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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
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Senior Designer Johannesburg Market-Related Salary Requirements:AutoCad 2D and/or Revit qualificationASIB / IFE Certificate or similar is an advantage / Knowledge of standards is preferred.3 5 years experience as Designer in fire protection / Understanding of Hydraulic -Hydraulic calculations Competencies:Technical DesignProject ManagementReportingQuality ManagementRisk and ComplianceCommunicationReport WritingStakeholder engagement Leadership:Mentoring and coachingStaff development Functional:Technical DesignProject ManagementReportingQuality ManagementRisk and ComplianceCommunicationReport WritingStakeholder engagement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM4Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777295&xid=1109_183386
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Accountant Sandton Johannesburg Gauteng
Our global corporate client in Sandton is looking for an Accountant with 2-3 years’ experience with a completed NQF7 degree. Completed SAICA/SAIPA Qualification an added bonus. You will be Accountable for Transaction processing, Reporting, Control, and Decision Support. Good excel experience essential - will be tested
YOU MUST BE AVAILABLE TO START !!!!
Salary R 440 000 per annum (6 months maternity cover that might go to permanent)
Working hours: 9.00 am – 17:30 pm Mon to Fri or 09:30 – 18:00 (variable depending on team workload)
Min Qualification
Matric and Financial / Finance Degree NQF7
Registered SAIPA / SAICA Recommended but not a must
3 years of financial accounting experience as an Accountant
This position demands exceptional quality, attention to detail, strict adherence to pre-determined
deadlines in a high-pressure environment
Proficient in pivot tables and V-lookups, for manipulating large quantities of data
Highly numerate and competent in Excel (for expense analysis and reporting)
Analytical review, interpretation of trends and delivering results in a deadline environment
Ability to troubleshoot and analyze data
Responsibilities
Accounts Processing & Preparation to trial Balance including Management and Statutory Accounts
Incorporate the trial balances and cash books into the firm’s consolidated monthly accounts.
Assist with accounting computations, journal processing, the review of balance sheet control accounts.
Assist in the preparation of the Group’s Limited Liability
Partnership financial statements under applicable International
Financial Reporting Standards.
Assist in the preparation of the statutory financial statements of some of the LLP’s subsidiary undertakings.
Create audit files and answer any audit queries that may arise.
Load payments to suppliers and assist with Statutory returns
Correction of any errors in posting and dealing with other queries raised.
Assist in the preparation of the firm’s annual budget
Assist with the preparation of the global budget.
Apply Online
Frogg RecruitmentSalary: R440 000Consultant Name: Quinton Wright
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Johannesburg, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202371 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202371
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Qualifications: Bachelors Degree in IT / OT related fieldsExperience: 8+ years in a corporate IT / OT environment, in senior leadership roles 8+ years experience in IT /OT technology architecture Experience in a related technical field (application development, deployment/implementation, and infrastructure)Certificates:Certifications preferred but not required TOGAF or equivalent Architecture qualification MDP / MBA or equivalent management qualificationCompetencies (list the knowledge, skills and required behaviours of the specific role):Technical & Functional Full technology solutions architecture lifecycle, including requirements-gathering, vendor selection, design, costing, and non-functional optionality Formidable team working skills across matrixed client, supplier, and geographically dispersed virtual teams Experience in the effective and efficient operation of IT / OT infrastructure and applications services in multi-national companies Experience in delivery that includes the use of external supplier and offshore resources Experience in the development of technology and system strategies and roadmaps to address business strategy. Experience in the development of effective standards and policies governing IT / OT matters. Experience in engaging with a wide range of stakeholders across a culturally and geographically diverse organization. Proven business and financial acumen. Experience in the mentoring and development of staff members Select opportunities and solutions Confirm key enterprise change attributes. Identify possible enterprise drivers. Consider EA maturity. Review and assess gap analysis. Evaluate potential solutions. Assess Enterprise dependencies. Assess Request for EA Work. Identify potential enterprise architecture solutions. Identify potential domain architecture solutions. Confirm enterprise architecture readiness. Formulate high-level implementation and migration strategy. Identify EA programmes and projects. Develop transition architecture. Confirm domain architecture readiness
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777138&xid=1108_177600
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We have an opportunity for a Trainee Factory Manager at one of our sites.The successful incumbent must be willing to move between all sites i.e. Krugersdorp, Hammanskraal, and Vereeniging for hands on training.KEY RESPONSIBILITIESSupport Senior Factory manager in operational management and team development of the factoryExcellent maintenance skills requiredRecruitment, training and development of personnelAsset preservation through development, implementation and management of effective systemsDevelop and implement best practice in all areas of the factoryBeing a credible leader that develops and guides operational teams and individuals in achieving targetsDriving continuous improvements and waste elimination in order to reduce costs and improve qualityProduct development to ensure sustained fashionable and value for money product rangesProject management of capital projectsDevelopment of new products and technologyFinancial control of factory costsSafety and risk management in terms of legislationSourcing of new local and international suppliersIdentification and development of future leaders in the businessEnsure the factory is focused on agreed key performance indicators KEY STRENGTHS / ABILITIESAble to work autonomouslyMust be energetic, active and a go-getterManage growth and change in a professional and entrepreneurial mannerAdaptive and creative to meet targetsDeveloping and leading teams and individuals toward common long-term objectives and short-term goalsHands on and results drivenFocused on customer and business needsTenacious on goal deliveryHigh level of attention to detailAnalytical and detail-oriented problem solverAbility to notice opportunitiesChallenge established practices to test validityEngineering and project management skills to drive and deliver continuous improvementStrong work ethicStrategic and big picture thinkerEmotional intelligence and robustness, diplomatic MINIMUM QUALIFICATIONS & EXPERIENCEDiploma in Engineering (Mechanical / Electrical / Metallurgist)Millwright / Electrical Qualification5 10 years experience PREFERRED QUALIFICATIONSDegree in Engineering (Mechanical / Electrical / Metallurgist
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777141&xid=1108_177604
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We have an opportunity for a Trainee Factory Manager at one of our sites.The successful incumbent must be willing to move between all sites i.e. Krugersdorp, Hammanskraal, and Vereeniging for hands on training.KEY RESPONSIBILITIESSupport Senior Factory manager in operational management and team development of the factoryExcellent maintenance skills requiredRecruitment, training and development of personnelAsset preservation through development, implementation and management of effective systemsDevelop and implement best practice in all areas of the factoryBeing a credible leader that develops and guides operational teams and individuals in achieving targetsDriving continuous improvements and waste elimination in order to reduce costs and improve qualityProduct development to ensure sustained fashionable and value for money product rangesProject management of capital projectsDevelopment of new products and technologyFinancial control of factory costsSafety and risk management in terms of legislationSourcing of new local and international suppliersIdentification and development of future leaders in the businessEnsure the factory is focused on agreed key performance indicators KEY STRENGTHS / ABILITIESAble to work autonomouslyMust be energetic, active and a go-getterManage growth and change in a professional and entrepreneurial mannerAdaptive and creative to meet targetsDeveloping and leading teams and individuals toward common long-term objectives and short-term goalsHands on and results drivenFocused on customer and business needsTenacious on goal deliveryHigh level of attention to detailAnalytical and detail-oriented problem solverAbility to notice opportunitiesChallenge established practices to test validityEngineering and project management skills to drive and deliver continuous improvementStrong work ethicStrategic and big picture thinkerEmotional intelligence and robustness, diplomatic MINIMUM QUALIFICATIONS & EXPERIENCEDiploma in Engineering (Mechanical / Electrical / Metallurgist)Millwright / Electrical Qualification5 10 years experience PREFERRED QUALIFICATIONSDegree in Engineering (Mechanical / Electrical / Metallurgist
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzYwNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777142&xid=1108_177605
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Description:To manage and deliver medium to large projects from commencement to completion within the scope, budget and time agreed in line with the business strategy. The Agile Project Manager will play an active role in providing mentorship and coaching on agile best practices to teams. The Project Manager will also ensure the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team. * SAFe certification and experience essential * Project Management certification and experience essential * AGILE Project Management experience essential * Scrum Master certification and experience essential * Jira, Confluence and Microsoft Project skills essential * Financial Services experience preferred * EE candidates encouraged
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU5OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777136&xid=1108_177599
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One of the TOP banks in S.A. is looking for an experienced Data and Solutions driven candidate to join their JHB team on a 1-year contract, to lead the user experience of Corporate Investment Banking operations. Assessments will have to be done with client. Responsibilities:Portfolio management Team management Stakeholder engagement - African countries, already have in-country Project Managers in place Strategy development and implementation Change management Project management Budget management Risk management Supplier management Provide data insights and offer solutions Non-negotiables: MatricRelevant degree No less than 7 - 10 years relevant experience leading successful transformational projects, must have worked within corporate and investment banking sector Great track record - reference checks will be conducted upfrontMust have a clear criminal record, clear ITC (Credit), clear fraud record Skills / competencies:Decision makerStrategic Solutions driven Data analysisStakeholder managementReportingExcellent English communication Conflict management Driving continuous improvement Process driven Self management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU5NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777133&xid=1108_177595
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Services : Sea, Truck, Rail, Air, WarehousingIndustry : We are looking for one in the logistics industry that has all round experience. Purpose : To drive exceptional customer experiences, foster strong relationships with key clients and independent consultants, and enhance logistics operations and business growth.Key Responsibilities:1. Client Relationship Management: a. Cultivate and maintain robust relationships with key clients and consultants, ensuring effective communication and serving as the primary point of contact.2. Account Strategy and Development: a. Develop tailored strategies for client satisfaction and revenue growth, including upselling and adapting to market trends.3. Solution Customization and Consultation: a. Analyze and provide customized logistics solutions, collaborate with consultants for mutual growth, and offer expert logistics advice.4. Problem Solving and Issue Resolution: a. Address client and consultant issues swiftly, working with internal teams for innovative solutions.5. Performance Tracking and Reporting: a. Monitor and report on key performance indicators, highlighting successes and areas for improvement.Desired KPIs:- Enhance client and consultant satisfaction and revenue.- Improve operational efficiency and communication responsiveness.- Engage effectively with independent consultants.- Achieve timely problem resolution and collaborative team efforts.- Provide valuable market insights and identify new business opportunities.Qualifications:- Proven experience in key account management, preferably in logistics or related fields.- Strong communication and relationship-building skills.- Ability to strategize, solve problems, and provide customized solutions.- Team collaboration and market analysis capabilities
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777120&xid=1108_177580
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Experience: 5+ years of experience in RF planning and optimization, preferably in the telecommunications industry.Education: A bachelors or masters degree in electrical engineering, telecommunications, or a related field.Technical Skills: Proficiency in RF planning tools (e.g., Atoll, Planet, Asset, etc.), understanding of propagation models, and familiarity with network architecture and technologies (2G, 3G, 4G, 5G).Analytical Skills: Ability to analyze network data, perform drive tests, and identify areas for improvement in coverage, capacity, and quality.Problem-Solving: Capacity to diagnose network issues, troubleshoot RF-related problems, and propose effective solutions.Communication: Strong written and verbal communication skills to interact with cross-functional teams, present findings, and propose strategies.Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.Market Knowledge: Understanding of industry trends, regulatory requirements, and competition in the telecommunications sector.Adaptability: Willingness to stay updated with evolving technologies and industry standards.Attention to Detail: Precision in RF planning to ensure optimal network performance and minimal interference.Collaboration: Work effectively within a team, collaborating with RF engineers, network operations, and other stakeholders.Priority given to having experience about Microwave, bearer network
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777112&xid=1108_177569
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I am looking for a Senior Human Capital Officer to be based at Peter Place. Responsibilities will include but may not be limited to:Strategic HR Planning:Collaborate with business leaders to understand organizational goals and develop HR strategies that support the achievement of these objectives.Contribute to the development and execution of HR initiatives aligned with business needs.Employee Relations:Act as a liaison between employees and management to address employee concerns, resolve conflicts, and promote a positive work environment.Conduct investigations and recommend appropriate actions to resolve workplace issues.Talent Management:Work with hiring managers to identify staffing needs, participate in the recruitment process, and ensure the onboarding of new employees.Support talent development initiatives, including training, performance management, and succession planning.Organizational Development:Partner with business units to identify opportunities for organizational improvement and implement change management strategies.Facilitate employee development programs and initiatives to enhance skills and competencies.HR Compliance:Ensure compliance with local employment laws and regulations.Provide guidance on HR policies, procedures, and best practices.Data Analysis and Reporting:Analyze HR metrics to identify trends, assess the effectiveness of HR programs, and make recommendations for improvement.Prepare regular reports on key HR metrics for management review.Qualifications:Bachelors degree in Human Resources, Business Administration, or a related field.5+ years of experience in HR roles, with at least 2 years in an HRBP or similar position.Strong knowledge of HR principles, practices, and employment laws.Excellent communication and interpersonal skills.Demonstrated ability to build effective relationships with all levels of the organization.Strategic thinking and problem-solving skills.Proven experience in talent management, organizational development, and change management.Skills:Business acumenRelationship managementConflict resolutionProject managementData analysisChange managementPresentation and training skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777117&xid=1108_177577
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Our client Based in Spartan in the Paper Manufacturing is looking for Chemical Engineering Graduates with the following:QUALIFICATIONS/SKILLS AND EXPERIENCE:· Grade 12 with Maths and Science,· National Diploma, B-Tec or B.Sc in Chemical Engineering or Pulp and Paper Technology· Experience in the paper/tissue making environment would be advantageous,· Technical Skills essential· Good computer skills· DCS knowledge· Knowledge of WMS· Knowledge of Syspro· Report writing experience.· OSHACT,· Company safety rules and regulations· Strong communication skills both written and verbal.· Be able to work with people from all disciplines.· Adapt well to changes in job requirements.· Conduct Repetitive tasks.· Occasionally conduct physically demanding tasks· Work in a noisy; dusty; humid environment· Be able to work long hours when needed.· Work at heights· Work in a high noise, dust and heat environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU3Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777109&xid=1108_177572
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We are seeking a highly skilled and detail-oriented Forensic Accountant to join our team. The Forensic Accountant will be responsible for investigating financial transactions, analyzing data, and providing expert testimony in legal proceedings.What you’ll do:Investigating the financial data of a company suspected of fraudulent activity.Compiling and analyzing evidence of illegal activity.Interpreting and evaluating financial information.Conducting interviews with personnel to uncover and gather evidence.Developing a criminal hypothesis from the information.Presenting the investigative findings to the appropriate personnel.Recommending actionable steps to remedy and prevent future occurrences of fraud.Preparing documentation and evidence for presentation in court.Presenting evidence of financial irregularities to court members clearly and professionally.Explaining the findings of the research in.Understandable terms and disclosing investigative methods and procedures.Your Expertise:Strong understanding of anti-money laundering regulations.Ability to work independently without the need for supervision.Exceptional problem-solving and analytical skills.Proficiency in word processing and spreadsheet software.Articulate report-writing skills.Have at least 5 years of experience in the forensic accounting industry.Computer literate, excellent report writing skills.Qualifications Required:An honors degree in forensic accounting.A certified fraud examiner (CFE), certified public accountant (CPA), and/ or chartered accountant (CA) qualification is preferred and will be an advantage.A pass in the certified financial forensics (CFF) exam may be advantageous.Personal Attributes/ Soft Skills Required:Strong understanding of anti-money laundering regulations.Ability to work independently without the need for supervision.Exceptional problem-solving and analytical skills.Proficiency in word processing and spreadsheet software.Articulate report-writing skills.Other information applicable to the opportunity:Permanent position Location: GautengWork Environment: Employee to work remotely from home and travel to all provinces in the country.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU0NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777090&xid=1108_177544
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Financial Advisor to join their team.
Job Purpose:
The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.
Responsibilities:
Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities Customer Needs Clarification
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyses complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice Sell Customer Propositions
• Identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale Customer Onboarding
• Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points Performance Management
• Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance Customer Relationships Development
• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Client Customer Management (External)
• Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty Client Document Management
• Create and ensure compliance with a companywide document management system Operational Compliance
• Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to t...Job Reference #: 202627
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Our client aims to empower ambitious individuals to become their own boss by driving or riding for top e-hailing platforms. Theyre currently looking for a Salesperson to
join their team based in Johannesburg.
Responsibilities:
• Build up a strong pipeline of potential clients who want to activate their own last mile - 60 min delivery service
• Convert pipeline leads to active clients and assist clients to improve delivery volumes
• Closely manage new clients to make sure they achieve required targets and deploy customer success strategies to help them in such regard
• Visit clients on a regular basis and serve as relationship / account manager Qualification and Experience:
• At least 3 years sales experience with a proven track record of lead conversion to closed deal - Essential
• Negotiation skills - Essential
• Computer literate (Email, Excel, Online systems) - Essential
• Ability to work autonomously and report back to management - Essential
• Own transportation and willing to visit regional clients daily - Essential
• Self starter with a can do attitude - Essential
• Experience in the restaurant / fast foods vertical in a similar role - Bonus
• Experience with last mile delivery services - Bonus Salary: between R18 000 to R25 000, Plus incentives
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202654 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202654
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Commercial Business Insurance Sales Consultant to join their team.
Job Purpose:
The Sales Consultant will assist in planning and implementing pursuit of strategic opportunities for Business Insurance, by cultivating client relationships or other commercial relationships and identifying new markets for Business Insurance products or services.
Responsibilities:
Business Development
• Monitor and assess sales and market data for a specific geographic region and market segment; and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed Customer Relationship Development / Prospecting
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer Organisation and to enable effective two-way flow of information and resolution of issues Customer Needs Clarification
• Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer Organisation; gather and analyses relevant information; and gain agreement to a statement of customer requirements Sell Customer Propositions
• Use personal expertise to identify the complex standard products and/or services offered by the Organisation that meet the customers needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customers agreement Sales Opportunities Creation
• Develop a personal network within the business sector and represent the Organisation at business sector events. Obtain market intelligence and enhance the visibility and reputation of the Organisation, its products, and its services Customer Relationship Management / Account Management
• Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Customer Relationship Management (CRM) Data
• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the Organisation has quality data to enable effective customer retention an...Job Reference #: 202629
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Job description/responsibilities:Sourcing of goods.Requesting for quotations from suppliers.Obtaining the necessary information for logistics – weight, volume, type of packaging.Preparing spreadsheets in Excel used for quotations.Calculating weight/volume and liaising with freight company for transport estimates.Compiling presentations.Corresponding with clients.Follow up – email, phone.Processing of orders with clients and suppliers.Following up on various issues.Organising the export with relevant service providers, such as freight forwarders.Organising 3rd party inspection with inspection companies.Preparing export documents: invoices, packing lists.Obtaining required documents from freight forwarder such as Bill of Lading, Airway bills, Road consignment notes.Keep client updated on order status.Stock report. Job Qualifications, Skills & Experience:Qualifications: Grade 12 (Matric). Qualifications in commerce will be an added advantage.Experience: Minimum 3 to 5 years’ experience in a similar role.Skills: Adequate language skills in English.Must be proficient in Excel.Must have good math skills.Adequate knowledge using Microsoft outlook – internet.Should be able to work under pressure.Purchasing and inventory management skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjEwNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1773294&xid=1109_182104
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
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Accountant Sandton Johannesburg Gauteng
Our global corporate client in Sandton is looking for an Accountant with 3 years’ experience with a completed NQF7 degree. Completed SAICA/SAIPA Qualification an added bonus. You will be Accountable for Transaction processing, Reporting, Control, and Decision Support.
YOU MUST BE AVAILABLE TO START !!!!
Salary R 440 000 per annum (6 months maternity cover that might go to permanent)
Working hours: 9.00 am – 17:30 pm Mon to Fri or 09:30 – 18:00 (variable depending on team workload)
Min Qualification
Matric and Financial / Finance Degree NQF7
Registered SAIPA / SAICA Recommended but not a must
3 years financial accounting experience as an Accountant
This position demands exceptional quality, attention to detail, strict adherence to pre-determined
deadlines in a high-pressure environment
Proficient in pivot tables and V-lookups, for manipulating large quantities of data
Highly numerate and competent in Excel (for expense analysis and reporting)
Analytical review, interpretation of trends and delivering results in a deadline environment
Ability to troubleshoot and analyze data
Responsibilities
Accounts Processing & Preparation to trial Balance including Management and Statutory Accounts
Incorporate the trial balances and cash books into the firm’s consolidated monthly accounts.
Assist with accounting computations, journal processing, the review of balance sheet control accounts.
Assist in the preparation of the Group’s Limited Liability
Partnership financial statements under applicable International
Financial Reporting Standards.
Assist in the preparation of the statutory financial statements of some of the LLP’s subsidiary undertakings.
Create audit files and answer any audit queries that may arise.
Load payments to suppliers and assist with Statutory returns
Correction of any errors in posting and dealing with other queries raised.
Assist in the preparation of the firm’s annual budget
Assist with the preparation of the global budget.
Apply Online
Frogg RecruitmentConsultant Name: Quinton Wright
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