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1
Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both German and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202350
14h
1
Surgo is recruiting for an experienced Korean Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Korean and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Korean and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202356
14h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
14h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
14h
1
Surgo is recruiting for an experienced Russian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Russian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the posit...Job Reference #: 202362
14h
1
Leads are provided by the Call Centre Team and Life BrokersYou will have a dedicated Secretary / Admin Assistant Obtain competitive quotes from various Insurance ProvidersMinimum 3 years short term sales experienceRE 5 is essentialRelevant financial qualification / minimum of 120 creditsCommercial and Personal insurance lines experience is essential Must be willing to travel to private and government hospitals with the Johannesburg regionOwn vehicle and valid drivers licenseLeads are provided
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk1MDUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245050&xid=1109_95052
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2y
1
New job in at a leading health tech platform and tech shop – streamlining medical practice and processes! They are looking a senior full-stack C# developer a growth-centred development hub! You will play a key role in the design and development of a new software and digital transformation.Tech is key in this hub! They write high-quality, maintainable code. You will be building Cloud-based applications in Azure and Google Cloud among an uplifting team while enjoying come decent company perks. This is currently a full remote role with high flexibility when Covid lifts!To land this job you need: Five to eight years deep exp in the C# .NET dev space, currently working .Net CoreYou have Web development skills in HTML5/JavaScript/Typescript/Angular 7-9/IonicEvent-Driven ArchitectureYou have the know-how in MS SQL server, integration into Web Services (JSON, REST), Cloud-based application developmentSome Mobile application development exp (native, or hybrid native) will earn you big pointsYou see the bigger picture! Ability to keep the big picture in mind when designing solutions to problemsBy nature, you are highly adaptive & able to handle changing technological, team or office environments. Qualifications: Tertiary degree (BS in computer science, software engineering, B.Com informatics or another related technology degree) or diploma essentialReference Number for this position is ND51762 which is a permanent position based in Bryanston offering a salary of R800,000 to R1m, salary negotiable on experience. E-mail me on nicoled@e-merge.co.za or call her for a chat on 011 463 3633 to discuss this and other opportunities.Are you ready for a change of scenery? E-Merge IT Recruitment is a niche recruitment agency. We offer our candidates options so that we can successfully place the right people with the right companies, in the right roles. Check out the E-Merge IT website for more great positions.Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExNTg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193507&xid=1320_11585
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2y
1
Sales Team Leader
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.
Responsibilities
To guide and support team membersSetting, measuring and meeting performance targets for speed, efficiency, sales and quality for the teamDriving operational and technological efficiencies within the teamHandling difficult customer complaints or enquiriesDrive quality control and ensure corrective action are taken where requiredAnalyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Forecasting capacity against plan on a weekly/monthly basisEnsure adherence to the operational policies and proceduresParticipating in the recruitment and selection of staffMonitor performance on regular basis and provide constructive feedbackPro-actively encourage high performance at all timesEnsure all staff issues are dealt with appropriately and within a timely fashionEnsure all daily, weekly and monthly workloads are completedMotivating, developing and retaining staffIdentifying staff training needs and planning of training sessionsAdhering to all HR policies and proceduresMonitor performance on regular basis and provide constructive feedback
Requirements
Min 2+ years sales team leader experience Strong sales ability & ability to handle client objectionsProven track record of meeting sales targetsExcellent communication skills in English & 1 other languageBackground in telecommunications will be an advantageClear criminal records
You will earn Basic of R10 000 to R15000 per month, plus lucrative commission and incentives. Must be willing to work additional hours and 2 Saturdays to meet targets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/107283811?source=gumtree
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14h
1
ROLE
The Claims Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between SALT EB and the Fund and meeting production standards.
The duties include processing claim payments, requesting information, responding to queries and assisting Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers.
KEY ACTIVITIES
Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.Application of fund rules, policies, legislation, administration procedures and the service level agreement when processingMeet production standards in terms of quantity and quality.Liaise with employers and service providers.Attend to the fund central mailbox and respond to queries within SLA.Any other duties as determined by business needs and participate in all organizational events as required.
RECORD KEEPING AND FILING
Attach all email correspondence to the member's record.Record all appropriate member notes on member's Everest record.Ensure the bank details are accurately captured onto the member's record and verified by the bank.Print all relevant documentation, collate in required format and submit for quality assessment.
QUERY RESOLUTION
Attend to all email and telephonic queries.Assist Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until query is resolved.Support a positive and responsive climate for client query resolution.Verify member statement and exit audit report for accuracy. Ensure the automated switch out of investment into bank was processed and the total number of units is zero.Apply for a tax directive on the calculated benefit.Apply the correct dates for calculations and benefit accrual.Prepare the payment requisition.Perform all claim related activities which include claim processing cycle, attending to queries and complaints.Communicate with beneficiary fund administrators and provide relevant information within SLACorrect application of the fund rules, policies, legislation, administration procedures and the service level agreement applicable to the fund.Meet production standards in terms of quantity (process 40 claims per day) and quality (less than 2.5% error rate).
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Car...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE0NDM5OTkxP3NvdXJjZT1ndW10cmVl&jid=1157547&xid=2214439991
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14h
1
Are you a bubbly, client focused, target driven, Top performing Outbound Call centre agent that have sold life policies, ready to start a new career adventure?
Sell life policies to clients
Work towards achieving beyond target
Always adhere to compliance framework
High level of quality calls to clients
Objection handling
Work within fit and proper requirements
Offer excellent customer service to clients
Must have:
Matric
No less than 2 years' Outbound Call centre experience, selling life covers within insurance space
Excellent English communication
Top performers only
Excellent at objection handling
Negotiation skills
Persuasive
Client relationship management skills
Able to handle pressure
Able to work overtime when needed
Clear criminal record and credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NzgwNTY1Njc/c291cmNlPWd1bXRyZWU=&jid=1163805&xid=678056567
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14h
1
Are you a bubbly, client focussed, target driven, Top performing Outbound Call centre agent that have sold life OR funeral OR dread disease OR critical illness policies, ready to start a new career adventure?
Sell life policies to clients
Work towards achieving beyond target
Always adhere to compliance framework
High level of quality calls to clients
Objection handling
Work within fit and proper requirements
Offer excellent customer service to clients
Must have:
Matric
No less than 2 years' Outbound Call centre experience, selling life OR funeral OR dread disease OR critical illness policies within the insurance / banking sector
Excellent English communication
Top performers only
Excellent at objection handling
Negotiation skills
Persuasive
Client relationship management skills
Able to handle pressure
Able to work overtime when needed
Clear criminal record and credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjM2NDk2Nzg2P3NvdXJjZT1ndW10cmVl&jid=1158975&xid=3236496786
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14h
1
Are you a bubbly, client focussed, target driven, Top performing Outbound Call centre agent that have sold life policies, ready to start a new career adventure?
Sell life policies to clients
Work towards achieving beyond target
Always adhere to compliance framework
High level of quality calls to clients
Objection handling
Work within fit and proper requirements
Offer excellent customer service to clients
Must have:
Matric
No less than 2 years' Outbound Call centre experience, selling life covers within insurance space
Excellent English communication
Top performers only
Excellent at objection handling
Negotiation skills
Persuasive
Client relationship management skills
Able to handle pressure
Able to work overtime when needed
Clear criminal record and credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDAxMTE3NjAyP3NvdXJjZT1ndW10cmVl&jid=1163808&xid=2001117602
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14h
1
We are urgently looking for very well spoken and customer centric Inbound Call Centre to join our Alcoholic Beverage clients towards Sandton on a part time basis (work shifts as and when client needs you on-site, it is now peak period, so you will have to be on-site more often)
Attend to incoming calls
Taking orders
Data capturing
Must have:
Matric
No less than 2 years' inbound call centre work experience
Objection handling experience
Target driven
Available immediately
Reliable
Honest
Clear criminal record
Contactable references
Good timekeeping
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MjE3NDY1MzE/c291cmNlPWd1bXRyZWU=&jid=1368691&xid=721746531
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14h
1
Our client is seeking a hunter that can overcome objections successfully when selling long term insurance to clients. This is a permanent role towards Parktown, there is accessible transport across from the office.
Must be used to working long days' / marathon days' and weekends
We are looking for TOP performers that want to make money and offer clients' an excellent service
This role is all about QUALITY and focusing on what you are selling to your customers (attention to detail on product specifications are important)
You will be selling under supervision
Must have no less than 2-3 FULL years' of call centre, cold calling experience, selling long term insurance
Need to have great communication skills - English
Target driven
Professional
Determined
Great at objection handling
Must have a Matric
Clear criminal record, clear credit record, clear fraud record
Great track record - reference checks will be conducted upfront
When applying, accompany with 6 months' payslips as client wants to see that you earned commission PLUS Top performer/achiever certificates
Only serious applicants will be considered
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDE2MjM3NTcyP3NvdXJjZT1ndW10cmVl&jid=1537518&xid=3416237572
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14h
1
Recruiting vibrant, bubbly, client focused, target driven, Top performing Outbound Call centre agents that have sold life policies, who want to start a new career adventure at our client located in Parktown?
Uncapped Commission !!!!
Duties include
Sell life insurance policies to clients
Always adhere to compliance framework
Work towards achieving beyond targets
Always adhere to compliance framework s
Outstanding levels of quality calls rendered to clients
Excellent objection handling
Work within fit and proper requirements
Offer excellent customer service to clients at all times
Minimum requirements:
MatricNo less than 2 years' Outbound Call centre experience, selling life covers within insurance spaceExcellent English communicationTop performers onlyExcellent at objection handlingOutstanding Negotiation skillsPersuasiveClient relationship management skillsAble to handle pressureAble to work weekends and overtime when neededClear criminal record and credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTAzNjI3MjQ2P3NvdXJjZT1ndW10cmVl&jid=1537521&xid=3103627246
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14h
1
Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?
Applicants must have an RE5
Provide quality administration service in respect of Quality Assurance
Contribute to implementation of quality assurance process within the call centre.Assess calls and achieve set assessment target.Keep record of sampled callsProvide feedback for coaching of call centre staff based on quality issues identified.Identify risks, contribute to action plans and monitor the progress of these.Training of new consultants on QA related standardsProvide input to process and system enhancements, especially in support of product, process or quality issues.Ensure that quality assurance is aligned with service standards within the operational environment · Contribute to monthly / weekly quality reporting.Demonstrate an excellent knowledge of all Company products, claims conditions and retention criteria in order to monitor customer experienceActively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management.Adhere to agreed process in order to deliver targeted operational results.Comply with corporate governance policies, procedures and standards.Performing investigations and ad-hoc projects 90%
Fit and Proper Requirements
Adhere and comply to FSB board notice in terms of FAIS.
FORMAL EDUCATION
Matric
Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
TECHNICAL/LEGAL CERTIFICATION
Registration as an Employee Representative (FSB)Regulatory Examination Level 1: Representatives (RE5)
EXPERIENCE
1 to 2 Years in Quality Assurance in the Insurance Industry
Excel reportingExperience in Category A and B1
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTU4OTA2NjAyP3NvdXJjZT1ndW10cmVl&jid=1540397&xid=1958906602
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14h
1
Are you a tenacious Salesperson with a proven record of accomplishment, look no further....
Recruiting a client focused, target driven, Top performing Outbound Call Centre agent that has sold Life, Funeral, Dread disease OR critical illness policies.
Duties:
Sell life insurance telephonically to clientsWork towards achieving beyond targetAlways adhere to compliance frameworkAssist with queries and or complaintsObjection handlingRender excellent quality calls to clientsObjection handlingWork within fit and proper requirementsOffer excellent customer service to clients
Must have:
Matric
RE5 (Advantageous)
No less than 2 years' Outbound Call Centre experience, selling life, funeral, dread disease OR critical illness policies within the insurance / banking sector
Excellent English communicationTop performers onlyExcellent at objection handlingNegotiation skillshttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjkwMzE5Mjg2P3NvdXJjZT1ndW10cmVl&jid=1243987&xid=2290319286
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14h
1
Looking for a TOP performer, with call centre sales experience, if you have a RE 5 certificate that is a PLUS, AND if you have 1 year and 6 months' call centre experience with a RE 5 certificate that would be ideal!
Offer medical aid to customers
Must be able to make more than 4 sales per day comfortably
Excellent at objection handling
Great telephone etiquette
Clear criminal record
Must be able to start immediately
Should have a great track record
Must provide 3-6 months' payslip to show commission earnings
Excellent English communication
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTA0NDgwMzY/c291cmNlPWd1bXRyZWU=&jid=1639383&xid=810448036
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14h
1
We are looking for Outbound Sales Consultant who have experience in:
Selling life insurance telephonicallyAchievement of sales targets and objectivesAdherence to Quality and Compliance processes to minimize business riskManage your quality & compliance against benchmarks to minimize business risk, with the client in mindMaintain optimal operational efficiencies based on productivity measuresAdapt and change to fit in with changing business operational requirementsSales objection handlingBuild and maintain good client relationshipsKeep abreast of developments and trends in the Industry – self learningEnsure commitment to the FAIS Fit & Proper qualification requirements
Qualification & experience
Grade 12 qualificationAt least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales)Financial services experience (advantageous)RE Exam Advantageous30 FAIS Credits – Advantageous
Knowledge and skills
• Good understanding of Financial Services Industry related legislation and regulation• Understanding of sales processes and servicing industry• Outbound Sales experience is required• Fluency in English and one other South African official language• A clear criminal and credit record• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements• Willingness to work overtime in order to achieve targets
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDUzMjg0NzM0P3NvdXJjZT1ndW10cmVl&jid=1537519&xid=3053284734
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One of our clients in the banking sector is looking for PBB Service Desk Call Centre Agent on a 6 Month contract.
Responsibilities include:
Providing accurate and client-centric services for international payments and trade products: You are responsible for handling client inquiries, requests, and complaints related to international payments and trade products. This involves receiving these queries, investigating the issues, providing appropriate instructions or guidance, and monitoring the resolution process. Your goal is to ensure that clients receive accurate and satisfactory solutions within the framework of prescribed policies and procedures.
Maintaining positive customer experience and customer satisfaction: As a representative of the bank, it is important to prioritize customer experience and satisfaction. You aim to address client inquiries and concerns promptly, effectively, and in a manner that meets or exceeds their expectations. By doing so, you contribute to maintaining positive relationships with clients and fostering their trust and loyalty.
Minimizing risk and losses to the bank: Risk mitigation is a crucial aspect of your role. You follow established policies and procedures to ensure that client inquiries, requests, and complaints are handled in a way that minimizes potential risks and losses for the bank. This includes adhering to compliance regulations, identifying and escalating high-risk situations, and implementing appropriate measures to protect the bank's interests.
Acting as an operational link between processing centers, the front office, and clients: You serve as a vital link between different departments within the bank, including the processing center, front office, and clients. Your role involves effectively communicating and coordinating with these stakeholders to ensure smooth operations and efficient resolution of client inquiries. By facilitating effective communication and collaboration, you contribute to the overall operational efficiency of the bank.
Resolving telephonic queries to the client's satisfaction: You are responsible for addressing telephonic queries from clients. This requires active listening, understanding the client's concerns or questions, and providing accurate and satisfactory solutions or information. Your aim is to ensure that clients feel heard, understood, and satisfied with the resolution provided during the telephone interaction.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTgyNjY3OTIxP3NvdXJjZT1ndW10cmVl&jid=1584811&xid=2982667921
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