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Are you an experienced Recruitment Manager with a passion for strategy and operations? Were seeking a dynamic individual to join our team as a Recruitment Manager (Strategy and Operations) in Hyde Park. This permanent role offers the chance to lead and mentor a diverse team while driving innovation and excellence in recruitment. Key Requirements:National Diploma or Degree in Business, Human Resources, or Psychology advantageous10 to 15 years covering recruitment strategy and operations in a recruitment agency environmentMinimum 5 years at Management level, responsible for running a profitable businessVersatile experience across multiple industriesExtensive experience in TES, Perm Recruitment, Headhunting, BPO, or service-related industriesProven success in securing diverse business contracts and delivering impactful resultsGood knowledge of labour legislation and IR proceduresExceptional negotiation and communication skillsComputer literate (MS Office)Valid driver’s license with own reliable vehicleResponsibilities:Lead and mentor a diverse team of Recruiters, ensuring excellence in recruitment across various occupationsUtilize recent on-the-desk experience for effective candidate matching and successful placementsDevelop and implement innovative recruitment strategies, staying ahead of industry trendsDrive process improvements and operational efficiencies, maintaining quality and timely deliveryFoster strong client relationships, ensuring repeat business and sustained growthAnalyse market trends and adapt strategies to maintain competitive edge Character Traits:Tenacious and ambitiousStructured and systematicInnovative and proactive problem solverConfident and assertiveCommitted and loyalResults-driven with strong leadership qualitiesDriven by placement ratios translating into financial benefitsSales-oriented and motivated Working Hours: 08h00 to 17h00 (Monday to Friday), with overtime as required.If youre ready to take on this exciting challenge and drive success in Recruitment Strategy and Operations, apply now! Join us and become part of a winning team in Hyde Park.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc4N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777698&xid=1108_177787
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iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply.What you’ll do:To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager.  Effective First Line Call Management.Your Expertise:Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes.  Applies experience and skills to complete assigned work within own area of expertise.  Works within standard operating procedures and/ or scientific methods.  Works with a moderate degree of supervision.Function-related experience:  1-2 Years.1 - 2 Years’ experience in a Service Desk Environment.1 - 2 Years’ experience in an ICT service desk environment Leading teams.Other experience:  0-1 Years. Soft Skills are essential.Customer Service experience is essential.Problem-solving skills required.Qualifications Required:Managed Print knowledge and Technical BackgroundSystems management – EOH Systems ManagementEssential Qualifications:Grade 12A+, N+Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)Preferred Qualifications:Technical IT QualificationHP Knowledge/ Certification will be preferredOther information applicable to the opportunity:Permanent positionLocation: MidrandWork environment: Office - High PressurePhysical Demands: Sitting, Bending, Walking. Computer workTravel: To the officeWhy work for us?At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. We encourage diversity and work culture; and Setting U up for Success! #SuuS
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjkzOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775994&xid=1108_176939
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The responsibilities of the CM are listed below, however is not limited to: • Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution based service • Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM “bumps” into this person • Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance): ? Reception area ? Café / Canteen ? Business lounge ? Meeting rooms ? Canteen seating area ? Hot desk area ? Gym (where applicable) ? Toilets ? Parking area ? Garden (Where applicable) • Is responsible for client retention in the centre by ? Meet with existing clients regarding possible expansions ? Up sell existing clients that don’t have certain products e.g : o Parking o Beverage fee o Making use of centre printer o Stationery orders through the centre team (with a 15% handling fee added) o IT Support • Host regular formal/informal meetings with clients to determine their experience with centre to date and comments good or bad – come up with solutions where needed. • Exceed clients needs, handle complaints promptly and professionally. Ensure all communication is recorded and emailed to the client so that there is a paper trail. • Become the point of contact for when clients need information and assistance, must have an in-depth understanding of all key services, products and amenities offered to clients and the ability to deliver in an exceptional and timely manner. • Ensure that all client complaints/queries are handled until they are 100% resolved. Ensure entry of these issues onto weekly documents.
• Always has true intention to go above and beyond the expectations of a client, must have an internal passion for customer service. • Ensure Director is always informed of all queries, complaints or compliments etc must be by email. • Responsible for the preparation of offices before new clients move in: ? Setting up IT and Telephones ? Setting up the office according to the clients specification ? Ensure furniture is presentable and that there is nothing missing ? Ensure the “Snag list” is completed before client moves in ? Ensure welcome packs are ready for clients arrival ? Ensure access tags, remote controls is all in order for client on arrival ? On arrival give clients the procedure to purchase WIFI vouchers ? Issue WIFI codes where needed ? Issue phone codes where needed ? Make sure the centre staff are aware of a new client move in especially canteen. Introduce the client to your team • Registering IT Logs with IT (Copy Director ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzAxNTAwMDM4P3NvdXJjZT1ndW10cmVl&jid=1497721&xid=1301500038
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The Technical Support Engineer position is within the Digital Transformation for Learning (DT4L) business unit (BU) within Adapt IT’s Education division. The Digital Transformation for Learning (DT4L) BU is responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
The position based in Adapt IT’s Johannesburg Campus, you will be working as part of a team on the support desk and assisting customers with requests for technical support via e-mail, telephone, and an online helpdesk. Providing a high level of efficiency, speed and good service to maximise customer satisfaction and promote future sales. You will be an e-learning expert that can help our customers get the most out of their environments.
You will have monthly targets as well as monthly learning objectives which will be reviewed at the end of the month and your performance will be measured against this.
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment ManagementEnsuring weekly, monthly, quarterly reports on Incidents are generated and submittedEnsuring constant and prompt Customer communication about incidents is maintainedTo direct received queries to relevant staff and offices;To propose Canned Responses (pre-designed responses) for the e-ticketing system informed by the common responses to incoming queries;To propose Frequently Asked Questions (FAQs) and Responses as per common and anticipated queries;To monitor information pages of services offered to clients to ensure their relevance and currency, while proposing improvements;To proposing User tours or adjustment of User tours on the Moodle LMS;To provide feedback during the evaluation of eLearning user guides and manuals while suggesting improvements in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODIzNDU0NDUwP3NvdXJjZT1ndW10cmVl&jid=1292305&xid=2823454450
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GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
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For further information please contact carole@torohc.co.za or call 074 839 8100
Delivering an exceptional customer service across all cus-tomer channels
Act as a subject matter expert regarding all related matters
Adhere to company processes, procedures, and codes of conduct.
Report to Head of Customer Care
Strive to resolve 90% of Channel Partner cases at first point of contact
Ensure the highest quality of service to all Channel Partners at all times
Requirements:
Knowledge, qualifications, and experience1. Call Center or Help desk experience2. Tele-sales experience is advantageous3. Minimum at least 2 years center experience.4. Multi-lingual is advantageous5. Computer literate, intermediate proficient in Microsoft office.6. Demonstrate that they are wired into the Digital world and understand technical processes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODAzNzQ1NjM/c291cmNlPWd1bXRyZWU=&jid=375604&xid=680374563
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A leading bank in South Africa is looking for a Confirmations Officer
Experience
Have at least 2 years’ banking experience or Have suitable knowledge of:Suitable knowledge within Derivative ProcessingDerivative Product knowledgeForeign Exchange knowledgeBe computer literate and have a good working knowledge of MS Office suite, Internet & MS Outlook.Is able to communicate verbally and in writing at all levels.
Education
Must have Matric certificateBComm degree or SAFEX is an advantageStudies in Financial Market advantageous
Job Description
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD), Interest Rate Derivatives (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accurately.Monitoring all reports relating to FXD, and Africa Desk products via Intellimatch ,swift or manual confirmations received from counterpartiesAttend to all queries for FXD, IRD and Africa Desk productsReconcile the Murex to Calypso reconReconcile the Murex to Xceptor reconReconcile the MW/ Murex and DB clear reconsTo report and update Management Information accuratelyTo provide excellent customer service to all internal and external clients.To update procedure manuals and controls regularly.To assist management with requests and queriesTo maintain and enhance the team spirit and work well in a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NDk5OTY4OTQ/c291cmNlPWd1bXRyZWU=&jid=1690143&xid=449996894
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If you are an experienced banking fanatic with foreign exchange and derivatives processing experience / knowledge, and open to work on a 1-year contract with one of the TOP banks in S.A, please read further.
Responsible for all incoming and outgoing confirmations that must be processed
Risk mitigation
Update statistics via SharePoint
Resolve queries in a timeous manner - FXD, IRD, Africa desk products
Responsible for DB clear reconcilaition
Responsible for Murex / MW / Calypso / Xceptor reconciliations
Liaise with stakeholders - dealers, traders, local and foreign banks, trade support, FX confirmations
Must have:
Clear ITC (Credit), fraud and criminal record
Contactable references
Available immediately for new employment
Must have worked at the bank for at least 2 years recently
Computer literate - MS Office Suite, Outlook
Must have a Matric
BComm degree - Financial market or SAFEX
Great verbal and written communication
Flexible
Decision maker
Strong analytical skills
Great planner
Numerical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDI1ODc1ODgyP3NvdXJjZT1ndW10cmVl&jid=1688602&xid=3425875882
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Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelinesProvide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordinationSupport team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteIntermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SBasic networking knowledge
Additional Preferred skills:
PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkKnowledge of McAfee products
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receivi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc2MzQxMDI/c291cmNlPWd1bXRyZWU=&jid=1345369&xid=387634102
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Job description:
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriatelyAnswering, screening and forwarding incoming phone callsAdministrative support across the organizationEnsure reception area is tidy and presentableDirecting customers for paymentsEnsuring Cleaners execute their functionsOrder front office supplies via Requisition ManagerBooking boardrooms via company intranetAssisting in-house laundry queriesBooking Couriers onlineAssisting with admin for company cellphone issuing and setting up processAssisting with company branded PPE (updates, tracking, sending and receiving samples etc.)Assisting with capturing of laundry invoicesSending weekly updates on company cellphones, branded PP, laundry invoicesDrafting business cards template for printing
Qualifying experience:
Matric3 - 5 years’ experience in a similar roleProficiency in Microsoft Office
Qualifying attributes:
Verbal and written communication skillsAbility to organize and plan carefullyAttention to detail and accuracyPleasant personalityUsing initiative on a daily basisMultitasking and time management skillsStress management skillsProfessional attitude and appearanceExcellent organizational skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTkxODk4NTIwP3NvdXJjZT1ndW10cmVl&jid=1749283&xid=3991898520
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Job Overview:
As a Temporary Receptionist, you will serve as the first point of contact for visitors and callers to the organization. Your role is vital in creating a positive impression and ensuring smooth front desk operations during temporary staff shortages or busy periods.
Key Responsibilities:
Greeting Visitors: Warmly welcome and assist visitors, ensuring they sign in and directing them to the appropriate personnel or location.
Answering Calls: Professionally handle incoming calls, routing them to the relevant individuals or departments and taking messages when necessary.
Front Desk Management: Maintain a clean and organized reception area, including managing the distribution of mail and packages.
Appointment Scheduling: Schedule and confirm appointments for employees, clients, and visitors, coordinating with team members when needed.
Customer Service: Provide excellent customer service by addressing inquiries, assisting with general information, and helping resolve visitor or caller issues.
Administrative Support: Assist with various administrative tasks, such as data entry, filing, and photocopying, as requested.
Security Awareness: Monitor access to the premises, ensuring the security and safety of employees and visitors.
Communication: Keep colleagues informed of the arrival of visitors and incoming deliveries or packages.
Technology Proficiency: Utilize office equipment, such as multi-line phone systems and computer software, to carry out receptionist duties efficiently.
Qualifications:
High school diploma or equivalent.Previous experience as a receptionist or in a customer-facing role is a plus.Excellent verbal and written communication skills.Polite and professional demeanor, with strong interpersonal skills.Ability to handle multiple tasks and work in a fast-paced environment.Proficiency in using standard office equipment, including phone systems and computer software.Attention to detail and a strong sense of responsibility.Reliability and punctuality.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODI3NDYzNjA4P3NvdXJjZT1ndW10cmVl&jid=1715927&xid=3827463608
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We are seeking a reliable and dedicated individual to join our team as an Administrative Assistant/Receptionist for a 1-year contract. The successful candidate will play a crucial role in ensuring the smooth operation of our office and providing exceptional front desk support.
Key Responsibilities:
Greet and assist visitors in a friendly and professional manner.Answer and direct incoming calls, take messages, and handle inquiries.Provide general administrative support, including filing, photocopying, and data entry.Manage and maintain the reception area, ensuring it is clean and organized.Receive and distribute mail and deliveries.Assist with scheduling appointments and managing calendars.Order and maintain office supplies.Perform other clerical and administrative duties as needed.
Requirements:
High school diploma or equivalent.Proven experience in an administrative or receptionist role (experience in a similar contract position is a plus).Strong communication and interpersonal skills.Proficiency in Microsoft Office applications (Word, Excel, Outlook).Excellent organizational and time management abilities.Attention to detail and a positive attitude.Ability to work independently and as part of a team.Professional appearance and demeanor.
What We Offer:
A 1-year contract in a dynamic and professional work environment.Competitive monthly salary within the range of R12,000.00 - R15,000.00.Opportunity to gain valuable experience in administrative and reception duties.
If you are a self-motivated and organized individual with the skills required for this role, we encourage you to apply for this contract position. Join our team and contribute to the efficient functioning of our office.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODQzODUzMTU/c291cmNlPWd1bXRyZWU=&jid=1746969&xid=684385315
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We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODExMjcwMDM/c291cmNlPWd1bXRyZWU=&jid=1503283&xid=281127003
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Receptionist and Front desk officer
We have a vacancy for a Receptionist and Front desk officer with a vehicle dealership based in Johannesburg.
Duties:They take calls, react to emails, greet potential customers, handle complaints, and perform other front-desk tasks through the dealership.
Requirements
Minimum of 3 years experience in reception and front deskMust have experience working in a vehicle dealershipStrong customer skills and telephonic skillsStrong administrative skillsHighly presentable and well spokenMatric or tertiary education requiresMust be vaccinatedMust be willing to work overtime if required
Please send cv to :cherise@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/1971519350?source=gumtree
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We have a vacancy for a Receptionist and Front desk officer with a vehicle dealership based in Eastern Parts of Johannesburg.
Duties: They take calls, react to emails, greet potential customers, handle complaints, and perform other front-desk tasks through the dealership.
Requirements
Minimum of 3 years experience in reception and front deskMust have experience working in a vehicle dealershipStrong customer skills and telephonic skillsStrong administrative skillsHighly presentable and well spokenMatric or tertiary education requiresMust be vaccinatedMust be willing to work overtime if required.
Please email CV to charne@firstdegreereruitment.co.za
https://www.ditto.jobs/job/gumtree/1514269698?source=gumtree
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If you are an experienced banking fanatic with foreign exchange and derivatives processing experience / knowledge, and open to work on a 1-year contract with one of the TOP banks in S.A, please read further.
Responsible for all incoming and outgoing confirmations that must be processed
Risk mitigation
Update statistics via SharePoint
Resolve queries in a timeous manner - FXD, IRD, Africa desk products
Responsible for DB clear reconciliation
Responsible for Murex / MW / Calypso / Xceptor reconciliations
Liaise with stakeholders - dealers, traders, local and foreign banks, trade support, FX confirmations
Must have:
Clear ITC (Credit), fraud and criminal record
Contactable references
Available immediately for new employment
Must have worked at the bank for at least 2 years recently
Computer literate - MS Office Suite, Outlook
Must have a Matric
BComm degree - Financial market or SAFEX
Great verbal and written communication
Flexible
Decision maker
Strong analytical skills
Great planner
Numerical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODA1NDIwODg1P3NvdXJjZT1ndW10cmVl&jid=1690610&xid=3805420885
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The purpose of the job is to:
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD), Interest Rate Derivatives (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accurately.Monitoring all reports relating to FXD, and Africa Desk products via Intellimatch, swift or manual confirmations received from counterparties.Attend to all queries for FXD, IRD and Africa Desk products.Reconcile the Murex to Calypso recon.Reconcile the Murex to Xceptor recon.Reconcile the MW/Murex and DB clear recons.To report and update Management Information accurately.To provide excellent customer service to all internal and external clients.To update procedure manuals and controls regularly.To assist management with requests and queries.To maintain and enhance the team spirit and work well in a team.
Requirements:
Candidate should have at least 2 years banking experience.Have suitable knowledge of: derivative processing, derivative product knowledge, foreign exchange.Must be computer literate and have a good working knowledge of MS Office suite, Internet & Outlook.Must be able to communicate verbally and in writing at all levels.
Additional requirements:
Valid matric certificateBcom degree or SAFEX an added advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODcxNjM0Mjc4P3NvdXJjZT1ndW10cmVl&jid=1690141&xid=3871634278
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*Reference: JHB005711-Tebog-2*
We are looking for a certified MCSE and CCNA First Line Support Engineer to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.
Key Skills / Competencies/Qualifications
* The latest Microsoft MCSE qualification is mandatory for this role.
* The latest CCNA qualification is mandatory for this role
* Vendor Accredited Platform certification is required, Microsoft and Citrix.
* 2 years previous IT experience in a networking environment is mandatory for this role
* Previous desktop support experience is an advantage.
* 1 year previous call centre experience is an advantage
* Excellent data capture and typing skills
* Must be able to use all Microsoft Office applications.
* Must show excellent communication, analytical and troubleshooting skills
* Previous experience with a Service Desk Application is an advantage
* Must show a good understanding between Software, Application and Infrastructure components in an IT environment
* Must understand the concept of an SLA and OLA
Definition of Responsibilities:
* The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System.
* Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer
* The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.
* A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.
* Attentiveness and excellent communication is required from an Engineer at all times.
* The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.
* The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.
* The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.
* Ensure the user is issued with a reference number for every incident logged.
* Responsible for the Hand-over all incidents to the next shift for further resolution.
* Required to adhere to all Service Desk and Client specific processes
* Ensure that 98% of all calls are answered within 3
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*Reference: JHB005712-Tebog-1*
We are looking for a certified MCSE and CCNA First Line Support Engineer on a fixed term contract to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.
*Key Skills / Competencies/Qualifications*
* The latest Microsoft MCSE qualification is mandatory for this role.
* The latest CCNA qualification is mandatory for this role
* Vendor Accredited Platform certification is required, Microsoft and Citrix.
* 2 years previous IT experience in a networking environment is mandatory for this role
* Previous desktop support experience is an advantage.
* 1 year previous call centre experience is an advantage
* Excellent data capture and typing skills
* Must be able to use all Microsoft Office applications.
* Must show excellent communication, analytical and troubleshooting skills
* Previous experience with a Service Desk Application is an advantage
* Must show a good understanding between Software, Application and Infrastructure components in an IT environment
* Must understand the concept of an SLA and OLA
*Definition of Responsibilities:*
* The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System.
* Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer
* The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.
* A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.
* Attentiveness and excellent communication is required from an Engineer at all times.
* The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.
* The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.
* The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.
* Ensure the user is issued with a reference number for every incident logged.
* Responsible for the Hand-over all incidents to the next shift for further resolution.
* Required to adhere to all Service Desk and Client specific processes
* Ensure that 98% of all
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI5NjU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1203667&xid=1555_29656
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*3 security guards wantedour company is located in Johannesburg CBD, we have many apartments and flats that provide a safe and secure residential area for our commuters. * We’re looking for honest and professional individuals to join our security team. This is an opportunity to interact with people daily and take pride in keeping them and our buildings safe and secure. The on-duty Security personnel is often the first person that people come into contact with as they begin their workday or visit of our facility. We’re looking for people with a friendly attitude who can represent the organizations well while focusing on its security.
Security Guard Responsibilities:Patrolling the building perimeter and premisesNoting the entry and exit of employees, visitors, and other individualsDirecting visitors to reception and logging their entry to the premisesMonitoring our video surveillance system and reviewing footage if necessaryResponding to alarms and calls of security concernKeeping daily logs of activities and any issues addressedAnswering phones and responding to other inquiries at the security deskAlerting authorities if needed for emergencies or security breachesAddressing any infractions of building rules and/or forwarding them to the appropriate level of managementInspecting, testing, and maintaining our security systems, as well as calling for maintenance as needed
Security Guard Qualifications:Matric (advantageous)Clear Criminal record (will be done at our premises)Must be able to work a variable shift schedule including night shiftsPSIRA Grade C (E,D)
Security Guard Core Skills:VigilanceAlertnessInterpersonal communication skillsFriendly personalityAttention to detailSafetyDependabilityTime management skillsHonestyProfessionalismMulti-taskingSalary R6000-R8000 monthlyJob type: full timeif you meet the above requirements please Send us:*Your CV *matric or highest level achieved*Psira*with supporting documents *3 months latest certified ID copy or a Colour copyforward documents to:Lehlabulamakobe@gmail.comClosing date: 29/04/2024If you do not hear from us 2weeks after closing date please consider your application unsuccessful
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