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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603
20h
1
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PURPOSE OF THE JOBThe purpose of this job is to provide FINANCIAL and ACCOUNTING support to the conferencing teams as part of the service delivery to clients focusing specifically on the following key deliverables to the client is responsible for:• Planning and Budgeting for all Conferenceso Ensure relevant and accurate financial/accounting input during Bid Preparationso Develop the Conference Budget and ensure accurate Monitoring and Reporting thereof during the event• Registration and Administrative Serviceso Accurate and professional monitoring of all expenditure relating to Online Registration, Abstract Management, Speaker/Presenter Management.• Venue and Accommodation Serviceso Accurate and professional monitoring of all expenditure relating to Venue and Hotel Site Visits, Contract Negotiations with all suppliers, Food and Beverage Management, Audio Visual Management and all other onsite Logistics• Exhibitions Management Serviceso Accurate and professional Monitoring of exhibitor deposits, exhibitions supplier costs,etc.• Sponsorship Management Serviceso Professional financial/accounting input towards sponsorship packages to be offered to potential sponsorso Accurate and professional Monitoring and Reporting of Sponsorship Budgets• DMC Serviceso Accurate and professional monitoring of all expenditure relating to all logistics including gala dinners, special events, tour and companion programs, transport logistics, supplier commisions and other co-ordination.o Use of Conferencing Technology to ensure timeous Reportingo Innovative use of conferencing technology in use by the client to produce comprehensive, accurate and professional reporting and reconciliations after each event.
MONTH END REPORTING? All recons must be accurate and will be reviewed by the appropriate parties and approved.? Compile month – end reports for all Conferences and submit directly to clients
? Compile detailed reconciliations of all Balance Sheet accounts
MANAGEMENT FEE? Invoice management fees timeously and follow up with Client General Manager (CGM) and client with regards to payments.? Calculate & review monthly management fee provision, based on individual agreements at the beginning of each month, in arrears? Completing the Client Income Statement as soon as the management fee calculations are done? Raising invoices in General Ledger (GL) where payment is due to the client & ensuring the payment received thereof.? Ensure monthly fixed fees and matching fees are invoiced and payments received? Follow up and collection of outstanding Conference dues (registration, sponsorship, exhibition, accommodation, tours and transfers)
FEES? Ensure contracts and fee schedules received for all new and current clients received? To be saved in U:\Finance\Accountants\Contracts and...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTY2NjMzMjM/c291cmNlPWd1bXRyZWU=&jid=881108&xid=816663323
20h
1
Experienced Branch Supervisor required for electronic security products in the Northern suburbs area of Cape Town RESPONSIBILITIES Responsible for monitoring everyday operations for all branch activities, implementing organizational policies and procedures and ensuring adherenceEnsure that the branch opens and closes at regular times, ensuringpunctuality of the staff, keeping the Branch Manager informed of anyirregularities in the behaviour and attendance of the staffResponsible for ensuring that the branch is neat, clean and presentable andthat all equipment is correctly serviced and maintained on regular intervals toprovide a safe and professional environmentAssist in the recruitment and hiring of personnel, monitors performance of the new recruits post training to identify areas of improvement to enhance organizational productivityMaintain appropriate performance tracking and communicate performanceissues to the Branch ManagerProvide input to formal performance appraisals and recommend or initiatedisciplinary action where necessaryProvide required training to employeesDirect work activities to enhance operations, supervise efficient working of all employees and communicate feedback in the meeting of set goalsMaintain smooth work flow and assist the Branch Manager to achieve all annualgrowth objectivesTake care of the customer service operations and delivery of products / services in a timely and proficient mannerDirects the activities of the Counter Sales to ensure a high level of customerservice and ensures that visiting customers receive a high level ofcooperation and serviceMaintains efficient counter sales at all times and resolves all customer issuesReconcile daily cash sales with cash receipts, writing and balancing daily bankdepositsMonitors outstanding cash sales through exception reports and providescomments/reasons where cash was not received or bankedPrepare daily cash sales recon and forward it to the accounts department as requiredAssists the Branch Manager in the forecasting of stock levels and ensuring that the branch maintains safety level stock at all times to avoid stock outsRegularly monitor excess, slow moving and redundant stock and communicate these to the sales team as well as the Branch ManagerMonitors all stock transfers and assists the Storeman in maintaining accurateinventory quantitiesOversee and supervise stock take to ensure that it is conducted in line withorganizational policies and proceduresDirects all branch operational activities to support the Branch Manager aswell as the Sales Team to achieve the branch financial targets in order to enhancebranch profitabilityOrganizes meetings, events, or client training by arranging for facilities andcaterer, issuing information or invitations, coordinating speakers, andcon
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUwNzI5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183575&xid=1108_50729
2y
1
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We’re looking for… A General Manager who will be overseeing daily business activities and functions, driving business development including key client relationships, managing budgets and employees, developing strategic plans for the company’s next gro...What’s the role? You will be responsible for: Drafting and implementing on detailed business strategies, plans and proceduresPlanning and monitoring the day-to-day running of the businessGenerating sponsorship revenue through direct sales and engagementOverseeing the drafting of all conference agenda’s including topics, speakers and formatConceptualising event format, pricing, theme, platform and location alongside current teamManaging all key stakeholder and client relationshipsDeveloping and monitoring budgets for existing and new projectsManaging and leading the current team of employees including KPI assessments and new hiresWrite and submit monthly reports to management in all matters of importance including budget updates, employee’s performance reviews and overall business and operational healthBeing the public face and spokesperson of the company at all online and physical eventsDeveloping new products and services for the businesses as well as growing existing revenue streams and productsFurther establishing and growing the new Africa Proptech Forum platformDecision on any dates and formats for new projects or events alongside shareholdersResearching and analysing industry, market, and competitors to make informed strategy decisionsDriving new/innovative products and systems to improve overall business and operationsManagement of joint venture partnerships and relationshipsDefining the commercial and financial feasibility of projectsOverseeing all marketing, communication, and advertising elements of the business alongside the head of communicationsBoxes to tick… MatricBSc/BA in Business or relevant field3 to 5 years proven experience in a management position5-7 years’ experience in the real estate and / or event industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjQyNjUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1173275&xid=292_242650
2y
1
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Job Specification – Project Manager (must have exceptional written and verbal communication skills) The Project Managers role is to manage the company’s relationships with clients, suppliers and beneficiaries whilst delivering impactful and successful projects in the Youth space. We are looking for a highly passionate individual who loves working with children’s and in an educational space. Must be able to work independently with a can-do attitude.Requirements To manage the finance processes and project budgets Budget managementFinance documents printing and filingClient invoicing as per agreed billing scheduleManage all finance related processesClient Service and reporting Establishing and building great long-term relationships with existing clients working to accomplish their goals while meeting company objectivesAcquire organic growth and new business salesCreation and delivery of client status reports based on current progress of projects and press coverage receivedSet-up, prepare for and attend client status meetingsTarget management of reach achievedAttending to client adhoc requirements timeouslyCompleting client final feedback reports at end of projectProject management and events Event management Including but not limited to the organizing of venue, sound, lighting, entertainment, speakers, RSVP management, catering, photography, décor, branding, event set-up and managementProject management Supplier negotiations and managementQuality control with regards to suppliers, beneficiaries and projects deliveryContent development and layout reviewManagement of internal teamContribution to brainstormStorage and courier management Press Establishing and building relationships with pressCreation of press release and media packsFind opportunities for trade exchangesComplete opinion piecesManagement of the press at eventsMonitoring of press coverage valueArrange and prepare executives for media interviewsSkills Client-focusedMUST be able to write well – Good grasp of English language Strong verbal and written communication skillsHigh attention to detailTeam management skillsAble to multi-task (managing multiple projects at the same time), achieve deadlines, perform to a high standard, and have good time management skillsMust be able to work independently and be open to learning and growingAdditional requirements Own transport – non-negotiable Proven work experience as an Account Manager / Project Manager or similarMedia experience is highly advantageousProficient in Microsoft OfficeRequired to work in a fast-paced, demanding environmentWeekend work when required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY4ODA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1252502&xid=1108_68809
2y
1
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Marketing Manager French Speaking - Cape TownIntroduction:The Marketing Manager will be responsible for marketing a portfolio of business conferences and exhibitions to senior-level executives and technical staff from the mining industry. Using your marketing skills, you will develop and implement the marketing strategy in its entirety. You will work closely with the event manager/director and sales leads throughout the process to ensure event targets are reached. This is a strategic and analytical role in which you will have bottom-line responsibilities for creating and executing innovative marketing plans deploying online & offline direct marketing tactics.Requirements:• French speaking is a requirement• Degree or equivalent qualification in Marketing Management• 3 - 5 years in a strategic B2B marketing role.• Proven track record in creating successful marketing communications campaigns• Proven use and understanding of complex databases and segmentation techniques• Proven understanding of tracking & response reporting and analysing• An excellent understanding of digital marketing techniques• Project management experience• Team management experience• HubSpot Experience will be an advantageResponsibilities:STRATEGY:• Building and developing overall marketing strategies (including digital, data, content and branding)• To build and develop integrated online and offline marketing strategies for a portfolio of medium to large scale local & international events and define the brand strategy across the portfolio(s)• Develop marketing communications campaigns using all aspects of direct marketing (mailings, email, online, PR, advertising)EXECUTION & PROJECT MANAGEMENT:• Overseeing campaigns and managing budgets• Executing and overseeing marketing campaign activity timelines• Oversee organisation of both internal & external promotional activities, ensuring they are carried out efficiently and within agreed budgets.ANALYSIS AND REPORTING:• Provide on-going analysis and reports and recommend improvements• Develop and maintain systems & processes which effectively report on marketing activities effectively and efficiently.• Provide on-going and post campaign effectiveness reports and recommend on-going improvements based on statistical analysis of marketing informationDIGITAL:• Portfolio and event digital strategies to maximize SEO, develop Social Media tactics and drive lead generation• Identify and roll out a digital marketing strategy which includes the most relevant digital channels – including sites, apps, social networks, video and audio to acquire and maximise audience engagementNEGOTIATION AND RELATIONSHIP BUILDING:• Develop and manager strategic partnerships with stakeholders• Establishing and developing strategic partnerships to enhance the global presence of the brand• Maximising opportunities with speakers, sponsors and publications.• Manage, monitor, maintain and regularly review relationships with key suppliers and stakeholders to ensure highe
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ0MzU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1163294&xid=1266_44356
2y
1
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Marketing Manager French Speaking - Cape Town Introduction:The Marketing Manager will be responsible for marketing a portfolio of business conferences and exhibitions to senior-level executives and technical staff from the mining industry. Using your marketing skills, you will develop and implement the marketing strategy in its entirety. You will work closely with the event manager/director and sales leads throughout the process to ensure event targets are reached. This is a strategic and analytical role in which you will have bottom-line responsibilities for creating and executing innovative marketing plans deploying online & offline direct marketing tactics.Requirements:• French speaking is a requirement• Degree or equivalent qualification in Marketing Management• 3 - 5 years in a strategic B2B marketing role.• Proven track record in creating successful marketing communications campaigns• Proven use and understanding of complex databases and segmentation techniques• Proven understanding of tracking & response reporting and analysing• An excellent understanding of digital marketing techniques• Project management experience• Team management experience• HubSpot Experience will be an advantageResponsibilities:STRATEGY:• Building and developing overall marketing strategies (including digital, data, content and branding)• To build and develop integrated online and offline marketing strategies for a portfolio of medium to large scale local & international events and define the brand strategy across the portfolio(s)• Develop marketing communications campaigns using all aspects of direct marketing (mailings, email, online, PR, advertising)EXECUTION & PROJECT MANAGEMENT:• Overseeing campaigns and managing budgets• Executing and overseeing marketing campaign activity timelines• Oversee organisation of both internal & external promotional activities, ensuring they are carried out efficiently and within agreed budgets.ANALYSIS AND REPORTING:• Provide on-going analysis and reports and recommend improvements• Develop and maintain systems & processes which effectively report on marketing activities effectively and efficiently.• Provide on-going and post campaign effectiveness reports and recommend on-going improvements based on statistical analysis of marketing informationDIGITAL:• Portfolio and event digital strategies to maximize SEO, develop Social Media tactics and drive lead generation• Identify and roll out a digital marketing strategy which includes the most relevant digital channels – including sites, apps, social networks, video and audio to acquire and maximise audience engagementNEGOTIATION AND RELATIONSHIP BUILDING:• Develop and manager strategic partnerships with stakeholders• Establishing and developing strategic partnerships to enhance the global presence of the brand• Maximising opportunities with speakers, sponsors and publications.• Manage, monitor, maintain and regularly review relationships with key suppliers and stakeholders to ensure high
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ4MzI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182899&xid=1266_48325
2y
1
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We have an excellent, in office, job opportunity for a mid-weight Marketing Manager to join the team at a student hospitality company based in Stellenbosch. We’re looking for a passionate and talented individual to manage day-to-day marketing efforts across the company. Someone to spearhead the marketing function of the whole company, on all platforms including traditional and digital channels. The successful candidate will be a creative thought partner and play a central role in translating the brand at a national level and meeting business and sales goals. Reporting to the Managing Director, the Marketing Manager will enjoy working in a fast-paced and develop strategic marketing recommendations in line with business goals and be responsible for executing those recommendations across all channels and tactics. This role is suited to an Afrikaans speaker as the company is an Afrikaans environment and although they’ll have no problem with a candidate that speaks another language, you will require a very good understanding of Afrikaans in order to follow. Some travelling will be required as there are buildings and teams in other areas as mentioned, but this will be at the dictated by the type of marketing activations, bearing in mind that the focus is more on digital marketing that traditional marketing. Don’t miss out on a superb opportunity to work in beautiful Stellenbosch – apply today!Responsibilities Manage and execute the central, campus, and digital marketing strategyResearching and analysing market trends and competitorsOverseeing marketing campaignsTracking the effectiveness of marketing campaigns and reporting findings to the executive teamAssist the development of short term and medium-term strategy, innovation, and campaign pipeline for our brandsManage and work within a marketing budget while providing timely reportsOversee content creation and implementation – from inception to full delivery across all platforms, including monthly reports and check-ins with a graphic designerUse social analytics to identify improvements to campaigns and initiatives that will enhance the social reputation and improve markersMonitor marketing activities using measurement data and analytics to identify improvementsPerform website audit, identify all errors (weekly)Analyse website traffic - page views, top pages, pages with no traffic etc.Perform keyword researchCreate a content strategy - write instructions for a blog post (1 blog weekly) and marketing content Promote blog posts (organic and ads)Create an email marketing strategyCreate strategy and instructions for lead magnets (e-books, infographics, whitepaper, templates)Increase conversion rateMarket, customer, and competitive analysis - be the expert on the customer, the industry trends, and the players in the market (research, website traffic, keyword research, analy
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzk2MjVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1164873&xid=1320_9625
2y
1
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We have an excellent, in office, job opportunity for a mid-weight Marketing Manager to join the team at a student hospitality company based in Stellenbosch. We’re looking for a passionate and talented individual to manage day-to-day marketing efforts across the company. Someone to spearhead the marketing function of the whole company, on all platforms including traditional and digital channels. The successful candidate will be a creative thought partner and play a central role in translating the brand at a national level and meeting business and sales goals. Reporting to the Managing Director, the Marketing Manager will enjoy working in a fast-paced and develop strategic marketing recommendations in line with business goals and be responsible for executing those recommendations across all channels and tactics. This role is suited to an Afrikaans speaker as the company is an Afrikaans environment and although they’ll have no problem with a candidate that speaks another language, you will require a very good understanding of Afrikaans in order to follow. Some travelling will be required as there are buildings and teams in other areas as mentioned, but this will be at the dictated by the type of marketing activations, bearing in mind that the focus is more on digital marketing that traditional marketing. Don’t miss out on a superb opportunity to work in beautiful Stellenbosch – apply today!Responsibilities Manage and execute the central, campus, and digital marketing strategyResearching and analysing market trends and competitorsOverseeing marketing campaignsTracking the effectiveness of marketing campaigns and reporting findings to the executive teamAssist the development of short term and medium-term strategy, innovation, and campaign pipeline for our brandsManage and work within a marketing budget while providing timely reportsOversee content creation and implementation – from inception to full delivery across all platforms, including monthly reports and check-ins with a graphic designerUse social analytics to identify improvements to campaigns and initiatives that will enhance the social reputation and improve markersMonitor marketing activities using measurement data and analytics to identify improvementsPerform website audit, identify all errors (weekly)Analyse website traffic - page views, top pages, pages with no traffic etc.Perform keyword researchCreate a content strategy - write instructions for a blog post (1 blog weekly) and marketing content Promote blog posts (organic and ads)Create an email marketing strategyCreate strategy and instructions for lead magnets (e-books, infographics, whitepaper, templates)Increase conversion rateMarket, customer, and competitive analysis - be the expert on the customer, the industry trends, and the players in the market (research, website traffic, keyword research, analy
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExODQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197827&xid=1320_11840
2y
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