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Results for remote customer service in "remote customer service", Full-Time in Jobs in South Africa in South Africa
1
Location: Cyrildene, Bedfordview Requirements:MatricRelevant certificates/qualifications3+ years of experience as a Helpdesk TechnicianTelephonic and Remote Helpdesk support (Hardware and software)Must be tech-savvyResponsibilities:VFP: New Product Faults Located, Reported, and Fully Corrected.Serving as the first point of contact for customers/clients seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customersLogging and Closing CallsWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements to proceduresLocate, Test, and Report BugsWrite up Troubleshooting methods and recommendationsProvide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and supportIn
https://www.jobplacements.com/Jobs/H/Help-Desk-Technician-1262967-Job-Search-02-16-2026-10-23-00-AM.asp?sid=gumtree
3d
Job Placements
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Duties: Technical problem diagnosis remotely or at our customers site Providing on-site repairs, installations, off-site remote troubleshooting Providing preventative maintenance and repair of equipment (food processing, retail & industrial scales, weigh price labelling and inspection systems as required) Listen to customer concerns and communicate all job-related topics in an efficient and comprehensive manner Set-up and troubleshoot both wired and wireless network connected devices Documentation of service calls Responsibility for the spare parts inventory in the service vehicle Proactive sales of clients service products and services Intermittently lifting 35kg equipment and working in unusual climate (e.g. freezer rooms)Qualifications Associated degree or equivalent Electrical Engineering NRCS verification officer/repairer a huge advantage Capable of reading wiring diagrams, schematics and spare part break downs Experience in repair and installation of PC based devices or processor-controlled equipment such as weigh price labelling, inspection systems and industrial scales Good analytical skills for troubleshooting and diagnostics Familiar with TCP/IP based connections and other system bus protocols Good PC hardware knowledge & experience in interface technology and in the areas of ethernet & networks Strong knowledge of mechanics Customer focused and self-motivated Confident appearance, ability to work under pressure, initiative and organizational skills Reliability and flexibility in working hours Travel within the service area as required by the position. Up to 75% of the working time. Valid drivers license and clean driving record pulled Please note if you are not contacted your application was unsuccessful.
https://www.jobplacements.com/Jobs/S/SERVICE-TECHNICIAN-1263945-Job-Search-2-19-2026-4-25-35-AM.asp?sid=gumtree
9h
Job Placements
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Duties and ResponsibilitiesVisit pre-qualified leads to promote optimisation products and related services.Present audit and assessment findings to customers in a clear and professional manner.Prepare quotations and manage the full follow-up process until successful conversion.Drive monthly sales closures and achieve agreed sales targets.Prospect and develop new channels, partners, and business opportunities.Identify, onboard, and train approved installation partners.Liaise with customers, installers, and internal planners regarding project and invoicing milestones.Conduct customer satisfaction follow-ups once solutions are delivered.Monitor competitor activities, pricing trends, and market insights.Collaborate with internal sales teams and other divisions to identify and pursue leads.Promote optimisation offerings within the existing customer base.Apply a proactive sales philosophy to support business growth.Strengthen customer engagement ratios and improve conversion performance.Promote service agreements and long-term support packages.Qualifications & ExperienceMatric (Essential)Sales or Marketing qualification (Advantageous / Crucial)Minimum of 3-5 years experience in a similar role.Valid Drivers License Proven hunter salesperson with strong upselling abilityStrong customer service and sales experienceGood technical acumen and ability to understand solution-based productsConfident communication and presentation skillsAbility to work independently and manage a sales pipelineSelf-driven with a commitment to personal growth and development Skills & CompetenciesStrong negotiation and presentation abilitiesAbility to understand and interpret technical conceptsTarget-driven with a competitive mindsetPipeline and follow-up disciplineExcellent relationship-building and after-sales supportMarket and competitor awarenessApplication NoteSelected candidates will be contacted.Only applicants who complete the full application process will be considered.Incomplete applications will be removed from the shortlist.
https://www.jobplacements.com/Jobs/O/OES-Optimisation-Sales-Consultant-1246002-Job-Search-02-11-2026-00-00-00-AM.asp?sid=gumtree
8d
Job Placements
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Key Responsibilities: - Achieve and exceed monthly and annual sales targets within the Northern Cape and Free State regions.- Identify, develop, and convert new business opportunities.- Grow market share by promoting the companys complete product and service portfolio.- Prepare and present professional sales proposals and quotations.- Build and maintain long-term relationships with key customers and decision-makers.- Conduct regular customer visits to understand their needs, operations, and challenges.- Resolve customer queries and complaints promptly and professionally.- Prioritise accounts based on potential, performance, and strategic importance.- Maintain accurate customer records, forecasts, and call reports.- Monitor competitor activity and market trends in the region.- Demonstrate strong knowledge of the companys products and their applications.- Provide basic technical advice and liaise with technical teams as required.- Submit accurate weekly and monthly sales reports.- Maintain CRM data, pricing structures, and customer agreements.- Ensure compliance with company policies, pricing guidelines, and credit procedures. Requirements: - Grade 12 (Matric) essential- Minimum 35 years sales experience, preferably in lubricants, oils, industrial, mining, agricultural, or related sectors- Valid drivers license and willingness to travel extensively- Strong computer literacy (MS Office, CRM systems)- Strong negotiation and closing skills- Problem-solving and customer-focused mindset- Comfortable working in challenging and remote environments- Team player who represents the company brand with pride
https://www.jobplacements.com/Jobs/S/SALES-REPRESENTATIVE-1262186-Job-Search-2-13-2026-4-12-06-AM.asp?sid=gumtree
6d
Job Placements
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Qualifications:High School Diploma\MatricValid Drivers license Experience: (Minimum of 2 years)Customer Service ExperienceTechnical Background: Experience working with technical products or in technical roles. This might include experience in electronics, electrical systems, or gate automation specifically.Troubleshooting Skills: Experience in troubleshooting technical issues, either in a professional or personal context, demonstrates problem-solving abilities.Communication Skills: Effective communication skills in English, both written and verbal, are crucial. Experience in communicating complex technical information to non-technical customers is valuable.Computer Literacy: Familiarity with common computer programs, communicationSkills: Technical Troubleshooting ProficiencyEffective Remote SupportClear Documentation SkillsTime Management and PrioritizationQuality Assurance AdherenceFeedback Management AcumenCrisis Handling Proficiency
https://www.jobplacements.com/Jobs/T/Technical-Support-Product-Specialist-1261544-Job-Search-02-11-2026-10-09-51-AM.asp?sid=gumtree
8d
Job Placements
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Technical problem diagnosis remotely or at our customers siteProviding on-site repairs, installations, off-site remote troubleshootingProviding preventative maintenance and repair of equipment (food processing, retail & industrial scales, weigh price labelling and inspection systems as required)Listen to customer concerns and communicate all job-related topics in an efficient and comprehensive mannerSet-up and troubleshoot both wired and wireless network connected devicesDocumentation of service callsResponsibility for the spare parts inventory in the service vehicleProactive sales of our service products and servicesIntermittently lifting 35kg equipment and working in unusual climate (e.g. freezer rooms) Your qualifications Associated degree or equivalent Electrical EngineeringNRCS verification officer/repairer a huge advantageCapable of reading wiring diagrams, schematics and spare part break downsExperience in repair and installation of PC based devices or processor-controlled equipment – such as weigh price labelling, inspection systems and industrial scalesGood analytical skills for troubleshooting and diagnosticsFamiliar with TCP/IP based connections and other system bus protocolsGood PC hardware knowledge & experience in interface technology and in the areas of ethernet & networksStrong knowledge of mechanicsOfferSalary 20-35k depending on experience50% contribution to Medical Aid & Retirement Annuity after probation (if they are paying currently, then we can discuss immediate contribution, but then they need to prove it is existing)Travel Allowance / Company carPetrol cardPaid Overtime
https://www.jobplacements.com/Jobs/S/Service-Technician-1259385-Job-Search-02-05-2026-03-00-15-AM.asp?sid=gumtree
14d
Job Placements
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Operations & Customer Experience Manager (US Market)Drive seamless supply chain and customer communication for a fast-paced US-focused brandRemote role based in Cape Town, supporting US hours (3pm12am SAST), negotiable salaryAbout Our ClientA fast-growing international brand with a strong presence in the US market, our client delivers quality consumer products across retail, distribution, and e-commerce channels. With a tight-knit global team and strong partnerships with North American retailers, they offer a high-impact role for someone who thrives in fast-moving environments and wants to take ownership of end-to-end operations.The Role: Operations & Customer Experience ManagerThis is a hands-on, execution-focused role that oversees the full order-to-delivery lifecycle. You will act as the operational hub, connecting customers, suppliers, and 3PL partners to ensure accurate, timely, and smooth order fulfilment. The role combines customer communication, order management, demand planning, vendor coordination, and operational reporting, all tailored to the needs of the US retail landscape.Key ResponsibilitiesBring 35 years of experience in operations, order management, customer service, or supply chain rolesServe as the main point of contact for North American customers regarding orders, shipments, and issue resolutionManage order entry and tracking using NetSuite and EDI systems, ensuring accuracy and complianceAnalyse sales trends and historical data to recommend stock replenishment and mitigate risksCreate and manage vendor POs based on forecasts, and track production, packaging, and deliveryCoordinate closely with 3PL partners to ensure accurate fulfilment, shipping compliance, and ASN documentationMonitor EDI flows (850, 856, 810, 997) and troubleshoot issues with internal or external supportPrepare weekly and monthly reporting on fill rates, delivery, inventory, backorders, and PO statusAbout You35 years of relevant experience in operations, supply chain, or order managementHands-on experience working with US or Canadian retailers (e.g., retail, mass, club, or e-commerce)Skilled in demand planning, inventory management, and 3PL coordinationStrong technical skills in NetSuite (or similar ERP), EDI processes, and Excel (pivot tables, VLOOKUP/XLOOKUP)Excellent communication skills and professional customer-facing approachHighly detail-oriented, analytical, and comfortable managing deadlines in a fast-paced environmentFlexible to work US Eastern Time Zone hours (3pm12am SAST)
https://www.jobplacements.com/Jobs/O/Operations--Customer-Experience-Manager-US-Market-1261311-Job-Search-2-11-2026-6-14-30-AM.asp?sid=gumtree
8d
Job Placements
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Duties include Establish parts required for service or repairs to be performed and ensure that correct parts are ordered.Report to foreman promptly on any additional work required.Obtain authorization prior to carrying out additional work.Obtain technical information from Foreman on problem jobs.Adhere strictly to technical specifications a laid down by the OEM.Perform duties according to manufacturers standards.Adhere to laid down Group workshop policies and procedures.Write short but concise description of all work performed on back of job card including the cause and correction.Ensure that all old parts are placed in a plastic bag in the boot of the car, except in the case of warranty work where old parts must be tagged and returned to the control tower.Ensure that all oils and consumables used are booked on the job card.Ensure that vehicle is kept as clean as possible, and that seat and fender covers are used.Ensure that work area is kept safe, clean, and tidy.Ensure that time recording Clocking- on time sheet is done correctly and as soon as possible after work is completed.Report any faulty and/or broken equipment to the Foreman.Ensure that special tools and equipment are used with the utmost care.Possess complete set of own hand tools as per M.I.F. list and maintain them in good working condition.Accept responsibility for apprentices/learners and impact through explanation and practise, the necessary skills required to perform the job correctly and thereafter to inspect/monitor the work and rectify any problems.Ensure neat appearance.Maintain cordial relationship with workshop staff.No private property in customers vehicles must be removed.Any components, parts, accessories and/or assemblies removed from customers vehicles, must be kept together, stored safely, and recorded for easy recognition of ownership, repair, replacement and/or correct re-assembly on the specific vehicle.No components, parts, accessories and/or assemblies/sub-assemblies, once removed as described, must be damaged, other than already previously quoted.Requirements: Previous experience as an automotive technician, preferably with VW, Honda, Mazda, Haval, Chery, Toyota, SuzukiMotor Mechanic Trade Test Certificate Red SealPC LiterateValid Drivers License Clear Criminal record Stable work track recordSober habitsAbility to work well under pressure and be target drive#Drive your career forward If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to
https://www.jobplacements.com/Jobs/Q/Qualified-Red-Seal-Technician-Northcliff-1263610-Job-Search-02-18-2026-04-07-04-AM.asp?sid=gumtree
1d
Job Placements
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Customer Service ExecutiveJoin a Fast-Paced, Growing Meat Supplier Supporting UK CustomersRemote (SA-Based) | £1,000£1,200/month | UK Hours: 8:30am4:30pmAbout Our ClientOur client is a rapidly growing UK-based premium meat supplier serving both retail and wholesale markets. They are passionate about quality, efficiency, and providing exceptional customer experiences. With strong growth plans, they offer a dynamic environment where committed professionals can thrive.The Role: Customer Service ExecutiveAs Customer Service Executive, you will play a key role in ensuring smooth day-to-day operations by supporting customers across multiple channels. You will manage order processing, respond to enquiries, and resolve issues with professionalism and care. This is a remote, full-time role aligned to UK hours, including some weekend coverage.Key ResponsibilitiesMinimum 1 year of customer service experienceHandle inbound customer calls using 3CX phone appRespond to emails across multiple inboxes with close attention to detailProcess and place customer orders via phone or emailResolve queries and complaints promptly and professionallyProvide accurate product support and general assistanceWork flexibly, including regular Saturdays based on business needsAbout You1+ year of customer service experienceExcellent telephone manner and clear communication skillsStrong computer literacy, including Microsoft OfficeOrganised, efficient, and detail-orientedProactive learner with a can-do attitudeResilient under pressure with a strong work ethicEthical, professional, and committed to qualityStart date: ASAP (within 12 weeks preferred)Remote working, IT hardware provided, CRM system to be introduced.
https://www.jobplacements.com/Jobs/C/Customer-Service-Executive-1256469-Job-Search-1-28-2026-3-35-48-AM.asp?sid=gumtree
22d
Job Placements
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Title: Sales Executive (New Business Development)Area: Newcastle or LadysmithIndustry: Sales of Office Automation, Network, Software, Access Control, CCTV and VoIP infrastructureRef No.: TRG 2347Salary: Basic R10 000 R15 000 kpm + R3 000 Fuel + Comm (Senior applicants also welcome to apply and negotiable)Start Date: ASAP / ImmediateType: Permanent (Hybrid / Remote / Work from Home Office) An experienced new business development SALES EXECUTIVE/S (Sales of Office Automation, Network, Software, Access Control, CCTV and VoIP infrastructure) is required for permanent employment based in Newcastle or Ladysmith regions.The sales executive is responsible for helping build up the business by identifying new business prospects and selling solutions to them.They must maintain relationships with current clients and build and maintain relationships with new clients. DUTIES & RESPONSIBILITIES: Establishes, develops, and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organizations products/services.Make telephone calls and in-person visits to prospective customers including presentations.Research sources for developing prospective customers and for information to determine their potential.Develop clear and effective written proposals/quotations for prospective customers according to company standards.Analyse the territory/markets potential and determine the value of existing and prospective customers value to the company.Plan and organize personal sales strategy by maximizing the return on time investment for the territory/segment.Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Maintain and update CRM Tool with diary entries, prospect sheets, quotes, lost order sheet, sales activity sheets and keep a proper pipeline / Report accurately on sales activities on CRM Tool.Develop and maintain existing base.Ensure all contracts and other documentation are completed correctly and all the required documentation is submitted to the sales coordinator to process the deals.Achieve 100% of monthly / annual sales targets.Achieve growth and account penetration within the assigned territory and market segment by effectively selling the companys products and/or related services.Manage accurate forecast commitments and pipeline as well as develop new prospects.Cross-sell all lines of business to existing/potential customers and
https://www.jobplacements.com/Jobs/S/Sales-Executives-New-Business-Development-1199882-Job-Search-7-3-2025-6-00-00-AM.asp?sid=gumtree
8mo
Job Placements
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Title: Sales Executive (New Business Development)Area: Newcastle or LadysmithIndustry: Sales of Office Automation, Network, Software, Access Control, CCTV and VoIP infrastructureRef No.: TRG 2347Salary: Basic R10 000 R15 000 kpm + R3 000 Fuel + Comm (Senior applicants also welcome to apply and negotiable)Start Date: ASAP / ImmediateType: Permanent (Hybrid / Remote / Work from Home Office) An experienced new business development SALES EXECUTIVE/S (Sales of Office Automation, Network, Software, Access Control, CCTV and VoIP infrastructure) is required for permanent employment based in Newcastle or Ladysmith regions.The sales executive is responsible for helping build up the business by identifying new business prospects and selling solutions to them.They must maintain relationships with current clients and build and maintain relationships with new clients. DUTIES & RESPONSIBILITIES: Establishes, develops, and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organizations products/services.Make telephone calls and in-person visits to prospective customers including presentations.Research sources for developing prospective customers and for information to determine their potential.Develop clear and effective written proposals/quotations for prospective customers according to company standards.Analyse the territory/markets potential and determine the value of existing and prospective customers value to the company.Plan and organize personal sales strategy by maximizing the return on time investment for the territory/segment.Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Maintain and update CRM Tool with diary entries, prospect sheets, quotes, lost order sheet, sales activity sheets and keep a proper pipeline / Report accurately on sales activities on CRM Tool.Develop and maintain existing base.Ensure all contracts and other documentation are completed correctly and all the required documentation is submitted to the sales coordinator to process the deals.Achieve 100% of monthly / annual sales targets.Achieve growth and account penetration within the assigned territory and market segment by effectively selling the companys products and/or related services.Manage accurate forecast commitments and pipeline as well as develop new prospects.Cross-sell all lines of business to existing/potential customers and
https://www.jobplacements.com/Jobs/S/Sales-Executives-New-Business-Development-1199880-Job-Search-7-3-2025-5-58-00-AM.asp?sid=gumtree
8mo
Job Placements
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ENVIRONMENT:A UK-based IT services provider is looking for a 1st Line Support Technician to join their remote support team. Applicants for the job should have excellent verbal communication skills, with the ability to explain technical terms in plain and simple language The successful applicant will be required to demonstrate a good level of communication. The candidate must be professional and presentable. It is crucial that the preferred candidate can demonstrate independent troubleshooting skills and a high level of knowledge in business network technologies. It is important the candidate can demonstrate examples of independent working over a range of client networks. DUTIES:First line call handling, ticket logging, remote support and escalation of helpdesk tickets.Manage and monitor call queues ensuring adherence to SLA’s.Ensure that customers are updated regularly on the status of their issues.Effectively assign tickets to the relevant team based on priority, category & SLA.Troubleshoot issues with client workstations, servers & network infrastructure.Identify reoccurring incidents.Work with third party vendors to troubleshoot hardware and software faults.Ensure all documentation is clear, concise, and updated in the helpdesk system. REQUIREMENTS:Basic Microsoft Exchange admin skills.Working knowledge of Windows desktop operating system.Knowledge of server operating system and network architecture (DNS, DHCP, TCP/IP).Microsoft Server 2012 Onwards, Active Directory, Exchange 2013 Onwards and Hyper-V.Experience in an MSP environment.Microsoft Office 365, Azure Active Directory, Exchange Online, Teams, SharePoint Online and AD Connect.You should be able to work under pressure and multitask.You should possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.You should have a good telephone manner, good analytical and problem-solving skills, ability to learn quickly and apply knowledge.You should enjoy working with customers and take pleasure & pride in resolving their issues.
https://www.jobplacements.com/Jobs/A/1st-Line-Support-Technician-Remote-1258177-Job-Search-02-02-2026-07-00-15-AM.asp?sid=gumtree
17d
Job Placements
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