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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
2d
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To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
*Job Objectives:*
* To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
* To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
* To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
* To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
* To prevent wastage in own area by adhering to stock rotation principles.
* To prevent stock losses by following all risk management policies and principles.
* To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
* To implement product merchandising by following the merchandising guidelines and procedures.
* To adhere to all store standard operating procedures.
* To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
*Knowledge:*
* Desirable: Basic health, fitness and supplements product knowledge
* Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
*Skills:*
* Essential: Good communication and interaction skills
* Customer and service orientation
* Selling skills
* Merchandising skills
* Desirable:
* Basic computer literacy
*Competencies:*
Essential:
* Relating and Networking
* Persuading and Influencing
* Delivering Results and Meeting Customer Expectations
Desirable:
* Following Instructions and Procedures
* Presenting and Communicating Information
* Achieving Personal Work Goals and Objectives
*Experience:*Essential:
* At least 1 year related experience
* Selling skills; customer related training
Desirable:
* Experience working with sports nutrition and vitamin related products
*Education:*
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nutrition qualification
*Contractual Hours:*
* 38 - 40hrs
*Kindly note only applicants who meet the minimum requirements will be contacted.**All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.*
*Experience:*Essential:
* At least 1 year related experience
* Selling skills; customer related training
Desirable:
* Experience working with sports nutrition and vitamin related products
*Education:*
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0OTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242873&xid=1555_54942
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MINIMUM REQUIREMENTSBachelor’s degree in Human Resources Management/Business AdministrationProficiency in English, both verbal and writtenProficiency in isiZulu and any other South African languages, both verbal and written,will be an added advantage. MAIN JOB FUNCTIONS Manage the entire recruitment lifecycle, from job requisition to candidate on-boarding.Prepare and draft advertisements for vacant staff positions to be advertised internally and externally.Work closely with recruiting managers to understand staffing needs and support creating effective job descriptions.Ensure the strategic alignment of our human capital with organisational goals (workforce planning).Utilise various recruitment channels to source and attract qualified candidates.Implement targeted outreach and recruitment strategies to attract candidates from underrepresented groups from the Employment Equity goals.Conduct initial screenings and interviews to assess candidates qualifications and job requirements.Ensure a smooth and efficient interview process.Provide timely and constructive feedback to candidates and hiring managers.Provide strategic recommendations based on talent insights to enhance recruitment strategies and workforce planning.Focus on delivering an exceptional candidate experience throughout the recruitment process.Contribute to the development and execution of employer branding initiatives.Maintain/Develop accurate and up-to-date records/databases in the applicant tracking system.Generate recruitment reports and metrics to track the effectiveness of the hiring process.Ensure compliance with all relevant employment laws and regulations.Promote diversity and inclusion in the recruitment process. Collaborate with HR and hiring managers to facilitate a seamless on-boarding process for new hires.Conduct orientation sessions to introduce new employees to the company culture and policies
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc5MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777701&xid=1108_177790
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
2d
1
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
2d
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Recruitment Consultant
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on various platformsImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
2+ years end to end recruitment experienceProven track record in meeting high candidate deliverycontactable references
Working Hours
Monday to Friday 8am to 5pmFlexible due to Operational requirements
Salary – R 6000 to R 8000 plus lucrative placement incentive
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3136941773?source=gumtree
2d
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A chemical manufacturing company based in Durban is looking for a Chemical Procurement Expeditor / Administrator on a temporary basis. Requirements: Supply Chain or Purchasing qualification, at least 2 years relevant experience, proficiency in Excel, good analytical skills. Duties include daily monitoring of stock levels and performing raw material needs analysis, produce a list of products required and rank them in order of priority, generate purchase orders
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjQxNDAzNzE0P3NvdXJjZT1ndW10cmVl&jid=1292681&xid=3641403714
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Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned or directed.
Responsibilities and expectations (not limited to):
Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation programCoach all incubation agents making sure they achieve a benchmark of 80% on all activitiesPerform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotasManage and reinforce the schedules of incubation agents to ensure strong attendance throughoutMonitor maximum performance and ensure all agents performing below the 80% benchmark are communicated to managementProvide feedback through daily, weekly, and otherwise assigned reports to ManagementConduct daily, weekly, and otherwise assigned performance reviews of the incubationagents, as well as creating individual development plans where neededInfluence personnel decisions for assigned incubation agentsIdentifying process improvement opportunities with the strategy and curriculum used throughout the incubation course mapEnsures performance, graduation, and attendance goals of incubation are consistently met
Desired Experience and Qualifications
Previous coaching/training experience at a contact center is advantageousClear disciplinary RecordMatric Excellent communication skillsComputer literateClear criminal record.Must be South African Citizen
Competencies
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillshttps://www.ditto.jobs/job/gumtree/2323078959?source=gumtree
2d
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
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Our client in the Durban area is recruiting for a Branch Supervisor, to assume overall responsibility for the effective operations and profitability of the branch.
To actively sell company products and ensure sales targets and growth is achieved.
To supervise representatives.
Achievement of all sales targets and growth
Sell, promote and Market the companys Products and ensure that the following is achieved:
Performance of sales activities
Promote and sell new products as the Bank introduce same from time to timePhone clients for sales (Tele-Sales)
Application administration and costs
Capturing of Loan ApplicationsCheck loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
Sales focus
Maintain responsibility for the branches Profit & Loss and BudgetDetermine the critical success factors for new customer acquisition and customer retention
Risk and compliance management
Ensure preventative measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to relevant legislationIdentify, evaluate and monitor and make recommendations deemed necessary to the respective risk and compliance champion in order to assess, reduce, eliminate or control any current or prospective risks to the company arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, procedures and ethical standards
People management and development
Responsible for training and development of branch staff, assessing team member needs and finding resources to address applicable needWorking with HR, interview, hire and terminate branch team members
Customer service
Create and maintain productive relationships with internal and external clients by providing advice and assistanceCreate understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
NQF6
RE5
5-10 years experience in Management/Oversight/Supervision in the Financial Services environment
Full Rep in all Product Categories
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjU5MTY0NDM1P3NvdXJjZT1ndW10cmVl&jid=534705&xid=1259164435
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One of our top clients is looking for in the beauty industry that provides specialised nail education is looking for On the road nail sales consultants
The position requires strong inter-personal, organizational, admin and multi-tasking skills.Must be fluent in English (speaking and writing)On the Road- sales experience and professional nail experience/training essentialMust have own car, valid driver’s licence, insurance for rental in the case that their car is not drivable (accident or engine issue)She would receive a well-developed existing client base and be responsible for managing and growing the client base as per her SOPs and KPIsFirst appointment begins at 8.30am and last appointment ends at 4.45pm, followed by a 15 minute team huddle closing off the day until 5pm.There should be between 5 - 8 visits a day depending on the area she is working in on that day.Orders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portalIn an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.All visits are to be booked in advance and rebooked for the following 2 months.Must be capable of managing their online diaryMust be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelNo additional work, beauty salon or otherwise, is permitted during the week or weekend.Smoking is not allowed
Hard Skills:
Must be capable of managing their online diary (with support from the admin team)Must be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelOrders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portal.In an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.
Soft Skills:
The position requires strong inter-personal, organisational, admin and multi-tasking skills.Must be fluent in English (verbal and written)Time management essential, with the ability to complete work timeously and ask for support when needed.Understand the need to handle tasks to completion, supporting multiple communication devices/software (whatsapp, emails, calls, online diary)Capable of learning and following company SOPS
Non-Negotiables:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc4NDMxOTg2P3NvdXJjZT1ndW10cmVl&jid=1740225&xid=3878431986
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JOB PURPOSE
The Business Sales Representative develops relationships with customers toenable growth within the Business Insurance channel. Alongside meeting therequired metrics set out by business, this role will be able to quote, sell andunderwrite in accordance with business requirements.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationPerformance ManagementOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Communicates EffectivelyDrives ResultsPersuadesAction OrientedEnsures AccountabilityInterpersonal SavvyBeing ResilientManages ComplexityCollaboratesDecision Quality
SKILLS
Verbal and Written CommunicationCommercial AcumenSales Planning and CoordinationPresentation skillsAction PlanningNegotiationCompliancePolicy and proceduresComputer and System skills
EDUCATION
General Education
Grade 12/SAQA Accredited (Essential); RE compliant (Advantageous); 150 FAISCommercial Credits (Advantageous); Relevant 3 year degree or diploma inrelevant field (Advantageous)
EXPERIENCE
General Experience
1 - 3 years commercial experience (Essential); Experience in Financial ServicesIndustry (Advantageous)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjc4NDgwODcwP3NvdXJjZT1ndW10cmVl&jid=1684800&xid=3678480870
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The purpose of this role is to design, building code and implementing the solution as specified within the project plan and accordance with the defined business needs.
Primary Responsibilities for the Role
Technical analysis & design
Analyse and design new/ existing system changes and evaluate business impact of change, enhancements and new designs;Analyse system change requests to provide work estimates;Ability to review supplied specifications, conceptualise the technical solutions to meet the requirements and map the relevant technical designs and documents for the required changes e.g. physical data flows, file layouts, routines and utilities, program specifications or prototypes;Translate the logical designs into physical designs and detailed programs designs, taking into account the agreed standards, the target environments infrastructure and architecture, performance requirements and external integrations;Liaise with the system development team or support consultants on the development of enhancements to overcome known problems or further fulfil the requirements;
Support and development
Creates logical and innovative solutions to complex requirements. Understanding of working as part of a project team;Create and amend programs in accordance with the design, agreed development standards and tools to achieve a well-engineered solution;Maintain detailed documentation and project files with respect to progress, problems, needed changes, etc., and provide regular reports on such to the Team\ Project leader and/or Systems;Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation;Ensure ongoing technical and application support that will comply with the established level of service and support for existing systems to the line organisation users;Provide daily technical, functional and operation support for the existing software applications;
TestingConstruct, interpret and execute system and program test plans to verify correct operation of completed systems;Plan, design and conduct test of program; correcting errors and re-test to achieve an error free result.
Desired Skills, Experience and Qualities:
Education & Qualification
BSc (Computer Science or Information Systems)/ BCom(Information Systems)/A National Diploma in IT/and or equivalent qualification;Professional Qualifications Level 5;Microsoft Certified Systems Developer (MCSD) or Microsoft Certified Professional (MCP) would be an advantage.
Skills and Competency
Is a self-starter who requires minimal supervision, and take...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzA4OTkyOTU/c291cmNlPWd1bXRyZWU=&jid=1254568&xid=570899295
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JOB PURPOSE
Assists in planning and implementing pursuit of strategic opportunities forBusiness Insurance, by cultivating client relationships or other commercialrelationships and identifying new markets for Business Insurance products orservices.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationCustomer Relationship Management / Account ManagementCustomer Relationship Management (CRM) DataOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Customer FocusDrives ResultsCommunicates EffectivelyInterpersonal SavvyManages ComplexityPersuadesCollaboratesBeing Resilient
SKILLS
Customer-Focused ApproachUnderstands Customer NeedsBuilds RapportVerbal CommunicationPolicy and proceduresCommercial AcumenNegotiates TacticallyCloses EffectivelyKnows the Buying InfluencesManages Customer IndifferenceStrengthens Customer ConnectionsEffectively Presents Solutions
EDUCATION
General EducationMatric/SAQA Accredited Equivalent (Essential)Full FAIS accreditation (150 credits) (Essential)RE 5 (Essential)RE 1 (Advantageous)
EXPERIENCE
General Experience
3-6 years industry and commercial experience
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH andits subsidiaries with certified evidence that their qualification(s) meet theequivalent NQF level required for this role at time of application.*Financial Sector Conduct Authority (FSCA) competency requirements: FAISrecognised qualifications / Regulatory Examinations / Class of BusinessCertification and / or CPD according to your DOFA (where applicable). As aregistered Financial Service Provider, we are mandated to ensure that all ourrepresentatives are and remain fit and proper at all times. By applying for thisrole, you consent to having your relevant qualification and or accreditation orconfirm that you are working towards meeting the competency requirements. Youfurther consent to the relevant information being verified.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQzNjI5MTM0P3NvdXJjZT1ndW10cmVl&jid=1684803&xid=4043629134
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We are looking for a motivated, dynamic individual to join our Software Development team. The ideal candidate will be involved in design, build, implementation and support of Application suites from the functional specification to product, in accordance with the defined business needs. The role requires scheduling, prioritisation, successful delivery of improvements, bug fixes and support of the product suite, in consultation with the Team\ Project Leads, and using defined SDLC standards.
Primary Responsibilities for the Role
Technical analysis & design
Ability to understand and interpret requirements and technical specifications;Ability to produce technical specifications of small-medium complexity programs;Ability to produce database designs;Ability to provide technical estimates to work.
Support and development
Create and amend programs in accordance with the design, agreed development standards and tools to achieve a well-engineered solution;Maintain documentation and project files with respect to progress, problems, needed changes, etc., and provide regular reports on such to the Team\ Project leader and/or Systems;Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation;Provide daily technical, functional and operation support for the existing software applications;Available to provide After-hours and 24/7 support on a rotational basis;Provide first line support to the customers when required;Must be able to communicate with customers and keep a good rapportMust be able to prioritise between project work and customer supportMust be willing and available to travel to site for project and or support when required.
Testing
Construct, interpret and execute system and program test plans to verify correct operation of completed systems;Plan, design and conduct test of program; correcting errors and re-test to achieve an error free result.
Desired Skills, Experience and Qualities:
Skills
Is a self-starter who requires minimal supervision, and takes high ownership of work assignedMust be able to provide guidance and support to junior developers to ensure that project deliverables are met in the required quality standards, time and budget estimations;Takes a logical, analytical approach to problem solving and pays close attention to detail;Ability to work under pressure;Ability to work from test scripts as well as the ability to complete independent, non-script based testing;Good communications skills (verbal and written);Experience using different development methodologies by the organisation;Takes ownership of assigned tasks, maintains ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzI3MDM1ODc3P3NvdXJjZT1ndW10cmVl&jid=1305274&xid=2727035877
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Purpose of the Role: Operations Controller- ensuring deadlines are met whilst maintaining a high quality and standard ofservice delivery.
Qualifications and Education Requirements
An appropriate Operations qualification would be advantageousProven experience as a Operations Controller with experience in Truck RentalA good working knowledge of operationsKnowledge and understanding of transport and logistics would be advantageous
Job Profile:
Truck RentalTrackingPOD’sFielding callsLoad sheet / FMSAdding loads to the load sheet & Fleet Management SystemsScheduling loads on Fleet Management SystemUpdating status on Fleet Management Systems Generating road manifests when needed
Daily operations management
Receiving procedure,Warehousing procedure,Delivery procedure,Returns procedure,POD vetting and scanning procedure,System application and maintenance Ownership of daily load planner, (i.e. follow up with operations for fleet numbers and ETAs),TrackingDaily client tracking based of sub-contractor reports and/ or live tracking portal Afternoon tracking when required by the clientFollowing up with client on delays, queries, etc.Updating load schedule for invoicingSupporting the Management Team with the day-to-day operations, responsible for a group of operators and ensuring an efficient operations in achieving business targets.Provide line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring operational targets, KPIs, and quality standards are met in order to meet the requirements of the customer.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk0ODE5ODQzP3NvdXJjZT1ndW10cmVl&jid=803646&xid=4194819843
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The client is a specialist in the BOARD AND TIMBER Industry seeks a Dynamic Production Planner / Controller Must have knowledge of :
Qualification:
Job Description:
Planning of Production ( RAW MATERIALS THROUGH TO FINISHED GOODS)
Dispatching of Goods
Receiving of Goods
Stock and Warehouse Control
Computer Knowledge
Managing of Stock Counts
Knowledge of Machinery Basics Must also be computer literate and worked in a Systemised and Control driven Environment .
Experience in Managing people /team in a production environment Experience in BOARD AND TIMBER CUTTING is advantageous
Coordinate production workflow for one or multiple productsPlan and prioritize operations to ensure maximum performance and minimum delayDetermine manpower, equipment and raw materials needed to cover production demandAssign workers and other staff to particular production operationsSchedule shift according to production needsMonitor jobs to ensure they will finish on time and within budget
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzY0MDY5MjkxP3NvdXJjZT1ndW10cmVl&jid=1252750&xid=3364069291
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LetsLink Recruitment is assisting a Private Hospital Group to employ a Nurse Manager The work is based in Durban KwaZulu Natal.
The Nursing Manager will be responsible for the overall Nursing Management of the hospital.
This includes the co-ordination of all functions and activities related to the provision, promotion, and assurance of quality patient care, through the leadership of a multidisciplinary team in consultation with all relevant stakeholders.
The Nursing Manager will assume responsibility for motivating, supporting and optimising staff performance through capacity building, mentoring, and training thereby ensuring that an optimum contribution is made to the successful functioning of the hospital.
Key work output and accountabilities:
Demonstrate an integrated knowledge of the business mission, value proposition and value chain by presenting clear market related business cases for nursing initiatives in response to more complex situations affecting the hospital.Understand how local demands and supply dynamics translate into financial, operational, and labour requirements and aligns tactical plans accordingly.Be aware of the impact of critical national and local environmental factors e.g., skills shortages, power shortages etc. on hospital conditions.Consider and integrate relevant local environmental factors into SWOT analysis and tactical nursing plans, making adjustments and improvements as needed and respond to changes.Understand nursing “best in class” benchmarking and apply the knowledge to audit the hospital nursing practices and identify and implement areas of improvement.Moves others to action by translating the vision and values into day-to-day activities and guiding others to take the appropriate action steps to support the vision and values.Managing all related nursing services and activities according to the policies, procedures, philosophy, and objectives of the Group and the Hospital.Ensuring that nursing standards, quality assurance and risk management is maintained within the hospital.Implementation and management of clinical governance.Manage, advise and influence the delivery of cost-effective quality nursing care in line with Clinical Governance strategy and evidence-based practice.Assign decision making authority / task responsibility to appropriate persons to maximise organisation end employee effectiveness.Evaluate the patient’s journey through patient experience and stakeholder input.Build strategic interdepartmental relationships to help achieve business goals.Management of the nursing budget as well as understanding the financial fundamentals of the healthcare business.Drive business unit profitability by monitoring and managing expenses and implementing financial controls.Assist in ...
https://www.ditto.jobs/job/gumtree/1806522354?source=gumtree
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The purpose of this role is design, building code and implementation as specified within the project plan and accordance with the defined business needs.
Primary Responsibilities for the Role
Technical analysis & design
Ability to understand and interpret requirements and technical specifications.Ability to produce technical specifications of small-medium complexity programs.Ability to produce database designs.Ability to provide technical estimates to work.
Support and development
Create and amend programs in accordance with the design, agreed development standards and tools to achieve a well-engineered solution;Maintain documentation and project files with respect to progress, problems, needed changes, etc., and provide regular reports on such to the Team\ Project leader and/or Systems;Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation;Provide daily technical, functional and operation support for the existing software applications.
Testing
Construct, interpret and execute system and program test plans to verify correct operation of completed systems;Plan, design and conduct test of program; correcting errors and re-test to achieve an error free result.
Skills and Competency
Is a self-starter who requires minimal supervision, and takes high ownership of work assignedMust be able to provide guidance and support to junior developers to ensure that project deliverables are met in the required quality standards, time and budget estimations;Takes a logical, analytical approach to problem solving and pays close attention to detail;Ability to work under pressure;Ability to work from test scripts as well as the ability to complete independent, non-script-based testing;Good communications skills (verbal and written)Experience using different development methodologies by the organisation;Takes ownership of assigned tasks, maintains good rapport within the team, provides strong contribution and feedback to/ from the team lead;Contributes towards improving development/ support process. Focus on evaluating and analysing flaws/ discrepancies in system, and ability to implement efficient, high-quality solutions;Work well with others as part of a team.
Desired Skills, Experience and Qualities:
Education & Qualification
BSc (Computer Science or Information Systems)/ BCom(Information Systems)/A National Diploma in IT/and or equivalent qualification;M...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDc2NzU4MzkwP3NvdXJjZT1ndW10cmVl&jid=1200341&xid=3476758390
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Our renowned client, who specializes in automotive lubricants, is currently seeking an experienced Outbound Sales Representative to join their team in New Germany, Durban.
PRIMARY DUTIES AND RESPONSIBILITIES
Establishing, developing and maintaining business relationships with current customers and prospective customers to generate new business of the organization’s products.Make telephone calls and in-person visits and presentations to existing and prospective customersAcquire a deep understanding of the customer needs and requirements.Build a referral base through customers reached.Reach out to customer leads through professional appointments.Present products in a manner that the customer understands the value and need that is created.Monitoring sales to ensure targets are met.
PREFERRED SKILLS
Meet and exceed sales targets.Good Communication Skills.Excellent Sales & Marketing Inter-Personal Skills.Computer Proficiency.
MINIMUM REQUIREMENTS
MatricSales & Marketing Degree or Diploma will be preferredProven Track Record in Sales with 3 – 5-year experience in a similar role.3 – 5 years’ experience using Pastel software.Willing To Travel.Previous experience working in the automotive industry.Contactable References.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTE1MzQ5NzU0P3NvdXJjZT1ndW10cmVl&jid=1187648&xid=2115349754
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