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The Recruitment Guru are looking for a Reception Manager to join a large holiday resort in Cape Town. Our client offers a variety of leisure services, weekend events and commercial areas including a swimming pool, bar and restaurant.Contract type: Full time, PermanentSalary: up to R28,000 per month based on experienceHours: 40 hours over 5 days, weekend work is required (Different shifts based on demand)The role includes working evenings, weekends and school holidays across 7 days of the week, as such, you might need your own transport.About the Reception Manager role:Our client is looking to recruit a welcoming, professional, highly organised, and motivated receptionist with experience in a similar hospitality setting.Reception is the main point of contact for all of their guests on arrival, where they make those all-important first and last impressions.Our client's success is built on their ability to work as a team to ensure their guests receive the very best holiday experience possible and they will be looking to the reception manager to set an example of what exceptional customer care looks like.Responsibilities of the Receptionist Manager role:Leading by example and showing your team what a great reception looks like, a true people motivator with excellent communication and organisation skills.Ensuring that every single guest who interacts with the reception team is given truly excellent customer care, it is their right to receive this at every opportunity whether it is in person, via telephone or digitally.Being a true expert of our Parks by showcasing your knowledge about our accommodation types, our facilities and the local area when handling guests' queries.Experienced and confident in customer complaint handling to ensure our guest's satisfaction levels remain high, regardless of the situation.Build a relationship with and liaise with all departments of the Park, including our housekeeping and maintenance teams.Expectations of the Reception Manager:Previous experience within a Lead Reception role.Proven management skills.Strong customer service skills and ability to work under pressure.Large events experience would be advantageous.You must have strong computer literacy skills with good attention to detail.This is very much a hands-on role in a fast-paced, customer facing environment.To be the face of our clients thriving resort you will need to be highly presentable, have excellent communication skills and a positive problem-solving attitude.If you feel you have the right experience please send your CV to: careers@recruitmentguru.co.zaOR FOLLOW LINK BELOW:https://recruitmentguru.co.za/reception-manager-houtbay/
13d
1
Assistant restaurant manager required for a
successful Italian eatery in Hout Bay.
If you wish to work for an establishment with a long
track record of quality and service with a strong community support ethic
please read below.
(reporting to the general manager and owners)
You
MUST meet the following criteria to apply –
Be a
South African citizen or have an up to date work visa
Have
some formal hospitality training or relevant experience in the sector
(hospitality/hotel school)
Have
your own reliable form of transport that is available at all times, including
late at night
We
expect the successful candidate to be energetic and resourceful with a ‘can do’
attitude
A
good standard of written and spoken English and the ability to calculate
weights/measures/costs/invoices/bills/wages (so a good standard of maths)
A
warm and welcoming attitude towards clients and an ability to work with and
support staff
Desirable
qualities
Some
experience in a stressful, busy, hectic working environment
knowledge
of bar, wine, cocktails, food costings
knowledge
of excel and word
knowledge
of Wordpress
knowledge
of traditional Italian food
Non-smoker
preferred (smoking at work policy is in place)
please
email your CV with a letter of motivation and a recent photo to info@massimos.co.za or drop it at the restaurant after 11am any day
Your CV must detail places of work and dates worked
to/from, with contactable references
Job
details -assisting the general manager in ensuring smooth day to day running of
the restaurant – duties will include
·
Opening/closing
procedures
Daily set up of
front of house and kitchen - this
includes supervision of cleaning, etc.
·
Manage & take
bookings, deal efficiently with larger group bookings/events
·
Deal with orders for
take-aways and delivery – a good phone manner is essential
·
Bar stock management,
stock control & ordering
·
Knowledge/experience
of kitchen (mise en place, management of the pass etc)
·
Keep up to date records
relating to the business
·
Operate & manage
the POS system, deal with support issues
·
Have a creative
stance on maximising profit/minimising waste for the business
·
Report and support
management in disciplinary issues for staff
·
training staff in food &
wine service, keeping product knowledge up to date
Ensure Health &
Safety and hygiene standards are set up & maintained in kitchen & front
of house
·
handling complaints
& problems effectively
·
assist with support at
bar or front of house as a waitron when necessary
operating times - we are open 7 days a week for lunch
& dinner, & splits will be worked.
20d
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