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Inbound customer service call center agent needed for Airline company
RESPONSIBILITIES:
Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with customers both verbally and in writing.
REQUIREMENTS
Grade 12One (1) to four (4) years’ experience in a Call Centre EnvironmentTravel or relevant qualification will be an advantageValid Covid-19 vaccination cardExcellent communication in English – speak, read and writeSolid computer literacyExcellent phone etiquetteNo criminal or credit recordAble to work on weekends, public holidays and flexible hours as requiredOwn transport would be an advantage.
SHIFTS ROTATIONAL:
07:00 – 16:0008:00 – 17:0009:00 – 18:0010:00 – 19:00Includes weekends and public holidays.
PERSONAL ATTRIBUTES
PunctualExcellent understanding or experience of delivering great customer service to a customerHigh degree of patience and assertivenessConflict resolution skillsImmaculate time keepingTrustworthy, professional and reliable, including dealing with confidential informationThe ability to work well under pressurePractice good time management and willingness to work longer than normal office hoursRemains focused in order to handle objectionsCustomer focused and service orientated.
https://www.ditto.jobs/job/gumtree/1604503986?source=gumtree
1d
1
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Outbound Sales Consultant
Our international client is looking for strong sales individuals to join our dynamic team in Sunninghill.
What You’ll be Doing
Lead generation from an existing client base.
During a Typical Day, You’ll
· Read from a scripted pitch
· Transfer warm leads to the USA team
· Work towards exceeding transfer targets
· Ensure high quality standards are adhered to
Requirements
· At least 6 months sales experience
· Computer literate
· Own transport (advantageous not essential)
· Excellent verbal communication skills in English
· Neutral accent
Working Hours
· Rotational shifts between 15h00pm to 03h00am
Salary – Basic, travel & shift allowances
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/2368239346?source=gumtree
1d
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US based client is looking for dynamic outbound agents on a night shift in Sunninghill.
Successful candidates will receive full product and systems training.
Responsibilities and expectations (not limited to):
Read from a scripted pitchTransfer warm leads to USA agentsMeet and exceed hourly/daily/weekly transfer target.Meet exceed Quality Assurance standards.
Desired Requirements, Experience and Qualifications
MatricAwareness of medical terms and disciplinesOutbound experience requiredExcellent verbal communication skillsNeutral accentComputer literateOwn transport (advantageous not essential)
Competencies
Objection handlingGood command of the English languageAbility to hold a conversation and think on your feet
Salary:
Paid per productive hoursShift allowance (Shift between 4pm and 4am only)Travel allowancePerformance incentives.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3050698397?source=gumtree
1d
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PURPOSE OF THE ROLE
Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules. Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality and compliance standards. Improve the top-line business decision-making processes by collecting, analysing, and reporting of data on the various campaigns
DUTIES AND RESPONSIBILITIES
Ensure dialer execution is aligned to all business unit KPI’sAutomate data loading within the dialer.Drive innovation and strategy in the current dialer platform.Real time analysis & monitoring of dialer campaigns to ensure compliance and adherence to set KPI’sReal time Management of the dialer to ensure optimal agent productivity.Identify and communicate any data anomalies or agent behavior issues to Senior Operations Team in real time.Dialer Incident ManagementRegular maintenance of the dialer.Understanding of client requirements and ensuring the correct Dialer strategy is implementedMonitor, analyse & report on the dialer requirements across the various campaignsRegular Reporting and updates on lead usage at agent level.Drive dialer metrics (Answer Rate/ RPC Rate) to influence conversion to sales.Analysis of dialer outputs and results as well as the implementation of changes and improvements.Create reports that business can use to monitor metrics and make decisions.Analyse Dialer data and share opportunities for improvement.Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achievedCollaborate with internal and external partners to maximize achievement of business goals
QUALIFICATIONS AND EXPERIENCE REQUIRED
Matric / Grade 12A relevant certificate or diploma is preferredMinimum of 3 - 5 years of experience as a Dialer administrator in a Contact Centre is requiredFamiliarity with reporting to a sales and service Operations.2-3 years’ experience working as a Dialer administrator in a sales Outbound Contact Center.Experience in working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)Experience in working MySQLExpert capability in Microsoft ExcelKnowledge of business processes and functional areaExperience in estimating solution development and delivering solutions against those estimates
BEHAVIOURAL AND COMPETENCY REQUIRED
Strong interpersonal skills with the ability to build and maintain professional relationshipsExcellent analytical skillshttps://www.ditto.jobs/job/gumtree/3733803594?source=gumtree
1d
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Looking for a Call Centre Sales Trainer in Randburg
Requirements
Strong experience training call center agents
2 years Learning and development or training experience2 years in INSETA accreditation processAn NQF level 4 or above short term insurance qualification /or scope for assessment of unit standards on short term insurance qualification
MUST BE A SALES TRAINER NOT A CALL CENTER AGENT!!!!!
Salary: R18 000- R30 000
Send me your CV if you meet the requirements - Apply to bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjc3MDExODU3P3NvdXJjZT1ndW10cmVl&jid=1367239&xid=3677011857
1d
Description:The ICT Group a prominent Internet Service Provider and Managed Services Company is looking to employ an experienced Sales Representative X1 / Call Center Agent X1 with knowledge and experience in the ICT and Telecoms sector which includes but not limited to Connectivity solutions, SD-Wan, Cloud and Microsoft products, Emails and Hosting solutions, Infrastructure builds, Hosted PBX, and ICT Managed services & support. Responsibilities and Expectations following our Sales Process:• Inbound & Outbound Sales.• Cold calling.• Weekly sales report.• Resolving Customer queries.• Maintain and Grow Customer Base.• Searching for new business opportunities (new customers).• Set target per month to be met.• Assist and plan ad hoc Sales Drives.• Following up on outstanding customer documents.• Handle and process all paperwork and administration relating to new customers and existing customers daily.• Verify application forms and ensure all supporting documents are included.Requirements:• A minimum of 1-2 years’ experience in connectivity sales will be advantageous.• Telecommunications or similar background/experience will be advantageous.• High School diploma or equivalent required.• Sales/Marketing qualification would be advantageous.• Knowledge of Excel, Word, and Outlook.• Communication and organization skills.• Have good attention to detail.• Able to work with customers in professional manner.• Have the ability to close deals.• Target driven.• Must be able to work under pressure. Please email your CV to info@redwill.co.za Please note should you not receive a response within 14 and 21 days of applying please consider your application unsuccessful.
2d
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A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Call Center Representative skills and qualificationsCall Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:Strong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsTroubleshooting skills, either basic or advanced, depending on the role and industryComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsIn-depth knowledge of a companys products and/or services
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczNTY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187021&xid=1109_73565
2y
Our Outbound Call Center has now expanded we are giving you the oppurtunity of joining our exciting team at our new offices in Rivonia .Basic salary of r6000 plus great commision structure and incentives.Daily go home targets No weekend workPlease send your cv to recruitmentrivonia@jamnetworksolutions.co.za
3d
1
The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and will be required to actively sell products within a pressurized environment.Main Responsibilities (including but not limited to): Conduct outbound calls and selling productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NjI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210916&xid=1108_57625
2y
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US based client is looking for dynamic outbound agents on a night shift in Sunninghill.Successful candidates will receive full product and systems training.Responsibilities and expectations (not limited to): Read from a scripted pitchTransfer warm leads to USA agentsMeet and exceed hourly/daily/weekly transfer target.Meet exceed Quality Assurance standards.Desired Requirements, Experience and Qualifications MatricAwareness of medical terms and disciplinesOutbound experience requiredExcellent verbal communication skillsNeutral accentComputer literateOwn transport (advantageous not essential)Competencies Objection handlingGood command of the English languageAbility to hold a conversation and think on your feetSalary:Paid per productive hoursShift allowance (Shift between 3pm and 3am only)Travel allowancePerformance incentives.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc5MDY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205149&xid=1109_79068
2y
1
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Responsibilities Include:Perform monthly reconciliations between the operational and the accounting systems.Identify, analyze & resolve reconciling items between financial and operational system.Liaise with Business Intelligence department and contractors on integration errors on financial system.Liaise with other internal departments to resolve queries to ensure that customers are assisted without issue and company processes can run smoothly and accurately.Bulk Loading of vehicles on the operational system.Bulk upload wholesale vehicle policies and liaise with importers regarding queries.Liaise with debtors on outstanding vehicle importer accounts.Bulk update to policy values. Assist call center agents with plan queries on the operational system.Compile macros for invoices and returns on the financial system.Create uploaders for transactions not automatically integrating into the system.Calculate profit and loss on terminated plans and cancelled plans.Prepare Journals and monthly joint venture profit share calculationsMinimum requirements: We are ideally looking for someone with SQL experience (very advantageous).1 – 2 years relevant experience in a same or similar role.Financial Services industry experience beneficial.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ5NzgyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178320&xid=1108_49782
2y
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JOB DESCRIPTION J OB TITLE: Hotline Support ( Call Center Agent ) DEPARTMENT/LOCATION: Johannesburg, South Africa 1. JOB RESPONSIBILITIES This position will be the part of Africa Call center service department. The daily works are as following:Answer the phone call to support client to solve technical issues like password reset, device operation, basic troubleshooting, etc;Reply emails from clients for technical questions;Self-learning and operating products to improve technical knowledge base;Output the review presentation and how to files or videos as the team sharing files. SKILL REQUIREMENTS Have basic knowledge of internet;At least 2 years call center experiences and know how to handle different clients politely;Familiar with Microsoft software like word, excel, PowerPoint, etc.;Similar working experiences in CCTV industry will be advantage. PERSONAL REQUIREMENT South Africa citizen or South Africa Permanent ResidentHold valid PassportFluent with English and other language (French) will be advantageStrong analytical abilityProblem-solving aptitudeAbility to work independentlyGood communication skills, both orally and in writingWilling to learnCompressive pressurePatientStrong team spiritHave worked with people who have different culture background Package & Remuneration Salary: R11000 or aboveBenefit? Teambuilding, coffee/tea activities and so onIf you have not had any response in one month, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NTI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193057&xid=1109_75526
2y
1
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JohannesburgResponsibilities Include:Perform monthly reconciliations between the operational and the accounting systems.Identify, analyze & resolve reconciling items between financial and operational system.Liaise with Business Intelligence department and contractors on integration errors on financialsystem.Liaise with other internal departments to resolve queries to ensure that customers areassisted without issue and company processes can run smoothly and accurately.Bulk Loading of vehicles on the operational system.Bulk upload wholesale vehicle policies and liaise with importers regarding queries.Liaise with debtors on outstanding vehicle importer accounts.Bulk update to policy values. Assist call center agents with plan queries on the operationalsystem.Compile macros for invoices and returns on the financial system.Create uploaders for transactions not automatically integrating into the system.Calculate profit and loss on terminated plans and cancelled plans.Prepare Journals and monthly joint venture profit share calculationsMinimum requirements: We are ideally looking for someone with SQL experience (very advantageous).1 – 2 years relevant experience in a same or similar role.Financial Services industry experience beneficial.B.com degree in a Finance related field.B.com Financial Accounting – 2nd year completed.Strong operational finance experience.Ability to multi-task, cope under pressure and succeed in a high-performance culture.Great Plains experience advantageous.Worked with multiple various systems that interlink.Experience in motor or insurance industry will be advantageous.Strong ability to adapt to change.Strong analytical ability to interpret financial information, attention to detail.Strong verbal and written communication and presentation skills.Strong MS Office skills (Word, Excel, PowerPoint). Advanced excel skills, predominantly on.pivots, macros, formula’s, sorting, excel shortcut keys and working with high volumes of data
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMjUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189694&xid=1266_50250
2y
Earn Monthly Basic + Commission as well as weekly top up commission.Top call center in in Rivonia has a second product to take to the market.If you know how to sell, we know how to pay.call / whatsapp Megan directly on 0718986150act fast, limited seats available.Note: previous time share experience will be an advantage.
8d
1
The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic selling and will be required to actively sell insurance products specifically for Vodacom within a pressurized environment. Main Responsibilities (including but not limited to): Conduct outbound calls and selling insurance productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRE5 would be an advantageRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUyMTA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190523&xid=1108_52106
2y
1
Remote Inbound Sales & Service AgentsWe have an exciting opportunity for experienced Customer Service Agents to join this organisation as they revolutionise the Telecommunications marketplace.These roles offer a 2 week training program coupled with ongoing support to ensure your continued success.You will be responsible for delivering an exceptional Customer Experience with both new and existing customers around the launch of new products into the market, activating accounts and supporting them to understand the service options. This is NOT a sales role.Requirements:Minimum 6 months experience in a call center position or retail experience in mobile telephonyExceptional customer service skillsSuperior communication skills, both written and verbalExperience working with mobile phones, plans & data is highly advantageousExperience with social media and online chat is also advantageousA strong work ethicA Can Do attitudeThis position will see you working varied shifts Monday to Saturday 8am - 8pm.You will need a dedicated home office space. The client will provide the rest. On offer is a fantastic basic salary plus home office expenses and data plus the opportunity to earn a commission.To ensure that your application is received and added to our ATS system, please apply online at www.zarecruit.co.za/vacancies Only applications via our website will be considered.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwODg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147523&xid=1266_40889
2y
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Our clients Call Center is the entry point into starting your exciting career in the industry. As well as their many great staff benefits, they have a genuine company culture which is reflected in everything they do.As a Call Center Representative, you will be responsible for: Taking incoming calls from new and existing customers regarding sales and service queries, Ensuring a level of service that exceeds customers expectations, Generating sales with new or existing customers and pro actively exploring opportunities to cross sell, Getting involved with Call Center activities, competitions and fun days,To help you get up to speed, they will provide you with 3 weeks of full time paid classroom training, where you will learn about our policies, products and systems. Once graduated from training, you will move onto a rotating roster.Basic Salary R 3,500 plus benefits and commission.Requirements: Drive to achieve objectives and sales, Dedication to provide excellent customer service, Well developed computer skills, Exceptional time management skills, Passion and commitment to quality in everything you do,To ensure that your application is received and added to our ATS system, please apply online at www.zarecruit.co.za/vacancies/. Only applications via our website will be considered.If you don’t hear back from us within 14 days from you application please consider your application unsuccessful
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4MzU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126692&xid=1266_38358
2y
SavedSave
Our client in the Financial Industry is seeking a Customer Service Agent with a call-center background in client service and retention. This position will be based at their HQ in Sandton. SALARY: R18K per month cost-to-company. Duties:Manage a large number of incoming calls.Generate red alerts and escalation to management within a reasonable time frame.Building sustainable relationships and trust with customers through interactive communication.Obtain accurate valid and complete information by using the correct tools supplied.Meet customer team targets.Keep records of customer interactions, process customer complaints and file documents.Follow communication procedures, guidelines, and policies set by the Company.Handle customer complaints and provide appropriate solutions and alternatives within the time limits.Follow up and ensure the case is resolved within the time frame.Go the extra mile to engage with the customers to resolve their complaints.Requirements:Matric or higher tertiary qualificationMinimum 2 years in similar roleRead, Write and Speak EnglishProven customer support experience or experience as a Client Service RepresentativeStrong phone contact handling skill and active listeningExcellent communication skillsKindly email your CV, together with copies of your ID, academic qualifications and Driver's License to jobs@careernet.co.zaOnly shortlisted Candidates will be contacted. Should you not hear from us within a period of 30-days from date of advertisement, please consider your application as unsuccessful.
20d
1
The conversion of data to quality sales using sound sales techniques and best business practices.
* *1. Achieve Targets*
* Achieve individual sales target for Gross Additions
* Achieve individual sales target for Upgrades
* Achieve weekly and monthly call stats
* *2. Handle Inbound Calls*
* Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
* Seize opportunities to upsell products when they arise
* Route calls to appropriate department
* *3. Cold calling*
* Ability to acquire new customers
* Ability to up-sell and cross-sell
* Ability to conduct effective research into a client prior to making contact
* *4. Customer Relationship Management*
* Responsible for developing relationships with existing customers
* Maintain and grow existing client base
* Conduct customer account analysis
* Maintain, build and service relationships on a regular basis
* Ability to retain out-of-contract and renewable customers
* *5. Query management*
* Identify, address, and resolve concerns / queries
* Provide regular and prompt feedback to clients in a timely manner
* *6. Reporting*
* Provide accurate forecasting on weekly and monthly sales pipelines
* Provide daily activity and sales report
* Up-to-date reporting on marketing leads provided
* Reports to be submitted within the time frames required
* *7. Processes and Procedures*
* Ensure all policies and procedures are adhered to
* Ensure all interactions are captured on the relevant systems in the approved manner
* Matric / Senior certificate
* At least 1 year experience as a B2B Telesales agent or similar position in the customer service or sales environment.
* Must have 1 year experience within an inbound/outbound contact center environment with a proven track record
* Must have knowledge of the Mobile Telecommunications environment
* Proficient with Microsoft Office
*Desirable Qualifications *a*nd Experiences*
* Mobile product and industry knowledge experience advantageous
*BEHAVIOURAL AND COMPETENCY REQUIRED*
* Sales skills
* Strong business acumen
* Excellent presentation skills
* Excellent communication skills (written and verbal)
* Decision making skills
* Excellent interpersonal skills
* Time management skills
* Ability to formulate, set and manage goals and objectives
* Ability to cope with high pressure levels and manage stress effectively
* Excellent telephone and email etiquette
* Strong relationship building, account planning and process competence skills
Salary: A lucrative uncapped commission structure with basics *of R6500-R9000* depending on skill, experience and proof of income.
* Matric / Senior certificate
* At least 1 year experience as a B2B Telesales agent or similar position in the customer service or sales environment.
* Must have 1 year experience within an inbound/outbound contact center environment with a proven t
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzExNTk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1148001&xid=1555_11599
2y
1
Sales Support and Call Centre (Travel) (JB1516) RandburgR12 000 R15 000 (Call Centre Agent) R15 000 R20 000 (Team Leader)Duration: PermanentCompany Overview Our client was formed with the belief that customer service should be a fresh experience, where their clients best interests are at the forefront of everything they do and service is a passion for exceeding expectations.They dont just promise to deliver the highest level of service with the best value deals, they hold themselves accountable through their industry leading service and price guarantees.Job Description A highly self-motivated person who has relentless drive to succeed, seeing every challenge as an opportunity. Youre a top performing outbound sales call centre professional, well spoken with a clear voice. You have the natural ability to go off script and tailor each call to the prospect you are speaking to, finding common ground to engage on, building rapport, overcome objections and secure quality meetings. The core of this role is to set up new business meetings in accordance to targets set out by your Business Leader.Job Purpose Find quality leads through platforms such as the internet, networking, referrals and canvassingPre-Qualify these leads to sift out unnecessary calls to prospects who have little or no demand for business travel or our productsCold call these pre-qualified leadsSpeak to the correct person (travel decision maker or travel booker)Qualify the business; do they have good volumes of travel and a need for our productsSecure a meeting with the prospect for a sales executive to attendUpdate all activity on Hubspot as you goSchedule confirmed client meetings in sales executives calendarFollow up on prospects and provide support as needed to sales executivesImportant Requirements Successful outbound sales call center track recordExperience working with Targets and KPIsClear professional phone demeanour and voiceOwn reliable transportKey Performance Indicators Quality Leads GeneratedCold Calls MadeQuality Meetings Set UpConversion RateCommission TransferAttributes Able to build long lasting relationships with customers and peersShow initiative in the workplace and have a can-do attitudeResults, goals and recognition drivenAble to build rapport, connect and relate to people of all typesHave a customer centric approachHighly self-motivatedGood verbal and presentation skillsPassion for clients, people and providing true valueSolution focussedCommunicate and maintain a healthy, productive working relationship with the sales executives and your peers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MjUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189304&xid=1109_74252
2y
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