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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603
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PURPOSE OF THE JOBThe purpose of this job is to provide FINANCIAL and ACCOUNTING support to the conferencing teams as part of the service delivery to clients focusing specifically on the following key deliverables to the client is responsible for:• Planning and Budgeting for all Conferenceso Ensure relevant and accurate financial/accounting input during Bid Preparationso Develop the Conference Budget and ensure accurate Monitoring and Reporting thereof during the event• Registration and Administrative Serviceso Accurate and professional monitoring of all expenditure relating to Online Registration, Abstract Management, Speaker/Presenter Management.• Venue and Accommodation Serviceso Accurate and professional monitoring of all expenditure relating to Venue and Hotel Site Visits, Contract Negotiations with all suppliers, Food and Beverage Management, Audio Visual Management and all other onsite Logistics• Exhibitions Management Serviceso Accurate and professional Monitoring of exhibitor deposits, exhibitions supplier costs,etc.• Sponsorship Management Serviceso Professional financial/accounting input towards sponsorship packages to be offered to potential sponsorso Accurate and professional Monitoring and Reporting of Sponsorship Budgets• DMC Serviceso Accurate and professional monitoring of all expenditure relating to all logistics including gala dinners, special events, tour and companion programs, transport logistics, supplier commisions and other co-ordination.o Use of Conferencing Technology to ensure timeous Reportingo Innovative use of conferencing technology in use by the client to produce comprehensive, accurate and professional reporting and reconciliations after each event.
MONTH END REPORTING? All recons must be accurate and will be reviewed by the appropriate parties and approved.? Compile month – end reports for all Conferences and submit directly to clients
? Compile detailed reconciliations of all Balance Sheet accounts
MANAGEMENT FEE? Invoice management fees timeously and follow up with Client General Manager (CGM) and client with regards to payments.? Calculate & review monthly management fee provision, based on individual agreements at the beginning of each month, in arrears? Completing the Client Income Statement as soon as the management fee calculations are done? Raising invoices in General Ledger (GL) where payment is due to the client & ensuring the payment received thereof.? Ensure monthly fixed fees and matching fees are invoiced and payments received? Follow up and collection of outstanding Conference dues (registration, sponsorship, exhibition, accommodation, tours and transfers)
FEES? Ensure contracts and fee schedules received for all new and current clients received? To be saved in U:\Finance\Accountants\Contracts and...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTY2NjMzMjM/c291cmNlPWd1bXRyZWU=&jid=881108&xid=816663323
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We’re looking for… A General Manager who will be overseeing daily business activities and functions, driving business development including key client relationships, managing budgets and employees, developing strategic plans for the company’s next gro...What’s the role? You will be responsible for: Drafting and implementing on detailed business strategies, plans and proceduresPlanning and monitoring the day-to-day running of the businessGenerating sponsorship revenue through direct sales and engagementOverseeing the drafting of all conference agenda’s including topics, speakers and formatConceptualising event format, pricing, theme, platform and location alongside current teamManaging all key stakeholder and client relationshipsDeveloping and monitoring budgets for existing and new projectsManaging and leading the current team of employees including KPI assessments and new hiresWrite and submit monthly reports to management in all matters of importance including budget updates, employee’s performance reviews and overall business and operational healthBeing the public face and spokesperson of the company at all online and physical eventsDeveloping new products and services for the businesses as well as growing existing revenue streams and productsFurther establishing and growing the new Africa Proptech Forum platformDecision on any dates and formats for new projects or events alongside shareholdersResearching and analysing industry, market, and competitors to make informed strategy decisionsDriving new/innovative products and systems to improve overall business and operationsManagement of joint venture partnerships and relationshipsDefining the commercial and financial feasibility of projectsOverseeing all marketing, communication, and advertising elements of the business alongside the head of communicationsBoxes to tick… MatricBSc/BA in Business or relevant field3 to 5 years proven experience in a management position5-7 years’ experience in the real estate and / or event industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjQyNjUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1173275&xid=292_242650
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Job Specification – Project Manager (must have exceptional written and verbal communication skills) The Project Managers role is to manage the company’s relationships with clients, suppliers and beneficiaries whilst delivering impactful and successful projects in the Youth space. We are looking for a highly passionate individual who loves working with children’s and in an educational space. Must be able to work independently with a can-do attitude.Requirements To manage the finance processes and project budgets Budget managementFinance documents printing and filingClient invoicing as per agreed billing scheduleManage all finance related processesClient Service and reporting Establishing and building great long-term relationships with existing clients working to accomplish their goals while meeting company objectivesAcquire organic growth and new business salesCreation and delivery of client status reports based on current progress of projects and press coverage receivedSet-up, prepare for and attend client status meetingsTarget management of reach achievedAttending to client adhoc requirements timeouslyCompleting client final feedback reports at end of projectProject management and events Event management Including but not limited to the organizing of venue, sound, lighting, entertainment, speakers, RSVP management, catering, photography, décor, branding, event set-up and managementProject management Supplier negotiations and managementQuality control with regards to suppliers, beneficiaries and projects deliveryContent development and layout reviewManagement of internal teamContribution to brainstormStorage and courier management Press Establishing and building relationships with pressCreation of press release and media packsFind opportunities for trade exchangesComplete opinion piecesManagement of the press at eventsMonitoring of press coverage valueArrange and prepare executives for media interviewsSkills Client-focusedMUST be able to write well – Good grasp of English language Strong verbal and written communication skillsHigh attention to detailTeam management skillsAble to multi-task (managing multiple projects at the same time), achieve deadlines, perform to a high standard, and have good time management skillsMust be able to work independently and be open to learning and growingAdditional requirements Own transport – non-negotiable Proven work experience as an Account Manager / Project Manager or similarMedia experience is highly advantageousProficient in Microsoft OfficeRequired to work in a fast-paced, demanding environmentWeekend work when required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY4ODA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1252502&xid=1108_68809
2y
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