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The Role: We are recruiting an Applications Consultant to join our team of experts for support of ADMS to enable 24x7 operation.Most of the work is performed remotely from South Africa, but specific installation, training and support functions may need to be performed on-site across Sub-Saharan Africa (Eswatini, Uganda, Tanzania)  Skills and Experience: Required Qualification: Grade 12B.Eng. Degree (Electrical, Electronic) Preferred Qualification: Excellent report writing skillsMicrosoft Office Experience Required: Software Development experience.Installation, Configuration, Integration and Support of Enterprise Software Systems.Understanding of Electrical Distribution Utilities.GE PowerOn Advanced Distribution Management Systems.Relational Databases (Oracle)Basic Linux Skills (Command Line)Linux System Administration.Key Accountabilities: Duties/Responsibilities: Provides GE PowerOn Advanced Distribution Management Systems toElectrical Distribution Utilities across Sub-Saharan Africa.A typical day will include installation of ADMS and ADMS components.Configuration and Localisation of ADMS in customer environment.Integration of ADMS with other Electrical utility systems including GIS, EAM, ERP, CRM, etc.Support of ADMS to enable 24x7 operation.Training of customer staff in the use and maintenance of their ADMS.Personality and Attributes: Excellent Communiation (Verbal / Written)Attention to detail Keeps abreat of technologies Logical thinker (Ability to put a process solution together)Ability to think out of the boxClient liaising Other: Work environment: Office and client sites Physical demands: Office environment. Travel: Traveling be required from time to time within South-Africa and Sub-Sahara Africa.Own vehicle a requirement.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2ODc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242287&xid=1108_66875
2y
1
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Join this leading Tied insurer as an area branch manager at their Sandton offices. The focus of this role is the sales delivery, strategic execution, people development, and regulatory complianceLeadership and DirectionCommunicate the actions needed to implement the functions strategy and business plan within the team; explain the relationship to the broader organizations mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.Functional Strategy Formation & ImplementationDevelop tactical plans for optimizing resources and assets being managed within Tied Financial Advisory Services to meet business growth requirements.Business PlanningContribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.Meet growth objectives in all distribution channels in the Life and Wealth, Personal lines and Commercial Lines channelStakeholder Engagement (Internal and External)Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.Promoting Customer FocusManage, monitor and ensure that exceptional customer service is delivered across the distribution channels in the Life and Wealth, Personal lines and Commercial Lines.Organizational Capability BuildingUse the organizations formal development framework to identify the teams individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Operational ComplianceMonitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organizations policies and relevant regulatory codes and codes of conduct.Performance ManagementManage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.Personal Capability BuildingAct as subject matter expert in an area of technology, policy, regulation, operational management for the team. Maintain external accreditations and in depth understanding of current and emerging external regu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213233&xid=1109_83589
2y
1
SavedSave
Job Summary: The Senior IT Administrator role is a pivotal engineering position within our ICT Department, focusing on the comprehensive management, implementation, and safeguarding of all technology assets at a group level. This encompasses networks, servers, cloud platforms, end-user computing, and security infrastructure. The role involves providing leadership and support to branch and campus technicians while contributing to technology decisions and budgetary planning as directed by the ICT Manager. Ethos and Values:Ensure alignment with CTUs vision and values.Demonstrate a commitment to continuous improvement and professional learning.Uphold CTUs commitment to excellence, independence, and opportunity.Embody the Technology Departments pillars: Honesty, Reliability, Accountability, and Integrity.Generic Duties and Responsibilities:Collaborate closely with the ICT Manager and Technology Account Associate to ensure optimal staff and client satisfaction.Maintain accurate documentation and ticket updates.Work within set deadlines for class schedules, meetings, and events.Demonstrate technical expertise across all areas.Assist in implementing company development plans.Adhere to company policies, procedures, and ethical standards.Cultivate and maintain relationships with colleagues and stakeholders.Represent the company at exhibitions and events if required.Review own performance and strive for continuous improvement.Understand and address customers or colleagues needs effectively.Provide support across campuses as needed.Communicate effectively and energetically with colleagues.Role Based Duties and Responsibilities: NETWORK AND CONNECTIVITYManage wired and wireless networks, including deployment, monitoring, and troubleshooting.Oversee edge infrastructure management to optimize and secure link performance.Implement network security measures and access management protocols.Manage IP address allocation and network space effectively.Monitor and report on network performance and security.CCTV, IoT, and Call System ManagementDeploy, maintain, and monitor CCTV and IoT equipment.Manage call system extensions and cloud SBS appliance for VoIP calling.Ensure network security and access management for staff and student networks.Provide regular reporting on network performance and security.CLOUD AND MANAGED PLATFORMSManage productivity suite deployment and security.Handle license management and partner status renewals.Provision and secure cloud-based compute platforms.Provide regular reporting on cloud and managed platform usage and performance.END USER COMPUTE SUPPORTAssist in end user compute procurement and management.Track deployed equipment and assist with repairs and recycling.Provide escalation support and end-user assistance.Contribute to end-user awareness training. LEADERSHIP, UPSKILLING, AND ADMINISTRATIVEProvide leadership to branch/campus technicians.Participate in upskilling and training initiatives.Manage ticket logging and administration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODMyNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778746&xid=1108_178325
8h
1
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The following:Qualifications:Post Graduate Degree in Financial Planning with CFP status.RE5.Experience: Min of 5 years experience in the financial services industry.Minimum of 3 years training experience.Minimum of 3 years management experience.Minimum of 3 years experience with internships and INSETA programmes.Thorough understanding of training processes.will enable you to:Duties including but not limited to: Present a framework for training of interns that want to have a career in the financial services industry.Create a curriculum (internship program) to facilitate strategic training based on the organizations goals.Ensure that training materials and programs are current, accurate, and effective.Propose and implement development plans together with HR in terms of IDP of employees.Oversees and supervise the daily activities of trainers and trainees in the Training Academy.Conducts performance evaluations that are timely and constructive.Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.Identify problems and opportunities such as operational changes or industry developments that training could improve.Researching new training supplies and materials that can enhance the organizations training procedures while providing value to employees.Monitor and evaluate training programs effectiveness and success periodically and report on them.Designing and developing relevant documentation, procedures, and systems to support trainees.Developing productive working relationships with colleagues and clients throughout the financial services environment, both within and outside of the organization.Keep up to date with financial product information.Interns to be placed under the supervision of the training manager at the FSCA to gain experience.Assist in promoting the training program.Research and articles.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzY1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777176&xid=1108_177650
13h
1
SavedSave
Your relevant Tertiary Degree as well as at least 8-10 years post qualification management experience, will enable you to:People:Communicate with all employees, management and other stakeholders.Be part of and contribute to a team of people.Responsibilities:Assist with the implementation of the HR Strategy to:Strengthening the Group Culture.Retain talent i.e. benchmarking, career development and effective recruitment.Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources. Ensure legal compliance with relevant legislation.Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:Provide inputs to payroll,Assist with activities as required with regards to employment equity,Compilation of monthly and quarterly HR reports,General administrative support,Capture all relevant information on HR administrative system,Ensure updated leave record system,Ensure adherence to HR policies and procedures.Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:Assist management with job descriptions,Conduct grading and benchmarking activities,Assist management in the interview process ensuring compliance to company policies,Assist management with the internal transfers and promotions,Employee on-boarding, induction and termination,Managing Employment Equity Targets,Assist with workforce planning,Co-ordinating probation management and provide assistance to management.Performance ManagementCoordinating and maintaining the Performance management process,Ensure KPA and KPI alignment with Job Descriptions,Provide Performance management report to management,Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.Skills and Employee DevelopmentPerform an annual skills gap analysis,Develop and implement a skills plan based on the gap analysis,Assist management with probation management,Assist management with the preparation of Individual Development plans and Management Development where applicable,Administration of bursary schemes and graduate programmes and learnerships,Compile and submit regulatory Skills development plans, Compile, submit Annual Training Reports, compile and submit progress and feedback reports and liaise with Inseta and Fasset.Obtain and manage all grant funding processes,Support management in development, implementation, and review succession plans and manage these planes in line with the Individual development plans.Co-ordinate and management of Employee relationsDisciplinary matters
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk4NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778156&xid=1108_177984
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
15h
1
NEW WORK IN at SAs technically sound, global medical Bureau Service Hub; the current need is for Intermediate and Senior Back-End Developers with a love for C# .NET stack. This team is known for staying ahead of the curve with their commitment to on-going professional development and training opportunities and they understand the importance of a healthy work-life balance and prioritize the well-being of their team. This is your big chance to build an integrated web-based Specialist Practice Management system using C#, .Net Core MVC, SQL and object-orientated principles. There will also be a good balance of hard work, and cheery vibes when delivering great products.To be part of this trailblazing tech company and elevate your career to new heights APPLY TODAY!!!!This is what you need to land an interview:Must have a passion of back-end C# and SQL skills, working with the tools for at least 5 years.Impressive coding skills with experience working with the Microsoft stack, including C# and .NET Core
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzI5M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777499&xid=1108_177293
17h
1
SavedSave
Overview / Purpose of the job:Design, implement, maintain, train and continuously improve the organisation’s business processes and functionally own the enabling business process management technologies Min Requirements:Bachelors degree in Industrial Engineering or similarMicrosoft Office (Excel, Word, PowerPoint) experienceMicrosoft Power Automate experienceExperience and advanced expertise in any business formal process modelling tool, such as Visio or Aris, and Business Process Model and Notation (BPMN)3 to 5 years practical experience in industrial engineering or similar business process management disciplinesPreferred:Microsoft Power Apps and Power BI experienceAdvanced process automation or analysis experience such as robotis process automation (RPA) or process miningBasic or intermediate SQLResponsibilities:Business process management (BPM) roles, responsibilities, governance and tools ownershipBusiness process landscape maintenance (functional networks)Business process modelling and documentationCoordinate and quality assure process modelling by divisional representativesBusiness process automation, primarily through workflowBusiness process performance monitoring and improvementBusiness process baselining and measuringBusiness engagement regarding functional capabilitiesBPM and workflow training development and roll outIntegrate company policies, procedures and standards in relevant business processesQuality management systems, assurance and certification (ISO)Workflow system requirements management including functional specifications, testing, training and change managementEnterprise digital profile (functional network, organization network, workplace network) system requirements management including functional specifications, testing, training and change management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM3NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777560&xid=1108_177375
17h
1
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Do you thrive in fast-paced production environments and have a passion for ensuring quality and efficiency? Our Client is looking for a driven Section Head: Production in Pretoria to lead their team. Translate strategy into action, manage a team, optimise processes, and ensure adherence to security, quality, and safety standards. If you have 5-8 years production or manufacturing experience (printing a plus!), a BSc/BTech in Engineering, and a knack for problem-solving and people leadership, this is your chance to make a mark in the secure, high-stakes world production.To plan, control and coordinate all functions within the production department, and ensure that products comply with customer specifications and the company’s requirements.Translate the strategy into an operational plan; develop departmental policies and procedure to ensure production output is aligned with the company strategy.Ensure effective process flow, proper control of all production activities and resource planning in order to achieve the business plan.Manage the production team to produce quality product in compliance with quality standards and policies.Collaborate with the PEM (Production, Electrical Manufacturing) Department to set priorities for servicing and maintenance of production equipment, ensure staff members are trained to operate machines safely and effectively.Ensure adherence to processes and systems for the safeguarding of security material and product.Ensure optimal cost control within the department through increased operational efficiency, including overtime and wastage.Source and analyse data and produce production progress reports to assist management with decision-making, resolve problems and offer systemic or situational solutions to problems.Work with supporting departments to identify and resolve issues related to printing and processing of quality notes.Ensure continuous improvement and optimisation of processes and procedures by identifying problems through root cause analysis and providing solutions.Manage team performance, set objectives and goals and ensure high performance standards are achieved according to performance agreement.Ensure development gaps are identified and individual development plan (IDP) are developed for staff member to close identified gaps.Ensure the departmental training needs are submitted to the HR Department and actioned through relevant learning and development interventions.Ensure adherence to all safety, health, environment regulations standards and conduct incident investigations.Manage compliance to all legislations, municipal by-laws and regulations relevant to the function.Ensure adherence to the risk management plan, identifying potential threats or risks and proactively implement corrective action as necessary.Compliance to ISO system and investigate all incidents and log non-conformances on Action-Hub, develop and implement corrective actions.BSc or B.Tech in Mechanical or Electrical EngineeringProduction
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjkzOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775993&xid=1108_176938
17h
1
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We are looking to employ an Operations Assistant/Site Supervisor in a Labour Environment with outstanding administrative and communication skills. An Operations assistant is expected to be a conceptual thinker with superb organizational and time management skills. You must be reliable and should accurately follow instructions with the ability to multitask and acclimatize to a fast-paced environment.
To ensure success, Operations assistants/Site Supervisors should display remarkable conflict management and decision-making skills with a solid understanding of employee relationships, staffing management, and payroll and benefits administration. Top candidates will be superb at problem-solving, efficient in scheduling, and precise in the recruitment process
Responsibility:Responsibility:
Key Competencies :
• Support all internal and external HR-related inquiries or requests.
• Maintain digital and electronic records of employees.
• Serve as point of contact with clients and operations management.
• Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
• Assist with performance management procedures.
• Coordinate training sessions and seminars.
• Perform orientations and update records of new staff.
• Enforcing of Code of Conduct initiating Disciplinary Process
• Maintaining Disciplinary Matrix
• Produce and submit reports on general HR activity.
• Process payroll and resolve any payroll errors.
• Complete termination paperwork.
• Management of teams on site
Job Requirements:
• Experience in human resources or related (essential).
• Experience in retail operations (advantageous).
• Microsoft Excel (highly competent)
• Highly computer literate with capability in email, MS Office, and related business and communication tools.
• Effective HR administration and people management skills.
• Exposure to payroll practices.
• Full understanding of HR functions and best practices.
• Excellent written and verbal communication skills.
• Works well under pressure and meets tight deadlines.
• Fantastic organizational and time management skills.
• Strong decision-making and problem-solving skills.
• Meticulous attention to detail.
• Ability to accurately follow instructions.
. Min of 2 to 3 years experience
Job Reference #: ManagersConsultant Name: Renel Pillay
17h
1
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Senior Business Analyst* Role in Pretoria - Non-EE position - Any*
*To be considered for this position, candidates must have:*
* Minimum 8 years’ experience in business analysis
* Strong process analysis and re-engineering experience
* Experience in a transformational project
*The following will be an added advantage:*
* Agile/Scrum certification
* Understanding of business systems analysis
*Competencies:*
* Knowledge of the systems development life cycle (SDLC) and agile methodology (essential)
* Skilled in business process models analysis, design and documentation (essential)
* Ability to use basic software applications (e.g., Microsoft (MS) Word, MS Excel, MS PowerPoint, Internet and e-mail) (essential)
* Skilled in using modelling tools (required)
* Analytical thinking
* Communication skills (verbal and written)
* Facilitation skills
* Quality orientation
* Negotiation skills
* Interpersonal relationship building and maintaining skills
* Stakeholder management
* Presentation skills
* Ability to build customer loyalty
* Ability to work in a team
* Motivated self-starter
*Qualifications/ Certification:*
* An Honours degree/National Diploma in Economics/Finance/IT/Accounting or equivalent;
* Diploma in Business Analysis
*Key deliverables:*
End to end Business Analysis and Process Re-engineering services, producing the following artefacts:
* Feasibility report
* Business Case
* Business analysis work plan
* Business requirements specification document
* Functional Requirements Specification Document (with use cases);
* Business Analysis measure and feedback report
* Business Process Modelling document
* Training documentation
* Product backlog
* User stories
* Requirement traceability matrix
* Test cases
* Training and knowledge transfer documentation
* Any other Business Analysis artefacts as required for the Business or Project.
*To be considered for this position, candidates must have:*
* Minimum 8 years’ experience in business analysis
* Strong process analysis and re-engineering experience
* Experience in a transformational project
*The following will be an added advantage:*
* Agile/Scrum certification
* Understanding of business systems analysis
*Competencies:*
* Knowledge of the systems development life cycle (SDLC) and agile methodology (essential)
* Skilled in business process models analysis, design and documentation (essential)
* Ability to use basic software applications (e.g., Microsoft (MS) Word, MS Excel, MS PowerPoint, Internet and e-mail) (essential)
* Skilled in using modelling tools (required)
* Analytical thinking
* Communication skills (verbal and written)
* Facilitation skills
* Quality orientation
* Negotiation skills
* Interpersonal relationship building and maintaining skills
* Stakeholder management
* Presentation skills
* Ability to build customer loyalty
* Ability to work in a team
* Motivated self-starter
*Qualifications/ Certifi
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NjczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241779&xid=1555_54673
2y
1
The main purpose of the job: The Professional Nurse will provide comprehensive quality HIV and Primary Health Care services to sex workers within fixed and mobile clinical settings.Location: TshwaneKey performance areas: Provide comprehensive sex worker-friendly clinical services within a multi-disciplinary team.Provide Primary Health services, counseling for and promoting risk reduction and holistic patient care.Provide HIV Counselling and Testing (HCT), Nurse-initiated and managed antiretroviral therapy (ART), and pre-exposure prophylaxis (PrEP) according to DoH guidelines; identify and refer patients with ART failure or complications and support Counsellors to promote patient adherence to ART.Provide Sexual Reproductive Health Care (SRH) including Family Planning and Sexually Transmitted Infection (STI) screening and treatment.Conduct TB screening.Prescribe and dispense appropriate treatment in line with good pharmacy practice.Support and guide Peer Educators to provide support to clients prior to, during, and post-treatment.Support delivery of health promotion and education programs.Perform and comply with administrative procedures associated with accurate clinical record keeping and reporting including patient records and confidentiality.Implement and comply with relevant policies, procedures & protocols.Assist in standardization of procedures, tools & infrastructure.Take part in ongoing Quality Improvement Planning and quality assurance of the operational activities of the clinic.Support the development of project plans and timelines for addressing identified needs and priorities.Contribute to accurate Monitoring and Evaluation (ME) processes.Support the review of challenges and achievements in implementing a donor-funded programsParticipate in research studies conducted at the clinic.Compile or give input into relevant donor and Wits RHI reports.Integrate feedback from quarterly reports into the program implementation plan and subsequent progress reports.Participate in short-term rotations to other Wits RHI clinics within the district in times of staff shortages when needed.Required minimum education and training: Diploma/Degree in Nursing (NQF Level 5) Dispensing License NIMART registration PrEP training Required minimum work experience: 5 years experience working in an NGO setting/primary health care setting.Professional Body Registration: South African Nursing Council (SANC)Desirable additional education, work experience, and personal abilities: Understanding of the challenges facing sex worker/transgender people in the health context.An ability to communicate and work well with sex workers / transgender people.Willingness to work in unconventional community settings, brothels, and hot spots.Previous experience in Sexual Reproductive Health (SRH) services and ART adherence support.Kn
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkzOTA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240518&xid=1109_93904
2y
1
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Our Client is a leading labour consulting firm dedicated to providing expert advice and support to businesses in navigating complex HR and industrial relations matters. With a focus on compliance, employee relations, and strategic HR planning, they assist their clients in optimising their workforce while ensuring legal and ethical practices.Job Summary:As an HR/IR Consultant you will play a crucial role in advising clients on human resources and industrial relations issues. You will be responsible for providing strategic guidance, resolving disputes, and ensuring compliance with labour laws. The ideal candidate will have a strong background in HR and IR, exceptional communication skills, and the ability to develop and maintain positive client relationships.Key Responsibilities: Client Consultation:Conduct thorough assessments of clients HR and IR needs.Provide expert advice on labour laws, regulations, and industry best practices.Develop tailored strategies to address clients specific challenges.Employee Relations:Mediate and resolve workplace disputes and conflicts.Advise clients on employee disciplinary actions, terminations, and grievances.Conduct investigations into workplace complaints and allegations.Compliance:Stay current on labour laws and regulations.Assist clients in developing and implementing HR policies and procedures.Conduct audits to ensure compliance with relevant labour laws.Training and Development:Develop and deliver training programs on HR and IR topics.Educate clients on best practices in employee management.Provide guidance on performance management and talent development.Documentation and Reporting:Prepare reports and documentation related to HR/IR activities.Maintain accurate records of client interactions and case resolutions.Assist clients in preparing for audits and legal proceedings.Qualifications:Bachelors degree or Diploma in Human Resources, Industrial Relations, or a related field. (Masters degree or relevant certifications are a plus)Minimum of 5 years of experience in HR and IR roles, preferably in a consulting capacity.Strong knowledge of labour laws, regulations, and compliance requirements.Excellent communication and interpersonal skills.Ability to work independently and collaboratively in a fast-paced environment.Problem-solving skills and the ability to think strategically.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE2Nzg4M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1754101&xid=1108_167883
5mo
1
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Duties and Responsibilities To manage and maximize the utilization of available recourses that will ensure that customer demands are met (on time deliveries) and that the product is produced at the least cost and conform to the customer requirements and specifications.Supervise the employees of his/her shift.Satisfy and confirm to customer demands (quality, quantity and on time in full deliveries) requirements and maximize the utilization of resources.Use approved technical specifications to produce the product.Evaluate and manage your shifts performance to set standards.Drive continuous improvements, training, and cost saving projects.Complete attendance registers daily and monitors absenteeism.Ensure that housekeeping and press condition is of the highest standard and always maintained.Ensure that breakdowns are reported immediately and attend to by maintenance team.Investigate complaints by customers to determine real root cause and implement corrective actions in conjunction with HOD.Monitor Scrap levels daily. Find root causes and implement corrective actions in conjunction with HOD.Ensure that all SOPs is followed and adhere to by team members.Plan, organize and allocate tasks to your team members.Monitor and drive daily set targets.Weekly performance reviews with operators will be documented.Ensure RHS is neat and always organized and all allocated material is run.Requirements Must be a Qualified Flexographic Minder or 10 years experience Must be a matriculated individual.Matriculation certificate.Qualified Flexographic Machine Minder or 10 years experience as a machine minder doing process work.Min of 3 years experience in similar position will be an added advantage.Computer literacy in Microsoft packages.Have a positive attitude and approach.Have excellent people skills.Be a problem solver and solution finder.Work smart and effective.Heave a sense of urgency and passion for quality.Have strong leadership skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyODAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185228&xid=1109_72800
2y
1
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BIM workflow focused on multi-disciplinary coordination and collaboration as well as project set up (private and data centers) Skills & Experience: Excellent LeadershipAt least 3 years experience in BIM Modelling of fire services- fire hydrant and hose reel installations and automatic sprinkler installationsExperience in BIM modelling of wet services (water reticulation and drainage installations) is advantageousStrong knowledge of data base software and we web enabled applications Qualification: AUTOCAD Essentials CertificateRevit Essentials CertificateAutodesk Navisworks manage fundamentals trainingOnly South African Residents or individuals with a relevant South African work permit will be considered. Contact Jason Howes on
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczMzA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186287&xid=1109_73304
2y
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