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Our client is looking for an innovative Manufacturing / Production Plant Engineer to join their organisation. In this role, you will be responsible for overseeing and developing production systems for the factory. Engineering knowledge, attention to detail and the ability to optimise production processes for maximum efficiency are necessary skills for this role.Requirements:5 years experience in planning and designing processes in a manufacturing environmentRelevant manufacturing / engineering degree is preferred, or BTec Professional Level 5Membership of an industry related professional body would be advantageousStrong working knowledge of 2D and 3D CADIn depth knowledge and experience of, Advanced Product Quality Planning, Lean Manufacturing techniques such as Six SigmaExperience in New Product Introduction, reworking design changes and upgrades through to productionExperience managing a teamDuties include improving manufacturing efficiency by analysing and planning workflow, space requirements and equipment layout. Analysing and reporting on production processes, methods, schedules, downtime, cycle times, availability of machines and waste management.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjU3NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775070&xid=1108_176574
7min
1
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The purpose of the job is to optimise the CMT, Converting and Fabrication production processes in order to achieve the BU objectives. The incumbent will be reporting to the General Manager.Requirements for Applicants Educational:• Industrial EngineeringExperiential:• 5 years’ in Production Management experienceKey Performance Areas Associated Tasks Strategy:• Implement new equipment/technology/processes in accordance with the Manufacturing Strategic Plan• Achieve/exceed the annual Manufacturing Operational Plan in accordance to set targets.Planning:• Plan, schedule and monitor production (Sales requirements, stock levels, maintenance requirements, machine changes, etc.)• Approve Production Plans.Production Management:• Monitor plant utilisation and efficiencies and action non-conformances.• Optimise the manufacturing processes and maintain manufacturing efficiencies.• Ensure optimal and efficient use of resources.• Ensure correct start-up procedures are complied with and that machinery is running at the start of the shift.• Balance the production lines (manning levels).• Assist with ad-hoc projects.• Ensure all planned maintenance schedules are adhered to.• Analyse daily variances and identify opportunities for improvements.• Investigate and resolve manufacturing related problems and sub-standard performanceSHE:• Conduct continuous Risk Assessments in the workplace• Conduct Planned Task Observations in the workplace• Identify potential hazards and critical safety issues in the workplace• Address workplace hazards and risks• Apply safety, health and environment practices and legal requirements when working on machinery and equipmentQuality Management System:• Improve employee awareness of Quality Targets and Objectives• Achieve PPM targets• Notify the Quality Department of any non-conformances which may lead to product rejectionsPolicies and Procedures:• Develop and update Manufacturing Policies, Procedures, Protocols, Work Instructions, Codes of Practice, etc.Financial Management:• Provide input into the budgeting process• Monitor performance against budget (expense controls, variances, etc.)• Initiate requests for CAPEX/Disposal/Transfers• Participate in the Audit process• Adhere to Financial Policies and Procedures• Protect company assets (working capital & fixed assets)• Detect and prevent fraud• Promote good Corporate GovernancePeople Management:• Ensure an enabling climate / culture• Manage individual, team and departmental performance to achieve organisational objectives• Manage labour complement and stability in line with budget• Participate in the implementation and utilisation of equity related processes• Achieve targets for the Department• Obtain approval for and recruit and select employees in the area of responsibility• Plan, organise and monitor work in own area of responsibility• Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning• Determine the training needs of t
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjU2OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1774966&xid=1108_176568
7min
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202529
15h
SavedSave
We are looking for an honest reliable female, who has basic admin knowledge, must be able to speak english, must have good communication skills, be well presented, with reliable transport to get to work. Training will be provided. Kindly note only apply if you fit the requirments Please send through your cv to info@ckav.co.za
27min
SavedSave
Security Officers are required, must resides in Umbilo or Durban central and surroundings with the following requirements:Security grade CPSIRA RegisteredFire arm CompetencyIf you do meet the requirements, kindly forward your CV to defencedynamics82@gmail.com or call 071 228 9831
1h
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Looking for vibrant and energetic individuals who has call centre experience for then 6 months.
You will be required to sell bank accounts. If you can meet your daily targets and want to make money then book your seat now before its too late.
Following must be brought on the day of interview:
1. Copy of Cv
2. Copy of matric certificate
3. References
Job is situationed in Morningside. Please contact me on 0745011637 to set up a interview or eaither whatsapp me to set a meeting up.
Great opportunities and growth.
limited seats are available.
15h
VERIFIED
SavedSave
A logistics company based in Cato Manor that deals with imports and exports as well as container shippingJob description:- Basic administrative duties- Generate PODs- compiling logbook for fleetNeed admin clerk URGENTLY!!!Can start immediatelyStrictly only males (ages 20 to 30)WhatsApp or Call Calista: 068 143 6680
12h
1
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Technical Sales Representative Area: DurbanPackage: Basic R20k plus commission, plus a company vehicle and med aid and pension and cell phone allowance Overview: Achieve Sales targets, action plans and goals as set by management, by effectively servicing existing customers, acquiring new customers, and increasing salesDuties: Servicing existing and new customers effectively by maintaining a regular call patternForming a dynamic business relationship with existing as well as new customers.Acquire new customers and new businessIncrease sales at existing customersEnsure that customers have sufficient stock at all timesProblem solvingMaintain a professional business attitude in all daily transactionsMaintain sound administration practices i.e. reportsQualifications and experience: Minimum requirement - Grade 12A sales/marketing and / or chemical qualification would be advantageousValid unendorsed drivers licenseGood knowledge of different adhesives or a background in chemical, packaging or wood-working sales is preferredKnowledge of the different substrates applicable to the adhesive industryGood knowledge of QA and QC processesFamiliar with trial reports and interpretationsThe ability to be able to handle all customersAble to do country trips
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241947&xid=1109_94053
2y
1
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Position: Electrical Project EngineerPosition Outline:Durban office of a reputable consulting engineering company is in the process of reviewing candidates to fill a Position: Electrical Project Engineer (based in Durban)The Electrical Project Engineer is responsible for the engineering and design of complex projects in the industrial, petrochemical and commercial sectors. A strong technical background will therefore be necessary to do the detailed electrical engineering designs (MV, LV, motor control, stand-by power supplies, earthing & lightning protection system design, power system analysis / protection design etc.). Candidates who have been exposed to a Petrochemical environment will be favoured.An extremely high degree of accuracy in design is required in order to fulfil the requirements of this role. It is therefore essential that the successful candidate is self-driven, mature and takes responsibility for the quality of their own work.You will be responsible for the engineering and design of complex projects in the industrial, petrochemical and commercial sectors. Requirements:BSc. or BTech in Electrical EngineeringProfessional Registration with ECSA is advantageous8 or more years relevant experience A strong technical background to do the detailed electrical engineering designs (MV, LV, motor control, stand-by power supplies, earthing and lightning protection system design, power system analysis / protection design etc.) Job Description: Project ManagementPreparing, scheduling, coordinating and monitoring of assigned engineering projects.Interacting with clients, interpreting their needs and requirements.Performing quality control tasks on budgets, schedules, plans, and team performance and reporting on project status.Cooperating and communicating with the project director / manager and other project participants and collaborating with senior engineers to create more efficient project methods and to maintain the project’s profitability.Review the engineering tasks and initiating the necessary corrective actionsSite InvestigationsVisits sites and prepare evaluations of existing sitesPreparation of conceptual designsAssist with the preparation of conceptual reports which will include preliminary designs and analyses, drawings, cost estimates, project schedules and project implementation plans.Develop specifications for the projects required equipment.Preparation of Detailed DesignsPreparation of detailed designs, analyses, tender drawings, schedules of quantities, contract documents, project cost estimates, project schedules and project implementation plansPrepare equipment datasheets and specificationsEstablish field tests methods and methods for monitoring the quality of those tests.Ensure the project’s compliance with the applicable codes, practices, policies, performance standards and specifications.Supervision of Tender ProcessAssist with management of the Issue of tenders, preparation of notices to tenders, adjudication of tenders a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODMzOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778754&xid=1108_178338
8h
1
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RequirementsGrade 12Computer LiterateDrivers License is a MUSTExcellent verbal and written communication skillsAble to work in a fast-paced environmentNo criminal recordAble to work night, weekends, and holidays.Able to work independently.Must reside in durban ResponsibilitiesAssist with receiving, unloading, counting and stocking physical inventory in the warehouse.Open boxes, crates and other containersPack item according to specified packing guidelinesMaintain safe and clean work environment by keeping shelves, inventory space and work stations neat; sweep and vacuumOrganize warehouse and work area for orderliness at all timesWear the proper safety equipmentMake suggestions for productivity improvementsCommunicate and collaborate with other team membersPicking and packing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzkzMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778761&xid=1109_183930
8h
SavedSave
Well-established company based in the Overport area seeks a well experienced Shipping clerk :5 years experience in ShippingPrevious experience in a Shipping company essential Understanding of tracking vesselsShipping knowledge essentialBill of laidingCubesBasic AccountsWell spokenComputer literateGenerate reports on Shipping activitiesImport and export knowledge essentialAll paper work to be done timesouly and handed to correct departmentsSalary: R10 000 - R12 000pm based on experienceEmail cvs that meet requirements:staffsolve88@gmail.com
11h
1
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Our client is seeking a Systems Administrator to deliver effective IT Support requirements, to ensure maximum productivity of end users. The position will be based in Durban.
Key Performance Areas
(Any experience in below KPA will be advantageous)
Provide On-Site First and Second Level End User Support.
Installation, Troubleshooting & Maintenance of the below Hardware:
Servers.
Laptops.
Desktops.
MFP Printers.
VOIP Hardware.
Networking Hardware (Wired & Wireless).
Ability to troubleshoot, diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary, quickly, and effectively.
Personal Attributes
Must be able to work under pressure.
Must be able to address multiple calls simultaneously and prioritize accordingly.
Must be Self-Motivated and able to work under general supervision, with close attention to detail.
Must be a good Team Player as the nature of the role requires comfortable interaction and liaison with Management, Co-Workers, and clients.
Ability to produce accurate results within prescribed deadlines.
Neatness in work essential.
Passion for the IT Industry.
Results-driven, positive, and professional disposition.
Client service skills and customer approach.
Excellent Interpersonal; verbal and written communication skills.
Problem Solving and Troubleshooting skills essential.
Excellent time management skills.
Positive, confident approach to work and colleagues.
Honest and reliable.
Self-Motivated.
Sober Habits.
Driver’s license and own transport essential.
Technical Knowledge and Skills
Experience and Qualifications
Proficient with Windows Desktop Operating Systems (Windows 8 / 8.1/ 10 / 11).
Proficient with Windows Server Operating Systems (Windows Server 2008 / 2008R2 / 2012 / 2012R2 2019 / 2022).
Proficient with Microsoft Office Applications (2010 / 2013 / 2016 / 2019 / 2022).
Proficient with Microsoft 365.
Microsoft Office Packages.
Teams.
Sharepoint.
PowerBi.
Intermediate TCP/IP Networking knowledge essential
VLANS.
Firewalls.
DHCP.
DNS.
Experience with various Internet Connectivity Mediums essential:
3G / LTE.
Fibre.
Microwave.
Experience with Enterprise Antivirus packages essential:
ESET Endpoint Protection.
Technical experience with Sage 300 Advantageous.
Technical experience with Syspro Advantageous.
Minimum of 5 years in a Desktop Support / System Administrator role essential.
SECTOR: Information Technology
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAyMy9BSw==&jid=1806449&xid=E.L002023/AK
12h
1
SavedSave
Technical Repair Manager. R30 000 CTC. Hillcrest. Matric with relevant experience in the technical/hardware environment. Able to manage small team of staff, deal with all stock and ensure client retention. Excellent communication skills with ability to problem solve. Hands on individual with a stable background and no ITC or Criminal Records. Saturday work required.If you do not hear back from us within 2 weeks of applying - please assume that your application was unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzI3Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777200&xid=1109_183276
13h
1
SavedSave
We have an exceptional opportunity for a dynamic individual with the right qualifications and experience to be part of the compliance department. This is located in Durban, Mhlanga.• 5-7 years of experience in a FAIS and AML/CFT role in a banking institution• Legal/finance qualification/or similar and other compliance related courses/ qualifications• In-depth knowledge of the FIC Act including all subordinate legislation and FAIS Act including all subordinate legislation is essential.Guide and advise branches on AML/CFT and FAIS requirements.Conduct compliance training as per the compliance training plan, when required.Conduct compliance monitoring and testing, including providing recommendations and actions plans.Assist in filing of Cash threshold reports to the FIC on the goAML platform.Assist in managing all projects relating to the reporting to the FIC.Conduct investigations and file STRs/SARS to FIC on the goAML platform.Review and recommend for approval the opening of all high-risk accounts and reporting thereof.Review and approve Re-KYC of high-risk accounts and the EDD review memos.Reviewing and closing of transaction monitors.Prepare and submit monthly and quarterly reports to management on STR/SARS filed, high risk accounts, frozen accounts and the compliance monitors.Regularly review the compliance monitor’s functioning, quality of commentary and timeliness of clearing.Updating and managing SWIFT KYC Rrgistry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzY1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777179&xid=1108_177653
13h
1
SavedSave
Responsibilities Supervise manufacturing processes to ensure the production of high-quality work in an efficient and safe manner.Collaborate with other engineers to enhance equipment designs, providing better services while optimizing costs.Identify and address issues in the production line, proposing effective strategies for improvement.Prioritize environmental considerations, developing strategies to reduce carbon emissions in line with industry standards.Enforce safety protocols and procedures to maintain a secure working environment.Guide and instruct new workers, facilitating their understanding of organizational processes.Schedule and conduct regular meetings with various departments to stay informed about ongoing projects and challenges.Prepare and submit regular reports detailing the progress of systems and production lines. Skills and Qualities Tech qualification in Engineering or related field.Strong analytical and problem-solving skills.Excellent communication and collaboration abilities.Commitment to sustainability.Proven experience in manufacturing processes and equipment optimization (advantageous)Familiarity with safety protocols and procedures.Strong organizational and time-management skills.Energetic with an eagerness to learn
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU5Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777123&xid=1108_177592
15h
1
SavedSave
MINIMUM REQUIREMENTSBachelor’s degree in Human Resources Management/Business AdministrationProficiency in English, both verbal and writtenProficiency in isiZulu and any other South African languages, both verbal and written,will be an added advantage. MAIN JOB FUNCTIONS Manage the entire recruitment lifecycle, from job requisition to candidate on-boarding.Prepare and draft advertisements for vacant staff positions to be advertised internally and externally.Work closely with recruiting managers to understand staffing needs and support creating effective job descriptions.Ensure the strategic alignment of our human capital with organisational goals (workforce planning).Utilise various recruitment channels to source and attract qualified candidates.Implement targeted outreach and recruitment strategies to attract candidates from underrepresented groups from the Employment Equity goals.Conduct initial screenings and interviews to assess candidates qualifications and job requirements.Ensure a smooth and efficient interview process.Provide timely and constructive feedback to candidates and hiring managers.Provide strategic recommendations based on talent insights to enhance recruitment strategies and workforce planning.Focus on delivering an exceptional candidate experience throughout the recruitment process.Contribute to the development and execution of employer branding initiatives.Maintain/Develop accurate and up-to-date records/databases in the applicant tracking system.Generate recruitment reports and metrics to track the effectiveness of the hiring process.Ensure compliance with all relevant employment laws and regulations.Promote diversity and inclusion in the recruitment process. Collaborate with HR and hiring managers to facilitate a seamless on-boarding process for new hires.Conduct orientation sessions to introduce new employees to the company culture and policies
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc5MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777701&xid=1108_177790
15h
1
SavedSave
Min role requirementsSenior Certificate (Matric / Grade 12/ NQF 4)24 months experience in life insurance sales.Must have a drivers license and own car.Must meet the FAIS Fit and Proper requirements.Regulatory Examination/RE5 essential.Completed FSB recognised qualification (FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, as listed on the most recently published Board notice as published for recognised qualification by the FSB.)Class of Business (COB) (All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment.)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzU3MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778267&xid=1109_183570
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202544
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202526
15h
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