with all stakeholders REQUIREMENTS: French (Read, Write & Speak)Work on weekends and shifts as requiredFlexibility and easily adaptable to pressurized environments and changeProven customer service orientationProblem solving skillsApplied foreign language in previous work experienceAbility to multi taskExposure to travelMeet targetsAttend regular training sessions HOURS: Monday Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):09:00 18:0012:00 21:0015:00 00:0017:00 02:0018:00 03:0020:00 05:0000:00 09:00Will be working SA Public Holidays INCENTIVES: 75% medical aid contribution3% provident fund contribution100% death coverUnlimited free access to airport loungesFree transport for after hour shift, week-ends and Public Holidays
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242677&xid=1109_94501
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Cape Town - The duties for which you will be responsible in terms of this contract are briefly listed below and will be subject to amendment from time to time as required based on discussions with your manager:1. To call all qualified leads provided by the Employer for the purpose of selling insurance products.2. To register all outcomes.3. To check that all your outcomes are correct.4. To meet the agreed targets as set out and communicated by management.5. To comply with the necessary regulations by adhering to the compliance prompts as determined within the Telemarketing Script.6. Professional presentation of the company’s products and services7. To perform ad-hoc calls for the maintenance and updating of records.BenefitsGood basis plus uncapped commission (avg can be 16 – 18k, can go as high as 35k)Medical insuranceBig incentives (TVs, etc)Chill area + arcade gamesCan take a certain group right through to getting insurance industry certifications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NjIxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187837&xid=1266_49621
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International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
2 years debt sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/3842007040?source=gumtree
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International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/2038725673?source=gumtree
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International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt review, debt consolidation or sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/1004131811?source=gumtree
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
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Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109?source=gumtree
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Our client based in Observatory at Black River Park is on the lookout for a well versed Operations Team Leader to join the Team.
Role Overview:
As an Operation Team Leader, your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.
Duties & Responsibilities include but not limited to are:
Take charge of all scheduling activities for your team, including work shifts and task assignments.Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.Continuously monitor Key Performance Indicators (KPIs) and address any areas of concernCollaborate with Store Operation Managers to address operational challenges and implement solutions.Prepare regular reports on team performance, escalations, and operational issues for review by senior management.Ensure that team members adhere to company policies, procedures, and safety protocols
Qualifications and Skills:
Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in scheduling software and relevant tools.Ability to analyze data and make data-driven decisions.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDMzNjkxMDY4P3NvdXJjZT1ndW10cmVl&jid=1704519&xid=1433691068
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Insurance Sales Consultant
Are you ambitious, self-motivated and success driven? Join our successful and continually growing team of sales agents.
Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.
The health and safety of our employees is of utmost importance to us. We comply with the COVID regulations and strict health safety measures have been implemented at our premises.
Requirements
• Exceptional communication and negotiation skills
• Matric Essential
• Clear Criminal record
• Sales and/or call centre experience advantageous
• Computer literate with good data capturing capabilities
Working Hours
• Monday, Wednesday and Thursday 8am to 5pm
• Tuesday (Marathon Day) 8am to 8pm
• Friday 8am to 3:30pm You will be required to work 1 Saturday per month 8am to 1:30pm
Work from home will only be applicable during lockdown. On-site training with the option to work from home thereafter. Once lockdown is lifted, you will be required to resume duties at our premises.
Remuneration
• R5000 basic
• Uncapped commission incentives
• Emergency Assistance
• Access to E-Learning portal for personal development
Please attach your most recent and up to date CV with your application.
Please note that due to the high volume of CVs received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.Salary: RMin salary: 5000.Max salary: 5000.Job Reference #: 201121
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Pacific International Insurance Pty Ltd, is an Australian based company based in Newcastle. Our flagship brand is PD Insurance which specialises in pet and car insurance for our Australian and New Zealand customers.The aim of PD Insurance is to provide simple products and services for our customers and soft landings, whenever they need it. We provide affordable, simple cover with easy claims and we employ people that focus on our customers unique needs.We are looking for the very best “sales extraordinaires” George has to offer to allow us to provide extended support to our customers. In exchange, we will provide you with a fun workplace, excellent remuneration and the opportunity to participate in a great incentive scheme. We are looking for a self-motivated and tenacious sales and service consultant to join our Sales and Service team in George. The role will be responsible for making contact with existing customers for policy extensions and turn warm leads into new policy sales. We provide full training on our products, systems and operating ethos. You will, however, need a clear English accent and be able to understand the whacky Aussie and New Zealand accents.REQUIREMENTS We would love to hear from you if you have… A proven track record in achieving sales targets in a high paced sales role with the ability to handle objections, and close the sale Previous experience in a call centre environment Strong attention to detail, organisational and administration skills Excellent verbal communication skills Strong sales methodology and understanding of the sales process An insurance or finance background is preferred but not essential. What is most important to us, is how you present, your ability to convert leads into sales, your customer service ethic and of course your willingness to be part of a great team.To be able to share an office with other members of the international sales team, you will need to have a current COVID-19 vaccination. Please consider this when submitting your application for the role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE2MzIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1239247&xid=1320_16323
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Job purpose: The Technical Account Manager (TAM) role, entails having direct contact with customers, mainly focused on all technically related topics with regards to the production and filling of final B2C products. This also includes support during production trials, filling, and troubleshooting, both during and after production. Part of this role has to do with Technical Project Management (TPM). In this regard, the incumbent will be in close communication with the R&D- and Application Departments as central point of contact related to all technical concerns from customers. He/she can therefore be seen as the interface between Sales and Application, R&D and the BUs regarding product selection for opportunities, as well as project control in respect of new developments and applications. The TPM function is therefore more system-related, also covering technical feasibility exercises/studies with respect to customer projects and keeping track of a projects status, the project overview and timeline in close co-operation with the Key Account Managers. Responsibilities: (Not limited to) Processing projects in collaboration with Application & Sales and continuous project management.Giving support on recipe formulation and filling technology.Advising and supporting Sales in the selection of products and ensuring quality and timelines during the entire Development Order Process are met.Being technically an integral part of the team for all customer projects (LtO), thereby being responsible for project management and project controlling as well as checking product/raw material requests for technical feasibility.Driving product development activities along the different LtO-stages in close collaboration with Sales.Deliver suitable product solutions in line with the given requirements into LtO for customers. Depending on technical requests, potential/strategic aspects and our existing portfolio (AZURE), the following possibilities for execution (project types) form part of this: Assortment, Application, Development, Technical Development.Being the central point of contact for all technical concerns from the customers (technical call centre).Linking with customers for trials and approvals and taking part in customer visits.Ensuring an optimum exchange of information within the division and with the interfaces.Documenting efficient and effective processes in the companys internal IT systems.Supporting selected customers in initial and sample filling processes in consultation with Sales.Advising customers on product and production-related problems.Compiling production guidelines and mixing recommendations at the customers request.In collaboration with the customer, defining technical recommendations of action following an appropriate analysis of the customers production challenges.Addressing technical problems in the production of B2C products at the customers premises.Providing s
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2MjgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1237794&xid=1108_66283
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Our client, who operates a leading international call centre concern in Bellville, render IT Services to a number of countries in the world. They have a role for an Exchange Technical Lead (SME) focused on the companys services delivered into the customer’s Managed Service. The areas of expertise for this role are not limited to Exchange, it requires a broad understanding of the impact of other technologies on an Exchange environment. This role will report into the Enterprise Technical Lead, Digital Infrastructure.
Overview of the role
- Supporting customer requirements whilst protecting service delivery.
- Supporting customer requirements whilst complying with ISO/IEC 27001 standards.
- Leading innovation in a way that delights the customer.
- Role modelling and championing genuine collaboration across all teams.
- Applying scrutiny to and identifying risks for proposed technical activities.
- Bringing proactivity, rigour and discipline to operational activities.
- Building productive relationships between Computacenter Delivery Leadership, Service Management and Digital Infrastructure teams, including Customer Operational Architecture.
- Feeding into and delivering on Enterprise Technical Lead priorities.
Main Duties/Responsibilities
- Be part of technical delivery into Computacenter, the Customer and Computacenter Service Management.
- Lead technical conversations with Delivery Leadership and the Customer.
- Create a joined up and proactive support structure across the end-to-end customer environment including interfaces outside of Computacenter.
- Work with Capacity Management to ensure that capacity and workload demands are appropriately managed.
- Ensure the correct governance and appropriate technical scrutiny is applied to all proposed changes to and potentially impacting the Managed Service infrastructure.
- Ensure that for the Managed Service infrastructure supportability is always maintained and stability is always prioritised.
- Technical Leadership on complex Major Incidents.
- Be part of the delivery of technical improvements learnt from Major Incidents, Projects and recommendations from BAU.
- Support the delivery of major technical improvement initiatives in a timely manner, working with other parties to aid delivery.
- Actively support continuous improvement.
- Actively develop the technical teams by sharing information, knowledge, skills, customer insight and by inputting into training and development plans.
- Highlight issues, vulnerabilities and any gaps, and where relevant, feed into technical risks on the account.
- Ensure the ongoing drive for the delivery of a proactive service and for automation.
Problem Resolution
Provides guidance and advice on problem resolution approach to technical analysts in the team. Proactively identifies process and team areas that require improvement and facilitates resolution. Ensures that documentation is relevant to effective resolution of problems
Process
- Enc
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ5NDY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235946&xid=1555_49466
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The Role: Team Leader â?? Inbound Contact Centre Cape Town Shift environment OVERALL PURPOSE OF JOB: The position of the Team Leader is to lead an inbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with iSON Xperiences customer goals and objectives. A strong focus upon the delivery and achievement of staff satisfaction and customer satisfaction targets are essential.Main Responsibilities will include but will not be limited to: Leading and managing a team of 15 â?? 20 agentsCoaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthlyTotal performance management, monitoring and driving team targetsAttendance and leave management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyProvide coaching and feedback to agents weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career developmentResolve daily queriesCompile reports and report on progressLiaise daily with Workforce Management team to ensure effective resource planning.Taking correct disciplinary measures where necessaryAssess and identify training needsPromote service deliveryEscalate and manage customer queries as requiredCoach staff on BTG/BPS policies and proceduresCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisDevelop and gain approval of and execution of all deliverablesDevelop, contribute to and maintain the team and Contact Centreâ??s outputs and KPIâ??sStrong internal and external relationship buildingRepresent the customer to the rest of the business â?? Customer AdvocateExcellent communication both oral and writtenEnsure escalations processes are maintained and implementation of new processes with team buy inBe proactive with own development using available learning resources on a daily basis. NOWLEDGE AND SKILLS: Proficiency in MS OfficeGood interpersonal conflict resolution skillsGood team leadership and people management skillsSkills and Experience: Grade 12 / Matric essentialDiploma/Degree AdvantageousPrevious Team leader experience within a Contact Centre environment BPO Experience EssentialTelecommunication experience highly advantageousGood performance management experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3MTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1209648&xid=1108_57137
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Sales Team Leader Cape Town Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.Min 2 years contact Centre Team Leader experienceBPO experience a strong preferenceAble to support day and/or night shifts on site in Cape Town CBDStrong contact Centre operations know howEffective people management skillsAble to manage to strict SLA requirementsSalary based on industry norms
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NTMzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210924&xid=1108_57533
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Complaints Resolution Officer - Century City, Cape TownREF (JB1583)Ensure that all complaints lodged are resolved amicably and timeously, ensuring improved customer satisfaction.Educational Requirements:Grade 121 Year experience in call centre or similar roleMS office proficientDuties and Responsibilities:Customer complaints supportStudent complaints resolutionLiaises with internal departments to resolve student complaintsEnsure that complaints are processed within the required timeframesEnsure completion on high level complaintsAssist with student related projectsEnsures processes are effective and followedConflict managementGeneral administrative, daily, weekly and monthly reportingCustomer retention supportAdministrationAd Hoc duties
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ3Mzk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178710&xid=1266_47396
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Independent Media has an exciting and challenging opportunity for a IT Support Specialist in Cape Town. The successful incumbent will be responsible for the implementation and support Information Communication Technology (ICT) that enables both primary and supporting business processes to achieve maximum quality, productivity and efficiency within the Group.Key Responsibilities Timeously respond to all calls and e-mails on service requests.Listen attentively to queries.Clarify customer problems.Keep the customer and related IT support staff updated.Ensure customer satisfaction.Compile and forward a daily report to the Team Leader.Provide necessary IT related forms to customers.Reporting on service desk performance to the Team Leader.Create and document Standard Operating Procedures (SOP).Ensure stock levels are maintained.Document FAQ’s.Correctly prioritise according to business impact.Provide level 2 support for all INL computing services.Resolve level 2 service requests in accordance with SOP’s.Responsible for desktop software IMAC.Responsible for all desktop hardware IMAC.Ensure all incidents and service requests are recorded accurately and timeously on call watch.Assign calls to the relevant IT support group (prescribed period).Responsible for data centre access control.REQUIREMENTS Minimum Requirements A thorough understanding of issues affecting Cape Town and South AfricaMatric + Microsoft Certified Professional Must have a valid driver’s licence.Excellent command of English.Must be fully computer literate, including the use of all social media applicationsMust have at least 3 years experience on the support desk.Required Competencies Be technologically advanced.Analytical and technical skillsHave excellent interpersonal skills.Must have the ability to think creatively.Be a self - starter that shows initiative and ability to work independently.Be extremely motivated and driven to work in a highly pressurised fast pace environment.Be highly flexible working long, irregular hours nightshift, weekends and public holidaysBe prepared to travel long distances across the province and country.The ability to work under constant deadlines pressure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEyMzE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1202293&xid=1320_12317
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Well established company based in Montague Gardens is looking to employ an experienced Call Centre Supervisor to join their organisation. Suitable candidates will need to meet the below requirements.The main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring and training the Collection Agents and monitoring their performance to set targets.Job Requirements:Minimum Grade 12Relevant tertiary qualification would be a strong advantage (diploma or degree in Commerce, Credit, Business Administration etc.) and/or relevant Call Centre industry training/qualificationMinimum 5 years’ experience in a collection call centreMinimum 3 years’ experience in the position a call centre Team Leader/SupervisorProven track record of managing poor performanceIn-depth understanding of collections call centre processes and systemsIn-depth knowledge of collections call centre performance metricsSound knowledge of relevant legislation: POPI Act, Debt Collector Act, National Credit Act, Consumer Protection Act and relevant Codes of Conduct and Good PracticeThe ability to understand and converse in multiple official, African languages would be a distinct advantageDriver’s LicenseClear Credit and Criminal recordsProficiency with technology, especially computers, software applications, and phone systemsStrong skills in the use of Microsoft Office products, particularly Excel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxNjYxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195406&xid=1266_51661
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SavedSave
Well established company based in Montague Gardens is looking to employ an experienced Call Centre Supervisor to join their organisation. Suitable candidates will need to meet the below requirements.The main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring and training the Collection Agents and monitoring their performance to set targets. Job Requirements: Minimum Grade 12Relevant tertiary qualification would be a strong advantage (diploma or degree in Commerce, Credit, Business Administration etc.) and/or relevant Call Centre industry training/qualificationMinimum 5 years’ experience in a collection call centreMinimum 3 years’ experience in the position a call centre Team Leader/SupervisorProven track record of managing poor performanceIn-depth understanding of collections call centre processes and systemsIn-depth knowledge of collections call centre performance metricsSound knowledge of relevant legislation: POPI Act, Debt Collector Act, National Credit Act, Consumer Protection Act and relevant Codes of Conduct and Good PracticeThe ability to understand and converse in multiple official, African languages would be a distinct advantageDriver’s LicenseClear Credit and Criminal recordsProficiency with technology, especially computers, software applications, and phone systemsStrong skills in the use of Microsoft Office products, particularly Excel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyODMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185244&xid=1109_72832
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A large consulting company with offices around the world is looking for a Team Lead Mechanical Engineer - Data Centres. In this role, you will be responsible for overseeing and managing all mechanical engineering aspects of data centre building projects. This company has been around for over 140 years and has made an incredible impact in their sectors around the world. Their Data Centre team is well established and partners some of the largest and leading data centre clients who are market leaders across the globe, ranging from Europe, Africa, and Asia. Data Centres is a strategic market for this company and they are expanding their business to help support this growth and have many exciting opportunities for experienced and motivated professionals to join us in South Africa. Minimum Requirements: · A Bachelor and/or Masters degree in mechanical engineering · At least 8 10 years relevant data centre building working experience in mechanical engineering (HVAC, Wet Services, Fire, Medical Gas, Mechanical Utilities, Etc) design and installation in a consulting engineering environment · Professional registration with ECSA as a PrEng is preferred · Good knowledge of standard practices in the design and construction industry · Good understanding of the daily (operational) business of our clients Your responsibilities will include: · Manage and deliver the mechanical work packages in multiple projects. · Identify the scope, design, and management objectives and delivering project documentation to ensure the quality and flow of information required for contractors, vendors, and regulatory authorities. · Production of design calculations, sketch drawings, details of drawings using relevant software (Revit, Revizto, etc) including checking and reviewing of these prior to issue where completed by others. · Write technical specifications and reports. · Assist the project manager in the preparation/review of project costs, risk assessments. · Develop and maintaining vendor relationships to ensure continuous technical professional development. · Review contractor pre-qualifications and preparing tender evaluation summaries for tender reviews. · Evaluate proposals and recommendations to the client regarding vendor selection. · Write technical specifications for tenders. · Represent the company on factory acceptance tests and site testing & commissioning activities. Should you meet the above requirements, please send a detailed CV to engineering.jobsmspstaffing.co.za or call Roxanne/Riandri on XXX-XXXX.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzMwNzE3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1764984&xid=2201_307177
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