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Leading Homeware Company is looking for an experienced Business Development, Sales & Sourcing â?? Management Level
Skills and Experience:
University degree / Tertiary education
5+ years’ experience in Product Development within the Homeware sector – supply or retail - essential
Management experience required
Far East factory and sourcing experience essential
Ability to travel to Asia - must have travelled multiple times previously
Fantastic organisational skills, highly analytical with strong excel skills
Process and procedures driven and an adherence to deadlines.
Project and people management skills, able to multitask at a high level
Strong communication skills
Comfortable with managing and communicating at an executive level
A passion and energy for trends, the products and a fast-paced and innovative working environment
Responsibilities:
Be involved in all stages of the product life cycle from new product concepts, range extensions through to overseeing the production, packaging, delivery and store merchandising
Product selection and presentation – you need to find the gaps
Staying up to date with trends and processes within the Homeware Industry.
Sourcing new factories to improve existing ranges as well as new products
Management of critical path for multiple products from costings to through production and customer delivery
Attending trade fairs and supplier visits in the Far East
Negotiating with suppliers and customers
Attending meetings with customers
Working with designers and marketing to ensure great packaging
Stock management and forecasting
Store merchandising – you will be involved at all levels of merchandising
Strong Business acumen
Job Reference #: JHB001357/MP
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Contribute to the business goals through the application of CRM technology and CRM techniques, particularly the use of Salesforce Marketing Cloud. Responsible for campaign management across direct marketing acquisition initiatives. Manage and report on the database and utilise data insights to improve marketing efficiency. Ensure regular relationship management with relevant marketing agencies.
RESPONSIBILITIES
Customer Relationship Management (CRM) Data
Ensure that an internal function and/or a cross-functional customer account team maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose. Provide user input to the development or improvement of the customer relationship management system to ensure it meets immediate and longer-term business needs. Evaluate impact of various CRM strategies in terms of increased business. Ensure updates are made as and when required. Assist with marketing research and leverage information stored in the CRM system.
Data Collection & Analysis
Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature. Manage data and oversee all data transfers within the business units. Use the life-cycle to communicate via email, SMS or direct marketing, the marketing communication strategy, to promote new business or encourage retention and reactivation, through Cross Selling and Upselling. Utilise customer data in order to leverage further revenue. Develop a system to deal effectively with customer complaints, ensure they are resolved, and ensure complaint records are kept up to date.
Customer Relationship Development / Prospecting
Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
Customer Service
Lead and direct a major customer service function or department. This includes taking responsibility for planning and delivery, and for setting strategic direction within the wider business framework. Improve and maximise the customer life time value through the application of CRM and Marketing techniques. Maintain a customer touch-point life-cycle, to clearly shows each and every interaction the brand has with customers.
Customer Experience Strategy
Lead the implementation of the CX business plan, ensuring the right resources are in place to execute on the CX strategy across the various stages of the customer and product life cycle. Lead the development of a holistic CRM strategy and incorporate sound CRM business principles. Regularly present C...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTg0NDU4ODczP3NvdXJjZT1ndW10cmVl&jid=1575131&xid=1584458873
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Surgo (PTY) Ltd. has partnered with one of South Africas fastest-growing pharmaceutical retail groups with operations in South Africa, Botswana, and Namibia. The group was founded in 1978 and has its Head Office based in Midrand, Johannesburg.
Our client has since grown to over 200 stores to date, employing over 18 500 full-time and part-time employees and is now looking to recruit an Organisational Development Manager to join their team.
Job Purpose:
Strategic implementation of organisational development activities through research, design, development, and facilitation of OD interventions to optimise the alignment of the workforce and key business strategies and initiatives.
Responsibilities:
Organisation Design:
• Strategic organisational design through understanding organisational structures and job specific requirements to contribute to the HR Strategy of the company
• Conduct job analysis and evaluations and development of job profiling
• Implement and maintain job grading system
• Create competency model Performance Appraisals and Management
• Identify performance targets and link with job profile
• Develop methods of measuring if performance management aligns with organisational goals
• Develop, review, and implement performance management policies and procedures
• Guide management on performance appraisal and management principles
• Assist management to create project timelines and deadlines Workforce and Succession Planning:
• Design and implementation of succession planning in line with companys talent management framework
• Guide management on succession and career development to ensure the sustainability of the business
• Provide input into employee risk movement and develop strategic plan to ensure higher retention rate
• Develop, review, and implement succession planning policies and procedures
• Evaluate job satisfaction and corporate culture through climate surveys and develop and implementation action plan to prevent high employee turnover
• Design and implement competency-based assessment and analyses
• Compile appropriate test batteries for different assessment purposes and according to competency requirements
• Obtain quotes from suppliers when required and consider costing when suggesting assessments
• Interpret results obtained from assessments and utilise information in an ethical manner
• Provide feedback on assessment results to relevant members of the HR team, Department Heads as well as respondents
• Utilise the information obtained from assessments in order to suggest and implement relevant HR interventions Leadership Strategy: (Wellness)
• Facilitate team building, group forming, strategic planning, and training sessions to ensue cohesive functioning of teams
• Diagnose potential organisational problem areas and liaise with management to implement strategies counter concerns
• Conflict Management within teams
• Design and implement leadership strategies in line with business obje...Job Reference #: 202621
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If your middle name is discipline, your first name energetic & surname fun – you may be the person we are looking for!
Passionate about business, branded shoes, people, profitable sales & teamwork?
Even better – why not consider yourself suitable & appropriate for a positively rewarding role & fulfilling responsibility in a business passionate about people, shoes & sales?Minimum requirements:
Retail Store or area operational experience
Cash, stock & administrative compliance awareness
In depth knowledge of retail policies and procedures
Tried & tested customer, staff, stock, service & sales management skills
Excellent planning and organizational skills
These minimum requirements are a great foundation for someone who wants to make a difference in their lives and who wants to make a career in Footgear.
Your high levels of ownership, merchant mentality, and staff management, ‘can do’ attitude & hunger for achieving goals, meeting & beating budgets will make you an even more likely candidate in this high pressure & rewarding footwear focused retail business.
Key Result Areas: (K.R. A’s)
Stock Management
Internal processes (admin & operations)
Employee satisfaction
Turnover
Dimensions & behaviours required:
Communication, Leadership & Sound Management Skills
Resourcefulness, Initiative & Analytical thinking
Strong work ethic & attention to detail disciplinarian
Closing date: 11 February 2021
NB: Applications received after the closing date will not be considered .
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzMwNjJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1164885&xid=1419_3062
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Responsibilities:
Exceed customer expectations by practicing customer selling techniques.
Adhere to stock loss controls in store
Ensure individual targets are met consistently
Ability to maximise and drive sales by identifying opportunities to increase turnover.
Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
Create an inspiring environment. Have fun
Behavioural requirement:
Honesty in dealing with cash and finances
Building & maintaining relationships
Innovation & change management
Thinking adaptability
Taking ownership
Minimum requirements:
6 months of retail experience
Matric or Equivalent
Clear Criminal record
Microsoft – Computer Proficiency
Ability to communicate effectively.
Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Candidates that enhance the diversity of the team will be given preference, in line with our Employment Equity plan.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzMwMThfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1163481&xid=1419_3018
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*Reference: CON001492-MM2-1*
*#hiring #urgenthire #recruiting*
*Role: Company Secretary*
Our client is in the banking industry, this person will ensure the Bank is a good corporate citizen by providing efficient administration of the Bank, particularly with regard to ensuring compliance with statutory, regulatory requirements, and corporate governance best practices.
*Qualifications, experience, knowledge, skills & competencies:*
* LLB Degree is essential.
* CIS (Chartered Secretary) qualification is essential.
* A minimum of 5 years working experience as a Company Secretary is required.
* Knowledge of the banking industry.
* Knowledge of banking legislation.
* Knowledge of banking products.
* Internal policies and procedures.
* Business acumen.
* Knowledge of the relevant legislation applicable to Credit and Risk.
* Knowledge of Credit and Risk assessment.
* Interpretation of financial statements.
* Knowledge of basic statistical principles.
NB: Candidates without banking or financial services experience will not be considered.
*Protection of Personal Information:*
*Applicants’ data will be managed and stored in compliance with the Protection of Personal Information Act, 2013 (“POPI”). By submitting an application for employment, Mindworx is authorized to manage your personal information for the purposes of potentially securing employment for the current advertised position and for future recruitment intended purposes. Applicants have the right to refuse consent and if so, kindly inform the company via the e-mail address provided in the advertisement.
*Email: (marylinm@mindworx.co.za)(mailto:marylinm@mindworx.co.za)
R 1 200 000 - 1 500 000 - Annually
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEyNTQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149689&xid=1555_12543
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Are you an exceptional AWS Solution Architect looking into venturing in a globally acknowledged company with cutting-edge technologies?
This is the game changer for your career, join the dynamic team to sure case your expertise and learn new tricks from international experts in this field. If this is speaking you directly.
APPLY NOW!!!
(Requirements:)()
* Terraform
* Python 3x
* SQL - Oracle/PostgreSQL
* Py Spark
* Boto3
* ETL
* Docker
* Linux / Unix
* Big Data
* Powershell / Bash
* Glue
* CloudWatch
* SNS
* Athena
* S3
* Kinesis Streams
* Lambda
* DynamoDB
* Step Function
* Param Store
* Secrets Manager
* Code Build/Pipeline
* CloudFormation
*Nice to have:*
* Business Intelligence (BI) Experience
* Technical data modelling and schema design (“not
drag and drop”)
* Kafka
* AWS certified developer / architect
* Problem solving capabilities
*Qualifications*
* Relevant IT / Business Degree
*Reference Number* for this position is *MM54750** *which is a *Contract* position based in* Pretoria/Midrand/Semi Remote* offering a cost to company salary of *Up to R742 PH* negotiable on experience and ability. Contact Marcel on (moiponem@e-merge.co.za)(mailto:moiponem@e-merge.co.za) or call him on( 011 463 3633)(callto:011%20463%203633) to discuss this and other opportunities.
Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles.
Check out the e-Merge website (www.e-merge.co.za)(http://www.e-merge.co.za) for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcyMTIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1269353&xid=1555_72123
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If your middle name is discipline, your first name energetic & surname fun – you may be the person we are looking for!
Passionate about business, branded shoes, people, profitable sales & teamwork?
Even better – why not consider yourself suitable & appropriate for a positively rewarding role & fulfilling responsibility in a business passionate about people, shoes & sales?Minimum requirements:
Retail Store or area operational experience
Cash, stock & administrative compliance awareness
In depth knowledge of retail policies and procedures
Tried & tested customer, staff, stock, service & sales management skills
Excellent planning and organizational skills
These minimum requirements are a great foundation for someone who wants to make a difference in their lives and who wants to make a career in Footgear.
Your high levels of ownership, merchant mentality, and staff management, ‘can do’ attitude & hunger for achieving goals, meeting & beating budgets will make you an even more likely candidate in this high pressure & rewarding footwear focused retail business.
Key Result Areas: (K.R. A’s)
Stock Management
Internal processes (admin & operations)
Employee satisfaction
Turnover
Dimensions & behaviours required:
Communication, Leadership & Sound Management Skills
Resourcefulness, Initiative & Analytical thinking
Strong work ethic & attention to detail disciplinarian
Closing date: 11 February 2021
NB: Applications received after the closing date will not be considered .
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzIyMzFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1132689&xid=1419_2231
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*Reference: PE009620-LM-1*
*Role Purpose:*
As an Information Security Specialist, youll be responsible for ensuring that our information systems are secure and compliant with industry standards. You will have to demonstrate a thorough understanding of IT security, including the principles of compliance and risk management as well as how these apply to modern business. You should also understand the role of technology in a companys overall operations and how it can benefit your business.
*Requirements*
* Technical & Support of new and existing security tools
* Assist the IT Security Manager with Security initiatives as and when required.
* Ensuring they keep up to date on procedures and best practices relevant to their job responsibilities
* Reporting any possible and actual breaches, errors, or complaints.
* Working with Qualys Vulnerability Management and Web Application Scanning.
* Work with Forti Analyzer critical information on threats across the entire attack surface
* Very good knowledge of Symantec Endpoint Protection and Encryption
* Knowledge of industry frameworks (ISO 27001/2, COBIT, ITIL);
* Ensure that all Information Security policies and procedures are followed according to the Clients requirement.
* Provide sound security advice to Client’s clients
* Creation of hardening Standards for the ICS department
* Assist with Cyber security awareness campaigns
* Assist with ICS Audits and Risks
* Maintain the technical risk register
* Assist departments that are struggling to remediate vulnerabilities
* Enhancements & Implementation
* Deployment of new security solutions to Production.
* Initiate, recommend and implement new solutions.
* Conduct assessment of proposed solutions and existing solutions.
* Training and Knowledge Sharing
* Documenting security processes and storing them in a shared document repository.
*Qualifications*
* Relevant Information Technology Qualification (NQF Level 7) (B-Tech or Degree)
* CISSP
*Role Purpose:*
As an Information Security Specialist, youll be responsible for ensuring that our information systems are secure and compliant with industry standards. You will have to demonstrate a thorough understanding of IT security, including the principles of compliance and risk management as well as how these apply to modern business. You should also understand the role of technology in a companys overall operations and how it can benefit your business.
*Requirements*
* Technical & Support of new and existing security tools
* Assist the IT Security Manager with Security initiatives as and when required.
* Ensuring they keep up to date on procedures and best practices relevant to their job responsibilities
* Reporting any possible and actual breaches, errors, or complaints.
* Working with Qualys Vulnerability Management and Web Application Scanning.
* Work with Forti Analyzer critical information on threats across the entire attack surface
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY0ODA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256254&xid=1555_64808
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*System Quantitative Analyst*
*Johannesburg Northern Suburbs*
Measure, monitor and report on market, credit and liquidity risks. Apply state of the art technology and programming languages to assist in automation, learning and quantitative value add to Balance Sheet Management, Enterprise Risk Management and Group Finance.
* Play a leading role in the journey into Artificial Neural Networks, Machine Learning (AI).
* Develop an understanding of the markets and portfolios that are managed in BSM In order to identify quantitative use cases.
* Design and implement processes to source input information from internal risk systems to support financial risk measurement.
* Design and implement processes to source market information from external vendors to track financial metric performance.
* Develop and implement quantitative tools to measure financial risks using computational programming tools.
* Design, develop and maintain a database(s) to enable seamless data interaction and integrity.
* Document data architecture and ensure business continuity and security of data platforms.
* Deploy databases in AWS and create a secure interactive environment for reporting.
* Design reporting tools to extract data from database to develop insights into risk exposure changes over time.
* Play a leading role in identifying automation opportunities and draft the road map for achieving this.
* Quantitative based PhD degree, Masters or Honours degree in actuarial science/mathematical science/computer science/engineering or relevant data science qualifications.
* At least 4+ years of quantitative finance and development / programming skills/ Data Architecture/Database design etc.
* Programming and development experience in the following languages: Python and SQL.
* Visual Basic, R and C# will be advantageous.
* Financial mathematics and modelling skills.
* SQL with big data & column stores (beyond just Microsoft SQL Server), Python (with analytics libraries) appreciation for DevOps practises (Git-based CVS & deployment) m16.3m
Negotiable
* Quantitative based PhD degree, Masters or Honours degree in actuarial science/mathematical science/computer science/engineering or relevant data science qualifications.
* At least 4+ years of quantitative finance and development / programming skills/ Data Architecture/Database design etc.
* Programming and development experience in the following languages: Python and SQL.
* Visual Basic, R and C# will be advantageous.
* Financial mathematics and modelling skills.
* SQL with big data & column stores (beyond just Microsoft SQL Server), Python (with analytics libraries) appreciation for DevOps practises (Git-based CVS & deployment) m16.3m
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3MDU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192814&xid=1555_27057
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Midrand Salary R20k – R45k plus benefits depending on experience. Reporting to CEOPURPOSEThe purpose of the Technical Business Developer would be to engage with various Stores within the group, bringing the store owner’s attention to the importance and benefits of using a tech application.Technology items such as cell phones and laptops have been identified as core products in this retail business. There is a need to develop technology that could test the hardware prior to acquisition to minimise losses and in addition need technology that could format and reload software on these devices to ensure compliance and reduce refunds and repairs on these product categories.The Technical Business Developer will be responsible for the implementation and usage of this platform throughout the network, drive volume and ultimately deliver a profitable business unit. Travelling will be involved and reimbursed.DUTIES AND RESPONSIBILITIESImplement, manage, and drive volume of the Tech product offering into the networkEngage with FranchiseeSpec network requirementsQuote on installationCoordinate installation with strategic alliance partnersTrain Franchisee and nominated staffActivate ServiceDrive adoption to 100% of all devices through our networkDrive volumeDeliver a profitable business unitManage the ongoing performance and relationships with all strategic alliance partners including:Identify and analyse potential alliance partnershipsCoordinate the identification and prioritization of efforts required to improve the efficiency and quality of the Tech offeringQualifications, Experience, Skills and CapabilitiesCriteria The ideal candidate will have some or all of the following:QualificationsAny formal commerce or IT qualificationExperience 5 years in product managementExperience in:Marketing and salesHardware and Software sales and supportFranchisingSkills, Capabilities, ExpertiseDeveloping and implementing new productsWorking with customer databasesAnalysis and interpretation of customer dataA good knowledge of the Acts pertinent to the industryComputer literacy (Microsoft Word, Excel, PowerPoint)Budgeting skills and the capability of operating within an approved budgetPersonal Attributes Excellent verbal and written communication skillsStrong administration skillsExcellent people skillsStrong organisational and project management skillsStrong strategic and analytical skillsAn OCD for detail and a drive for perfectionDeadline awareness and ability to handle all kinds of pressureConstantly identify new digital possibilities to exploreTaking initiative and ownership of projectsPro-actively solving problemsAn acute sense of responsibility and accountabilityA willingness to learn and progressCool, calm and optimisticEnjoying the thrill of a challengeTo ensure everything expected of your daily duties is executed to the best of your ability A sense of humour will be a bonus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwODc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192266&xid=1266_50875
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A large company based in Midrand is seeking to employ a HR Administrator with payroll experience to start on the 1st of January 2021. KNOWLEDGE / EXPERIENCE REQUIRED:Matric CertificateA relevant diploma / degree would be an advantage (or studying towards)2 years’ compensation and benefits administration experienceComputer Skills: MS Office (Strong MS Excel skills – Pivot Tables, Vlookups & formulas is a MUST)Experience with an HR system is mandatory, Sage x3 OR Sage 300 people systems experience would be a great advantageCode 8 Drivers license with own vehicle is essentialAREAS OF RESPONSIBILTY:Co-ordination and Administration of ALL employees (New, transfers, promotions.)Drawing up of employment contracts, transfer & promotion lettersProviding Cost to Company calculations to Managers, Regional Managers etc.Receiving and input of new employee details and master data changes onto HR systemCreating of new employee files & ensuring all employee files are audit compliantManage the new joiner process for trainees from offer letter through to joining instructionsLiaise with payroll on queriesAccurate & timeous filing of all relevant documentationCo-ordination and Administration of Medical AidSubmission of all medical aid changes (terminations, additions of dependents employees, etc.) to various company medical aid schemesCo-ordinates the annual changes in medical aid plansResolving of medical aid queriesEnsuring compliance with Company Healthcare policyCo-ordination and Administration of Pension, Funeral Fund, and DisabilitySubmission of claim applications (Pension, funeral, disability)Processing and follow up of death and funeral claimsResolving of pension fund and funeral fund queriesRemunerationProviding Managers with Cost to Company breakdowns and related queriesEnsuring MIBCO minimum wage is adhered to at all times for relevant staff membersAssist with annual wage / salary increase processAssist with the annual bonus processCo-ordination and Administration of COID ClaimsAssist with submission of claim applications on Injury on DutiesFollow up on progress of outstanding documentsResolving queriesAd HocAssist with development of Job Profiles as and when requiredAssist with Monthly HR reports as and when requiredExpected to travel for store visits as well as conduct training on HR Administration. SKILLS / BEHAVIOUR REQUIRED:High Attention to detailExcellent written and verbal communication skills requiredHigh degree of organizational and administrative skillsInitiative and integrityDeadline driven and customer focusedAppreciates and understands the need with confidentiality in dealing with all HR mattersHigh level of professionalismWell-spokenAbility to multi-task and work under pressureTeam playerMust be a self-starter and a quick learner. Paying up to R240K based on experience
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The Role: Nextec Digital Infrastructure is currently seeking Wireless Technician that will be based from our Head Office in Midrand.The Technician will perform maintenance and repairs on wireless devices such as Point to Point, Two-Way Radio and Mesh networks by fixing or replacing defective parts and install radio equipment to create wireless networks and fix any network problems that arise.Skills and Experience: Qualification Required: Grade: 12A+ and N+CCNA qualificationAdvanced computer literacy. Preferred Qualification: Valid driverâ??s license and own transport (Must have)Passport (Must have)Police clearance (Must have) Willing to travel and work shifts Experience Required: Minimum 3 years post qualification experience Must have Wireless / Telecoms experienceKey Accountabilities: Duties/ Responsibilities: Maintains strong knowledge of all products and services offered by the Company.Maintains Customer wireless networks.Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.Repair wireless equipment for the purpose of ensuring service is provided timely and appropriately to those customers needing services.Completing paperwork, maintaining repair parts in inventory, maintaining confidentiality regarding information being processed or stored, and performing customer follow up.Checking and dressing all connectors, cables and wires.Checking and inspecting radios and antennas and feed equipment.Checking and monitoring test logs to allow for preventative and pro-active actions.Checking and clearing log files and memory/storage files when needed.Producing statistics and management reports.Provide first level support through taking calls and handling the resulting incidents.Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.Accurately log all tickets using the defined tracking software.Troubleshooting and problem solving of customer issues (local and remote).Hardware and Software â?? setup, repair, configure and troubleshoot.Coordinate the evaluation, installation.Support of corporate LAN environment including but not limited to IP PBX, routers, switches, firewall,server environment, DNS and desktop hardware and software applications.Climb tower, ladders or operates lift equipment to install.Performs signal strength tests and quality tests per guidelines.Safety and Prevention planning and control.IT Service Management processes.Performing periodic maintenance that may include regularly checking all radio settings.Produce accurate monthly, weekly and daily reports for customers with regards to incidents, requests and network performance.Assisting with general tasks and administration or Ad-hoc tasks, incidents requests, changes o
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