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Purpose of the RoleTo lead and manage the housekeeping department to consistently deliver five-star cleanliness, presentation, and service standards while ensuring operational efficiency, team performance, and guest satisfaction.Key Responsibilities Include but Are Not Limited ToOverseeing daily housekeeping operations across guest rooms and public areasEnsuring all rooms meet readiness standards in line with check-in requirementsCoordinating closely with Front Office and Maintenance regarding priorities and special requestsLeading, training, and motivating the housekeeping team to achieve consistent service excellenceManaging staff rosters to ensure effective coverage and productivityConducting regular room and public area inspections to uphold quality standardsEnsuring compliance with health, safety, hygiene, and brand requirementsMaintaining SOPs, checklists, and quality control systemsManaging linen, amenities, cleaning supplies, and equipmentControlling departmental costs in line with approved budgetsOverseeing laundry operations and linen lifecycle managementIdentifying and reporting maintenance issues to minimise room downtimeSafeguarding hotel assets through correct procedures and staff trainingImplementing sustainable and environmentally responsible housekeeping practicesMonitoring chemical, water, and energy usageMaintaining accurate records, logs, and reportsPreparing weekly and monthly housekeeping reportsSupporting management with planning, forecasting, and budgeting inputCriteriaQualification in Hotel Management or similarMinimum of 810 housekeeping experience in a similar senior role within a five-star propertyComputer literate and experience working with OPERA Cloud or similarStrong operational and technical housekeeping knowledgeHigh level of proficiency in English and Afrikaans
https://www.jobplacements.com/Jobs/H/Housekeeping-Manager-5-Hotel-1260876-Job-Search-02-10-2026-04-00-31-AM.asp?sid=gumtree
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