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As a Business Support Officer, you will play a crucial role in providing administrative support and contributing to sales activities. This multifaceted role requires versatility, attention to detail and the ability to seamlessly navigate administrative tasks and sales support responsibilities.You will enhance the success of our organisation by ensuring the smooth operation of administrative processes and providing vital support to the sales/recruitment teams to maintain efficiency, accuracy and contribute to the overall success of our operations. Office support experienceRecruitmentAttention to detailClear criminal and credit recordMatricComputer literateTime ManagementCompliance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDM2N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793543&xid=1108_184367
1mo
1
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My client, a retail company based in Cape Town, is currently seeking a Tax ManagerContract opportunity to start ASAP Requirements:Technical Skills:CA (SA), and it would be advantageous to also be a Higher diploma in taxationMust have articles at an accounting firmUnderstanding of GAAP / IFRSKnowledge of Tax Legislation.Behavioural SkillsPersonal EffectivenessPassion for the brand and customersThinking strategically and commerciallyLeading TransformationConnecting peopleDelivering high performanceHaving a merchant mindsetMaking insightful business decisionsDriving qualityPlanning and organising
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk3MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778150&xid=1108_177970
9h
1
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We are looking for an Intermediate to Senior Developer.OverviewThis is a senior development role including design of specifications, coding, implementation, testing, data conversion and documentation and system enhancements. The incumbent is individually accountable for achieving results through own efforts.The incumbent is relentlessly curious and uses advanced development skills, tools and platforms to deliver business solutions.  A programming function that constructs solutions, including design of specifications, programming, implementation and testing (unit, systems integration testing).Expert level coding skills in Python and SQL and PowerBIConducts data conversion and documents new systems and systems enhancements.Analyses and assists with design of new systems and databases.Support internally developed reconciliation tools for tax recoupment as well as AC onboardingRequired to advise Management on effective applications, covering areas such as maintenance, support, man-machine interface and data management requirements.Provides sizing and scoping for development work requiredOperates as a subject matter expert across program initiativesExpected to task lead on certain work initiativesBuilds prototypes to assist the business with user requirementsDrives out business requirementsProvide production support through warranty periodExperience required:Relevant tertiary qualification (BCom, BSc, BCompt, Information Systems degree or similar).5 or more years’ experience in development and designExperience in investmentsExperience with relational databases and query languages i.e. SQLExperience with working with API’sExperience in production supportWhy work for us?Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. 
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk2Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778146&xid=1108_177966
9h
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Working Hours & Start Date: - Opening hours: ± 14:00 pmâ?? 05:00 am (Monday to Sunday).- Training duration: 2 weeks training, 2 weeks nesting. Responsibilities: As a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation procedures as required.- Collaborate with team leaders to enhance customer experiences.- Handle miscellaneous duties and responsibilities as defined by management. Requirements:We are looking for an English + French Support Specialist with:- Experience in customer service, preferably in a technical environment.- Excellent communication skills in English & French (written and verbal).- Strong attention to detail with a focus on customer service.- Proven troubleshooting skills, especially with new or complex issues. Nice-to-Have Skills:- Passion for technology.- Familiarity with macOS and iPadOS.- Retail or hospitality experience.- Knowledge of Zendesk and POS systems is a plus. Whatâ??s in it for you?- Immerse yourself in the brand experience of our client, a fantastic product and company.- Work in a truly flexible environment.- Genuine career opportunities in a rapidly growing company.- Be part of a team large enough for growth but lean enough to make a real impact.- Enjoy a range of benefits, including an above-average fixed salary, performance-based bonus, mental health support, language classes, and LinkedIn Learning license. About Our Client:Powering businesses worldwide, our clients commerce platform simplifies, scales, and enhances customer experiences. This one-stop solution transforms online and physical operations, multichannel sales, global payments, financial solutions, and connects to supplier networks. Founded in 2005, our client embraces an inclusive ethos, building communities through commerce.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzg4NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778083&xid=1108_177884
9h
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My client, a retail company based in Cape Town, is currently seeking a Tax AnalystContract opportunity to start ASAP Requirements:Technical Skills:CA (SA), and it would be advantageous to also be a Higher diploma in taxationMust have articles at an accounting firmUnderstanding of GAAP / IFRSKnowledge of Tax Legislation.Behavioural SkillsPersonal EffectivenessPassion for the brand and customersThinking strategically and commerciallyLeading TransformationConnecting peopleDelivering high performanceHaving a merchant mindsetMaking insightful business decisionsDriving qualityPlanning and organising
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzkyN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778116&xid=1108_177927
9h
1
Overview:Our client, a leading global Asset Manager is seeking to appoint a Transfers and Onboarding Consultant, on a Fixed Term Contract. The Transfers and Onboarding Team is responsible for the administration of Voluntary, TFSA, Section 14 and Living Annuity transfers. These include transfers into and from our clients business to external companies. This must be done accurately and within agreed upon turnaround times. The team liaises directly with Financial Advisors as well as the transferring companies during the lifespan of the transfer. Responsibilities:Contact Life Companies to chase & expedite transfers in progressUnderstand specific transfer requirements for the various Life CompaniesExpedite unit transfers with various competitor unit trust management companiesCreate requirement checklists for investors / IFA’sTake full responsibility and own transfer process from cradle to gravePrepopulate and prepare client packs of documentation and where necessary also assist the IFA/assistants in documentation preparationManage inbound calls from IFA’s and their assistantsAlways be supportive in offering assistance to the IFA / assistants and able to train assistants, telephonically and face to face at their officesSubmit, track, and give feedback to Sales Consultants/RM (targets), IFA and assistants including formal weekly feedback (client level)Manage flow of work in close conjunction with Advisor Liaison Consultant/Sales Consultant/RM (instructions, queries, requests, rejections)Manage exceptionsLog and resolve queries - be able to give feedback on relevant queries as and when needed specifically to book Transfer/Group RABe approachable, available, and helpful as the point of escalation and clarityIdentify trends and raise with FNZ on a continuous basisMaintain agreed upon turnaround times on all administrative tasksAttend regular team meetingsBe able to build strong relationships with internal and external stakeholdersRequirements:A business / commercial degree with related industry experienceExperience with Linked Products, Local Unit Trusts and Offshore Funds is essentialExperience in dealing with Section 14, Living Annuity, Voluntary Products, and Offshore Transfers is essential Proficient in Microsoft Office PackageExcellent business writing skillsStrong knowledge of transfer processes and requirements
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzkzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778118&xid=1108_177932
9h
1
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Business Management Intern Location: Cape Town, South Africa We are thrilled to announce a unique opportunity for a dynamic individual to join our team as a Business Management Intern. This 6-month fixed-term position will be work from home and offers comprehensive training to kickstart your career in the exciting intersection of business and marketing. Key Responsibilities:As a Business Management and Development Intern, you will play a pivotal role in shaping the growth and success of our New York City-based law firm. Your main responsibilities include:Contribute to Business Development: Utilize your marketing and advertising expertise to support the overall business development initiatives of our client.Operations Administration: Assist with all back office operations including bookkeeping, billing, accounts receivable collections, and managing software subscriptions.Market Research and Analysis: Conduct thorough market research to provide valuable insights that inform strategic decision-making.Proposal and Presentation Creation: Collaborate on the creation of compelling business proposals and presentations to showcase our capabilities.Identify New Business Opportunities: Work closely with the team to identify and pursue new business opportunities, fostering innovation and growth.Administrative Support: Provide essential administrative support as needed, ensuring the smooth functioning of various tasks.Executive Summaries and Reporting: Report directly to and be trained by the managing director. Requirements:To be successful in this role, you should meet the following criteria:Educational Background: Bachelors degree in Business (B.Comm) or a similar field with a focus on business management.Location: Must reside in Cape Town, South Africa.Academic Excellence: Demonstrate strong academic performance, especially in related coursework.Communication Skills: Possess excellent communication and interpersonal skills to effectively collaborate with team members and clients.Autonomy and Team Collaboration: Ability to work independently and as part of a team, contributing positively to a collaborative work environment.Technical Proficiency: Proficient in the Microsoft Office suite.Organizational Skills: Exhibit excellent organizational and time management skills to handle multiple tasks efficiently.Work Hours: Available to work during NYC hours (1500-2400 SA Time). This internship provides a unique opportunity to gain hands-on experience in the legal industry while honing your marketing and business development skills. If you are a recent graduate passionate about business development and marketing, we invite you to apply and be part of our journey.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk0MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778039&xid=1108_177940
9h
1
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4 years experienceSharePoint SearchSharePoint OnlineSharePoint Modern PagesSPFx,.NET FrameworkASP.NET,C#, JavaScript,Office 365/SMicrosoft Teams,PowerApps,Logic Apps,Microsoft/Office Graph,Web Parts, SOAP & Rest,DevOps,Testing methodologies, Sigma, Lean,Agile
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk0NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778019&xid=1108_177944
9h
1
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The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.The Dynamics CRM consultant must have a good knowledge of Dynamcis 365 and participates in the design and architecture sessions, gather and document business processes and requirements for the project. Assist with architecting the CRM system, related customizations, portals and is responsible for delivering high-quality CRM technical/business solutionsDynamics 365 as a key competency,D365 for Sales, Customer Service, Marketing, portals.Power platform andMicrosoft 365 experience4 years of experience actively involved with Dynamics 365Implementing projectsNecessity to be a more senior person who can coach junior employees.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778031&xid=1108_177945
9h
1
Who are we: A global B2B Content and Copywriting AgencyWho are we looking for: An experienced mid to senior account manager to join a niche copywriting agency consulting to the tech industry specifically, and to B2B clients across sectors more broadly.What will you do:You need to be really good with clients - service-orientated, inquisitive and curious, confident enough to offer solutions and suggestions and to push back when it will mean a better result for the work. You need to work closely alongside writers and content specialists and copy editors to make sure the work is delivered to brief and to deadline. What do you need: Were imagining this person might have previous experience at a B2B PR agency, a B2B digital marketing agency, or a B2B content marketing agency. With contactable references and a minimum of 5 - 6 years experience in agency account/project management. Someone happy to work across UK, EU, and African time zones. Theyd definitely be able to string a sentence together, and theyd have an eye for detail. And if theyve worked on Asana before, even better.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzkzM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777997&xid=1108_177933
9h
1
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ROLE OVERIEW:The Junior Utility Portfolio Manager reports into the Lead Utility Portfolio Manager and is expected to be independent and able to direct their own work and priorities. The role is responsible for ensuring that all reporting will run smoothly each month. The successful incumbent will be a central part of the team, ensuring all utility related documentation from clients, utility technicians and other Terra Firma Solutions teams is kept up to date within the utility team. This is to ensure that all monthly reporting can run within agreed SLA’s.The main duty of the Junior Utility Portfolio Manager would be to run reports each month and ensure that all preparations are done so that the client receives reports on time and of the highest standard. Any issues preventing reporting from running need to be communicated to the relevant department.Should clients require ad-hoc reports within an SLA, this role needs to be able to use tools at their disposal to build and with the Lead Utility Portfolio Manager report the results to the client. The successful incumbent will be responsible to ensure that the setup of Utility sites is done correctly and that clients have access to their reporting dashboards. QUALIFICATION:Matric (Grade 12) PREFERRED SKILLS:Advanced ExcelExperience in Utility billingKnowledge of metering reticulationGood understanding of municipal tariffs and bylawsEnergy and water efficiency driversOffice 365Administrative skillsClient interaction skillsEXPERIENCE REQUIREDMinimum 3 years working experience in utilities or other highly administrative rolesGood understanding of electricity and water tariffs in South Africa (Desirable)DUTIES AND RESPONSIBILITIESUtility Management on Copper (Electricity Monitoring Software)Manage setting up of utility sites on CopperManage setting up client dashboards on CopperFirst-line quality controlling metering setup from ProjectsMaintaining Utility reportsTenant schedulesMeter schedulesPremises schedulesEngaging with client should there be missing informationMonthly ReportingRun monthly reports for utility clientsFirst line Quality Control of reportsEnsure on-time delivery of reportsEnsuring tariffs are correctly appliedAd-hoc reportingProactive signaling correct department to resolve issues found in reports DocumentationCollecting documentation from clientsCollating documents in a format usable by the teamCapturing documentation generated by Utility TechniciansCompiling documentation for Projects teamsGet signoff of documentation from Lead O&M Portfolio Manager
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzUxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777794&xid=1109_183514
9h
1
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DUTIES AND RESPONSIBILITIESPreparing for daily and weekly time sheets on ERS Bio time and attendance systemVerify hours with line managers to ensure the ERS time sheets are accurately captured for wage submissions.Load new employees and employee information on Sage 300 accurately and timeously.Prepare payroll variance report with the Senior Payroll Officer weekly.Assist line managers and employees with payroll queries.Pull batches in from ERS into SAGEDealing with NBCEI on wage related mattersReconcile monthly NBCEI levy returns accurately.Distribution of payslips fortnightlyAccurately processing of wage fortnightlyDeal with employee pay queries
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzUxNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777748&xid=1109_183515
9h
1
Structural Steel Detailer Draughtsman Cape Town Our Client in Cape Town is seeking a Structural Steel Detailer / Draughtsman to join their team. Its an office-based job and not remote.Salary Negotiable to experience Minimum Requirements:Requirements At least 3-4 years plus of Steel Detailing design draughtsman experienceExperience in Large scale structural design, drafting, and as a draughtsmanStrong Tekla Steel modelling skills – A MUST !!!!Auto Cad ExperienceDraughting qualification – advantageous Able to work independentlyStrong attention to detail. Please apply onlineFROGG Recruitment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzgwMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777711&xid=1108_177800
10h
1
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DUTIES AND RESPONSIBILITIESConduct research on emergency sustainability and ESG trends and regulations.Conduct carbon footprint analysis version.conduct carbon footprint assessments for organizations and product.Develop high quality client reports.Assist with data collection and collection as well as the drafting of ESG disclosure responses.Assist with general data management, cleaning and housekeeping as well as assisting in drafting data queries.Develop CDP responses for organizations, as well as other relevant public disclosure.Collection and analysis of non-financial data.Assist in sustainability strategy development and research.Assist with general sustainability consulting.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc2Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777677&xid=1108_177766
10h
1
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Who are we: A digital and experiential agency, providing marketing and production solutions for you and your brand.Who are we looking for: An Experiential Account Manager/Project Manager. You will play a key role in our agencys Client Services department.You will manage and oversee the successful execution of experiential marketing campaigns and projects from inception to completion. What will you do:Manage communication with client on daily/weekly basisRun Multiple AccountsRun Status MeetingsManage all creative Manage all other agencies and deliverables as a lead agencyA clear understanding of Digital and CreativeBudgetingReportingPCA’sCreative BriefsWhat do you need:Strong command of the English Language and Communications Skills, is criticalMinimum of 3 years of advertising degree/diploma – Red and Yellow etcMinimum of 5 years experience in the FMCG categoryMust have digital experience4 days in office, 1 day WFH
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777688&xid=1108_177777
10h
1
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Our client based in Cape Town, is in search of a dynamic Consumables Specialist!Our client is privately owned and stands for stability and entrepreneurial vision, top quality and creative ideas, fast solutions and long-term thinking, solid values and, of course, cutting-edge solutions. Today and in the future.Minimum Requirements:• Grade 12• Valid Driver’s license• Strong sales background, with proven work experience as a sales representative• Packaging Industry experience will serve as an advantage• Must be self-motivated and perform without supervision, determination, and drive to achieve targets• Excellent people, communication, sales, and negotiation skills• Be a fast learner• Be willing to go the extra mile• Competent computer literacy – Windows, MS Word, and Excel• Good organizational and time-management skills• Neat and well presentedKey Responsibilities:• Achieve agreed upon sales targets• Establish and maintain strong customer relationships with existing and new customers• Service the existing accounts, obtain orders and establish new accounts• Plan and organise daily work schedules to call on existing or potential new accounts• Resolve customers complaints by investigating problems, developing solutions, and preparing reports• Keep management informed by submitting activity and results reports such as daily call reports, weekly work plan and monthly analysis• Provide high levels of service ensuring customer satisfaction• Co-ordinate activities within the company to ensure customer commitments
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777691&xid=1108_177780
10h
1
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Our Client in the Government Sector has a vacancy for the role of Senior Language Practitioner. This role is part of the Stakeholder Management and Communication Services section and reports to the manager.Primary responsibilities include (but are not limited to):Supervising the operations of the Language UnitEnsuring compliance with language policies and standard operating proceduresTranslating, editing, proofreading and revising official documentsOrganising periodic external assessment of language servicesDeveloping and maintaining knowledge databases, including terminology lists of all three official languages of the provinceProviding language advice, including the development and maintenance of style guides for all three official languages of the province.Essential requirements for the roleApplicants wanting to be considered for the role must have:A Bachelor’s degree or equivalent qualificationA minimum of five years’ experience in language practiceTechnically proficient and fluent in Afrikaans, English and Xhosa, but at least Afrikaans and EnglishTranslation, editing, proofreading and revision skillsKnowledge of relevant policies and legislationWritten and numerical skillsSupervision and leadership skillsComputer skills (MS Word, MS Outlook, MS Excel, MS PowerPoint)Our client is a fast-paced but compliance-driven organisation. Individuals who thrive in this environment:Display resilience and the ability to cope with pressureDisplay integrity, reliability and well-developed interpersonal skills to interact with individuals across all levels in the business environmentDemonstrate proactive managementDemonstrate problem-analysis and solution-formulation skillsDisplay service orientationDemonstrate excellent attention to detailStrong interpersonal and communication skills (verbal and written)Ability to work independently, yet open to guidanceSummary of duties and responsibilitiesSupervision and administrationSupervision of language practitioners, including division of duties, assignment of tasks, guiding and mentoring, leave administration, learning and development and performance managementFacilitation of annual quality assessment of language services by external service providersCompilation and submission of monthly operational statistics, operational plans and procurement plansMaintenance of meticulous records in line with prescribed conventions Language servicesImplementation and monitoring of the Province’s and the WCPP’s language policiesLiaison with relevant stakeholders on language matters (forums, committees, professional language bodies)Coordination and execution of language services, including translation, editing, proofreading and revision, and the provision of guidance for improving written texts where and when requiredAttendance of public hearings on language matters and representation of the WCPP at various forums dealing with language mattersInitiating language projects geared towards language development within the organisation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777669&xid=1108_177758
10h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202422
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experi...Job Reference #: 202640
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202420
4d
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