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Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned or directed.
Responsibilities and expectations (not limited to):
Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation programCoach all incubation agents making sure they achieve a benchmark of 80% on all activitiesPerform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotasManage and reinforce the schedules of incubation agents to ensure strong attendance throughoutMonitor maximum performance and ensure all agents performing below the 80% benchmark are communicated to managementProvide feedback through daily, weekly, and otherwise assigned reports to ManagementConduct daily, weekly, and otherwise assigned performance reviews of the incubationagents, as well as creating individual development plans where neededInfluence personnel decisions for assigned incubation agentsIdentifying process improvement opportunities with the strategy and curriculum used throughout the incubation course mapEnsures performance, graduation, and attendance goals of incubation are consistently met
Desired Experience and Qualifications
Previous coaching/training experience at a contact center is advantageousClear disciplinary RecordMatric Excellent communication skillsComputer literateClear criminal record.Must be South African Citizen
Competencies
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillshttps://www.ditto.jobs/job/gumtree/2323078959?source=gumtree
2d
1
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
2d
1
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Our client is a Distribution Center based in New Germany, are currently interviewing PPT Drivers - Order Pickers
Minimum requirements :
Matric
Power Pallet F12 License / Electric Pallet Jack F12 License
Min 3 years experience
Duties & Responsibilities :
Ability to use a radio frequency or barcode scannerIn-depth knowledge of industry safety regulationsAbility to work in a fast-paced environment for long hoursGreat team spiritGreat physical strength and fitnessExcellent attention to detailGreat self-independence and motivationExcellent oral and written communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE1NzcwNjUzP3NvdXJjZT1ndW10cmVl&jid=1244770&xid=3515770653
2d
1
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6 months Call Center Exp· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NzY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196357&xid=1109_76765
2y
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyMzIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211076&xid=1109_82323
2y
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc5OTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205821&xid=1109_79989
2y
1
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Manage the Learning Strategy Review performance and skill matrix for all trainers, ensuring sufficient learning resources to support onboarding, ongoing learnings and new campaign launchesSupport the development of all E-learning content with measures of success aligning to the standard industry practice like ADDIE or the Kirkpatrick modelDefining processes and revisit the operating model for all levels within the L&D team. Adopt the model to meet specific client expectationsConduct weekly audits to control or mitigate risks during onboarding and the performance management cyclesAttend weekly planning meeting to align L&D resources to business prioritiesContinuously review L&D procedures and processes with the intention to streamline or close identified gaps between Recruitment, Learning and On Job Training.Review and Re-ignite the onboarding, upskilling and performance management learning journeys Learning Curriculum Management Introduce effective learning methodologies and efficacies for LMS developmentMeasure the effectiveness of all learning interventions through feedback and operational performance reportsContinuously evaluate the effectiveness and adoption of learning interventions and implement necessary amendments and changes Job Description Learning and Development ManagerEnsure that detailed skills gap audits are carried out daily, accurately analyzing information to suggest suitable, practical learning solutions to close gaps identifiedConstantly creating new and improved learning and coaching methods for implementation within the L&D structure People Management Design the personal al growth development strategy for direct reports and learners. Conduct weekly discussions to review team and learner performance.Create a solid transitioning model for new onboards from E-learning, Practical Training to the On-job Training phaseBuild and maintain strong L&D partnering relationships with all external clientsWork with the Sales Operations, QA, Marketing, other support functions and stakeholders to develop relevant learning interventions once specific behaviours of learning needs are identified Management Reporting Review all MI reports, analyse and share insights that continuously drives and meets business outcomes and objectivesManage and maintain all housekeeping requirements i.e. learning areas, equipment and assetsCreate management reports of all activities and monitor, measure, manage ROIOutputManagement and auditing of learning interventions and learning recordsEmployee Skills, Knowledge and Experience Requirements ODETDP Qualification and Professional Training related qualifications essential Sound knowledge of Telesales in both the Financial and Telecommunications sector will be an advantageA sound understanding of the Contact center operations, policies and proceduresExperience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMjU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183639&xid=1109_72257
2y
VACANCY - Computer literate/ Driver
Join our dynamic team at a leading hotel group in Durban!
We're looking for an energetic young male with a valid driver's license for general duties.
Must be of sober habits, computer literate, and living in Durban CBD.
Shift work required.
Previous call center or building industry experience advantageous.
Please email your cv to :
mohamed.fayzoo@gmail.com
7d
1
REVIT Designer (Fire Protection) DBN - R265 037 to R372 120 per annum Fire Protection Specialists who work on medium to large projects like shopping centers, office buildings, etc seek a REVIT Designer to design high quality, impactful, and fully compliant fire protection systems that deliver value for money solutions for the client. REQUIREMENTS Qualifications Revit qualification (AutoCAD) MEP Engineering Experience 2 3 years experience as a Revit Designer 2 3 years experience as an AutoCAD 2D Designer Mechanical and PipingCOMPETENCIES Functional Teamwork Goal driven Communication Report Writing Stakeholder engagement Key Performance Areas: Design, Design Administration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2ODY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197265&xid=1109_76864
2y
1
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Purpose: We, at Cash
Crusaders are a busy first choice second hand retailer. We are currently
recruiting a repair technician to join our dynamic team and to be based at our
repair center in South Beach, Durban. This position is a permanent role. We are
a very energetic team and operate in a fast-paced environment. The successful
candidate must be able to multi-task, be hands on and able to work well under
pressure. The role entails been responsible for diagnosing and
repairing all kinds of equipment for example Cell phones, Laptops and
computers, Kitchen Appliances, DJ Speakers, Amplifiers and mixers, Sound
systems, Power tools or other machinery. Depending on the nature of the item
needing repair, these services may be performed in the repair centre and
seldomly onsite at the client's business or residence.Duties and
Responsibilities•
Proficient in fault
finding and repairing electrical items on a component level within a turn around time of 7 to 14 days. •
Conduct timely
assessments, testing and repair on items that are booked in for repair.•
Complete job cards for
each faulty item received •
Provide IT support and
technical advice to clients •
Assemble new PC’s that
are sold •
Perform upgrades on
notebook and desktop PCs•
Handle inter-branch
related repairs received on a weekly basis •
Manage in excel
spreadsheet for branches, documenting faults found and on- going process •
Must be able to engage
with various suppliers for repair parts/supplies. •
Responsible to order
repairs and repair items within a time frame of 7-14 days per item. •
Engage with various store
managers to fault find and repair items correctly the first time. Key Requirements •
Matric / Grade 12 certificate
•
National Diploma in
electric/electronic engineering advantageous •
Minimum 3 years’
experience•
Driver’s License
(advantageous) Key
Attibutes: •
Good communication skills
•
A Team Player •
Good Customer Service
skills •
High attention to detail•
Good time management skills
•
Able to work well under
pressure •
Good knowledge of
electronic equipment •
Good Testing knowledge•
Excellent trouble
shooting skills •
Competent in MS word,
excel•
Must be adaptable with a Can-do attitude If you
have the required skills and are passionate about electronic repairs, we invite
you to apply for this position. This position is based in South Beach, Durban. Applications close on 22 April 2024. All
successful candidates would undergo a criminal check as well as a poly graph.
Applications must be sent to: sayurie.cashcrusaders@gmail.com
17d
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5NzQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223305&xid=1109_89749
2y
1
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Contact Centre Manager (JB1779)Durban Market Related Aligned to the Institutions vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and administrative management and leadership and is accountable for the management of all customer services associated tasks. This includes the management and support of the contact center in implementing and achieving set input and output standards, accountability for the contact centers performance through the monitoring of service quality, and the coaching of team leaders and contact CENTRE agents.Educational Requirements: Degree/Diploma in Contact Centre Management6-10 years contact center experienceAt least 5 years contact CENTRE experience in a senior management roleMain Purpose: To set up a fully operational contact center, implement telephony systems effectively. Motivating team managers and call CENTRE agents to achieve daily, weekly and monthly targets.Meeting call center targets set by management for both inbound and outbound activities.Reviewing and assessing results of quality and compliance and implementing the necessary action plans.Identify problem areas within our service delivery portal and setting process and practice that provide resolutionConducting of real time monitoring.Ensuring the continuous application of PIP processesManaging of employees performance driven targetsPlanning, organizing and controlling the contact CENTRE team according to dialer efficiencies (work force management for contact centers (WFM) adherence)Creating a highly productive work environment recognizing contribution, retention, attendance and rewardAnalysis and reporting of performance and strategy implementation in a clear and concise manner to all business stakeholdersKey Performance areas: Management of contact CENTRE deliveryQuality and compliance managementPerformance managementPeople ManagementReporting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyODI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221298&xid=1108_62824
2y
SavedSave
Urgently looking for call center quality agents.. Pls msg on 0723418281...
24d
1
3-6 months Call Center Exp· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU5OTAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126478&xid=1109_59902
2y
1
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Hi All, I am still looking for international agents to join our international sales team at the Ignition Group.We offer the following : - Basic Salary - Attendance bonuses- night shift allowance - uncapped commision- incentives- Growth and Stability We require vibrant, enthusiastic individuals that can communicate clearly and who are driven to be successfulRequirements: - 3-6 months international call center experience - matric or grade 11- excellent communication skills - computer literate
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU2NDY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1121396&xid=1109_56464
2y
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The role: The vacancy is for a Training Manager, who will be responsible for leading a team of specialised facilitators responsible for conducting all in-person and virtual training for the sales and distribution force and other specific internal business units.The detail: Implementing new hire training design periodically to ensure its effectiveness in meeting the needs of the stakeholders & that it is in line with the organizations requirements of improving customer experience.Manage multiple accounts from various industries. Clients could be domestic or international.Liaise with Operations Managers and Senior Managers for all the accounts to implement training plan.Operate as an account manager for the call centers operations & quality functions to understand any training needs/interventions required and provide necessary training solutions.The designing of customized training programs as per training calendar.Attend client training meetings to establish client training requirements.Proactively set up meetings with client to review training contentLiaise closely with clients for feedback and content improvements.Execute program transition with new clients.Designing & implementing effective cross skill / up skill training/refreshers/floor support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders.Identifying areas of standardization in Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and streamline processes.Designing & executing training needs analysis tools.Create and execute training ramp plan to transition large number of new hire intakes in short periodsLiaise with clients to understand program objectives and milestones and plan training based on that.Ensuring rigour and follow through with client-on-client credentials so there is no loss on revenue in terms of delays in onboarding due to credentials being provided by client.Defining measures of identified training parameters.Follow the operating rhythm for training manager and reports completion of tasks.Ensuring the training team stays updated with knowledge of relevant training areas through periodical knowledge and skill assessments.Developing job knowledge evaluation tools like trainer assessments and trainer delivery evaluations.Ensure existing staff receive appropriate and timely refresher / remedial / cross skill training as per business needs.Manage floor support activities to identify gaps in customer service/communication skills/product process knowledge and implement training interventions aimed at continuous improvement in advisor performance.Manage the performance & development plans of the training team including mentoring, coaching & upskilling.Conduct monthly performance conversation with all trainers and create their PD plan.Focus on trainer development through train
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgxNjIwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210046&xid=1109_81620
2y
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Senior UX UI Designer (JB1736) Pinetown R25 000 -R 30 000 per month The designer will be responsible for creating websites for all our brands that is benchmarked against international standards. Primary duties include conceptualizing and implementing creative ideas for websites, as well as creating visual elements that are in line with our branding. This individual will be working closely with our web development team to ensure proper and hassle-free implementation.To be successful in this role, the candidate will need to have excellent visual design skills and be proficient in graphic design and web design software.Web Designer Responsibilities: Conceptualizing creative ideas for each brands websitesPreparing design plans and presenting the website structure.Communicating design ideas using user flows, process flows, site maps, and wireframes.Continuously testing and improving the design of the website.Establishing design guidelines, standards, and best practices.Maintaining the appearance of websites by enforcing content and design standards.Designing visual imagery for websites and ensuring that they are in line with each brand.Working with different content management systems.Incorporating functionalities and features into websites.Designing sample pages including colours and fonts.Creation of Animation and Motion GraphicsWeb Designer Requirements: A relevant diploma in a related field.5+ Years ExperienceProficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, Premiere Pro, After Effects and other visual design tools.Knowledge of Adobe range of products including Photoshop, Illustrator, InDesign, Acrobat and Dreamweaver, Sound knowledge in UI / UX and familiar with user centred design approachProficient in Adobe XD, Invision, Figma and AxureExperience and understanding of HTML5 & CSS3Good understanding of content management systems.Good understanding of search engine optimization principles.Proficient understanding of cross-browser compatibility issues.Excellent visual design skills.Up-to-date experience with international web protocols, standards, and technologies.Creative and open to new ideas.Adaptable and willing to learn new techniques.Good communication skills.Self-StarterUI design portfolioAbility to discuss and explain design optionsDetail orientedCritical thinkerProblem solver and customer-centeredFit for business purpose mind-set, i.e., the solutions provided must meet the business goals.Ability to work under pressureAbility to absorb and reflect on constructive criticTake part in regular Scrum meetings via Daily, Planning, Estimation, Refinement, Review,Liaise with stakeholders and teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyNDgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211187&xid=1109_82483
2y
1
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We are looking for driven individuals who are ready to start their career immediately.
Position Objective:
* Increase customer base by selling/marketing financial products telephonically within a contact center environment.
* Build strong customer relationships to ensure repeat business.
* Provide efficient, outstanding customer service.
* Receive internal training on how to effectively run a team and apply acquired skills and training towards building a solid sales team of your own.
Perks Include:
Above market income; Uncapped commission, Cash performance bonus, Leadership training and internal growth opportunities.
Outbound Telesales Agents wanted for sales team in Westville, Durban.
We are expanding with the aim of massive growth and expansion of our sales Department. We have serval call center sales positions available and require candidates with varied levels of experience ranging from matriculants to seasoned sales professionals.
Join our team today, check if you meet the following requirements:
1. Matriculant
2. Sales / Telesales Experience (Inbound or Outbound 6 months+ advantageous)
3. Reliable Transport to Westville, Durban.
4. Immediate availability.
R10 000 - R40 000
Outbound Telesales Agents wanted for sales team in Westville, Durban.
We are expanding with the aim of massive growth and expansion of our sales Department. We have serval call center sales positions available and require candidates with varied levels of experience ranging from matriculants to seasoned sales professionals.
Join our team today, check if you meet the following requirements:
1. Matriculant
2. Sales / Telesales Experience (Inbound or Outbound 6 months+ advantageous)
3. Reliable Transport to Westville, Durban.
4. Immediate availability.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU5MDM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1247499&xid=1555_59038
2y
1
SavedSave
Manage the Learning Strategy Review performance and skill matrix for all trainers, ensuring sufficient learning resources to support onboarding, ongoing learnings and new campaign launchesSupport the development of all E-learning content with measures of success aligning to the standard industry practice like ADDIE or the Kirkpatrick modelDefining processes and revisit the operating model for all levels within the L&D team. Adopt the model to meet specific client expectationsConduct weekly audits to control or mitigate risks during onboarding and the performance management cyclesAttend weekly planning meeting to align L&D resources to business prioritiesContinuously review L&D procedures and processes with the intention to streamline or close identified gaps between Recruitment, Learning and On Job Training.Review and Re-ignite the onboarding, upskilling and performance management learning journeys Learning Curriculum Management Introduce effective learning methodologies and efficacies for LMS developmentMeasure the effectiveness of all learning interventions through feedback and operational performance reportsContinuously evaluate the effectiveness and adoption of learning interventions and implement necessary amendments and changes Job Description Learning and Development ManagerEnsure that detailed skills gap audits are carried out daily, accurately analyzing information to suggest suitable, practical learning solutions to close gaps identifiedConstantly creating new and improved learning and coaching methods for implementation within the L&D structure People Management Design the personal al growth development strategy for direct reports and learners. Conduct weekly discussions to review team and learner performance.Create a solid transitioning model for new onboards from E-learning, Practical Training to the On-job Training phaseBuild and maintain strong L&D partnering relationships with all external clientsWork with the Sales Operations, QA, Marketing, other support functions and stakeholders to develop relevant learning interventions once specific behaviours of learning needs are identified Management Reporting Review all MI reports, analyse and share insights that continuously drives and meets business outcomes and objectivesManage and maintain all housekeeping requirements i.e. learning areas, equipment and assetsCreate management reports of all activities and monitor, measure, manage ROIOutputManagement and auditing of learning interventions and learning recordsEmployee Skills, Knowledge and Experience Requirements ODETDP Qualification and Professional Training related qualifications essential Sound knowledge of Telesales in both the Financial and Telecommunications sector will be an advantageA sound understanding of the Contact center operations, policies and proceduresExperience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMjU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183639&xid=1109_72257
2y
1
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Outbound Telesales Agents wanted for sales team in Westville, Durban. We are expanding with the aim of massive growth and expansion of our Sales Department. We have serval call centre sales postions available and require candidates with varied levels of experience ranging from matriculants to seasoned sales professionals. Join our team today, check if you meet the following requirements:1. Matriculant2. Sales / Telesales Experience (Inbound or Outbound 6 months+ advantageous) 3. Reliable Transport to Westville, Durban. 4. Immidiate availability. Position Objective: Increase customer base by selling/marketing financial products telephonically within a contact centre environment. Build strong customer relationships to ensure repeat business. Provide efficient, outstanding customer service. Recieve internal training on how to effectivly run a team and apply acquired skills and training towards building a solid sales team of your own. Perks Include:Above market income; Uncapped commission, Cash performance bonus, Leadership training and internal growth opportunities.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NDcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192940&xid=1109_75472
2y
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