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Are you passionate about delivering exceptional customer service and providing technical support? Were seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, youll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective technical support and assistance.What you’ll do:Provide first-line technical support and troubleshooting for hardware, software, and network-related issues via phone, email, or chat.Log all support requests and incidents into the ticketing system, ensuring accurate and detailed documentation.Diagnose and resolve technical problems in a timely manner, escalating complex issues to the appropriate level of support.Collaborate with other IT teams to resolve escalated issues and ensure timely resolution.Assist in the setup, configuration, and deployment of end-user devices and software applications.Educate users on basic technical procedures and self-help resources to empower them to resolve common issues independently.Perform routine maintenance tasks, such as software updates, antivirus scans, and system backups.Contribute to the development and maintenance of knowledge base articles and support documentation.Provide regular updates to users regarding the status of their support requests and incidents.Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.Qualifications Required:MatricCompTIA A+CompTIA N+ITIL V3 FoundationMCP/MCSE a plusOther information applicable to the opportunity:Initial contract positionLocation: JohannesburgWhy work for us?At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. We encourage diversity and work culture, and Setting U up for Success! #SuuS
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDE2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793436&xid=1108_184169
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We are seeking a highly skilled Systems Analyst to join our team and take responsibility for the last line of support and maintenance of various systems in the Enterprise Content Management (ECM) environment. The incumbent will play a crucial role in ensuring the smooth functioning of systems including OnBase by Hyland, OpenText, Kofax, Smartsheet, and Microsoft SharePoint. If you have a strong background in ECM systems and are adept at handling integrations, maintenance, and support, we encourage you to apply.What you’ll do:Improve systems by studying current practices and implementing said practices.Monitor and Maintain OnBase, OpenText, Kofax, and Microsoft SharePoint.Translate Business Requirements into System Design Requirements Documentation.Develop OnBase WorkView, Workflow, e-Forms, and Unity Form Solutions.Develop Smartsheet Solutions.Maintain system protocols by writing and updating procedures.Maintain and Comply with Risk and Compliance Security Standards.Prepare technical reports by collecting, analyzing, and summarising information and trends.Contributes to team effort by accomplishing related goals as needed.Monitor, Maintain, and assist with Application Integrations.Attend to audit queries as and when required.Perform ad hoc duties as and when required within a reasonable job scope.Your Expertise:Five (5) + years of Enterprise Content Management platforms.Strong Technical experience.Understanding of ITIL Framework.TSQL Queries.OnBase Workflow, WorkView, and Unity Forms experience will be advantageous.Knowledge of ERP Systems.Process Improvement Experience.HTML/CSS and JavaScript.Microsoft Visio and Microsoft Office.Qualifications Required:Matric Certificate with Maths (Maths Literacy is not sufficient).Information Technology Diploma or equivalent.OnBase certifications will be advantageous.Personal Attributes:Be sensitive to deadlines.Be able to interact in a team environment.Adapt quickly to change.Deep attention to detail and possesses excellent analytical, problem solving and customer service skills.Ability and aptitude to continuously search for enhancements and innovation.Ability to work under pressure and deliver within agreed Service Level Agreements.Dynamic (ability to learn other technologies and take on different responsibilities).Logical thinker (strong troubleshooting skills).Uses own initiative and can work independently.Good presentation skills.Other information applicable to the opportunity:Permanent PositionLocation: SpringsWork Environment: Initially, it would be on-site for training purposes. The hybrid model is still being piloted, and therefore not a guarantee in the long term. They currently work 3 days in the office, 2 days remote.Why work for us?At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. Our culture of continuous learning will ensure that you will have all the o
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDIzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793467&xid=1108_184232
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What will you do?The role is located in the SAP Centre of Expertise (CoE) within Companies Group Technology, and you will report to the Domain Architect: Application Architecture. You will be the Technical Lead for the solution design and delivery of best in class capabilities related to the Digital Core program supporting. This position is responsible for design, development and support of new and existing SAP S/4 Hana applications. Provide subject matter expertise and design expertise within the SAP S/4HANA solution set.What will make you successful in this role?SAP solution design and/or implementationDesign and validate a complex architecture and ensure successful implementation.Identify and challenge solution scenarios by considering the business environment.Provide subject matter expertise and design expertise within the SAP S/4HANA solution set.Strategically plan the solution landscape.Integrate SAP S/4 Hana solutions into a broad array of technologies and architectures.Understand the SAP S/4 Hana roadmap around Cloud products and how it integrates with on-prem.Active involvement in SAP S/4 Hana system migration or upgrades.Understand the business processes for which the solution architecture is being developed.Influence the IT Strategies ensuring collaborative alignment.Document the overall SAP Solution Architecture and integration to other systems in line with the Company Enterprise Architecture standards and practices.Present SAP solutions architecture to different Company forums (including the Company Architecture Solutions Evaluation & Review forum).Translate business and technology requirements into a functional and economical solution architectureSupport BAU activities and project initiativesQualificationMatricBachelor equivalent will be recommendedS/4 Hana Certification.Architecture Knowledge and/or certification (e.g. TOGAF, Zachman, etc.) will be beneficial.ExperienceMore than 10 years of SAP implementation and/or solution design experience.Functional or technical proficiency with at least 6+ full lifecycle SAP implementations.10 + years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job.Cloud experience will be beneficial.Insurance Analyzer experience will be beneficial.Experience in designing and validating a complex architecture.Experience integrating SAP solutions into a broad array of technologies and architectures.Experience and knowledge of SAP system migration or upgrades.Knowledge and skillsExtensive knowledge of SAP systems, including SAP Business Suite, S/4HANA, and the required architecture and infrastructure to support them.Ability to identify and challenge solution scenarios by taking the business environment into account.Provide recommendations and guidance on the SAP platform and tools.Ability to influence the IT Strategies ensuring collaborative alignment.Comprehensive knowledge of hardware, software, application, and systems engineering.Interpersonal and leadership
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE2OTczOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1758262&xid=1108_169738
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