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Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. *Job Purpose:* * To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. *Job Objectives:* * To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. * To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration * To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. * To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. * To timeously and efficiently resolve all customer queries in line with the Companys policies. * To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. * To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Qualifications and Experience:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at grade 12 level * Essential: Relevant Retail/Business Management qualification (External applicants) * 1 years experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment * Numeracy and stock management experience *Skills, Abilities and Job Related Knowledge:* * Understanding and application of financial management principles * Retail/FMCG background and understanding of merchandising and promotions principles * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Knowledge of competency based interviewing * Results and target driven * Sound managerial skills * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* * Leading and Super https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4MTEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231548&xid=1555_38110

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Security Operations Manager (Security, Parking & C

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Purpose of the Job: The Integrated Services Manager (I.S.M.) will report to the General Manager and serve as a member of the Senior Management Team. The primary responsibility of the I.S.M. is to ensure organizational effectiveness by providing leadership for the Organizations operational functions which includes Integrated Security/Cleaning/Parking Services.KEY RESPONSIBILITIES:Enforce the Companys Disciplinary Code of ConductAdopt an initiative geared towards Integrated Operational ExcellenceImprove the Integrated operational systems, process, policies and procedures, management reporting, information flow, and Client relations.Manage and increase the effectiveness and efficiency of the allocated Integrated Operations teamCoordinate and communicate between support Departments, Integrated Operational Teams and ClientsEstablish a relationship with the Clients, whereby the I.S.M. becomes intimately familiar with the Integrated Service requirements of each ClientEnsures that all Integrated Services personnel are operating and performing their duties according to the Site Job DescriptionLead and manage the on-site training and recruitment functions of Integrated Services personnel to ensure that the Contracts operational needs are metAttend weekly/monthly Client meetings and provide Integrated solutions that are Site specific to the Client for consideration, so as to ensure excellent service deliveryAttend regular Operations meetings with Senior Management TeamsImplement effective controls and monitoring ProcessesParticipate in site Investigations and report on findingsPerform Risk Assessments and Integrated Services SurveyPerform site surveys and compile reports pertaining theretoMINIMUM REQUIREMENTS:PSIRA Grade A RegisteredMatric CertifiedFirearm Competency5-10 years of direct Management experience in the Security, Cleaning and Parking Industry3 -5 years of Facilities Management ExperienceMinimum of 2 years training with regards to Introduction to Contract Cleaning ManagersSecurity Management Qualification will be advantageousStrong background of Health and Safety environment5-10 years ex-military/SAPS experienceDrivers License Code 08 and own reliable vehicleRisk Assessment and Site Survey experienceSHEQ Qualification will be an advantageous3-5 years in Retail OperationsSolid Computer ProficiencyCOMPETENCIES:Excellent People Management skillsProven negotiation and influencing skillsExcellent verbal and written communication skillsDemonstrated commitment to high ethical standards within a diverse workplaceStrong commitment to service and quality standards as well as Client SatisfactionDemonstrated experience in coaching, motivating, developing and leading a professional TeamDemonstrated leadership and vision in managing staff groups and major projectsFlexib https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxNzg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182513&xid=1109_71788

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Role purpose: Curo will be creating a new Client Query Resolution Team (QRT), which will form part of the broader Operations. The team will be a central point for receiving all Client queries and the individuals in the team will need to draw on their end-to-end Investment administration knowledge to resolve the queries and revert to the Clients within the agreed timeframes. Having good prioritisation skills, being a self-starter, ability to multi-task and problem solve; good written and verbal communication skills will be key to securing a role in this team. The individual will also need to assist the Query Resolution Manager in identifying trends in queries received and provide suggested actions on how to mitigate the trends and ultimately reduce the number of queries over time. The individual will also assist with performing some analysis on Client requests. As the individual will be client facing, will need to conduct themselves in a professional manner and be client focused in their approach.Specific duties Engage with Clients on their queries via telephone, e-mail or via the query portal. For queries received telephonically, log on the Curo query system. Investigate and resolve queries within agreed timeframes Ensure that the portal is updated with relevant and timely progress on queries. Identify trends in queries received and provide input reducing the number of queries. Assist the Query Resolution Manager with administration tasks, as delegated Being established as a key point of contact for the Client. Review and distribute incidents on weekly basis. Also ensure BarnOwl is updated with the final version of the incident Create Risk Exposure Reports (RER) for material incidents and ensure payment is actioned Competencies: Experience, Skills and Behavioural Attributes Self-starter Ability to Prioritise Ability to multi-task Good written and verbal communication Good problem solving ability Client Focused Professional Ability to listen End-to-End knowledge of Investment Administration processes. Investment administration industry knowledge Be an Ambassador of the Curo values Education BCom or Equivalent qualification Be competent in Office (excel, word, PowerPoint) Up to 5 years’ experience in an investment administration role Client facing experience will be an advantage https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzI3NjVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1151935&xid=1419_2765

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Microsoft Exchange support analyst specialising in email and collaboration technologies, supporting contracted Computacenter customers. This is an opportunity to work for a large international group that provides managed services to enterprise level customers across a wide range of industries and technologies. Note that this is an infrastructure support role and not focused on user/account administration.Job Description Supporting Computacenter customers’ messaging and collaboration environments remotely from Cape Town Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework Pro-active monitoring using, amongst others, automated tools/reports where available Project work for new deployments/migrations/upgrades as required Root-cause analysis for complex issues as per the problem management process Out-of-hours standby based on a 4 or 5 week rotation Ad-hoc out of hours work as required for changes and project work Creating and reviewing on a regular basis documentation assisting the team in its day-to-day work Assess supported customer environments with a view to suggesting initiatives that could serve to improve the levels of support and service we provide as a team Mentor and assist team members when required Essential Knowledge/Skills 3 -5 years’ experience in the following areas: Supporting Microsoft Exchange 2013 / 2016+ Supporting Office 365/Exchange Online environments Supporting Microsoft Lync 2010/2013 / Skype for Business Microsoft Teams Microsoft SharePoint Online Awareness and working knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast and Cisco IronPort Windows AD skills and network protocols and services like TCP/IP and DNS Desirable Knowledge/Skills Mimecast Symantec Enterprise Vault PowerShell scripting Essential Qualifications MCP, MCITP and/or MCSE certification in Exchange 2013+, and/or Exchange Online/Office 365. Desirable Qualifications Certification relating to any or all of Microsoft Lync/OCS/Skype for Business, Mimecast, Enterprise Vault or Exchange Online Behavioural Characteristics or Competencies Professional / Cognitive skills Strong written and oral communication in English is a must. Strong presentation skills are considered an asset Strong and proven troubleshooting ability in a large scale, fast-paced operations environment Demonstrated ability to work independently and manage time Ability to make timely and sound decisions under conditions of uncertainty and / or stress Ability to manage client and management expectations, keeping all stakeholders informed about open incidents or requestshttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzIyNjBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1158626&xid=1419_2260

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Service Advisor - Clicks Cavalier Centre (Belhar)

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Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager. *Job Purpose:* * To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. *Job Objectives:* * To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. * To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration * To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. * To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. * To timeously and efficiently resolve all customer queries in line with the Companys policies. * To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. * To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. *Qualifications and Experience:* * Essential: Grade 12 * Desirable: Maths 50% and English 50% at grade 12 level * Essential: Relevant Retail/Business Management qualification (External applicants) * 1 years experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment * Numeracy and stock management experience *Skills, Abilities and Job Related Knowledge:* * Understanding and application of financial management principles * Retail/FMCG background and understanding of merchandising and promotions principles * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Knowledge of competency based interviewing * Results and target driven * Sound managerial skills * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills *Competencies:* * Leading and Supervising * Delivering Results and https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2OTIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245356&xid=1555_56923

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The Western Cape Blood Service is a non-profit organisation whose mission is to collect, process and distribute blood and blood products of the highest standards in the Western Cape*.* *A vacancy exists for a Senior Software Engineer in our IT Department* *Main purpose of the role:* To design, develop and implement IT solutions including back-end services and database structures while leading a .Net development team. *Key Responsibilities:* * Ensure software is up-to-date with latest technologies * Leading, guiding and coaching the development team * Providing consulting services to the business, team members and project teams to ensure optimal solutions that comply with WCBS solution principles and standards * Review and debug code * Automate tasks through appropriate tools and scripting * Identify, prioritize and execute tasks in the software development life cycle * Development of changes, fixes, integrations and new systems that will run efficiently and securely * Designing and building modular and scalable solutions that are optimised for re-use *Minimum requirements and experience:* * National Diploma or Degree in Information Systems/Computer Science * Valid Code EB driver’s license without endorsements is essential * Mobile development and Web Services experience would be advantageous * ‘NoSQL’ experience would be advantageous * MS-SQL experience * Proven Angular Experience * Proven C#.Net Core experience * Minimum 7 years development experience *Competencies / behavioral dimensions: * * Self-disciplined and self-motivated * Ability to multitask and prioritise * Must be able to work independently and perform under pressure * Excellent organizational and leadership skill * Customer Service ethic and excellent communication skills *Key Responsibilities:* * Ensure software is up-to-date with latest technologies * Leading, guiding and coaching the development team * Providing consulting services to the business, team members and project teams to ensure optimal solutions that comply with WCBS solution principles and standards * Review and debug code * Automate tasks through appropriate tools and scripting * Identify, prioritize and execute tasks in the software development life cycle * Development of changes, fixes, integrations and new systems that will run efficiently and securely * Designing and building modular and scalable solutions that are optimised for re-use *Minimum requirements and experience:* * National Diploma or Degree in Information Systems/Computer Science * Valid Code EB driver’s license without endorsements is essential * Mobile development and Web Services experience would be advantageous * ‘NoSQL’ experience would be advantageous * MS-SQL experience * Proven Angular Experience * Proven C#.Net Core experience * Minimum 7 years development experience *Competencies / behavioral dimension https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNzAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251541&xid=1555_61702

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