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Minimum requirements for the role: A Bachelor of Pharmacy degree and registered with the South African Pharmacy Council is essential.Previous experience having worked in a Regulatory Affairs role within the Pharmaceutical Industry is essential.Previous experience having worked within a QA/QC management role would be preferred for the role.The successful candidate must have the ability to manage priorities, work on multiple matters at once, meet deadlines and have good communication skills. The successful candidate will be responsible for: Ensuring high standards of pharmaceutical care in accordance with good practice and other legal requirements.Ensuring compliance with the legislative requirements as set out in the Medicines and Related Substances Act 101 of 1965 and Pharmacy Act 53 of 1974 as well as all applicable legislative requirements for the Companys product portfolio and all regulations and guidelines pertaining to the import and export license for medicinal products and good manufacturing practices.Ensuring compliance with statutory and regulatory requirements of the various authorities in South Africa and related authorities in other African countries where products are sold.Providing regulatory intelligence and advice to the business divisions with regards to regulatory changes affecting the importation and exportation of the products.Responding to requests adequately, satisfactorily and timeously for external customers.Managing compilation of dossiers and technical files for registration applications of new products in South Africa and related authorities in other African countries.Maintaining existing dossiers and technical files, as per global and local health authority requirements.Submitting and following-up on all product registration amendments.Managing the quality control system.Liaising with the source of supply on all quality related issues.Compiling all release documentation as well as the release of all products.Investigating and reporting on customer complaints as per local and Company requirements.Investigating and reporting on defective or rejected products.Performing all daily activities in line with the Companys policies and code of conduct, integrity and compliance. Salary package, including benefits, is highly negotiable depending on experience gained.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2OTExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242330&xid=1108_66911
2y
1
SavedSave
The Role: We are looking for an experienced HR Practitioner for a 12-month fixed term contract for our client in Mpumalanga.We are looking for 3 to 5 years of work experience as an HR Practitioner, working with TES and Labour Broker Employees on Projects for the BU. We require your extensive knowledge of the SAP HR Systems and audit procedures. Will be responsible for the following: Support to all Contractors on the project by facilitating the contractor recruitment processReporting weekly and monthly local labour statsOnboarding reporting and general HR matters Minimum educational level:                                                     National Diploma in Human Resources ManagementBTech in Human Resources Management Skills and Experience: Duties and Responsibilities include the following:      Do quality checks on documentationEnsure data is captured accuratelyEnsure availability of information for client feedback and reporting purposesEnsure that all relevant information is available for capturingExecute responsibilities in a manner that is in accordance to guidelines and standards associated with Human Resources (HR) services within Business Unit (BU) = Projects ER strategy and Recruitment procedureComply with HR metrics, standards and guidelinesEnsure contractor compliance to applicable policies, processes, procedures and applicable statutory laws and regulationsAddress discrepancies/unlawful practices by reporting it to the managerApply ethical principles in the practice and processing of HR relevant dataUnderstand the key business drivers of the business unit, Project team Contractors and theinterrelationships between other functionsMaintain relationships with both internal and external customersAttend to customer requests, complaints, needs and challengesConduct regular follow-ups to ensure problems have been resolvedImplement a customer-centric approach and consistently deliver qualityHR servicesLink up with business partners to ensure that the HR value chainFacilitate the Employee Assistant Programme (EAP) referral process (?) Incl. in comms)Generate and complete Quality Assurance (QA) management reports and recommendations on trend analysisResponsible for quality of SAP HR master dataDistribute information, control and change documentsPrepare and complete management reports and analysisMaintain and ensure a healthy environment and safe operations practicesEnsure compliance with all applicable Safety, Health and Environment (SHE) policies and procedures in line with set standardsEncourage a culture that focuses on safety in all operationsÂ
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2ODY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242277&xid=1108_66865
2y
1
SavedSave
Our client, a leader in the safety and security industry, requires the services of a talented and experienced of a Lead *Mobile Developer (iOS) to join their team.*
Minimum Experience Development Skills:
* Solid understanding of mobile development architectures.
* Exposure to good coding standard practices and source code configuration management.
* Source code control understanding of GIT and GitFlow.
* Experience using REST and JSON web-services.
* Experience with Azure DevOps or MS Team Foundation Server (TFS) would be advantageous.
* Good understanding of SOLID principles.
* Minimum 4 years exclusive experience on iOS development.
* Solid experience with Swift programming.
* Good experience of Objective C.
* Experience with Combine and UISwift will be an advantage.
* Exposure to RxSwift would be beneficial
* Good understanding and experience in using app architectures (MVVM)
* Unit testing experience beneficial.
* Exposure to Java and Kotlin will be beneficial.
* Bachelor’s degree in Computer Science or related field (Required)
* Strong background in iOS
* 4+ years of proven experience as an iOS developer.
R85K
* Bachelor’s degree in Computer Science or related field (Required)
* Strong background in iOS
* 4+ years of proven experience as an iOS developer.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1MzM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187885&xid=1555_25334
2y
1
SavedSave
Together with our client, a leading claims administrator in Johannesburg North, we are recruiting for a Medical Credit Controller to assist with Private and medical aid claims.Duties and Responsibilities: Implement credit control procedures for specialist doctors and Allied Professionals in accordance with our credit control/debt collection policyExperience in collecting payments for specialist patient accounts with medical aids, with proficiency in at least four of the following specialties: Surgery, Gynaecology, Paediatrics, Urology, Physiotherapy, General Practice (GP), Physician and Psychiatry.Follow up with medical aids to ensure prompt payment of outstanding claims.Apply any necessary fixes or adjustments to claims.Monitor and follow up on claims related to Prescribed Minimum Benefits (PMB), providing relevant documentation as required.Collect payments directly from patients for accounts where they are liable.Perform daily reconciliation of Electronic Remittance Advice (ERA) and bank statements.Obtain and input manual Remittance Advices (RA)Resolve rejections from medical aids and upfront claim rejectionsSubmit paper claims when electronic submission is not possibleProvide timely responses to inquiries from both medical practices and patientsFollow the handover process once the collection process is completedPerform any additional duties as requested by supervisors and management Qualifications and Experience:Matric / Grade 12Credit Control/debt collection within a medical bureau, performing collections on specialist doctors patient accountsCPT 4 Code experienceTariff code experienceICD 10 Coding experienceValid driver’s license and own vehicle Skills and Competencies:Computer literate in MS Office (Microsoft Excel, Word, and PowerPoint; and Outlook)Articulate with strong communication skills (oral and written)Ability to adapt and learn new skills.Ability to multitask.Cope well under pressure. Remuneration R 15 000.00 – R19 000.00 CTC per month depending on experienceYearly bonus – target based15 Days holiday, with 2 additional holiday days for every 5 years’ service completedTeam building fun day once a yearYearly salary increase based on performance Only candidates who meet all the requirements stipulated in this advert will be considered. If you don’t receive feedback from us within 2 weeks of your application, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg2MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778665&xid=1109_183861
14h
1
We have a new role for a Specialist Employee Relations professional to join a dynamic hybrid organisation.You will be responsible for: Providing specialist advice and supporting related to employee relations. Improving the quality, service and associated work outputs, contributing to and advising on procedures and processes that are in alignment with established practices, policy and labour legislation.Must have 3 – 5years post articles experience.Labour litigation is essential.Labour court experience is essential.Must be an Admitted Attorney.Conflict resolutions and collaboration experience.Expert knowledge of Equal Employment Opportunity and affirmative action requirements.Ability to comprehend, interpret, and apply the appropriate sections of applicable laws.Proficient with Microsoft Office Suite or related softwareAccountable for the improvement of quality, service and desired work outputs, advising on procedural and process improvements; enabling adherence to a set framework of policies and procedures.Proactively identify process related operational problems, determine cause and effect and recommend improvements to solve issues based on previous experience and an understanding of the context of the problem.Plan for the organization of work outputs and process improvement activities in light of a specific situational context related to an area of specialization.Gather relevant information related to specialization activities; collate and integrate into written reports for assessment or appraisal and present as an input to managerial reporting or decision making.Implement, manage and enable fair employee relations practices, to enable workforce delivery related to business objectives.Maintain current knowledge of related government rules and regulations, including all applicable Labour laws and regulations, to ensure adherence to compliance and meet reporting requirements.Collaborate with different business areas to provide employees with knowledge and awareness of relevant laws, associated regulations as well as requirements.Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.Provide training and development related to Labour law processes and the application of internal policies to line management and Human Resources practitioners.Represent area of responsibility at the Bargaining Council and with associated CCMA processes to effectively resolve disputes.Provide support to management in resolving employee disputes, including union negotiations, strikes, mutual interest disputes, wage negotiations, section 189/ 197 processes and mutual.Advise on adherence to the application of labour legislation, conditions of employment and other related industrial matters and highlight potential risks.Represent the organization in conducting client specific union and employee-related negotiations, facilitating a favorable outcome for the organization.Ensure accura
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM5N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777580&xid=1108_177397
14h
1
We have an opportunity for a Trainee Factory Manager at one of our sites.The successful incumbent must be willing to move between all sites i.e. Krugersdorp, Hammanskraal, and Vereeniging for hands on training.KEY RESPONSIBILITIESSupport Senior Factory manager in operational management and team development of the factoryExcellent maintenance skills requiredRecruitment, training and development of personnelAsset preservation through development, implementation and management of effective systemsDevelop and implement best practice in all areas of the factoryBeing a credible leader that develops and guides operational teams and individuals in achieving targetsDriving continuous improvements and waste elimination in order to reduce costs and improve qualityProduct development to ensure sustained fashionable and value for money product rangesProject management of capital projectsDevelopment of new products and technologyFinancial control of factory costsSafety and risk management in terms of legislationSourcing of new local and international suppliersIdentification and development of future leaders in the businessEnsure the factory is focused on agreed key performance indicators KEY STRENGTHS / ABILITIESAble to work autonomouslyMust be energetic, active and a go-getterManage growth and change in a professional and entrepreneurial mannerAdaptive and creative to meet targetsDeveloping and leading teams and individuals toward common long-term objectives and short-term goalsHands on and results drivenFocused on customer and business needsTenacious on goal deliveryHigh level of attention to detailAnalytical and detail-oriented problem solverAbility to notice opportunitiesChallenge established practices to test validityEngineering and project management skills to drive and deliver continuous improvementStrong work ethicStrategic and big picture thinkerEmotional intelligence and robustness, diplomatic MINIMUM QUALIFICATIONS & EXPERIENCEDiploma in Engineering (Mechanical / Electrical / Metallurgist)Millwright / Electrical Qualification5 10 years experience PREFERRED QUALIFICATIONSDegree in Engineering (Mechanical / Electrical / Metallurgist
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777142&xid=1108_177605
20h
1
We have an opportunity for a Trainee Factory Manager at one of our sites.The successful incumbent must be willing to move between all sites i.e. Krugersdorp, Hammanskraal, and Vereeniging for hands on training.KEY RESPONSIBILITIESSupport Senior Factory manager in operational management and team development of the factoryExcellent maintenance skills requiredRecruitment, training and development of personnelAsset preservation through development, implementation and management of effective systemsDevelop and implement best practice in all areas of the factoryBeing a credible leader that develops and guides operational teams and individuals in achieving targetsDriving continuous improvements and waste elimination in order to reduce costs and improve qualityProduct development to ensure sustained fashionable and value for money product rangesProject management of capital projectsDevelopment of new products and technologyFinancial control of factory costsSafety and risk management in terms of legislationSourcing of new local and international suppliersIdentification and development of future leaders in the businessEnsure the factory is focused on agreed key performance indicators KEY STRENGTHS / ABILITIESAble to work autonomouslyMust be energetic, active and a go-getterManage growth and change in a professional and entrepreneurial mannerAdaptive and creative to meet targetsDeveloping and leading teams and individuals toward common long-term objectives and short-term goalsHands on and results drivenFocused on customer and business needsTenacious on goal deliveryHigh level of attention to detailAnalytical and detail-oriented problem solverAbility to notice opportunitiesChallenge established practices to test validityEngineering and project management skills to drive and deliver continuous improvementStrong work ethicStrategic and big picture thinkerEmotional intelligence and robustness, diplomatic MINIMUM QUALIFICATIONS & EXPERIENCEDiploma in Engineering (Mechanical / Electrical / Metallurgist)Millwright / Electrical Qualification5 10 years experience PREFERRED QUALIFICATIONSDegree in Engineering (Mechanical / Electrical / Metallurgist
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777141&xid=1108_177604
20h
1
SavedSave
Description:To manage and deliver medium to large projects from commencement to completion within the scope, budget and time agreed in line with the business strategy. The Agile Project Manager will play an active role in providing mentorship and coaching on agile best practices to teams. The Project Manager will also ensure the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team. * SAFe certification and experience essential * Project Management certification and experience essential * AGILE Project Management experience essential * Scrum Master certification and experience essential * Jira, Confluence and Microsoft Project skills essential * Financial Services experience preferred * EE candidates encouraged
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU5OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777136&xid=1108_177599
20h
1
SavedSave
Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Senior Data Engineer to join their hybrid working team in Johannesburg.
Job Purpose:
Responsible for building data pipelines and maintaining and building production data systems. Extract complex quantifiable insights from the Companys data assets. Work with and make data available for valuable insights.
Responsibilities:
Application Software Development
• Develop existing and new applications by analysing and identifying areas for modification and improvement
• Develop new applications to meet customer requirements Data Exploration
• Perform complex statistical analysis and utilise mining, modelling, and testing techniques to enable data analysis
• Gather Data from both internal and external data sources
• Research and development of new tools and data techniques
• Conduct feature extraction and design
• Develop ETL data extractions jobs Data Management
• Take responsibility for developing and delivering a key element of the data management system
• Ensure data cleaning, mapping, and understanding the data Information and Business Advice
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy Advanced and Predictive Analytics
• Run advanced and predictive analyses and perform model assessments, validation, and enhancement activities, using predictive analytics software tools and functionalities
• Implement models/data products in some instances, complete a piece of work to form part of larger project Insights and Reporting
• Prepare and coordinate the completion of various data and analytics reports
• Ensure monitoring and quantification of model/data products effects on the Company, its clients and stakeholders Stakeholder Engagement
• Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment Project Management
• Work within an established project management plan to achieve specific goals
• Deliver on project outcomes and timelines management Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending confer...Job Reference #: 202633
21h
1
SavedSave
I am looking for a Senior Human Capital Officer to be based at Peter Place. Responsibilities will include but may not be limited to:Strategic HR Planning:Collaborate with business leaders to understand organizational goals and develop HR strategies that support the achievement of these objectives.Contribute to the development and execution of HR initiatives aligned with business needs.Employee Relations:Act as a liaison between employees and management to address employee concerns, resolve conflicts, and promote a positive work environment.Conduct investigations and recommend appropriate actions to resolve workplace issues.Talent Management:Work with hiring managers to identify staffing needs, participate in the recruitment process, and ensure the onboarding of new employees.Support talent development initiatives, including training, performance management, and succession planning.Organizational Development:Partner with business units to identify opportunities for organizational improvement and implement change management strategies.Facilitate employee development programs and initiatives to enhance skills and competencies.HR Compliance:Ensure compliance with local employment laws and regulations.Provide guidance on HR policies, procedures, and best practices.Data Analysis and Reporting:Analyze HR metrics to identify trends, assess the effectiveness of HR programs, and make recommendations for improvement.Prepare regular reports on key HR metrics for management review.Qualifications:Bachelors degree in Human Resources, Business Administration, or a related field.5+ years of experience in HR roles, with at least 2 years in an HRBP or similar position.Strong knowledge of HR principles, practices, and employment laws.Excellent communication and interpersonal skills.Demonstrated ability to build effective relationships with all levels of the organization.Strategic thinking and problem-solving skills.Proven experience in talent management, organizational development, and change management.Skills:Business acumenRelationship managementConflict resolutionProject managementData analysisChange managementPresentation and training skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777117&xid=1108_177577
21h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
21h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
21h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
21h
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
21h
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Who we are: We are a creative force in the digital marketing arena, dedicated to driving brand success in the automotive industry.Who are we looking for: A Social Media Strategist with a potent mix of creativity, strategic thinking and a passion for all things automotive.What will you do:Strategy development: Create and execute social media strategies aligned with overall business and brand objectives, considering the target audience, brand identity and market trendsGoal setting: Collaborate closely with client to identify social media goals, define target audiences, and develop a clear roadmap for engagement and growthContent creation: Craft compelling and brand-specific content with the team that resonates with automotive enthusiasts, from daily posts to interactive campaigns, across platforms such as Facebook, Twitter, Instagram, LinkedIn and YouTubeCampaign management: Plan, launch and manage social media campaigns across multiple platforms to increase brand awareness, user engagement and conversionsAnalytics and reporting: Track, analyse, and report on key metrics using social media management tools to measure the performance of campaigns, derive insights and optimize strategiesBudgets: Manage social media advertising budgets and campaigns, optimizing for performance and lead generationTrend monitoring and social listening: Monitor automotive trends and engage in social listening to inform content strategies, ensuring relevance and thought leadership in the digital automotive spaceCollaboration: Collaborate with cross-functional teams including marketing, content creators, designers and sales to ensure consistency in messaging and brand representation across all platformsWhat do you need:Proven experience as a Social Media Strategist, automotive experience a plusIn-depth knowledge of various social media platforms, their respective audiences, and best practices for each platformProficiency in using social media management tools for scheduling, analytics, and reportingStrong analytical skills with the ability to interpret data, derive insights, and adjust strategies accordinglyStrong understanding of social media KPIs, web traffic metrics and SEO strategiesExcellent written and verbal communication skills with a creative mindsetAbility to multitask, prioritize, and work in a fast-paced environment while meeting deadlinesA portfolio that demonstrates an ability to create compelling content, automotive-related a plusBachelor’s degree in Marketing, Communications, or relevant field is preferredCertifications in social media marketing would be a plusValid passport for overseas travel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM1OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777545&xid=1108_177359
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Our Client a Global Tech firm is seeking a Business Analyst/ Project Coordinator to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rates and a great working environment.The Business Analysts key function is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organisation. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.Key Roles and Responsibilities:Act as a bridge between the business problems and the technology solutions.Analyse, transform and ultimately resolve the business problems with the help of technology.Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.Deliver business projects in line with sponsor requirements and enterprise architecture.Has technical background, needs to have more BA and day to project managementMust have extensive SAP experienceWill be working on SAP CataloguesCoordinator/business analystsDay to day leading of cataloguesStabalization of these cataloguesLooking at growing the catalogues from 20 or 30 to 200Needs to be young and hungry with organizational capability to help drive the project Knowledge, Skills and Attributes:Broad understanding of business practices and processesExcellent team player who displays good client service orientation with well-developed administrative and organisation skillsDeep expertise in specific systems, processes and technologies that they will be required to analyseMeticulous attention to detail whilst working under pressureExcellent verbal and written communication skillsAbility to listen empatheticallyAbility to build rapport and engage effectively with a variety of stakeholdersKnowledge of project management methodologyExcellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectivesExcellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentationsVery good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and VisioUnderstanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous Academic Qualifications and Certifications:Relevant Bachelors degree or equivalent with related demonstrable experienceProject management certification would be advantageousSAP Experience5 Years experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzgzNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778055&xid=1108_177835
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We are looking for a SQL DBA with exposure to Azure.Join the team and share their passion for implementing, customizing and supporting high quality business solutions.Responsibilities include:Coordinate and prioritise Database Management tasks through the effective deployment of resources and efficient workload allocation ensuring that Business requirements are sufficiently managed and adhered to.Stakeholder EngagementLeadership and DirectionPerformance Management Minimum of 5 years with hands-on experience in a multi-tiered and multi-client environment.Experience working with SQL Server databases, including in-depth knowledge of SQL Server 2016, 2019 + and well-versed in database design, optimization, and performance tuning.Experience in the design and implementation of advanced SQL Server services and features, such as AlwaysOn, database mirroring, replication, mirroring, SSIS, SSRS and clustering.Solid Experience with Azure SQL DatabasesExperience in data modelling, normalization, denormalization, and best practices for database schema design.Strong background in optimizing SQL Server performance, including query optimization, index tuning, and server configuration.Experience in migrating on-prem database to the cloud (AWS or Azure)Experience in migrating IAAS to PAAS.Effective communication skills and should be able to work closely with clients to understand their business needs, provide recommendations, and communicate technical solutions to both technical and non-technical stakeholders.Ability to lead and manage projects, as well as mentor junior staff.High levels of responsibility and ownershipAbility to execute and deliverStrong customer focusIntegrity and teamworkTakes initiative Why work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.  You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.  Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.  By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778149&xid=1108_177969
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A well known Telecommunication company is seeking an experienced individual to work for them as a General manager within Branding and Marketing. Individual will be reporting directly to Chief Commercial Operations Officer. Calling on all Strategic, Innovators, Collaborators, Leaders to take up this opportunity in Johannesburg. Responsibilities: Strategy formulation and implementation of brand and marketing New business developmentCustomer experience journey Drive corporate governance Keep abreast of competitors Responsible for campaign growth Stakeholder engagement Project management Generate highest return on investment Lead digital marketing teams Partnering with vendors Financial management Emerging markets Digital communications and media Drive continuous improvement Implement best practices Must have, not negotiable: MBA / masters degree - Advantage Business degree / Marketing degree / Commercial degree No less than 15 years relevant experience Must have held a role as Global Brand Manager / Commercial Manager / Chief Marketing Officer Must have worked within FMCG / Global / Multinational companyExperience with emerging markets More than 5 years within senior management role Experience in digital communications and media Telecom industry experience Fluent in English Clear criminal record Contactable references - reference checks will be conducted upfront Skills / Competencies : LeadershipCustomer relationsFinancial Acumen Stakeholder management Decision makingCollaboration Project management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzE4Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776402&xid=1108_177186
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Are you ready to lead transformative change in the heart of global financial operations? We are seeking a driven individual who can effectively lead change initiatives, coordinate stakeholders, and ensure the successful execution of projects aligned with our Intelligent Process Model.Key Responsibilities:Follow prescribed principles, templates, and guidelines to support Project and Change Management capability across CIB Operations.Lead the allocated portfolio across all change initiatives to drive impactful execution aligned with our Intelligent Process Model.Influence and coordinate across CIB Operations, Technology, Business, and geographies as needed to ensure successful project implementation.Establish effective and ongoing communication channels across projects to create synergy and alignment for internal and external stakeholders.Demonstrate a complete understanding of organizational process assets and enterprise environmental factors.Manage project scope effectively, ensuring alignment with allocated budgets and reserves.Develop efficient project schedules, ensuring alignment with allocated timelines.Ensure delivery of value across all project elements and uphold quality standards.Identify, manage, and mitigate project risks and issues effectively.Coordinate with vendors and suppliers as required.Manage stakeholder relationships across various levels.Navigate complex internal and external dependencies to drive impactful delivery of the portfolio, aligned with CIB Ops future state.Ensure effective project closure and handover processes.Critical Focus Areas in the Intelligent Transformation Value Chain: 1. *Decide:* Combine thought leadership with relevant tools & frameworks to influence critical program decisions and planning at a portfolio level.2. *Execute:* Leverage and nurture networks to ensure efficient and continuously improving delivery across the portfolio.3. *Realise Value:* Uphold a data-driven approach to benefits realization across the portfolio. Qualifications and Experience:Bachelor’s degree in business administration, Project Management, or related field; master’s degree preferred.PMP or equivalent certification is highly desirable.Minimum of 5 years of experience in project management, preferably within the financial services industry.Proven track record of successfully managing complex projects and portfolios.Excellent communication, negotiation, and stakeholder management skills.Strong analytical and problem-solving abilities.Proficiency in project management tools and methodologies.Critical Behavioral Competencies:Making decisionsAdopting practical approachesExploring possibilitiesCritical Technical Competencies:Strategic thinkingResults-focusedDriving decisions with data
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzE5MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776421&xid=1108_177190
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Gijima is a complete personnel consultancy for the selection and recruitment of staff, from trainee to executive level.
Purpose of role and Function Introduction
To conduct Internal Financial Control and Information Technology (IT) audits and manage stakeholder relationships to ensure Accounting, Financial and IT risk is mitigated in accordance with Standards
Outputs / deliverables (main items)
• Assess and understand business systems, processes and controls (design adequacy and effectiveness) and report of issues related including potential improvements
• Analyse and interrogate processes, evidence and verbal information independently
• Execute assurance planning, fieldwork and reporting in line with the Nedbank Internal Financial Control Methodology
• Quality assurance reviews of Internal Financial controls (IFC) across the group to ensure adequate coverage IFC’s to support the CE and CEO attestation
• Provide assurance and insights from the outcomes of work performed to the Group Audit Committee
• Influence stakeholders to address inefficiencies in resolving control findings through utilising professional experience in demonstrating benefits of best practice
• Build rapport and understand client current business reality, requirements, risks and expectations and consider key and/or merging risks
• Facilitate collaboration between stakeholders and build and maintain relationship with other assurance providers
• Contribute to a culture of transformation by participating in culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth and deliver on stakeholder expectations.
• Understand and embrace the vision and values, leading by example.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies adding value to Nedbank.
• Share IT risk related knowledge, resources and practices with team to enable upskilling.
Formal Qualification
• Relevant BComm or BSc degree (Computer Science, Informatics)
• Certified Information Systems Auditor (CISA) or CA (SA) is an added advantage Experience 5 - 8 years’ experience in Risk, Governance and Auditing with IT experience and/or 8 - 10 years’ experience in banking and/or insurance
Senior, Financial, officer,
Senior, Financial, officer,
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241739&xid=1555_54554
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